Outlook stopped receiving mail...

M

Mikey

I'm running XP Pro, Outlook 2003 & have SBC Yahoo Business DSL as my
ISP.
I'm using outlook with my sbcglobal.net email & on Thursday, I stopped
receiving emails to Outlook.
They still come to iPhone & everything is current when going to the
webmail page.
I can test the account settings in Outlook & everything works just
fine - test email goes everywhere its supposed to, except for Outlook!
I have created a new profile, new email account, pst file, using
different combinations of each, all with the same result.
Error messages I am getting are;
'Receiving' reported an error (0x800CCC90) : Your incoming (POP3)
email server has reported an internal error. If you continue to
receive this message, contact your server administrator or ISP. The
server responded ; ERR inactivity time out.
I've also received the message that the connection to the server was
interrupted, with the error code (0x800CCC0F).
Server time out is set to 10 minutes.
I have also gone to webmail & taken every message from the time this
started to present time & moved them to a separate folder, thinking an
email message may have been causing it.
I have also disable NAV, thinking it may be part of the problem, but
no luck.
ATT's tech support is pretty useless, as 'they don't support' Outlook!
One last thing, another user in office is having no problems, the only
difference is that she's using Outlook Express.
Any suggestions?
Thanks!
 
C

Char Jackson

I'm running XP Pro, Outlook 2003 & have SBC Yahoo Business DSL as my
ISP.
I'm using outlook with my sbcglobal.net email & on Thursday, I stopped
receiving emails to Outlook.
They still come to iPhone & everything is current when going to the
webmail page.
I can test the account settings in Outlook & everything works just
fine - test email goes everywhere its supposed to, except for Outlook!
I have created a new profile, new email account, pst file, using
different combinations of each, all with the same result.
Error messages I am getting are;
'Receiving' reported an error (0x800CCC90) : Your incoming (POP3)
email server has reported an internal error. If you continue to
receive this message, contact your server administrator or ISP. The
server responded ; ERR inactivity time out.
I've also received the message that the connection to the server was
interrupted, with the error code (0x800CCC0F).
Server time out is set to 10 minutes.
I have also gone to webmail & taken every message from the time this
started to present time & moved them to a separate folder, thinking an
email message may have been causing it.
I have also disable NAV, thinking it may be part of the problem, but
no luck.
ATT's tech support is pretty useless, as 'they don't support' Outlook!
One last thing, another user in office is having no problems, the only
difference is that she's using Outlook Express.
Any suggestions?
Thanks!
Click to expand...

What settings are you using for your mail server?

With a sbcglobal.net address, it looks like your server settings might
be as follows:

Incoming (POP3):
Account type: POP3
Server name: pop.sbcglobal.yahoo.com
Server port: 995, secure connection (SSL) checked
Username format: (e-mail address removed)
(be sure you're using the email ID and the full domain, not just the
email ID)

Outgoing (SMTP):
Account type: SMTP
Server name: smtp.sbcglobal.yahoo.com
Server port: 465, secure connection (SSL) checked
Additional settings: Outgoing server (SMTP) requires authentication


Also, take a look at this site that tells how to enable Error Logging
in Outlook 2003. This can help you troubleshoot connection issues.
<http://office.microsoft.com/en-us/o...gging-troubleshooting-option-HA001174266.aspx>
 
M

Mikey

What settings are you using for your mail server?

With a sbcglobal.net address, it looks like your server settings might
be as follows:

Incoming (POP3):
Account type: POP3
Server name: pop.sbcglobal.yahoo.com
Server port: 995, secure connection (SSL) checked
Username format: (e-mail address removed)
(be sure you're using the email ID and the full domain, not just the
email ID)

Outgoing (SMTP):
Account type: SMTP
Server name: smtp.sbcglobal.yahoo.com
Server port: 465, secure connection (SSL) checked
Additional settings: Outgoing server (SMTP) requires authentication

Also, take a look at this site that tells how to enable Error Logging
in Outlook 2003. This can help you troubleshoot connection issues.
<http://office.microsoft.com/en-us/outlook-help/what-is-the-enable-log...>- Hide quoted text -

- Show quoted text -
Click to expand...

I've had both of those, as well as new setting they said they were
going to be changing to, inbound.att.net (995) & outbound.att.net
(465), using SSL.
Let me try the logging...
 
M

Mikey

What settings are you using for your mail server?

With a sbcglobal.net address, it looks like your server settings might
be as follows:

Incoming (POP3):
Account type: POP3
Server name: pop.sbcglobal.yahoo.com
Server port: 995, secure connection (SSL) checked
Username format: (e-mail address removed)
(be sure you're using the email ID and the full domain, not just the
email ID)

Outgoing (SMTP):
Account type: SMTP
Server name: smtp.sbcglobal.yahoo.com
Server port: 465, secure connection (SSL) checked
Additional settings: Outgoing server (SMTP) requires authentication

Also, take a look at this site that tells how to enable Error Logging
in Outlook 2003. This can help you troubleshoot connection issues.
<http://office.microsoft.com/en-us/outlook-help/what-is-the-enable-log...>- Hide quoted text -

- Show quoted text -
Click to expand...

