Outlook wont open, process running

[Jameson]

Good to know. I'm using the web access, so I see all the posts at once.

Typical symptoms include: not opening when clicked, because the process is
already running. Continue to receive email messages, the new mail icon shows
up in the task bar. When the program is exited, it doesn't actually exit -
the process OUTLOOK.exe still runs in the background. I can manually exit
Outlook through the task manager, and then start it with no problem. If there
are more than one instance of the Outlook process, and I close them both, the
next time I start it I will receive a message that says that it did not close
properly, send info to MS, etc.

I've searched a number of online sites, etc. and these are the solutions
that I have found and tried:

1) Other programs accessing Outlook - disable all add ins. I'm also running
AVg antivirus, so I completely uninstalled that, still had the problem.
2) Automatically deleting Junk and Deleted items - stopped that.
3) Corrupt .PST file - scanned using MS's SCANPST.exe in the Office12
folder, ran as administrator just to be sure.
4) Automatic syncing of RSS feeds - there was a post that described how RSS
feeds synced with IE caused some problems - made sure that they weren't being
synced.

As far as I can tell, Outlook is running all by itself, and still not
shutting down properly. I know that there are utilities and add ins out there
to kill the process as you shut it down, but it shouldn't be necessary to
install a third-party utility just to get a program to close. I'd rather not
add "just one more thing" as a workaround - there are enough of those for MS
- I'd rather find out what the problem is and actually solve it.


Thanks,
Jameson

What isn't it doing? Are you getting any error messages? Is BCM configured
with both accounts?

Note that this is a newsgroup with a web access 'frontend' and unless you
quote the previous comments, many of us don't know what previous messages
you are referring to.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Alright, I've gone through so many of these posts online, I'm at a
standstill.

I've disabled all of the add-ins, even uninstalled the virus scanner,
stopped all RSS feeds, stopped auto-deleting, AND scanned every PST file
that
Outlook is using.

I'm running 2 profiles - one downloads via POP3, the other downloads an
IMAP
store. It happens every time with the POP3 profile, and only very rarely
with
the IMAP profile.

Is there something that I'm missing here? Is this just another example of
a
really screwed up piece of software that there is no real fix from MS
quite
yet?

Outlook 2007 w/ contact mgr, Vista home prem

 

[Diane Poremsky [MVP]]

It's better to figure out why its not closing, instead of crashing it to
make it close. Does it close properly if you start outlook in /safe mode?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Good to know. I'm using the web access, so I see all the posts at once.

Typical symptoms include: not opening when clicked, because the process is
already running. Continue to receive email messages, the new mail icon
shows
up in the task bar. When the program is exited, it doesn't actually exit -
the process OUTLOOK.exe still runs in the background. I can manually exit
Outlook through the task manager, and then start it with no problem. If
there
are more than one instance of the Outlook process, and I close them both,
the
next time I start it I will receive a message that says that it did not
close
properly, send info to MS, etc.

I've searched a number of online sites, etc. and these are the solutions
that I have found and tried:

1) Other programs accessing Outlook - disable all add ins. I'm also
running
AVg antivirus, so I completely uninstalled that, still had the problem.
2) Automatically deleting Junk and Deleted items - stopped that.
3) Corrupt .PST file - scanned using MS's SCANPST.exe in the Office12
folder, ran as administrator just to be sure.
4) Automatic syncing of RSS feeds - there was a post that described how
RSS
feeds synced with IE caused some problems - made sure that they weren't
being
synced.

As far as I can tell, Outlook is running all by itself, and still not
shutting down properly. I know that there are utilities and add ins out
there
to kill the process as you shut it down, but it shouldn't be necessary to
install a third-party utility just to get a program to close. I'd rather
not
add "just one more thing" as a workaround - there are enough of those for
MS
- I'd rather find out what the problem is and actually solve it.


Thanks,
Jameson

What isn't it doing? Are you getting any error messages? Is BCM
configured
with both accounts?

Note that this is a newsgroup with a web access 'frontend' and unless you
quote the previous comments, many of us don't know what previous messages
you are referring to.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

Alright, I've gone through so many of these posts online, I'm at a
standstill.

I've disabled all of the add-ins, even uninstalled the virus scanner,
stopped all RSS feeds, stopped auto-deleting, AND scanned every PST
file
that
Outlook is using.

I'm running 2 profiles - one downloads via POP3, the other downloads an
IMAP
store. It happens every time with the POP3 profile, and only very
rarely
with
the IMAP profile.

Is there something that I'm missing here? Is this just another example
of
a
really screwed up piece of software that there is no real fix from MS
quite
yet?

Outlook 2007 w/ contact mgr, Vista home prem

 

[Jameson]

It appears to. At least the three times that I tried it it did. It's also not
showing the preview pane when I open it in Safe mode, maybe that has
something to do with it, although I can't see how.

Interestingly enough, it does pop up with a message in the notification area
of the taskbar, saying that "a data file did not close properly last time
outlook was used and is being checked for consistency" every time I open it
in safe mode. Doesn't do this for opening it regularly.

