Outlook 2003 doesn't close completely

[Tex Hemke]

When you close Outlook 2003, it doesn't close completely. It you open the
Task Manager it is still listed as a running process. You can open Outlook
again and now there is 2 Outlook.exe running in the Task Manager, but if you
close Outlook and try to open it a third time, nothing happens. You have to
"End Process" for each Outlook.exe in the Task Manager so that you can open
Outlook. The only other way is to logoff the User and then Logon again in
order to open Outlook again. I have tried all the suggestions that I could
find that have been found on searching Google, but nothing has helped.
Outlook is configured to a POP3 Account.
I renamed the "Outlook.srs" file to Outlook.old and allow it to be re-created.
I un-checked the "Empty the Deleted Items folder upon exiting"
I un-checked all "Add-ins" in the Add-in Manager and in the COM Add-Ins.
None of these actions helped.
Please advise if there is any other methods to resolve this issue?

 

[Alias]

When you close Outlook 2003, it doesn't close completely. It you open the
Task Manager it is still listed as a running process. You can open Outlook
again and now there is 2 Outlook.exe running in the Task Manager, but if you
close Outlook and try to open it a third time, nothing happens. You have to
"End Process" for each Outlook.exe in the Task Manager so that you can open
Outlook. The only other way is to logoff the User and then Logon again in
order to open Outlook again. I have tried all the suggestions that I could
find that have been found on searching Google, but nothing has helped.
Outlook is configured to a POP3 Account.
I renamed the "Outlook.srs" file to Outlook.old and allow it to be re-created.
I un-checked the "Empty the Deleted Items folder upon exiting"
I un-checked all "Add-ins" in the Add-in Manager and in the COM Add-Ins.
None of these actions helped.
Please advise if there is any other methods to resolve this issue?

Have you run scanpst.exe?

Alias

 

[Tex Hemke]

Hi Alias;
Yes, I have just finished running "scanpst.exe" on the Outlook.pst and it
did say that there were some errors. It completed so I opened Outlook again
and waited for it to Send and Receive. I then closed Outlook and then checked
in the Task Manager and it is still running as a Process. Please advise what
I need to do next. Thanks...

 

[Alias]

Hi Alias;
Yes, I have just finished running "scanpst.exe" on the Outlook.pst and it
did say that there were some errors. It completed so I opened Outlook again
and waited for it to Send and Receive. I then closed Outlook and then checked
in the Task Manager and it is still running as a Process. Please advise what
I need to do next. Thanks...

If you run scanpst.exe again, does it say no errors?

Alias

 

[DL]

What happens if, when there is no outlook.exe in the task manager, you start
outlook with the safe switch in the run command
outlook.exe /safe
Doeas it then exit correctly?

 

[Tex Hemke]

Hi DL;
Even when you run Outlook with the safe switch in the run command, it stays
running in the Tsak Manager so it doesn't close properly in Safe Mode
either....

 

[DL]

Do you have any indexing tool installed in Win?

Hi DL;
Even when you run Outlook with the safe switch in the run command, it
stays
running in the Tsak Manager so it doesn't close properly in Safe Mode
either....

 

[Tex Hemke]

Hi DL;
Yes, Windows Search is installed, but is NOT running in the System Tray and
Not selected in the ToolBas for the Task Bar. I can un-install Windows Search
if that would help. Please advise....

 

[DL]

Well if its not running, it shouldn't interfere.
I assume you have run MS Update, and also Detect/Repair from within Outlook,
that being the case, you might try renaming the outcmd.dat file, then
starting Outlook & test
NB When you exit outlook, it can take some seconds for any outlook.exe
process to terminate.

If still no change then try booting your PC into safe mode, then testing.

If its still no go then via the Control Panel mail applet, create a new
Profile - dont copy - add your mail accounts and a new data file, set it to
prompt for Profile, then test under that new profile.

