Outlook wont open, process running

[Nick Cunio]

I have a similar problem to one posted 22/7/08 solved by Alias but mine
still happens.
MS Outlook continues running as a process when terminated as shown by Task
Manager; it disappears from the Applications tab but remains under the
Processes tab.
If Outlook is reloaded, two copies appear under Processes (albeit the second
with only small memory usage) but nothing under Applications.

If the two copies are killed (End Process in Task Manager) and Outlook is
then reloaded again, I'm informed that Outlook failed to load properly and
do I want it loading in Safe Mode now. Outlook loads successfully in either
mode, but still leaves a copy of itself behind under Processes when
terminated.

This is all running under Windows XP Pro SP2 and Office SP3. I have norton
360 but this problem didn't happen just after this.
Have moved the pst file to other computers and exported it but doesn't
occurr there so appears related to Office 2003 on this computer. Similar non
terminating occurrs with winword that has multiple cppies running as
precesses but function is not affected.
Did what was suggested and removed Addins from
"Tools/Options/Other/Advanced Options/Com Add-ins or Service
Options?" (including "Itunes Helper") no help. Rebooted twice.
When I reboot or terminate the extra outlook processes outlook opens. If I
try to open outlook a third time without doing above it fails and anothing
process starts.
Don't use the animated helper? Do not have Junk Mail and Deleted Items empty
automatically.
Do have autobackup but present for 12 months no issue.
Please help re something else causing non closure.
? remove ittunes ?
Nick

 

[Alias]

? remove ittunes ?
Nick

I would. What do you need Itunes for in Outlook?

Alias

 

[Nick Cunio]

I would. What do you need Itunes for in Outlook?

Alias

 

[Nick Cunio]

I removed from outlook but no help.
I could uninstall but I think it may be more than itunes.

Having looked at other programs I find that winword, excel, MYOB all have
multiple processes (adding one each time you open them but never
deleting/closing.
Other programs do close and remove from process.
Processes active svchost.exe about 10 copies (some local, some system some
network)
Have tried to disable norton but no change to CPU activity which seems
excessive with no programs eccept task maager working

Any thoughts

Nick

 

[Diane Poremsky {MVP}]

I don't know what you've tried so far and what has and hasn't worked....

I would start with Detect and Repair (office diagnostics in Office 2007)
Are there any applications that access outlook data? PDAs are most common,
but other programs may access the data, including vista's sidebar gadgets.
360 could very well be the problem - especially if installed any updates
recently. Always disable email scanning - its not necessary.


--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[Anthony knights]

--
Tony Knights

I don't know what you've tried so far and what has and hasn't worked....

I would start with Detect and Repair (office diagnostics in Office 2007)
Are there any applications that access outlook data? PDAs are most common,
but other programs may access the data, including vista's sidebar gadgets.
360 could very well be the problem - especially if installed any updates
recently. Always disable email scanning - its not necessary.


--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I removed from outlook but no help.
I could uninstall but I think it may be more than itunes.

Having looked at other programs I find that winword, excel, MYOB all have
multiple processes (adding one each time you open them but never
deleting/closing.
Other programs do close and remove from process.
Processes active svchost.exe about 10 copies (some local, some system
some network)
Have tried to disable norton but no change to CPU activity which seems
excessive with no programs eccept task maager working

Any thoughts

Nick

 

[Anthony knights]

I have a problem with Outlook 2003. It opens quite well when I first boot up,
but the fails either from the shortcut on the toolbar or directly through
programs. I have done a diagnostic repair as you have suggested and disabled
email sanning in 360 and it still occurs. Any suggestions.
--
Tony Knights

I don't know what you've tried so far and what has and hasn't worked....

I would start with Detect and Repair (office diagnostics in Office 2007)
Are there any applications that access outlook data? PDAs are most common,
but other programs may access the data, including vista's sidebar gadgets.
360 could very well be the problem - especially if installed any updates
recently. Always disable email scanning - its not necessary.


--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I removed from outlook but no help.
I could uninstall but I think it may be more than itunes.

Having looked at other programs I find that winword, excel, MYOB all have
multiple processes (adding one each time you open them but never
deleting/closing.
Other programs do close and remove from process.
Processes active svchost.exe about 10 copies (some local, some system
some network)
Have tried to disable norton but no change to CPU activity which seems
excessive with no programs eccept task maager working

Any thoughts

Nick

 

[Brian Tillman [MVP - Outlook]]

I have a problem with Outlook 2003. It opens quite well when I first boot
up,
but the fails either from the shortcut on the toolbar or directly through
programs.

Fails in what manner? If you receive any error messages, what is the exact
text? Is anything written to the Event log?

 

[Anthony knights]

No mesage is received. The cusor appears that it is reacting and then nothing
occurs. After this happend the only way I can open Outlook is to reboot.
Other Office components appear to be not affected.

 

[Diane Poremsky [MVP]]

Have you looked at the shortcut and verified it's a valid shortcut? Is
outlook open or closed when you try to open it from other programs (using
the File, Send to menu?). If outlook is closed, look in Tasks manager to
verify it is closed.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[Anthony knights]

On looking at the events log I see two different evnts. The first is LoadPerf
and relates to an MOF file which could not be loaded, while the second is a
Userenv event which suggests that another service is running as a user
account and that Windows could not unload the user's profile.

