PowerPoint Crashes On Exit

[Jesper]

PowerPoint 2007 crashes every time I exit it if I have a saved presentation
open at the time. Does anyone know if this is know and getting fixed? Here
are the details:

All my presentations are stored on a network share in a redirected documents
folder
I'm running PowerPoint 2007 on Vista Enterprise, and Windows XP. The same
problem occurs on both.

Steps:
1. Open PowerPoint
2. Hit CTRL+S and save the presentation on a network share. You don't need
to put anything into the presentation
3. Hit ALT+F4 and exit PowerPoint. It will now crash

This happens 100% of the time. If you change step 2 to save locally instead
it does not happen. However, if the share you are saving to is offline it
still happens.

Could it possibly be that Microsoft missed this in the testing process for
Office 2007?

 

[Jesper]

Strange. It repros very consistently for me, on two completely separate
systems that have nothing in common other than me and the fact that they are
both Dells. Both the file servers are Windows Server 2003, but I don't know
why that would make a difference.

You did save the presentation before you exited, right? What format did you
save in? I have seen it both with ppt and pptx format, but maybe there is
some difference?

One thing that may make a difference is the state of the share you are
saving on. I do not have the XP system with me at the moment, but I wonder if
this happens only if the share is offline. Would you be able to try making
the share available offline, and then disconnecting the computer from the
network and try it again, saving onto an offline share? Vista changes how
offline files are handled and I wonder if it somehow happens when you are
saving to a share, but the file actually gets cached locally first.

 

[Jesper]

Yep. Happens on or off line. On two systems. Joined to two separate domains.
With two different installations of PPT. From two different sets of media.
With two different operating systems. On one machine I am an admin. On the
other I am a standard user.On the XP machine I have a roaming profile, on
Vista a local one. The only common factors are that I am using PPT 2007 and
that in both cases I have my home folder redirected to a network share.

I don't get this. Why is it always me? Is there an if(currentUser==jesper)
crash(); in there or something?

Taking a procmon trace I find 350 error conditions logged while closing the
app, but they are mostly name not found and the like. There are two name
collisions calling CreateFile on C:\Documents and Settings\<username>\Local
Settings\Application Data\Microsoft\Office\12.0 but that's about as
interesting as it gets.

Here's the error message from the event log:
Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 1000
Date: 2/14/2007
Time: 19:31:31
User: N/A
Computer: FOO
Description:
Faulting application powerpnt.exe, version 12.0.4518.1014, stamp 45428035,
faulting module ppcore.dll, version 12.0.4518.1014, stamp 454281a3, debug? 0,
fault address 0x001af7b0.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 70 00 6f 00 77 00 .p.o.w.
0030: 65 00 72 00 70 00 6e 00 e.r.p.n.
0038: 74 00 2e 00 65 00 78 00 t...e.x.
0040: 65 00 20 00 31 00 32 00 e. .1.2.
0048: 2e 00 30 00 2e 00 34 00 ..0...4.
0050: 35 00 31 00 38 00 2e 00 5.1.8...
0058: 31 00 30 00 31 00 34 00 1.0.1.4.
0060: 20 00 34 00 35 00 34 00 .4.5.4.
0068: 32 00 38 00 30 00 33 00 2.8.0.3.
0070: 35 00 20 00 69 00 6e 00 5. .i.n.
0078: 20 00 70 00 70 00 63 00 .p.p.c.
0080: 6f 00 72 00 65 00 2e 00 o.r.e...
0088: 64 00 6c 00 6c 00 20 00 d.l.l. .
0090: 31 00 32 00 2e 00 30 00 1.2...0.
0098: 2e 00 34 00 35 00 31 00 ..4.5.1.
00a0: 38 00 2e 00 31 00 30 00 8...1.0.
00a8: 31 00 34 00 20 00 34 00 1.4. .4.
00b0: 35 00 34 00 32 00 38 00 5.4.2.8.
00b8: 31 00 61 00 33 00 20 00 1.a.3. .
00c0: 66 00 44 00 65 00 62 00 f.D.e.b.
00c8: 75 00 67 00 20 00 30 00 u.g. .0.
00d0: 20 00 61 00 74 00 20 00 .a.t. .
00d8: 6f 00 66 00 66 00 73 00 o.f.f.s.
00e0: 65 00 74 00 20 00 30 00 e.t. .0.
00e8: 30 00 31 00 61 00 66 00 0.1.a.f.
00f0: 37 00 62 00 30 00 0d 00 7.b.0...
00f8: 0a 00 ..

