Problem with Entourage 2004 - Entourage constantly crashes

[nmsanches]

Good evening,

I have the MS Office 2004 for Mac and I am having a big problem at the
moment with Entourage. Specifically, everytime I open Entourage, after
a while it crashes and I have to force quit and open it again. It is
happening all the time now. I tried to rebuild the database but the
problem persists. Also, I uninstalled the whole Office and installed
everything again and I am still continuing having the same problem.

Curious enough, if I disconnect the internet, Entourage does not
crash.

Can anyone give me some help on this?

Thank you for your attention.

Kind Regards,

Nuno Sanches e Silva

 

[Diane]

I have the MS Office 2004 for Mac and I am having a big problem at the
moment with Entourage. Specifically, everytime I open Entourage, after
a while it crashes and I have to force quit and open it again. It is
happening all the time now. I tried to rebuild the database but the
problem persists. Also, I uninstalled the whole Office and installed
everything again and I am still continuing having the same problem.

Curious enough, if I disconnect the internet, Entourage does not
crash.

Hmmm, this is curious. It has to be a schedule that is trying to download
mail. Make sure the Progress window is open so you can see what is being
downloaded. If it's a corrupt message you will need to delete it via your
web account or through online access.

For more help with crashes see this page:

<http://www.entourage.mvps.org/troubleshoot/crashes.html>

If you continue to have problems, please report back with details about what
is happening when you crash.

 

[nmsanches]

Thanks for your reply.

I tried to check it but it is not the case of emails since I deleted
all the emails I had the accounts. I noticed something more. When I
open Entourage, it crashes and it stays like that for a long time. If
I let it wait, after some time (a long time, dont know how long) it
finally works. After that, until I quit Entourage, no problems. But
the moment I quit and open Eutorage again, I have the same problem
again.

 

[Diane]

I tried to check it but it is not the case of emails since I deleted
all the emails I had the accounts. I noticed something more. When I
open Entourage, it crashes and it stays like that for a long time. If
I let it wait, after some time (a long time, dont know how long) it
finally works. After that, until I quit Entourage, no problems. But
the moment I quit and open Eutorage again, I have the same problem
again.

How did you delete the emails?

To test for problem in your User's account, test Entourage in a new User.

1. In System Preferences create a new User
2. Switch to new User
3. Open Entourage (you'll need to enter your account info)
4. Test Entourage for the problem

If the problem goes away then it's in your User's folder. We'll discuss what
to do if this is the case.

You previous said you uninstalled Office. Did you use "Remove Office"?

 

[nmsanches]

Hi,

Thanks again for your help. I created a new user and entered my
account info). Entourage worked properly.

What shall I do then?


PS. I did use Remove Office application to uninstall office.

Thanks

Nuno Sanches e Silva

 

[nmsanches]

I actually tried something more

I tried copying my office user data to the new user account and it
worked properly as well.

So I guess it is not the Office User data either

 

[nmsanches]

Did some more tests and I found out that the problem is with the
Launchbar application. If I have the launchbar application off,
Entourage does not crash. The issue is that Launchbar is indexing
Entourage information. So if I choose not to index Entourage addresses
it works fine.

What I dont understand is that before I was already using Launchbar
and it was indexing just fine. Now it doesn't. I tried to uninstall
Launchbar and install it again and the problem remains the same.

 

[Jolly Roger]

Did some more tests and I found out that the problem is with the
Launchbar application. If I have the launchbar application off,
Entourage does not crash. The issue is that Launchbar is indexing
Entourage information. So if I choose not to index Entourage addresses
it works fine.

What I dont understand is that before I was already using Launchbar
and it was indexing just fine. Now it doesn't. I tried to uninstall
Launchbar and install it again and the problem remains the same.

I think I would bring this to the attention of the author of LaunchBar
to see what they have to say about it.

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sure your email doesn't get eaten by pobox.com's ultra-aggressive SPAM
filter.

Help improve usenet. Kill-file Google Groups:
http://improve-usenet.org/

JR

 

[nmsanches]

Already did it. Waiting for answer

Thanks

 

[Diane]

Did some more tests and I found out that the problem is with the
Launchbar application. If I have the launchbar application off,
Entourage does not crash. The issue is that Launchbar is indexing
Entourage information. So if I choose not to index Entourage addresses
it works fine.

Glad the testing resulted in finding the culprit. I use LaunchBar and have
no problems. I'll be interested in finding out what is causing the problem.

 

[Maria Elena Rico]

I also have a problem with Entourage 2004 crashing when I try to select the preferences menu from the pull down menu. I tried the program using a different user on the same computer and it did not crash.

 

[Diane Ross]

I also have a problem with Entourage 2004 crashing when I try to select the
preferences menu from the pull down menu. I tried the program using a
different user on the same computer and it did not crash.

This indicates a corrupt preference in your User's folder, or you need to
rebuild your database. Some preference files are actually in your database.

 

[bernadette]

I have problems with the "Programme d'installation de Handheld Sync"
it used to work very well, but since I have reinstalled the Palm Desktop, It doesn't work anymore.
I have Microsoft Office 2004
Mac OS 10.3.9
And Palm Desktop 4.2.1
&nbsp;Thank you for helping

 

[Edgardo]

Good morning

I having problem with te entourage. When i open it, always not responding

The last time it worked I put a mail in a draft and never can open entourage again.

Sorry my english

edgardo

 

[Diane Ross]

I having problem with te entourage. When i open it, always not responding

The last time it worked I put a mail in a draft and never can open entourage
again.

Hold Shift key down when opening Entourage. It will disable any schedules
that might be causing the problem. Next, under View in the Menu bar select
Preview Pane --> Below. Now you should be able to select the message and
delete it.

Let me know if you continue to have problems.

 

[Edgardo]

Thanks Diane

They were very useful your tips

Now everything works fine

Greetings

Ed

 

[Diane Ross]

They were very useful your tips

Now everything works fine

Glad it's working for you. Thanks for letting me know.

 

[Michiel]

Hi Dianne,

I also have frequent crashes with Entourage.
Mine seem to occur mostly when I open my Sent Folder and when it downloads message from the hotmail server, it hangs for a while and then I have to force quit.
Any ideas?

Thanks,
Michiel

 

[Hayden Whitfield]

Try booting in safe mode and see if it crashes then.

 

[Michiel]

booting in safe mode? I am using Mac!
The crash seems to happen when it wants to download sent messages with attachments from hotmail in sent folder.