Outlook 2007 RTM still slow

[Johnny]

SteveK,
Feel free to read the other posts, we're all in the same boat as you.

Some people reported success after archiving a large chunk of their
messages. They did not say if the problem went away, or if OL2007 simply went
from being unusable to somewhat usable.

If you are an Outlook power user like most of us here, downgrading back to
2003 would be teh best bet.

 

[Steve]

Patrick -

Haven't tried that but it looks like other people have reported that it
doesn't really help. Is there a way to create a new PST file and
import everything (rules, sig's, data, etc.) into it? I'm wondering if
that could be the problem. I'm just about at the point of uninstalling
it and trying to go back to OL2003, this is actually unusable, and
Outlook manages everything about my business day.

Steve

Have you tried a new profile?
http://www.outlook-tips.net/howto/profile.htm

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
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Same issues here: slow receive (machine basically stops doing anything
else), disk churn. I have about 8 pop accounts, 0 rss, 0 exchange.
Upgraded frrom OL2003. PST is about 760M, 2 archive files, 1.2G and
800M. PST on C drive (Dell 1750 laptop with 2.0GHz Core Duo, 2G RAM,
7200RPM drive). Also installed Desktop Search, now my whole system is
sluggish is all the time, and just stops when Outlook is doing its
thing.

 

[Patrick Schmid [MVP]]

Steve,

You want to do it the other way around. Use File, Archive to move older
stuff into a new PST. If you want to move everything into a new PST,
also use File, Archive but with today's date
(Import/Export never worked reliably; using drag & drop to move folders
between two PSTs is really slow; archive is the fastest method to move
lots of stuff between two PSTs).

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
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Patrick -

Haven't tried that but it looks like other people have reported that it
doesn't really help. Is there a way to create a new PST file and
import everything (rules, sig's, data, etc.) into it? I'm wondering if
that could be the problem. I'm just about at the point of uninstalling
it and trying to go back to OL2003, this is actually unusable, and
Outlook manages everything about my business day.

Steve

Have you tried a new profile?
http://www.outlook-tips.net/howto/profile.htm

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
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(e-mail address removed) wrote:
I've installed Outlook 2007 with great expectations. Unfortunately,
there are performance issues that are pretty much rendering it useless
to me.

Just to note, I'm on a brand new Core 2 Duo T7400, XP sp2 install, so
it's not hardware or legacy XP junk slowing me down.

When I start Outlook, it takes ~30 seconds before I am able to perform
any action.

When email is being received, Outlook freezes. If I'm composing an
email at the time, I can no longer type. If I'm trying to view or
delete other email, no luck. I have 5 email accounts, so the freezing
is around 12-15 seconds every 2 minutes. If I'm receiving a file, the
freezing lasts longer.

Deleting more than a few items from my inbox often freezes things too.

Not to mention it's using 100MB of memory.

I heard that the Beta had similar problems, looks like it made it into
RTM. Does anyone know a fix (besides reinstalling oulook 2003).

Same issues here: slow receive (machine basically stops doing anything
else), disk churn. I have about 8 pop accounts, 0 rss, 0 exchange.
Upgraded frrom OL2003. PST is about 760M, 2 archive files, 1.2G and
800M. PST on C drive (Dell 1750 laptop with 2.0GHz Core Duo, 2G RAM,
7200RPM drive). Also installed Desktop Search, now my whole system is
sluggish is all the time, and just stops when Outlook is doing its
thing.

 

[max]

Update on my situation. Problems have returned (Ive changed nothing).
I'll be uninstalling this immediately.

 

[fslove]

I am using Windows XP and my pst files is a mere 20MB and Outlook 2007 is
running pitifully slow! It is extremely slow when I try to view eMails with
HTML and a lot of graphics. I use Task Manager and it shows Outlook using
100% CPU and the whole system freezes why it tries showing the selected
eMail. It seems to me that the main problem is in Outlooks inability to
handle HTML eMails. If, as a earlier poster mentions is correct, that Outlook
2007 has stopped using Internet Explorer and has it's own proprietary viewer
for HTML then this may be the culprit. The Outlook 2007 team seems to have
done a pretty shoddy job of testing Outlook 2007 if this major flaw is still
present. Outlook 2003 has NEVER come even close to using 100% CPU recourses
and there's no reason Outlook 2007 should either.