 

[RAH]

If it gives you any consolation, I also have a PowerPoint 2007 crash
on exit with exactly the same error message. It only happens if I do
something to the presentation first. If I just open PP, then close
it, no crash. That is with my desktop computer. On my laptop, there
is no crash with the same presentation. Both computers running XP
Home SP2.

Richard

 

[RAH]

Yes, the desktop is networked to the laptop and two other computers.
The other two don't use PowerPoint. Wireless 2-Wire DSL modem/router.
Both computers run essentially the same software as far as anti-virus,
firewall, etc. The major difference between the two is the processor.
The laptop uses a Pentium P4. The desktop uses a Pentium D. I do
have an Oregon Scientific weather station running on the Desktop
through the serial port. I will keep looking for important
differences.

 

[RAH]

Yes, the desktop is networked to the laptop and two other computers.
The other two don't use PowerPoint. Wireless 2-Wire DSL modem/router.
Both computers run essentially the same software as far as anti-virus,
firewall, etc. The major difference between the two is the processor.
The laptop uses a Pentium P4. The desktop uses a Pentium D. I do
have an Oregon Scientific weather station running on the Desktop
through the serial port. I will keep looking for important
differences.

OK, thanks. And [he says, grasping at straws] does the same thing happen if you
disconnect the desktop computer from the network?

I shut down the network completely, and it still crashes.

 

[RAH]

Yes, the desktop is networked to the laptop and two other computers.
The other two don't use PowerPoint. Wireless 2-Wire DSL modem/router.
Both computers run essentially the same software as far as anti-virus,
firewall, etc. The major difference between the two is the processor.
The laptop uses a Pentium P4. The desktop uses a Pentium D. I do
have an Oregon Scientific weather station running on the Desktop
through the serial port. I will keep looking for important
differences.

OK, thanks. And [he says, grasping at straws] does the same thing happen if you
disconnect the desktop computer from the network?

I shut down the network completely, and it still crashes.

The only other thing I can think to do is to shut down everything that isn't
absolutely essential to the PC. Run a thorough virus scan first to make sure
there's nothing evil hanging around waiting to bite, leave it off the network, then
shut down your antivirus/firewall software and everything else but PPT, to the
extent possible. If that doesn't solve the problem, it may be best to call MS
Support; I'm about out of suggestions at this point.

But if you do find the cause of the problem, please do post back and let us know
what it was.



-----------------------------------------
Steve Rindsberg, PPT MVP
PPT FAQ: www.pptfaq.com
PPTools: www.pptools.com
================================================

I first removed everything from the task bar after turning off the
internet. No help. Then I went into Window Task Manager and started
removing non-essential programs. No help. Then I opened the Windows
Process Explorer and removed everything not Microsoft, except for one
Norton file that wouldn't remove. At that point, PowerPoint would
start right up, but I couldn't load my presentation. It causes a
serious fault in PowerPoint. That's enough for today.

Richard

 

[EverlastBagger]

I am also getting a PowerPoint 2007 crash on Exit.

System: XP Pro - SP2
Upgraded from Office 2003
Saving File in PowerPoint 2003-compatible format (.ppt *not* .pptx)

Typically I save the file just prior to exit (CTRL-S) then use menu to
exit PowerPoint.

Upon ever exit, I get the crash.

 

[Echo S]

Do you use Norton Antivirus?

 

[tomaskamartin]

Dear Jesper,
I have probably the same problem with PPT 2007 Home and Student Czech. When
I am saving the presentation in any format and closing PPT it crashes. In
Events logs / application there is the same mistake as yours one - ID = 1000
Faulting..... Have you already solved the problem? I am hopeless
Regards
Martin

 

[Echo S]

Do you use Norton Antivirus?

 

[tomaskamartin]

No, AVG 7.5 (www.grisoft.com)

Do you use Norton Antivirus?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

Dear Jesper,
I have probably the same problem with PPT 2007 Home and Student Czech.
When
I am saving the presentation in any format and closing PPT it crashes. In
Events logs / application there is the same mistake as yours one - ID =
1000
Faulting..... Have you already solved the problem? I am hopeless
Regards
Martin

 

[Echo S]

Hm. Assuming yours is like the others and happens only to files you're
saving to a network, then the only thing I can think is to save locally,
although I know that's not always practical.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

No, AVG 7.5 (www.grisoft.com)

Do you use Norton Antivirus?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/


message

Dear Jesper,
I have probably the same problem with PPT 2007 Home and Student Czech.
When
I am saving the presentation in any format and closing PPT it crashes.
In
Events logs / application there is the same mistake as yours one - ID =
1000
Faulting..... Have you already solved the problem? I am hopeless
Regards
Martin

:

PowerPoint 2007 crashes every time I exit it if I have a saved
presentation
open at the time. Does anyone know if this is know and getting fixed?
Here
are the details:

All my presentations are stored on a network share in a redirected
documents
folder
I'm running PowerPoint 2007 on Vista Enterprise, and Windows XP. The
same
problem occurs on both.