 

[Tex Hemke]

Hi DL;
Thanks for the reply. Here are my replies to your suggestions.
1. Yes I have done all the MS Updates.
2. I un-installed Windows Search 4.0.
3. Detect/Repair from within Outlook has not been done as it requires the
source CD which is OEM version, but I did do the "scanpst.exe" and it did
report errors and fixed them. I assume this is the same as Detect/Repair????
4. I did rename the outcmd.dat to outcmd.old and then opened Outlook. I let
it Send & Receive, closed Outlook and outlook.exe still is remaining as a
process in the Task Manager. I waited for 30 minutes , but it never closed.
You can wait all day and it still doesn't stop the outlook.exe process.
5. When you open Outlook with the /safe (oulook.exe /safe) switch, the
outlook.exe still doesn't close in the Task Manager.
6. Instead of creating a new profile, I logged off one User and then logged
onto a second User. Opening Outlook for the second User also has the same
problem so I assume that it is something wrong with the Outlook Application
and not the profile of anyone User as they are different .pst files.....
Please advise if you have any other steps to try. Thanks.....

 

[Tex Hemke]

Hi Milly;
Thanks for your Reply.
1. Don't have a PDA Device.
2. Don't have WinFax Pro or any other Fax software installed.
3. Searched Windows Explorer for Franklin and nothing so this isn't installed.
4. Un-checked "iTunes Outlook Addin" which was the only one in "COM
Add-Ins". Closed Outlook, reopened Outlook, closed again and now 2
"outlook.exe " are in Task Manager. Didn't solve the problem.
5. Nothing in the "Mail Reminders".
6. Turned off Automatically Check E-mail in Norton. Didn't solve the problem.
7. Skype is NOT Installed.
8. iTunes, I could un-install all Apple products, Apple Mobile Device
Support, Bonjour, QuickTime Player and iTunes if this would solve the
problem. Please Advise.
9. Searched for Infuzer and nothing. I don't even know what this Application
is.
Please provide any other suggestions you may have. Thanks....

Some common reasons why Outlook will not shut down completely when you click
either the X or Exit:

1. PDA synchronization software with your PDA in the cradle.
2. WinFax Pro (especially 10.02 in Outlook 2003) - contact their support
for an alleged fix.
3. Franklin-Covey Plan Plus!
4. COM Add-ins.
5. Mail reminder add-ins that keep a stub of Outlook open in the background
to check for new mail and fire reminders.
6. Anti-virus/firewall programs that are set to scan incoming and outgoing
mail.
7. Skype - check for an update
8. iTunes - check with the Apple forums for assistance
9. Infuzer

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375

When you close Outlook 2003, it doesn't close completely. It you open the
Task Manager it is still listed as a running process. You can open Outlook
again and now there is 2 Outlook.exe running in the Task Manager, but if
you
close Outlook and try to open it a third time, nothing happens. You have
to
"End Process" for each Outlook.exe in the Task Manager so that you can
open
Outlook. The only other way is to logoff the User and then Logon again in
order to open Outlook again. I have tried all the suggestions that I could
find that have been found on searching Google, but nothing has helped.
Outlook is configured to a POP3 Account.
I renamed the "Outlook.srs" file to Outlook.old and allow it to be
re-created.
I un-checked the "Empty the Deleted Items folder upon exiting"
I un-checked all "Add-ins" in the Add-in Manager and in the COM Add-Ins.
None of these actions helped.
Please advise if there is any other methods to resolve this issue?

 

[DL]

A detect/repair is not the same as scanpst.exe
I assume you have no Office cd, which is what you will need for a repair,
and if you have no cd, then 'fiddling' to much with outlook, may lead to it
being completely unusable.
The only other thing I can think of is to boot your PC into safe mode, then
test outlook.

 

[Tex Hemke]

Hi DL;
We found the original CD and I did the "Detect/Repair" from within Outlook
and it completed successfully. I then did a computer "Restart" and opened
Outlook, allowed it to "Send and Receive" and then closed out. I have waited
for 15 minutes and the "Outlook.exe" is still running inthe Task Manager
showing that it is at 37,620K of Memory Usage.
Do you have any other suggestions? Thanks...

 

[Alias]

Hi Milly;
Thanks for your Reply.
1. Don't have a PDA Device.
2. Don't have WinFax Pro or any other Fax software installed.
3. Searched Windows Explorer for Franklin and nothing so this isn't installed.
4. Un-checked "iTunes Outlook Addin" which was the only one in "COM
Add-Ins". Closed Outlook, reopened Outlook, closed again and now 2
"outlook.exe " are in Task Manager. Didn't solve the problem.
5. Nothing in the "Mail Reminders".
6. Turned off Automatically Check E-mail in Norton. Didn't solve the problem.
7. Skype is NOT Installed.
8. iTunes, I could un-install all Apple products, Apple Mobile Device
Support, Bonjour, QuickTime Player and iTunes if this would solve the
problem. Please Advise.
9. Searched for Infuzer and nothing. I don't even know what this Application
is.
Please provide any other suggestions you may have. Thanks....