WHat am Iooking for?
I see alot of this;

2012.06.26 01:44:13 Laurie L Pleasant Email: Synch operation started
(flags = 00000001)
2012.06.26 01:44:13 Laurie L Pleasant Email: UploadItems: 0 messages
to send
2012.06.26 01:44:13 Laurie L Pleasant Email: Synch operation completed
2012.06.26 01:44:13 Laurie L Pleasant Email: Synch operation started
(flags = 00000030)
2012.06.26 01:44:13 Laurie L Pleasant Email: DoPOPDownload(flags =
00000030, max msg = ffffffff): full items
2012.06.26 01:44:13 POP3 (inbound.att.net): Begin execution
2012.06.26 01:44:13 POP3 (inbound.att.net): ========= Initial blob
=========
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAA0ESHKBZQY9sUetugk
2012.06.26 01:44:13 POP3 (inbound.att.net): +BAD1Ak0UAAA16SJCG5wSWJQ/
+j1w
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAA6mSBdvIgqK1h4LnGA
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAA8WSBdulgeVBCwwffw
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAA8lSITgLQbaV2bAgwQ
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAADARyJPYwpQDQQPSoo
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAAG3SGEfRAynERFYdRY
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAAGPR7HeRgSikwClEGI

Then a bunch of stuff like this;

2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45761 8772
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45762 16314
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45763 9390
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45764 8088
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45765 34402
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45766 23290
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45767 96960
2012.06.26 02:05:26 POP3 (inbound.att.net): Connected to host
2012.06.26 02:05:26 POP3 (inbound.att.net): Disconnected from host
2012.06.26 02:05:26 POP3 (inbound.att.net): ========= No blob changes
=========
2012.06.26 02:05:26 POP3 (inbound.att.net):
===================================
2012.06.26 02:05:26 POP3 (inbound.att.net): End execution
2012.06.26 02:05:26 Laurie L Pleasant Email: ReportStatus:
RSF_COMPLETED, hr = 0x00000000
2012.06.26 02:05:26 Laurie L Pleasant Email: Synch operation completed
2012.06.26 02:05:26 Resource manager terminated


Does that mean anything to you?

I have Norton Antivirus - been using that for a while with no problems
& even turned off the email scanning to see if that was causing
anything.
 
M

Mikey

I've had both of those, as well as new setting they said they were
going to be changing to, inbound.att.net (995) & outbound.att.net
(465), using SSL.
Let me try the logging...- Hide quoted text -

- Show quoted text -
Click to expand...

WHat am Iooking for?
I see alot of this;

2012.06.26 01:44:13 User Email: Synch operation started
(flags = 00000001)
2012.06.26 01:44:13 User Email: UploadItems: 0 messages
to send
2012.06.26 01:44:13 User Email: Synch operation completed
2012.06.26 01:44:13 User Email: Synch operation started
(flags = 00000030)
2012.06.26 01:44:13 User Email: DoPOPDownload(flags =
00000030, max msg = ffffffff): full items
2012.06.26 01:44:13 POP3 (inbound.att.net): Begin execution
2012.06.26 01:44:13 POP3 (inbound.att.net): ========= Initial blob
=========
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAA0ESHKBZQY9sUetugk
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAA16SJCG5wSWJQ/
+j1w
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAA6mSBdvIgqK1h4LnGA
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAA8WSBdulgeVBCwwffw
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAA8lSITgLQbaV2bAgwQ
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAADARyJPYwpQDQQPSoo
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAAG3SGEfRAynERFYdRY
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAAGPR7HeRgSikwClEGI


Then a bunch of stuff like this;


2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45761 8772
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45762 16314
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45763 9390
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45764 8088
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45765 34402
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45766 23290
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45767 96960
2012.06.26 02:05:26 POP3 (inbound.att.net): Connected to host
2012.06.26 02:05:26 POP3 (inbound.att.net): Disconnected from host
2012.06.26 02:05:26 POP3 (inbound.att.net): ========= No blob changes
=========
2012.06.26 02:05:26 POP3 (inbound.att.net):
===================================
2012.06.26 02:05:26 POP3 (inbound.att.net): End execution
2012.06.26 02:05:26 user Email: ReportStatus:
RSF_COMPLETED, hr = 0x00000000
2012.06.26 02:05:26 user Email: Synch operation completed
2012.06.26 02:05:26 Resource manager terminated


Does that mean anything to you?