 

[fslove]

I am using Windows XP and my pst files is a mere 20MB and Outlook 2007 is
running pitifully slow! It is extremely slow when I try to view eMails with
HTML and a lot of graphics. I use Task Manager and it shows Outlook using
100% CPU and the whole system freezes why it tries showing the selected
eMail. It seems to me that the main problem is in Outlooks inability to
handle HTML eMails. If, as a earlier poster mentions is correct, that Outlook
2007 has stopped using Internet Explorer and has it's own proprietary viewer
for HTML then this may be the culprit. The Outlook 2007 team seems to have
done a pretty shoddy job of testing Outlook 2007 if this major flaw is still
present. Outlook 2003 has NEVER come even close to using 100% CPU recourses
and there's no reason Outlook 2007 should either.

 

[Ales Susnik]

Max, thanks for reporting back, I was just about to do uninstall-reinstall,
this way u saved me some work.

Thanks,
A.

 

[Patrick Schmid [MVP]]

Max, get the contig tool from Sysinternals (now part of the MS TechNet
site) and check how many fragments your PST has. Is it more than 1?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
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OneNote 2007: http://pschmid.net/office2007/onenote
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[Patrick Schmid [MVP]]

You want to run Outlook in safe mode (start, run, "outlook /safe") and
see if the problem still persists. If it doesn't, then you have a
problem with one of your add-ins (meaning it isn't compatible with
2007). Disable them all and enable them one by one to see which causes
the CPU spike.
Your problem is for sure not the same as that of most of the posters in
this thread, as those posters all have big PST files (and the problems
stem from that size).

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
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[fslove]

Patrick,

Thanks for the suggestion but it made no difference with Outlook 2007 still
running extremely slow and CPU resources at 100% when accessing HTML eMails.

 

[KnightCrawler]

Tried all of the ideas here but none work. The problem is that Outlook
2007 is not working right and needs more work. I wish Microsoft had
taking more time to work on it instead of rushing it out the door. This
problem existed for me in all the betas and now into the RTM. I find it
strange that they did not know.

Going back to Outlook 2003 fixes the problem on even the biggest mail
stores so this is a bug with Outlook 2007.

 

[Patrick Schmid [MVP]]

Can you give more information about your setup? What kind of HTML emails
(any particular ones, or just all)? When viewing them in the Reading
Pane or when opening them? For how long does it spike to 100%?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
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Patrick,

Thanks for the suggestion but it made no difference with Outlook 2007 still
running extremely slow and CPU resources at 100% when accessing HTML eMails.

You want to run Outlook in safe mode (start, run, "outlook /safe") and
see if the problem still persists. If it doesn't, then you have a
problem with one of your add-ins (meaning it isn't compatible with
2007). Disable them all and enable them one by one to see which causes
the CPU spike.
Your problem is for sure not the same as that of most of the posters in
this thread, as those posters all have big PST files (and the problems
stem from that size).

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
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[Stephen]

It's driving me crazy. Every spam that comes in freezes my computer.
2003 didn't do this.

 

[Patrick Schmid [MVP]]

Description of your setup and a detailed description of what happens
would be helpful!

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

 

[markjefferies]

I'm running Vista Ultimate and Outlook 2007 RTM on two machines both
3Ghz 1Gb Ram, on a clean partition.
Having archived most my emails, I'm running a 50Mb PST file and a
single POP account, no RSS feeds or sync. For antivirus I'm running
Avast!

The PST is on a local drive for one of the machine and the other
accesses it through a network share.

The problem is the impossibly slow receive from the single POP3
account, even with less than 20Kb to receive, it slows down until it
stops. The machine accessing the PST via the network had the problem
straight away, but now the local machine has developed the problem
after a week of slow (but successful) email downloads.

Safe mode, anti-virus settings etc don't seem to make any difference.

So far Outlook 2007 and Win XP Pro (same machines different partition)
are not having the problem and accessing the same PST file.

Any suggestions welcome - otherwise back to 2003.

Mark

Description of your setup and a detailed description of what happens
would be helpful!

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

It's driving me crazy. Every spam that comes in freezes my computer.
2003 didn't do this.

 

[tmiller9833]

Clean / new Vista RTM, new Office 2007 RTM full install. Exchange 2003
SP2 - fully patched. No migrations of any kind. NAI AV installed but
not integrated with Outlook. OST is almost 5 gig, performance is
significantly beneath Outlook 2003 on same mailbox. Using only the
Exchange account. System is a Pentium M 1.86 with 1.5GB ram. Disk
scores a 4.3, processor scores 3.8, RAM scores 4.3 in Vista
Performance.

Not deployable in this state to my users.

-trevor

Description of your setup and a detailed description of what happens
would be helpful!