I would say your problem has either to do with Norton or iTunes, my
guess being Norton. Norton, unfortunately, is not easy to uninstall
completely. I believe Symantec has a uninstall tool on their web site. I
would start with Norton and replace it with the free version of Avast
(www.avast.com) once you get rid of it. When setting up Avast, make sure
to use the custom install and not install email checking or exchange.
You should only have Instant Messaging, Network Shield, P2P Shield,
Standard Shield and Web Shield running in Avast. Even though you told
Norton to stop fooling around with Outlook, it may still be interacting
with Outlook and continuing to cause the problem.

Alias

Some common reasons why Outlook will not shut down completely when you click
either the X or Exit:

1. PDA synchronization software with your PDA in the cradle.
2. WinFax Pro (especially 10.02 in Outlook 2003) - contact their support
for an alleged fix.
3. Franklin-Covey Plan Plus!
4. COM Add-ins.
5. Mail reminder add-ins that keep a stub of Outlook open in the background
to check for new mail and fire reminders.
6. Anti-virus/firewall programs that are set to scan incoming and outgoing
mail.
7. Skype - check for an update
8. iTunes - check with the Apple forums for assistance
9. Infuzer

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375

When you close Outlook 2003, it doesn't close completely. It you open the
Task Manager it is still listed as a running process. You can open Outlook
again and now there is 2 Outlook.exe running in the Task Manager, but if
you
close Outlook and try to open it a third time, nothing happens. You have
to
"End Process" for each Outlook.exe in the Task Manager so that you can
open
Outlook. The only other way is to logoff the User and then Logon again in
order to open Outlook again. I have tried all the suggestions that I could
find that have been found on searching Google, but nothing has helped.
Outlook is configured to a POP3 Account.
I renamed the "Outlook.srs" file to Outlook.old and allow it to be
re-created.
I un-checked the "Empty the Deleted Items folder upon exiting"
I un-checked all "Add-ins" in the Add-in Manager and in the COM Add-Ins.
None of these actions helped.
Please advise if there is any other methods to resolve this issue?

 

[Tex Hemke]

Hi Alias;
I am very Reluctant to Unistall Norton 360 as I still have 156 days left on
the Subscription unless there is a way of proving that Norton 360 is actually
causing this problem of Outlook not actually closing. After all I paid good
money for this program. Surely there must be a way to prove it first....
Thanks... for the suggestion, but I will stick with Norton 360 for now....

Hi Milly;
Thanks for your Reply.
1. Don't have a PDA Device.
2. Don't have WinFax Pro or any other Fax software installed.
3. Searched Windows Explorer for Franklin and nothing so this isn't installed.
4. Un-checked "iTunes Outlook Addin" which was the only one in "COM
Add-Ins". Closed Outlook, reopened Outlook, closed again and now 2
"outlook.exe " are in Task Manager. Didn't solve the problem.
5. Nothing in the "Mail Reminders".
6. Turned off Automatically Check E-mail in Norton. Didn't solve the problem.
7. Skype is NOT Installed.
8. iTunes, I could un-install all Apple products, Apple Mobile Device
Support, Bonjour, QuickTime Player and iTunes if this would solve the
problem. Please Advise.
9. Searched for Infuzer and nothing. I don't even know what this Application
is.
Please provide any other suggestions you may have. Thanks....

I would say your problem has either to do with Norton or iTunes, my
guess being Norton. Norton, unfortunately, is not easy to uninstall
completely. I believe Symantec has a uninstall tool on their web site. I
would start with Norton and replace it with the free version of Avast
(www.avast.com) once you get rid of it. When setting up Avast, make sure
to use the custom install and not install email checking or exchange.
You should only have Instant Messaging, Network Shield, P2P Shield,
Standard Shield and Web Shield running in Avast. Even though you told
Norton to stop fooling around with Outlook, it may still be interacting
with Outlook and continuing to cause the problem.