I have Norton Antivirus - been using that for a while with no
problems
& even turned off the email scanning to see if that was causing
anything.
 
C

Char Jackson

WHat am Iooking for?
I see alot of this;

2012.06.26 01:44:13 Laurie L Pleasant Email: Synch operation started
(flags = 00000001)
2012.06.26 01:44:13 Laurie L Pleasant Email: UploadItems: 0 messages
to send
2012.06.26 01:44:13 Laurie L Pleasant Email: Synch operation completed
2012.06.26 01:44:13 Laurie L Pleasant Email: Synch operation started
(flags = 00000030)
2012.06.26 01:44:13 Laurie L Pleasant Email: DoPOPDownload(flags =
00000030, max msg = ffffffff): full items
2012.06.26 01:44:13 POP3 (inbound.att.net): Begin execution
2012.06.26 01:44:13 POP3 (inbound.att.net): ========= Initial blob
=========
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAA0ESHKBZQY9sUetugk
2012.06.26 01:44:13 POP3 (inbound.att.net): +BAD1Ak0UAAA16SJCG5wSWJQ/
+j1w
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAA6mSBdvIgqK1h4LnGA
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAA8WSBdulgeVBCwwffw
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAA8lSITgLQbaV2bAgwQ
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAADARyJPYwpQDQQPSoo
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAAG3SGEfRAynERFYdRY
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAAGPR7HeRgSikwClEGI

Then a bunch of stuff like this;

2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45761 8772
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45762 16314
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45763 9390
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45764 8088
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45765 34402
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45766 23290
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45767 96960
2012.06.26 02:05:26 POP3 (inbound.att.net): Connected to host
2012.06.26 02:05:26 POP3 (inbound.att.net): Disconnected from host
2012.06.26 02:05:26 POP3 (inbound.att.net): ========= No blob changes
=========
2012.06.26 02:05:26 POP3 (inbound.att.net):
===================================
2012.06.26 02:05:26 POP3 (inbound.att.net): End execution
2012.06.26 02:05:26 Laurie L Pleasant Email: ReportStatus:
RSF_COMPLETED, hr = 0x00000000
2012.06.26 02:05:26 Laurie L Pleasant Email: Synch operation completed
2012.06.26 02:05:26 Resource manager terminated


Does that mean anything to you?
Click to expand...

Not really, sorry. Obviously, during that run there was nothing to
upload/send, but the download/receive portion of the session looks a
bit like it was transferring some data. Maybe a complete log from the
start of a sync to the end of that sync will reveal some hints.
I have Norton Antivirus - been using that for a while with no problems
& even turned off the email scanning to see if that was causing
anything.
Click to expand...

That's certainly a red flag, especially the fact that you had email
scanning enabled.
 
M

Mikey

WHat am Iooking for?
I see alot of this;

2012.06.26 01:44:13 User Email: Synch operation started
(flags = 00000001)
2012.06.26 01:44:13 User Email: UploadItems: 0 messages
to send
2012.06.26 01:44:13 User Email: Synch operation completed
2012.06.26 01:44:13 User Email: Synch operation started
(flags = 00000030)
2012.06.26 01:44:13 User Email: DoPOPDownload(flags =
00000030, max msg = ffffffff): full items
2012.06.26 01:44:13 POP3 (inbound.att.net): Begin execution
2012.06.26 01:44:13 POP3 (inbound.att.net): =========  Initial blob
=========
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAA0ESHKBZQY9sUetugk
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAA16SJCG5wSWJQ/
+j1w
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAA6mSBdvIgqK1h4LnGA
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAA8WSBdulgeVBCwwffw
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAA8lSITgLQbaV2bAgwQ
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAADARyJPYwpQDQQPSoo
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAAG3SGEfRAynERFYdRY
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAAGPR7HeRgSikwClEGI

Then a bunch of stuff like this;

2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45761 8772
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45762 16314
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45763 9390
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45764 8088
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45765 34402
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45766 23290
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45767 96960
2012.06.26 02:05:26 POP3 (inbound.att.net): Connected to host
2012.06.26 02:05:26 POP3 (inbound.att.net): Disconnected from host
2012.06.26 02:05:26 POP3 (inbound.att.net): ========= No blob changes
=========
2012.06.26 02:05:26 POP3 (inbound.att.net):
===================================
2012.06.26 02:05:26 POP3 (inbound.att.net): End execution
2012.06.26 02:05:26 user Email: ReportStatus:
RSF_COMPLETED, hr = 0x00000000
2012.06.26 02:05:26 user Email: Synch operation completed
2012.06.26 02:05:26 Resource manager terminated

Does that mean anything to you?

I have Norton Antivirus - been using that for a while with no
problems
& even turned off the email scanning to see if that was causing
anything.- Hide quoted text -

- Show quoted text -
Click to expand...