It's better to figure out why its not closing, instead of crashing it to
make it close. Does it close properly if you start outlook in /safe mode?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Good to know. I'm using the web access, so I see all the posts at once.

Typical symptoms include: not opening when clicked, because the process is
already running. Continue to receive email messages, the new mail icon
shows
up in the task bar. When the program is exited, it doesn't actually exit -
the process OUTLOOK.exe still runs in the background. I can manually exit
Outlook through the task manager, and then start it with no problem. If
there
are more than one instance of the Outlook process, and I close them both,
the
next time I start it I will receive a message that says that it did not
close
properly, send info to MS, etc.

I've searched a number of online sites, etc. and these are the solutions
that I have found and tried:

1) Other programs accessing Outlook - disable all add ins. I'm also
running
AVg antivirus, so I completely uninstalled that, still had the problem.
2) Automatically deleting Junk and Deleted items - stopped that.
3) Corrupt .PST file - scanned using MS's SCANPST.exe in the Office12
folder, ran as administrator just to be sure.
4) Automatic syncing of RSS feeds - there was a post that described how
RSS
feeds synced with IE caused some problems - made sure that they weren't
being
synced.

As far as I can tell, Outlook is running all by itself, and still not
shutting down properly. I know that there are utilities and add ins out
there
to kill the process as you shut it down, but it shouldn't be necessary to
install a third-party utility just to get a program to close. I'd rather
not
add "just one more thing" as a workaround - there are enough of those for
MS
- I'd rather find out what the problem is and actually solve it.


Thanks,
Jameson

What isn't it doing? Are you getting any error messages? Is BCM
configured
with both accounts?

Note that this is a newsgroup with a web access 'frontend' and unless you
quote the previous comments, many of us don't know what previous messages
you are referring to.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


Alright, I've gone through so many of these posts online, I'm at a
standstill.

I've disabled all of the add-ins, even uninstalled the virus scanner,
stopped all RSS feeds, stopped auto-deleting, AND scanned every PST
file
that
Outlook is using.

I'm running 2 profiles - one downloads via POP3, the other downloads an
IMAP
store. It happens every time with the POP3 profile, and only very
rarely
with
the IMAP profile.

Is there something that I'm missing here? Is this just another example
of
a
really screwed up piece of software that there is no real fix from MS
quite
yet?

Outlook 2007 w/ contact mgr, Vista home prem

 

[Diane Poremsky [MVP]]

The preview pane is disabled in safe mode. It should show the 'checking
pst' message every time it doesn't close properly, so you should see it most
of the time.

Go to Tools, Trust Center, Addins - what addins are listed? Try disabling
all and see if it works as expected. Re-enable 1 at a time, each time you
restart and see if it works. The Microsoft addins may not be necessary
unless you use exchange or vba and a few people report disabling them help,
so you could try disabling them first.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

It appears to. At least the three times that I tried it it did. It's also
not
showing the preview pane when I open it in Safe mode, maybe that has
something to do with it, although I can't see how.

Interestingly enough, it does pop up with a message in the notification
area
of the taskbar, saying that "a data file did not close properly last time
outlook was used and is being checked for consistency" every time I open
it
in safe mode. Doesn't do this for opening it regularly.

It's better to figure out why its not closing, instead of crashing it to
make it close. Does it close properly if you start outlook in /safe
mode?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

Good to know. I'm using the web access, so I see all the posts at once.

Typical symptoms include: not opening when clicked, because the process
is
already running. Continue to receive email messages, the new mail icon
shows
up in the task bar. When the program is exited, it doesn't actually
exit -
the process OUTLOOK.exe still runs in the background. I can manually
exit
Outlook through the task manager, and then start it with no problem. If
there
are more than one instance of the Outlook process, and I close them
both,
the
next time I start it I will receive a message that says that it did not
close
properly, send info to MS, etc.

I've searched a number of online sites, etc. and these are the
solutions
that I have found and tried:

1) Other programs accessing Outlook - disable all add ins. I'm also
running
AVg antivirus, so I completely uninstalled that, still had the problem.
2) Automatically deleting Junk and Deleted items - stopped that.
3) Corrupt .PST file - scanned using MS's SCANPST.exe in the Office12
folder, ran as administrator just to be sure.
4) Automatic syncing of RSS feeds - there was a post that described how
RSS
feeds synced with IE caused some problems - made sure that they weren't
being
synced.

As far as I can tell, Outlook is running all by itself, and still not
shutting down properly. I know that there are utilities and add ins out
there
to kill the process as you shut it down, but it shouldn't be necessary
to
install a third-party utility just to get a program to close. I'd
rather
not
add "just one more thing" as a workaround - there are enough of those
for
MS
- I'd rather find out what the problem is and actually solve it.


Thanks,
Jameson
:

What isn't it doing? Are you getting any error messages? Is BCM
configured
with both accounts?

Note that this is a newsgroup with a web access 'frontend' and unless
you
quote the previous comments, many of us don't know what previous
messages
you are referring to.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


Alright, I've gone through so many of these posts online, I'm at a
standstill.