Patrick Schmid [OneNote MVP]
--------------http://pschmid.net
***
Office 2007RTMIssues:http://pschmid.net/blog/2006/11/13/80
Office 2007 Beta 2 Technical Refresh (B2TR):http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007:http://pschmid.net/office2007/customize
OneNote 2007:http://pschmid.net/office2007/onenote
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It's driving me crazy. Every spam that comes in freezes my computer.
2003 didn't do this.

"(e-mail address removed)" wrote:

 

[Guest]

All,

With so may issues being reported about Outlook 2007 RTM by multiple users
across multiple configurations with similiar symptoms (and I personally
having to disable every COM add-on to get Outlook 2007 RTM to perform), I
think it's well time for the MVP's to present these issues to the Microsoft
Outlook Management team and tell them to fix the product. Understand the
product has significant issues which need to be addressed and not blown off
or put to the side. Just get it done.

My 2 cents on this.

Nospam

Clean / new Vista RTM, new Office 2007 RTM full install. Exchange 2003
SP2 - fully patched. No migrations of any kind. NAI AV installed but
not integrated with Outlook. OST is almost 5 gig, performance is
significantly beneath Outlook 2003 on same mailbox. Using only the
Exchange account. System is a Pentium M 1.86 with 1.5GB ram. Disk
scores a 4.3, processor scores 3.8, RAM scores 4.3 in Vista
Performance.

Not deployable in this state to my users.

-trevor

Description of your setup and a detailed description of what happens
would be helpful!

Patrick Schmid [OneNote MVP]
--------------http://pschmid.net
***
Office 2007RTMIssues:http://pschmid.net/blog/2006/11/13/80
Office 2007 Beta 2 Technical Refresh
(B2TR):http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007:http://pschmid.net/office2007/customize
OneNote 2007:http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog:http://pschmid.net/blog/feed

message

It's driving me crazy. Every spam that comes in freezes my computer.
2003 didn't do this.

"(e-mail address removed)" wrote:

I've installedOutlook2007 with great expectations. Unfortunately,
there are performance issues that are pretty much rendering it
useless
to me.

Just to note, I'm on a brand new Core 2 Duo T7400, XP sp2 install, so
it's not hardware or legacy XP junk slowing me down.

When I startOutlook, it takes ~30 seconds before I am able to perform
any action.

When email is being received,Outlookfreezes. If I'm composing an
email at the time, I can no longer type. If I'm trying to view or
delete other email, no luck. I have 5 email accounts, so the freezing
is around 12-15 seconds every 2 minutes. If I'm receiving a file, the
freezing lasts longer.

Deleting more than a few items from my inbox often freezes things
too.

Not to mention it's using 100MB of memory.

I heard that the Beta had similar problems, looks like it made it
into
RTM. Does anyone know a fix (besides reinstalling oulook 2003).

Z- Hide quoted text -- Show quoted text -

 

[Patrick Schmid [MVP]]

Hi Mark,

Can you send me an email (you can get my email address from my website)
please? I'd like to collect some data directly from you about this
issue.

Thanks!

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

I'm running Vista Ultimate and Outlook 2007 RTM on two machines both
3Ghz 1Gb Ram, on a clean partition.
Having archived most my emails, I'm running a 50Mb PST file and a
single POP account, no RSS feeds or sync. For antivirus I'm running
Avast!

The PST is on a local drive for one of the machine and the other
accesses it through a network share.

The problem is the impossibly slow receive from the single POP3
account, even with less than 20Kb to receive, it slows down until it
stops. The machine accessing the PST via the network had the problem
straight away, but now the local machine has developed the problem
after a week of slow (but successful) email downloads.

Safe mode, anti-virus settings etc don't seem to make any difference.

So far Outlook 2007 and Win XP Pro (same machines different partition)
are not having the problem and accessing the same PST file.

Any suggestions welcome - otherwise back to 2003.

Mark

Description of your setup and a detailed description of what happens
would be helpful!

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

It's driving me crazy. Every spam that comes in freezes my computer.
2003 didn't do this.



:



I've installed Outlook 2007 with great expectations. Unfortunately,
there are performance issues that are pretty much rendering it useless
to me.

Just to note, I'm on a brand new Core 2 Duo T7400, XP sp2 install, so
it's not hardware or legacy XP junk slowing me down.

When I start Outlook, it takes ~30 seconds before I am able to perform
any action.

When email is being received, Outlook freezes. If I'm composing an
email at the time, I can no longer type. If I'm trying to view or
delete other email, no luck. I have 5 email accounts, so the freezing
is around 12-15 seconds every 2 minutes. If I'm receiving a file, the
freezing lasts longer.