Alias

Some common reasons why Outlook will not shut down completely when you click
either the X or Exit:

1. PDA synchronization software with your PDA in the cradle.
2. WinFax Pro (especially 10.02 in Outlook 2003) - contact their support
for an alleged fix.
3. Franklin-Covey Plan Plus!
4. COM Add-ins.
5. Mail reminder add-ins that keep a stub of Outlook open in the background
to check for new mail and fire reminders.
6. Anti-virus/firewall programs that are set to scan incoming and outgoing
mail.
7. Skype - check for an update
8. iTunes - check with the Apple forums for assistance
9. Infuzer

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


When you close Outlook 2003, it doesn't close completely. It you open the
Task Manager it is still listed as a running process. You can open Outlook
again and now there is 2 Outlook.exe running in the Task Manager, but if
you
close Outlook and try to open it a third time, nothing happens. You have
to
"End Process" for each Outlook.exe in the Task Manager so that you can
open
Outlook. The only other way is to logoff the User and then Logon again in
order to open Outlook again. I have tried all the suggestions that I could
find that have been found on searching Google, but nothing has helped.
Outlook is configured to a POP3 Account.
I renamed the "Outlook.srs" file to Outlook.old and allow it to be
re-created.
I un-checked the "Empty the Deleted Items folder upon exiting"
I un-checked all "Add-ins" in the Add-in Manager and in the COM Add-Ins.
None of these actions helped.
Please advise if there is any other methods to resolve this issue?

 

[DL]

As previously posted, restart your PC in safe mode, test outlook

 

[DL]

PS I see from your other reponse you mention Norton.
Assuming you have Norton intergrated with Outlook for email scanning, penny
to a pound that this is the source of your problem

 

[Alias ;-)]

Hi Alias;
I am very Reluctant to Unistall Norton 360 as I still have 156 days left on
the Subscription unless there is a way of proving that Norton 360 is actually
causing this problem of Outlook not actually closing. After all I paid good
money for this program. Surely there must be a way to prove it first....
Thanks... for the suggestion, but I will stick with Norton 360 for now....

Avast has a better record than Norton and Norton is infamous for these
kinds of problems. Being as Avast is free, you really aren't losing any
money and you can always reinstall Norton if you want to. Frankly, if it
were my machine, I would format and reinstall Windows as that would be
quicker than trying to remove all of Norton's tentacles which are
installed all over the place. When Peter Norton owned the software, it
was good software. Since Symantec bought it, it's gotten worse and
worse. All Symantec is doing is making money off of Peter's name.

Alias

Hi Milly;
Thanks for your Reply.
1. Don't have a PDA Device.
2. Don't have WinFax Pro or any other Fax software installed.
3. Searched Windows Explorer for Franklin and nothing so this isn't installed.
4. Un-checked "iTunes Outlook Addin" which was the only one in "COM
Add-Ins". Closed Outlook, reopened Outlook, closed again and now 2
"outlook.exe " are in Task Manager. Didn't solve the problem.
5. Nothing in the "Mail Reminders".
6. Turned off Automatically Check E-mail in Norton. Didn't solve the problem.
7. Skype is NOT Installed.
8. iTunes, I could un-install all Apple products, Apple Mobile Device
Support, Bonjour, QuickTime Player and iTunes if this would solve the
problem. Please Advise.
9. Searched for Infuzer and nothing. I don't even know what this Application
is.
Please provide any other suggestions you may have. Thanks....

I would say your problem has either to do with Norton or iTunes, my
guess being Norton. Norton, unfortunately, is not easy to uninstall
completely. I believe Symantec has a uninstall tool on their web site. I
would start with Norton and replace it with the free version of Avast
(www.avast.com) once you get rid of it. When setting up Avast, make sure
to use the custom install and not install email checking or exchange.
You should only have Instant Messaging, Network Shield, P2P Shield,
Standard Shield and Web Shield running in Avast. Even though you told
Norton to stop fooling around with Outlook, it may still be interacting
with Outlook and continuing to cause the problem.