Steps:
1. Open PowerPoint
2. Hit CTRL+S and save the presentation on a network share. You don't
need
to put anything into the presentation
3. Hit ALT+F4 and exit PowerPoint. It will now crash

This happens 100% of the time. If you change step 2 to save locally
instead
it does not happen. However, if the share you are saving to is offline
it
still happens.

Could it possibly be that Microsoft missed this in the testing process
for
Office 2007?

 

[tomaskamartin]

The problem is that it happens when I save file on local drive I am not
connected to a lan. Any idea?
Martin

Hm. Assuming yours is like the others and happens only to files you're
saving to a network, then the only thing I can think is to save locally,
although I know that's not always practical.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

No, AVG 7.5 (www.grisoft.com)

Do you use Norton Antivirus?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/


message
Dear Jesper,
I have probably the same problem with PPT 2007 Home and Student Czech.
When
I am saving the presentation in any format and closing PPT it crashes.
In
Events logs / application there is the same mistake as yours one - ID =
1000
Faulting..... Have you already solved the problem? I am hopeless
Regards
Martin

:

PowerPoint 2007 crashes every time I exit it if I have a saved
presentation
open at the time. Does anyone know if this is know and getting fixed?
Here
are the details:

All my presentations are stored on a network share in a redirected
documents
folder
I'm running PowerPoint 2007 on Vista Enterprise, and Windows XP. The
same
problem occurs on both.

Steps:
1. Open PowerPoint
2. Hit CTRL+S and save the presentation on a network share. You don't
need
to put anything into the presentation
3. Hit ALT+F4 and exit PowerPoint. It will now crash

This happens 100% of the time. If you change step 2 to save locally
instead
it does not happen. However, if the share you are saving to is offline
it
still happens.

Could it possibly be that Microsoft missed this in the testing process
for
Office 2007?

 

[Echo S]

Ah, then it's a bit different than the original thread.

I would try running a repair. Hit the Office button | PPT Options |
Resources | Diagnose.

If that doesn't do it, then make sure you have a certified printer driver
installed and set as the default printer. Here's a list of them:
http://www.windowsmarketplace.com/category.aspx?bcatid=1044&tabid=1

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

The problem is that it happens when I save file on local drive I am not
connected to a lan. Any idea?
Martin

Hm. Assuming yours is like the others and happens only to files you're
saving to a network, then the only thing I can think is to save locally,
although I know that's not always practical.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/

message

No, AVG 7.5 (www.grisoft.com)

:

Do you use Norton Antivirus?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/


message
Dear Jesper,
I have probably the same problem with PPT 2007 Home and Student
Czech.
When
I am saving the presentation in any format and closing PPT it
crashes.
In
Events logs / application there is the same mistake as yours one -
ID =
1000
Faulting..... Have you already solved the problem? I am hopeless
Regards
Martin

:

PowerPoint 2007 crashes every time I exit it if I have a saved
presentation
open at the time. Does anyone know if this is know and getting
fixed?
Here
are the details:

All my presentations are stored on a network share in a redirected
documents
folder
I'm running PowerPoint 2007 on Vista Enterprise, and Windows XP.
The
same
problem occurs on both.

Steps:
1. Open PowerPoint
2. Hit CTRL+S and save the presentation on a network share. You
don't
need
to put anything into the presentation
3. Hit ALT+F4 and exit PowerPoint. It will now crash

This happens 100% of the time. If you change step 2 to save locally
instead
it does not happen. However, if the share you are saving to is
offline
it
still happens.

Could it possibly be that Microsoft missed this in the testing
process
for
Office 2007?

 

[tomaskamartin]

Thanks,
I tried several times diagnose tool (after re-installing Office) - everytime
all 6 tests passed OK. I run OS (W XP MCE) in diagnostic mode (only essential
services) and the crash did not appear. When I run OS in selective mode only
with Microsoft services the crahs was back again. There is probably conflict
between one of the service and PPT.
Regards
Martin

Ah, then it's a bit different than the original thread.

I would try running a repair. Hit the Office button | PPT Options |
Resources | Diagnose.