Deleting more than a few items from my inbox often freezes things too.

Not to mention it's using 100MB of memory.

I heard that the Beta had similar problems, looks like it made it into
RTM. Does anyone know a fix (besides reinstalling oulook 2003).




Z

 

[Patrick Schmid [MVP]]

If you go into safe mode, do you still have the performance issue?
(Start, Run, "Outlook /safe")
If yes, can you describe the performance issue (while in safe mode) in
more detail. Meaning, where do you exactly experience it, how bad is it,
etc?

Thanks,

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Clean / new Vista RTM, new Office 2007 RTM full install. Exchange 2003
SP2 - fully patched. No migrations of any kind. NAI AV installed but
not integrated with Outlook. OST is almost 5 gig, performance is
significantly beneath Outlook 2003 on same mailbox. Using only the
Exchange account. System is a Pentium M 1.86 with 1.5GB ram. Disk
scores a 4.3, processor scores 3.8, RAM scores 4.3 in Vista
Performance.

Not deployable in this state to my users.

-trevor

Description of your setup and a detailed description of what happens
would be helpful!

Patrick Schmid [OneNote MVP]
--------------http://pschmid.net
***
Office 2007RTMIssues:http://pschmid.net/blog/2006/11/13/80
Office 2007 Beta 2 Technical Refresh (B2TR):http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007:http://pschmid.net/office2007/customize
OneNote 2007:http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog:http://pschmid.net/blog/feed

It's driving me crazy. Every spam that comes in freezes my computer.
2003 didn't do this.

"(e-mail address removed)" wrote:

I've installedOutlook2007 with great expectations. Unfortunately,
there are performance issues that are pretty much rendering it useless
to me.

Just to note, I'm on a brand new Core 2 Duo T7400, XP sp2 install, so
it's not hardware or legacy XP junk slowing me down.

When I startOutlook, it takes ~30 seconds before I am able to perform
any action.

When email is being received,Outlookfreezes. If I'm composing an
email at the time, I can no longer type. If I'm trying to view or
delete other email, no luck. I have 5 email accounts, so the freezing
is around 12-15 seconds every 2 minutes. If I'm receiving a file, the
freezing lasts longer.

Deleting more than a few items from my inbox often freezes things too.

Not to mention it's using 100MB of memory.

I heard that the Beta had similar problems, looks like it made it into
RTM. Does anyone know a fix (besides reinstalling oulook 2003).

Z- Hide quoted text -- Show quoted text -

 

[Patrick Schmid [MVP]]

With so may issues being reported about Outlook 2007 RTM by multiple
users

across multiple configurations with similiar symptoms (and I personally
having to disable every COM add-on to get Outlook 2007 RTM to perform), I

COM add-ins causing trouble is *NOT* a problem with Outlook 2007. It is
simply a sign that the particular add-in in question is not compatible
with 2007. You should direct all complaints about a particular add-in
not working with 2007 to the author of it.

think it's well time for the MVP's to present these issues to the Microsoft
Outlook Management team and tell them to fix the product. Understand the
product has significant issues which need to be addressed and not blown off
or put to the side. Just get it done.

Quite frankly though, I don't really know what to tell them, except that
it is slow which isn't very helpful (it doesn't help diagnose the
problem at all). From this thread, there seem to be two major
performance issues that are somewhat related:
1) POP3 seems to be having trouble when downloading messages. This gets
aggravated by a large PST, but there have been some reports of users
having issues with very small (a few tens of MBs) PSTs as well.
2) Large PSTs/OSTs seem to be causing performance issues in general. The
number of items seems per folder seems to be more an issue than the
actual PST size.

To help getting a better understanding and hopefully collect some real
data for MS, I'd like to take a look at 1) first. That seems to be
easier to collect data for than 2). For 2), I am not really sure what
data to collect right now.
Please email me (you can get my email from my website), if and only if
- you have a small PST (<100 MB)
- it takes very long to receive a small amount of emails. E.g. a total
of less than 100 KB of emails takes several minutes to download. Outlook
might even freeze or hang completely during it.
- you have the same problem in safe mode (start, run, "outlook /safe")
- you have disabled AV integration
- Outlook 2003 had a noticeably better performance than 2007 on the same
computer
If your situation doesn't fulfill *ALL* those criteria, please DO NOT
email me. I am trying to get some hard data for 1) only right now.

Please keep reporting your performance issues here, hopefully all in
this thread.

Thanks,

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
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