I've disabled all of the add-ins, even uninstalled the virus
scanner,
stopped all RSS feeds, stopped auto-deleting, AND scanned every PST
file
that
Outlook is using.

I'm running 2 profiles - one downloads via POP3, the other downloads
an
IMAP
store. It happens every time with the POP3 profile, and only very
rarely
with
the IMAP profile.

Is there something that I'm missing here? Is this just another
example
of
a
really screwed up piece of software that there is no real fix from
MS
quite
yet?

Outlook 2007 w/ contact mgr, Vista home prem

 

[Brian Tillman [MVP - Outlook]]

I'm running 2 profiles - one downloads via POP3, the other downloads an
IMAP
store. It happens every time with the POP3 profile, and only very rarely
with
the IMAP profile.

Don't confuse accounts with profiles. Do you have a single profile
containing both a POP and an IMAP account (i.e., you can see both the
default and the IMAP folders when Outlook runs) or do you have two profiles
(defined in Control Panel>Mail>Show Profiles) with one containing a POP
account and one containing an IMAP account. You'd need to stop and restart
Outlook in order to switch between the profiles.

 

[Jameson]

Nope, I'm fairly computer savvy - I do in fact mean two profiles. Each
profiles is running a separate account, one POP and one IMAP. I check the
IMAP account on both my business desktop and my personal laptop. The problem
is only on the laptop, 99% of the time with the POP3 account, and never on
the desktop. Both are running Outlook2007.

 

[Jameson]

No active addins are listed. They are all in the "inactive" area. No addins
are listed in the "disabled" section. They were already like this, so I
didn't have to disable anything.
Out of curiosity, these are the ones that are listed:
Bus. Contact mgr
Calendar gadget / sideshow
eDataSecurity Outlook (an Acer thing which I have never used)
MS Access Outlook addin
MS Exchange unified msging
MS Office Sharepoint Server colleague import addin
MS Outlook mobile service
MS VBA for Outlook
Windows Search email indexer

Something else I should be looking for?

The preview pane is disabled in safe mode. It should show the 'checking
pst' message every time it doesn't close properly, so you should see it most
of the time.

Go to Tools, Trust Center, Addins - what addins are listed? Try disabling
all and see if it works as expected. Re-enable 1 at a time, each time you
restart and see if it works. The Microsoft addins may not be necessary
unless you use exchange or vba and a few people report disabling them help,
so you could try disabling them first.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

It appears to. At least the three times that I tried it it did. It's also
not
showing the preview pane when I open it in Safe mode, maybe that has
something to do with it, although I can't see how.

Interestingly enough, it does pop up with a message in the notification
area
of the taskbar, saying that "a data file did not close properly last time
outlook was used and is being checked for consistency" every time I open
it
in safe mode. Doesn't do this for opening it regularly.

It's better to figure out why its not closing, instead of crashing it to
make it close. Does it close properly if you start outlook in /safe
mode?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


Good to know. I'm using the web access, so I see all the posts at once.

Typical symptoms include: not opening when clicked, because the process
is
already running. Continue to receive email messages, the new mail icon
shows
up in the task bar. When the program is exited, it doesn't actually
exit -
the process OUTLOOK.exe still runs in the background. I can manually
exit
Outlook through the task manager, and then start it with no problem. If
there
are more than one instance of the Outlook process, and I close them
both,
the
next time I start it I will receive a message that says that it did not
close
properly, send info to MS, etc.

I've searched a number of online sites, etc. and these are the
solutions
that I have found and tried:

1) Other programs accessing Outlook - disable all add ins. I'm also
running
AVg antivirus, so I completely uninstalled that, still had the problem.
2) Automatically deleting Junk and Deleted items - stopped that.
3) Corrupt .PST file - scanned using MS's SCANPST.exe in the Office12
folder, ran as administrator just to be sure.
4) Automatic syncing of RSS feeds - there was a post that described how
RSS
feeds synced with IE caused some problems - made sure that they weren't
being
synced.

As far as I can tell, Outlook is running all by itself, and still not
shutting down properly. I know that there are utilities and add ins out
there
to kill the process as you shut it down, but it shouldn't be necessary
to
install a third-party utility just to get a program to close. I'd
rather
not
add "just one more thing" as a workaround - there are enough of those
for
MS
- I'd rather find out what the problem is and actually solve it.


Thanks,
Jameson
:

What isn't it doing? Are you getting any error messages? Is BCM
configured
with both accounts?

Note that this is a newsgroup with a web access 'frontend' and unless
you
quote the previous comments, many of us don't know what previous
messages
you are referring to.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


Alright, I've gone through so many of these posts online, I'm at a
standstill.

I've disabled all of the add-ins, even uninstalled the virus
scanner,
stopped all RSS feeds, stopped auto-deleting, AND scanned every PST
file
that
Outlook is using.

I'm running 2 profiles - one downloads via POP3, the other downloads
an
IMAP
store. It happens every time with the POP3 profile, and only very
rarely
with
the IMAP profile.

Is there something that I'm missing here? Is this just another
example
of
a
really screwed up piece of software that there is no real fix from
MS
quite
yet?

Outlook 2007 w/ contact mgr, Vista home prem