Outlook 2003 doesn't close completely

[DL]

Having an anti virus intergrated with outlook frequently causes problems.
It is unneccessary since any decent AV, will, with its real time scanning
engine, detect any nasties that try to install.
Its also the case that selecting the AV's control panel, and disableing the
outlook intergration often doesnt work, and as such it is neccessary to
completely remove the AV, prior to reinstalling without the intergration.

Hi DL, Alias & Milly;
All of you are correct. It was Norton 360 V2.4.0.4 that was causing the
Office Applications to continue running in the Task Manager after they
were
closed. Yes, Word 2003 and Outlook 2003 were both looking like they were
closed, but still were running in the Task Manager. Now for the resolution
of
the problem: It was the buShell.dll in the "Program Files\Common
Files\Symantec Shared\Backup" directory that was causing the applications
to
hang. I un-registered "buShell.ddl" and problem solved. I got my
information
from this link:
http://community.norton.com/norton/...rton_360&message.id=2039&query.id=13823#M2039
from Matt_Boucher (Symantec Employee) and he said this is a "Workaround"
so I
assume that they will have a final fix someday. The best thing is that I
don't have to un-install Norton 360 and it works properly now. Thanks
again
to all of you for all your suggestions..... I hope this information will
help
others....

You boot your PC into safe mode, then test Outlook
If its then OK, that means a background program - Norton probably - is
causing the issue

Hi Alias;
I am very Reluctant to Unistall Norton 360 as I still have 156 days
left
on
the Subscription unless there is a way of proving that Norton 360 is
actually
causing this problem of Outlook not actually closing. After all I paid
good
money for this program. Surely there must be a way to prove it
first....
Thanks... for the suggestion, but I will stick with Norton 360 for
now....

:

Tex Hemke wrote:
Hi Milly;
Thanks for your Reply.
1. Don't have a PDA Device.
2. Don't have WinFax Pro or any other Fax software installed.
3. Searched Windows Explorer for Franklin and nothing so this isn't
installed.
4. Un-checked "iTunes Outlook Addin" which was the only one in "COM
Add-Ins". Closed Outlook, reopened Outlook, closed again and now 2
"outlook.exe " are in Task Manager. Didn't solve the problem.
5. Nothing in the "Mail Reminders".
6. Turned off Automatically Check E-mail in Norton. Didn't solve the
problem.
7. Skype is NOT Installed.
8. iTunes, I could un-install all Apple products, Apple Mobile
Device
Support, Bonjour, QuickTime Player and iTunes if this would solve
the
problem. Please Advise.
9. Searched for Infuzer and nothing. I don't even know what this
Application
is.
Please provide any other suggestions you may have. Thanks....

I would say your problem has either to do with Norton or iTunes, my
guess being Norton. Norton, unfortunately, is not easy to uninstall
completely. I believe Symantec has a uninstall tool on their web site.
I
would start with Norton and replace it with the free version of Avast
(www.avast.com) once you get rid of it. When setting up Avast, make
sure
to use the custom install and not install email checking or exchange.
You should only have Instant Messaging, Network Shield, P2P Shield,
Standard Shield and Web Shield running in Avast. Even though you told
Norton to stop fooling around with Outlook, it may still be
interacting
with Outlook and continuing to cause the problem.

Alias

:

Some common reasons why Outlook will not shut down completely when
you
click
either the X or Exit:

1. PDA synchronization software with your PDA in the cradle.
2. WinFax Pro (especially 10.02 in Outlook 2003) - contact their
support
for an alleged fix.
3. Franklin-Covey Plan Plus!
4. COM Add-ins.
5. Mail reminder add-ins that keep a stub of Outlook open in the
background
to check for new mail and fire reminders.
6. Anti-virus/firewall programs that are set to scan incoming and
outgoing
mail.
7. Skype - check for an update
8. iTunes - check with the Apple forums for assistance
9. Infuzer

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


When you close Outlook 2003, it doesn't close completely. It you
open
the
Task Manager it is still listed as a running process. You can open
Outlook
again and now there is 2 Outlook.exe running in the Task Manager,
but
if
you
close Outlook and try to open it a third time, nothing happens.
You
have
to
"End Process" for each Outlook.exe in the Task Manager so that you
can
open
Outlook. The only other way is to logoff the User and then Logon
again in
order to open Outlook again. I have tried all the suggestions that
I
could
find that have been found on searching Google, but nothing has
helped.
Outlook is configured to a POP3 Account.
I renamed the "Outlook.srs" file to Outlook.old and allow it to be
re-created.
I un-checked the "Empty the Deleted Items folder upon exiting"
I un-checked all "Add-ins" in the Add-in Manager and in the COM
Add-Ins.
None of these actions helped.
Please advise if there is any other methods to resolve this issue?