Alias

:

Some common reasons why Outlook will not shut down completely when you click
either the X or Exit:

1. PDA synchronization software with your PDA in the cradle.
2. WinFax Pro (especially 10.02 in Outlook 2003) - contact their support
for an alleged fix.
3. Franklin-Covey Plan Plus!
4. COM Add-ins.
5. Mail reminder add-ins that keep a stub of Outlook open in the background
to check for new mail and fire reminders.
6. Anti-virus/firewall programs that are set to scan incoming and outgoing
mail.
7. Skype - check for an update
8. iTunes - check with the Apple forums for assistance
9. Infuzer

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


When you close Outlook 2003, it doesn't close completely. It you open the
Task Manager it is still listed as a running process. You can open Outlook
again and now there is 2 Outlook.exe running in the Task Manager, but if
you
close Outlook and try to open it a third time, nothing happens. You have
to
"End Process" for each Outlook.exe in the Task Manager so that you can
open
Outlook. The only other way is to logoff the User and then Logon again in
order to open Outlook again. I have tried all the suggestions that I could
find that have been found on searching Google, but nothing has helped.
Outlook is configured to a POP3 Account.
I renamed the "Outlook.srs" file to Outlook.old and allow it to be
re-created.
I un-checked the "Empty the Deleted Items folder upon exiting"
I un-checked all "Add-ins" in the Add-in Manager and in the COM Add-Ins.
None of these actions helped.
Please advise if there is any other methods to resolve this issue?

 

[DL]

You boot your PC into safe mode, then test Outlook
If its then OK, that means a background program - Norton probably - is
causing the issue

Hi Alias;
I am very Reluctant to Unistall Norton 360 as I still have 156 days left
on
the Subscription unless there is a way of proving that Norton 360 is
actually
causing this problem of Outlook not actually closing. After all I paid
good
money for this program. Surely there must be a way to prove it first....
Thanks... for the suggestion, but I will stick with Norton 360 for now....

Hi Milly;
Thanks for your Reply.
1. Don't have a PDA Device.
2. Don't have WinFax Pro or any other Fax software installed.
3. Searched Windows Explorer for Franklin and nothing so this isn't
installed.
4. Un-checked "iTunes Outlook Addin" which was the only one in "COM
Add-Ins". Closed Outlook, reopened Outlook, closed again and now 2
"outlook.exe " are in Task Manager. Didn't solve the problem.
5. Nothing in the "Mail Reminders".
6. Turned off Automatically Check E-mail in Norton. Didn't solve the
problem.
7. Skype is NOT Installed.
8. iTunes, I could un-install all Apple products, Apple Mobile Device
Support, Bonjour, QuickTime Player and iTunes if this would solve the
problem. Please Advise.
9. Searched for Infuzer and nothing. I don't even know what this
Application
is.
Please provide any other suggestions you may have. Thanks....

I would say your problem has either to do with Norton or iTunes, my
guess being Norton. Norton, unfortunately, is not easy to uninstall
completely. I believe Symantec has a uninstall tool on their web site. I
would start with Norton and replace it with the free version of Avast
(www.avast.com) once you get rid of it. When setting up Avast, make sure
to use the custom install and not install email checking or exchange.
You should only have Instant Messaging, Network Shield, P2P Shield,
Standard Shield and Web Shield running in Avast. Even though you told
Norton to stop fooling around with Outlook, it may still be interacting
with Outlook and continuing to cause the problem.

Alias

:

Some common reasons why Outlook will not shut down completely when you
click
either the X or Exit:

1. PDA synchronization software with your PDA in the cradle.
2. WinFax Pro (especially 10.02 in Outlook 2003) - contact their
support
for an alleged fix.
3. Franklin-Covey Plan Plus!
4. COM Add-ins.
5. Mail reminder add-ins that keep a stub of Outlook open in the
background
to check for new mail and fire reminders.
6. Anti-virus/firewall programs that are set to scan incoming and
outgoing
mail.
7. Skype - check for an update
8. iTunes - check with the Apple forums for assistance
9. Infuzer

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


When you close Outlook 2003, it doesn't close completely. It you open
the
Task Manager it is still listed as a running process. You can open
Outlook
again and now there is 2 Outlook.exe running in the Task Manager, but
if
you
close Outlook and try to open it a third time, nothing happens. You
have
to
"End Process" for each Outlook.exe in the Task Manager so that you
can
open
Outlook. The only other way is to logoff the User and then Logon
again in
order to open Outlook again. I have tried all the suggestions that I
could
find that have been found on searching Google, but nothing has
helped.
Outlook is configured to a POP3 Account.
I renamed the "Outlook.srs" file to Outlook.old and allow it to be
re-created.
I un-checked the "Empty the Deleted Items folder upon exiting"
I un-checked all "Add-ins" in the Add-in Manager and in the COM
Add-Ins.
None of these actions helped.
Please advise if there is any other methods to resolve this issue?