Could this be in any way related to Norton 360?

 

[Anthony knights]

Dear Diane,
Taks manager indicates that it is closed and the shortcut appears to be
valid, afterall it works as soon as I restart the computer.
--
Tony Knights

Have you looked at the shortcut and verified it's a valid shortcut? Is
outlook open or closed when you try to open it from other programs (using
the File, Send to menu?). If outlook is closed, look in Tasks manager to
verify it is closed.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

No mesage is received. The cusor appears that it is reacting and then
nothing
occurs. After this happend the only way I can open Outlook is to reboot.
Other Office components appear to be not affected.

 

[Diane Poremsky [MVP]]

Are you scanning inbound and/or outbound email with 360? If so, absolutely,
it could be a problem.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[Brian Tillman [MVP - Outlook]]

No mesage is received. The cusor appears that it is reacting and then
nothing
occurs. After this happend the only way I can open Outlook is to reboot.
Other Office components appear to be not affected.

Sounds like you have some add-in that keeps Outlook open even when you
believe it's closed. Use Task Manager's Processes tab to see if
"OUTLOOK.EXE" is still a running process after you've closed it. Then see
if the applications listed here are in use:
http://www.slipstick.com/problems/close.asp . This isn't an exhaustive list
and troubleshooting techniques on that page can help you isolate the cause.

 

[Anthony knights]

I've never aloowed scanning of outbound email and I have now disabled inbound
on Norton 360. It has not changes anything. I have clicked on properties of
the shortcut on the toolbar and then find target. It takes me to Office 11
where all other MSOffice files are located. Outlook will not start from any
of these locations, but others (Word, PowerPoint and Excel) do.

At this stage the only way to guarantee that Outlook will operate all day is
to leave it open and minimised, otherwise I have to restart the computer.

Why would Norton 360 be a problem?

Tony
--
Tony Knights

Are you scanning inbound and/or outbound email with 360? If so, absolutely,
it could be a problem.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

On looking at the events log I see two different evnts. The first is
LoadPerf
and relates to an MOF file which could not be loaded, while the second is
a
Userenv event which suggests that another service is running as a user
account and that Windows could not unload the user's profile.

Could this be in any way related to Norton 360?

 

[Diane Poremsky [MVP]]

At this stage the only way to guarantee that Outlook will operate all day

is
to leave it open and minimised, otherwise I have to restart the computer.

clues don't get any bigger that this one. It's a sure sign outlook is not
exiting properly. you need to figure out why.
http://www.slipstick.com/problems/close.asp will help point you in the right
direction.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I've never aloowed scanning of outbound email and I have now disabled
inbound
on Norton 360. It has not changes anything. I have clicked on properties
of
the shortcut on the toolbar and then find target. It takes me to Office 11
where all other MSOffice files are located. Outlook will not start from
any
of these locations, but others (Word, PowerPoint and Excel) do.

At this stage the only way to guarantee that Outlook will operate all day
is
to leave it open and minimised, otherwise I have to restart the computer.

Why would Norton 360 be a problem?

Tony
--
Tony Knights

Are you scanning inbound and/or outbound email with 360? If so,
absolutely,
it could be a problem.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

On looking at the events log I see two different evnts. The first is
LoadPerf
and relates to an MOF file which could not be loaded, while the second
is
a
Userenv event which suggests that another service is running as a user
account and that Windows could not unload the user's profile.

Could this be in any way related to Norton 360?

--
Tony Knights


:

message
I have a problem with Outlook 2003. It opens quite well when I first
boot
up,
but the fails either from the shortcut on the toolbar or directly
through
programs.

Fails in what manner? If you receive any error messages, what is the
exact
text? Is anything written to the Event log?

 

[Brian Tillman [MVP - Outlook]]

Why would Norton 360 be a problem?

Any number of reasons, but primarily because it wedges itself in between
Outlook and the server and doesn't do it quite correctly. In fgact, it is
usually necessary to uninstall it completely and then reinstall it without
the mail integration in order to truly disable it.

 

[Anthony knights]

I'll try this and let you know.
Thanks

 

[Jameson]

Alright, I've gone through so many of these posts online, I'm at a standstill.

I've disabled all of the add-ins, even uninstalled the virus scanner,
stopped all RSS feeds, stopped auto-deleting, AND scanned every PST file that
Outlook is using.

I'm running 2 profiles - one downloads via POP3, the other downloads an IMAP
store. It happens every time with the POP3 profile, and only very rarely with
the IMAP profile.

Is there something that I'm missing here? Is this just another example of a
really screwed up piece of software that there is no real fix from MS quite
yet?

Outlook 2007 w/ contact mgr, Vista home prem

 

[Diane Poremsky [MVP]]

What isn't it doing? Are you getting any error messages? Is BCM configured
with both accounts?

Note that this is a newsgroup with a web access 'frontend' and unless you
quote the previous comments, many of us don't know what previous messages
you are referring to.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.