picture manager activation

[jhunts5]

When trying to edit a picture in Picture Manager, I am suddenly prompted with
a MS Office Activation wizard which says my current "trial copy" of Office is
expired (I didn't have a trial copy) and that I would have to purchase office
pro 2007 to continue... I have tried to uninstall, reinstall, etc. all to no
avail. My Office program came with my Lenovo laptop purchase so I don't have
a disc somewhere.

HELP! I'd really like to use this program for small & quick editing
purposes. I don't have a 25 character code that satisfies the activation
wizard.

 

[JoAnn Paules]

Picture Manager is part of Office. When Office's trial expired, it covers
all of Office. You will need another program to edit graphics if you aren't
going to purchase Office.

--
JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375

 

[Bob I]

Typically any OEM installation that doesn't work properly will need to
be resolved by the computer vendor tech support. Contact them for
resolution of your Office installation.

 

[jhunts5]

I DID purchase Office when I purchased the new computer. I am not the only
person to run into this problem with picture manager. My version of office is
NOT a trial copy even though the message acts like it is. I paid big money to
have Office included with my computer. I am able to use ALL the other office
applications with NO problem, so your answer is not helpful at all.

Picture Manager is part of Office. When Office's trial expired, it covers
all of Office. You will need another program to edit graphics if you aren't
going to purchase Office.

--
JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375

When trying to edit a picture in Picture Manager, I am suddenly prompted
with
a MS Office Activation wizard which says my current "trial copy" of Office
is
expired (I didn't have a trial copy) and that I would have to purchase
office
pro 2007 to continue... I have tried to uninstall, reinstall, etc. all to
no
avail. My Office program came with my Lenovo laptop purchase so I don't
have
a disc somewhere.

HELP! I'd really like to use this program for small & quick editing
purposes. I don't have a 25 character code that satisfies the activation
wizard.

 

[XS11E]

I DID purchase Office when I purchased the new computer.

I am able to use ALL the other office applications with NO
problem, so your answer is not helpful at all.

Helpful would have been to say you purchased Office separately when
you purchased your computer. You can't get helpful answers if you
don't give helpful facts.

Copying from JoAnn's post:

How to ask a question http://support.microsoft.com/KB/555375

Please follow the link and read the information, it will help you
next time.

 

[Steve]

Hooray !!! Microsoft has finally fixed this problem.

They have created a workaround which requires you to overwrite two of the
Office 2007 files with a new file.

You can get the new file and instructions via email from:

(e-mail address removed)

Please put in Subject: Re: Workaround for PictureManager 2007 Issue

 

[Steve]

***UPDATE***

Please do not send an email to the technician listed in my previous
email...he is being deluged with requests and MS is missing the vital step of
collecting some basic data from you.

Please call 800-936-5700 and ask for the PowerPoint Support Team after your
case has been created.

Thanks.

 

[david.menon]

Finally Microsoft R&D team is able to figure out a work around for
Picture Manager issue.

We will appreciate if customers call up Microsoft Customer Central to
help them to create a new case for you as by creating a new case, we
will not miss the vital data in order to maintain our database of
customers using Picture Manager and facing the issue.

The given below link will help you to explore the support options
including contact numbers.

http://support.microsoft.com/common/international.aspx


Regards,
Manoj Menon
Tech Lead - MICROSOFT BGP WORKS -
North America and Canada Support Team

 

[v-9mamen]

Hi ,

If you are located in US call up MS customer Central @ 800-936-5700 to
help them to create a new case and request for the next available spport
engineer for PowerPoint Support Team.

Or if you are located in another country, see the link 'Select your
region' (http://support.microsoft.com/common/international.aspx)
to explore the support option, support number for MS support.

Manoj Menon
Tech Lead - Business Graphics Products
United States & Canada Support

 

[Kelvin]

Hi,

We have a number of clients with this issue now. As suggesting in your post,
we tried to ring Microsoft Support for our Region (Australia). However, they
insist they cannot help us unless there is a specific KB or hotfix number to
refer to.

Can anyone please post the required details to enable us to get support from
MS for this ?

Thanks.

Kelvin

 

[Harold]

Interesting - I have the same problem in the UK.

This whole situation seems to be to be unacceptable - here we have a fault
which appears to be 'know' by microsoft. There is no entry for it in the KB -
the update is not supplied by the update procedure. You can't raise a call if
you have an OEM version - your OEM supplier has never heard of the problem.
The website suggest you use the office discussion group - it is here we find
it is a known problem. We post messages asking how we get the workaround
assuming that someone from microsoft reads the posts here. Nothing happens.

What do we do next?

Harold

 

[duncan]

same problem in holland

Interesting - I have the same problem in the UK.

This whole situation seems to be to be unacceptable - here we have a fault
which appears to be 'know' by microsoft. There is no entry for it in the KB -
the update is not supplied by the update procedure. You can't raise a call if
you have an OEM version - your OEM supplier has never heard of the problem.
The website suggest you use the office discussion group - it is here we find
it is a known problem. We post messages asking how we get the workaround
assuming that someone from microsoft reads the posts here. Nothing happens.

What do we do next?

Harold

 

[steve_purplec]

After my third attempt at getting help I managed to get an MS tech who
was helpful and had a clue !!

If OS is Win XP
C:\Program Files\Microsoft Office\Office12
C:\Program Files\Common Files\Microsoft Shared\OFFICE12\Office Setup
Controller

If OS is Vista
C:\Program Files\Microsoft Office\Office12
C:\Program Files\Common Files\Microsoft Shared\OFFICE12\Office Setup
Controller\Prohybridr

unzip the attachedl password=password and copy as per the above
Apparently the official hotfix is coming... so is a stable version of
Vista


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[duncan]

finally working, thanks!
duncan

 

[duncan]

Finally running, thanks!

duncan

 

[Bob O]

Steve,
Thank you. I have posted and seen this issue posted on numerous forums
as desperate Microsoft "Customers" scrambled to get this figured out. Many
trying for MONTHS. The fix worked like a charm for me as well. I'm gooing
to post this to some of the other threads where this problem has been raised,
hopefully everyone eventually gets this info.

 

[Frustrated-1]

When I click on the link, I get to the Techarena Community, and it asks for a
User Name and Password.

I understand from your solution that the password is PASSWORD, but what is
the user name to use?

Thanks,

 

[Frustrated-1]

I had not completed the registration on the Techarena website. Once I did it
- I was able to complete the fix as per your instructions. It worked. Thank
you so much.

PS: To the MS tech who said only a few people have complained - that may be
true given the number of people using Office - but is not an excuse for MS to
not post a proper documentated solution in the Knowledge Base. I purchased
MS Office 2007 from Lenovo with my Laptop - in five months they were never
able to provide a solution.

 

[mrgeeunit]

omg soo awesome. i was dying without all the picture manager functions.
thanks. microsoft support was being a real pain. and i didnt want to
spend hours on the phone with them

 

[Phil]

Thank you for the Fix. I will spread it around a little as well.
Pretty shameful behaviour for MotherShip...