 

[Tex Hemke]

Hi DL, Alias & Milly;
All of you are correct. It was Norton 360 V2.4.0.4 that was causing the
Office Applications to continue running in the Task Manager after they were
closed. Yes, Word 2003 and Outlook 2003 were both looking like they were
closed, but still were running in the Task Manager. Now for the resolution of
the problem: It was the buShell.dll in the "Program Files\Common
Files\Symantec Shared\Backup" directory that was causing the applications to
hang. I un-registered "buShell.ddl" and problem solved. I got my information
from this link:
http://community.norton.com/norton/...rton_360&message.id=2039&query.id=13823#M2039
from Matt_Boucher (Symantec Employee) and he said this is a "Workaround" so I
assume that they will have a final fix someday. The best thing is that I
don't have to un-install Norton 360 and it works properly now. Thanks again
to all of you for all your suggestions..... I hope this information will help
others....

You boot your PC into safe mode, then test Outlook
If its then OK, that means a background program - Norton probably - is
causing the issue

Hi Alias;
I am very Reluctant to Unistall Norton 360 as I still have 156 days left
on
the Subscription unless there is a way of proving that Norton 360 is
actually
causing this problem of Outlook not actually closing. After all I paid
good
money for this program. Surely there must be a way to prove it first....
Thanks... for the suggestion, but I will stick with Norton 360 for now....

Tex Hemke wrote:
Hi Milly;
Thanks for your Reply.
1. Don't have a PDA Device.
2. Don't have WinFax Pro or any other Fax software installed.
3. Searched Windows Explorer for Franklin and nothing so this isn't
installed.
4. Un-checked "iTunes Outlook Addin" which was the only one in "COM
Add-Ins". Closed Outlook, reopened Outlook, closed again and now 2
"outlook.exe " are in Task Manager. Didn't solve the problem.
5. Nothing in the "Mail Reminders".
6. Turned off Automatically Check E-mail in Norton. Didn't solve the
problem.
7. Skype is NOT Installed.
8. iTunes, I could un-install all Apple products, Apple Mobile Device
Support, Bonjour, QuickTime Player and iTunes if this would solve the
problem. Please Advise.
9. Searched for Infuzer and nothing. I don't even know what this
Application
is.
Please provide any other suggestions you may have. Thanks....

I would say your problem has either to do with Norton or iTunes, my
guess being Norton. Norton, unfortunately, is not easy to uninstall
completely. I believe Symantec has a uninstall tool on their web site. I
would start with Norton and replace it with the free version of Avast
(www.avast.com) once you get rid of it. When setting up Avast, make sure
to use the custom install and not install email checking or exchange.
You should only have Instant Messaging, Network Shield, P2P Shield,
Standard Shield and Web Shield running in Avast. Even though you told
Norton to stop fooling around with Outlook, it may still be interacting
with Outlook and continuing to cause the problem.

Alias

:

Some common reasons why Outlook will not shut down completely when you
click
either the X or Exit:

1. PDA synchronization software with your PDA in the cradle.
2. WinFax Pro (especially 10.02 in Outlook 2003) - contact their
support
for an alleged fix.
3. Franklin-Covey Plan Plus!
4. COM Add-ins.
5. Mail reminder add-ins that keep a stub of Outlook open in the
background
to check for new mail and fire reminders.
6. Anti-virus/firewall programs that are set to scan incoming and
outgoing
mail.
7. Skype - check for an update
8. iTunes - check with the Apple forums for assistance
9. Infuzer

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


When you close Outlook 2003, it doesn't close completely. It you open
the
Task Manager it is still listed as a running process. You can open
Outlook
again and now there is 2 Outlook.exe running in the Task Manager, but
if
you
close Outlook and try to open it a third time, nothing happens. You
have
to
"End Process" for each Outlook.exe in the Task Manager so that you
can
open
Outlook. The only other way is to logoff the User and then Logon
again in
order to open Outlook again. I have tried all the suggestions that I
could
find that have been found on searching Google, but nothing has
helped.
Outlook is configured to a POP3 Account.
I renamed the "Outlook.srs" file to Outlook.old and allow it to be
re-created.
I un-checked the "Empty the Deleted Items folder upon exiting"
I un-checked all "Add-ins" in the Add-in Manager and in the COM
Add-Ins.
None of these actions helped.
Please advise if there is any other methods to resolve this issue?