Another interesting item, I can set up the same account, same
settings, etc, using Outlook Express & it works fine.
I'm thinking remove & reinstall Outlook?
 
M

Mikey

Not really, sorry. Obviously, during that run there was nothing to
upload/send, but the download/receive portion of the session looks a
bit like it was transferring some data. Maybe a complete log from the
start of a sync to the end of that sync will reveal some hints.


That's certainly a red flag, especially the fact that you had email
scanning enabled.- Hide quoted text -

- Show quoted text -
Click to expand...

It has been that way for at least a year.
 
C

Char Jackson

It has been that way for at least a year.
Click to expand...

Noted. Still a giant red flag, though, and something I would change
ASAP. There's no need to scan email, especially by the much maligned
Norton.
 
M

Mikey

Noted. Still a giant red flag, though, and something I would change
ASAP. There's no need to scan email, especially by the much maligned
Norton.
Click to expand...

Feel any better about MS Security Essentials?
 
C

Char Jackson

Feel any better about MS Security Essentials?
Click to expand...

Yes, I do, but still not for scanning email.

If it's opinions you want, there's usually no shortage of them around
here. maybe others will chime in. :)
 
M

Mikey

Yes, I do, but still not for scanning email.

If it's opinions you want, there's usually no shortage of them around
here. maybe others will chime in. :)- Hide quoted text -

- Show quoted text -
Click to expand...

SON OF A FUCKING BITCH!!!!
Removed norton, removed & reinstalled office, ran winsockfix, just to
make sure something wasn't jacked up with TCP setting & I am right
back to where I started -

Task 'inbound.att.net - Receiving' reported error (0x800CCC0F) : 'The
connection to the server was interrupted. If this problem continues,
contact your server administrator or Internet service provider (ISP).'

FUUUUUUUUUUUUUCK!!!!!
 
C

Char Jackson

Removed norton, removed & reinstalled office, ran winsockfix, just to
make sure something wasn't jacked up with TCP setting & I am right
back to where I started -
Click to expand...

Did you try deleting the profile, like we talked about? Did
reinstalling Outlook essentially create a new profile, or did it use
the corrupt remnants of what you had before?
Task 'inbound.att.net - Receiving' reported error (0x800CCC0F) : 'The
connection to the server was interrupted. If this problem continues,
contact your server administrator or Internet service provider (ISP).'
Click to expand...

This Microsoft article has some things you could try, including
starting Outlook in safe mode and creating a new profile. AFAIK, both
haven't been tried yet.

Error messages when you send and receive in Outlook and Outlook
Express
<http://support.microsoft.com/kb/813514>
 
M

Mikey

Did you try deleting the profile, like we talked about? Did
reinstalling Outlook essentially create a new profile, or did it use
the corrupt remnants of what you had before?


This Microsoft article has some things you could try, including
starting Outlook in safe mode and creating a new profile. AFAIK, both
haven't been tried yet.

Error messages when you send and receive in Outlook and Outlook
Express
<http://support.microsoft.com/kb/813514>
Click to expand...

Yes, I've tried safe mode & have created a new profile, both before &
after reinstalling outlook.
I had hoped reinstalling would have worked & then used old pst file as
an archive, or move anything I might need to new pst.
Posted this over in Technet & the only reply I got was to make sure
Outlook is patched & up to date - why didn't he/she just ask me first
if the green power light was on?
 
C

Char Jackson

Yes, I've tried safe mode & have created a new profile, both before &
after reinstalling outlook.
I had hoped reinstalling would have worked & then used old pst file as
an archive, or move anything I might need to new pst.
Posted this over in Technet & the only reply I got was to make sure
Outlook is patched & up to date - why didn't he/she just ask me first
if the green power light was on?
Click to expand...

Did you *actually* use the old pst file, or did you only plan to copy
some items out of it at a later time?
 
M

Mikey

Did you *actually* use the old pst file, or did you only plan to copy
some items out of it at a later time?- Hide quoted text -

- Show quoted text -
Click to expand...

started with a new one & planned to pick what I needed from old one.
BTW, AT&T's paid tech support isn't worth a shit.
Waited an hour & a half with one guy, who passed me on to a 'higher
level' of tech support - after a half hour wait.
It didn't appear that he was doing much until he asked if I was still
with him, 3 hours later. then he just disconnected.
No see ya, **** you or anything!
 
C

Char Jackson

started with a new one & planned to pick what I needed from old one.
Click to expand...

I guess I would go back to the error log and compare a successful sync
(on the same server but a different mail account or on a different
server) with an unsuccessful sync to see what's different. You showed
us a piece of the log before, not enough to see anything that jumped
out. If your copy of Outlook works with other servers, it might help
narrow things down. You may have tried some of this already. Good luck
with it.
 

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