If that doesn't do it, then make sure you have a certified printer driver
installed and set as the default printer. Here's a list of them:
http://www.windowsmarketplace.com/category.aspx?bcatid=1044&tabid=1

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

The problem is that it happens when I save file on local drive I am not
connected to a lan. Any idea?
Martin

Hm. Assuming yours is like the others and happens only to files you're
saving to a network, then the only thing I can think is to save locally,
although I know that's not always practical.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/

message
No, AVG 7.5 (www.grisoft.com)

:

Do you use Norton Antivirus?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/


message
Dear Jesper,
I have probably the same problem with PPT 2007 Home and Student
Czech.
When
I am saving the presentation in any format and closing PPT it
crashes.
In
Events logs / application there is the same mistake as yours one -
ID =
1000
Faulting..... Have you already solved the problem? I am hopeless
Regards
Martin

:

PowerPoint 2007 crashes every time I exit it if I have a saved
presentation
open at the time. Does anyone know if this is know and getting
fixed?
Here
are the details:

All my presentations are stored on a network share in a redirected
documents
folder
I'm running PowerPoint 2007 on Vista Enterprise, and Windows XP.
The
same
problem occurs on both.

Steps:
1. Open PowerPoint
2. Hit CTRL+S and save the presentation on a network share. You
don't
need
to put anything into the presentation
3. Hit ALT+F4 and exit PowerPoint. It will now crash

This happens 100% of the time. If you change step 2 to save locally
instead
it does not happen. However, if the share you are saving to is
offline
it
still happens.

Could it possibly be that Microsoft missed this in the testing
process
for
Office 2007?

 

[Echo S]

Nice detective work.

You might try changing hardware acceleration. Not sure it will help, but it
won't hurt.

How to set graphics hardware acceleration back
http://www.pptfaq.com/FAQ00129.htm

You also should make sure you're running an updated, certified video driver.
I'll assume you already tried the printer driver as suggested earlier.

 

[tomaskamartin]

Sorry, no progress. Hardware acceleration reduce no effect, all mentioned
drivers are certified by MS and updated.

Nice detective work.

You might try changing hardware acceleration. Not sure it will help, but it
won't hurt.

How to set graphics hardware acceleration back
http://www.pptfaq.com/FAQ00129.htm

You also should make sure you're running an updated, certified video driver.
I'll assume you already tried the printer driver as suggested earlier.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

Thanks,
I tried several times diagnose tool (after re-installing Office) -
everytime
all 6 tests passed OK. I run OS (W XP MCE) in diagnostic mode (only
essential
services) and the crash did not appear. When I run OS in selective mode
only
with Microsoft services the crahs was back again. There is probably
conflict
between one of the service and PPT.
Regards
Martin

 

[Echo S]

Do you have any add-ins installed?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

Sorry, no progress. Hardware acceleration reduce no effect, all mentioned
drivers are certified by MS and updated.

Nice detective work.

You might try changing hardware acceleration. Not sure it will help, but
it
won't hurt.

How to set graphics hardware acceleration back
http://www.pptfaq.com/FAQ00129.htm

You also should make sure you're running an updated, certified video
driver.
I'll assume you already tried the printer driver as suggested earlier.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/


message

Thanks,
I tried several times diagnose tool (after re-installing Office) -
everytime
all 6 tests passed OK. I run OS (W XP MCE) in diagnostic mode (only
essential
services) and the crash did not appear. When I run OS in selective mode
only
with Microsoft services the crahs was back again. There is probably
conflict
between one of the service and PPT.
Regards
Martin

:

Ah, then it's a bit different than the original thread.

I would try running a repair. Hit the Office button | PPT Options |
Resources | Diagnose.

If that doesn't do it, then make sure you have a certified printer
driver
installed and set as the default printer. Here's a list of them:
http://www.windowsmarketplace.com/category.aspx?bcatid=1044&tabid=1

 

[tomaskamartin]

Where ? In MS Office ?

Do you have any add-ins installed?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

Sorry, no progress. Hardware acceleration reduce no effect, all mentioned
drivers are certified by MS and updated.

Nice detective work.

You might try changing hardware acceleration. Not sure it will help, but
it
won't hurt.

How to set graphics hardware acceleration back
http://www.pptfaq.com/FAQ00129.htm

You also should make sure you're running an updated, certified video
driver.
I'll assume you already tried the printer driver as suggested earlier.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/


message
Thanks,
I tried several times diagnose tool (after re-installing Office) -
everytime
all 6 tests passed OK. I run OS (W XP MCE) in diagnostic mode (only
essential
services) and the crash did not appear. When I run OS in selective mode
only
with Microsoft services the crahs was back again. There is probably
conflict
between one of the service and PPT.
Regards
Martin

:

Ah, then it's a bit different than the original thread.

I would try running a repair. Hit the Office button | PPT Options |
Resources | Diagnose.

If that doesn't do it, then make sure you have a certified printer
driver
installed and set as the default printer. Here's a list of them:
http://www.windowsmarketplace.com/category.aspx?bcatid=1044&tabid=1