Problems using OfficeUpdate

[Scott Moseman]

I have a workstation with Windows XP Home and Office XP Pro that is
unable to run Office Updates online, and even has problems when I try to
uninstall or reinstall Office.

When I try to run updates from the website, I get this message:

Office Update is unable to check for updates

The Office Update site is unable to check for updates on this computer.
This may be happening because of one of the following reasons:

1) You do not have administrative privileges for this computer.
2) There is a network problem and the detection catalog used by the
Office Update site failed to download. Go back to the Downloads home
page and try running detection again.
3) Windows Installer patch files (.MSP files) from previously applied
Office updates are missing from the \Windows\Installer hidden directory
on your computer. MSP files are stored on your computer after update
installation completes because they need to be referenced for future
update operations. If the files are missing you will not be able to
apply Office updates. You may also be unable to uninstall Office
products as a result of the same problem. Please contact Microsoft
Product Support Services for assistance.

I'm definately an admin on the machine (I tripled checked), I was even
able to download the updates and attempte to run (still would not), and
so I'm assuming the problem has something to do with the MSP files. I
tried to run setup from the CD to reinstall/repair and it would not
work, but I forgot to log the error message. Same problem if I tried to
uninstall Office so that I could reinstall it again.

The \Windows\Installer directory exists and has a bunch of files. Is
there something else I can check for? Or something I can do to try to
get this resolved?

Thanks,
Scott

 

[Toni]

i'm having the same problems. i've completely reinstalled office 2003 and
still can't download the updates the for the same error message. can anyone
help??

 

[Toni]

i'm having the same problems. i've completely reinstalled office 2003 and
still can't download the updates the for the same error message. can anyone
help??

 

[Toni]

i'm having the same problems. i've completely reinstalled office 2003 and
still can't download the updates the for the same error message. can anyone
help??

 

[Toni]

i'm having the same problems. i've completely reinstalled office 2003 and
still can't download the updates the for the same error message. can anyone
help??

 

[Toni]

i'm having the same problems. i've completely reinstalled office 2003 and
still can't download the updates the for the same error message. can anyone
help??

 

[Toni]

i'm having the same problems. i've completely reinstalled office 2003 and
still can't download the updates the for the same error message. can anyone
help??

 

[Toni]

i'm having the same problems. i've completely reinstalled office 2003 and
still can't download the updates the for the same error message. can anyone
help??

 

[Toni]

i'm having the same problems. i've completely reinstalled office 2003 and
still can't download the updates the for the same error message. can anyone
help??

 

[Jim McCants]

Ditto for me. This started after I moved ALL files on my 'c' drive (WD120)
over to a Maxtor 250 using Max Blast 4 for windows. Everything else is
working fine from my new 'c' drive which is the Maxtor.

I am unable to even start the Office 2003 cd to try to do a 'repair'. In my
"OfficeUpdate11" directory there is a folder called 'CABS' with nothing in
it. There is where the .MSP files are stored on your computer and mine has
absolutely nothing in it. On my WD120 (my old 'c' drive) there is also
nothing in the 'CABS' subdirectory. Without the proper file - Office Update
will not work. That file is in /CAB511735/511735.mainsp1op.msp -- if anyone
knows how to get this back on my computer - I would be most grateful!

Thanks,
Jim McCants

I have a workstation with Windows XP Home and Office XP Pro that is
unable to run Office Updates online, and even has problems when I try to
uninstall or reinstall Office.

When I try to run updates from the website, I get this message:

Office Update is unable to check for updates

The Office Update site is unable to check for updates on this computer.
This may be happening because of one of the following reasons:

1) You do not have administrative privileges for this computer.
2) There is a network problem and the detection catalog used by the
Office Update site failed to download. Go back to the Downloads home
page and try running detection again.
3) Windows Installer patch files (.MSP files) from previously applied
Office updates are missing from the \Windows\Installer hidden directory
on your computer. MSP files are stored on your computer after update
installation completes because they need to be referenced for future
update operations. If the files are missing you will not be able to
apply Office updates. You may also be unable to uninstall Office
products as a result of the same problem. Please contact Microsoft
Product Support Services for assistance.

I'm definately an admin on the machine (I tripled checked), I was even
able to download the updates and attempte to run (still would not), and
so I'm assuming the problem has something to do with the MSP files. I
tried to run setup from the CD to reinstall/repair and it would not
work, but I forgot to log the error message. Same problem if I tried to
uninstall Office so that I could reinstall it again.

The \Windows\Installer directory exists and has a bunch of files. Is
there something else I can check for? Or something I can do to try to
get this resolved?

Thanks,
Scott

 

[Jim McCants]

Ditto for me. This started after I moved ALL files on my 'c' drive (WD120)
over to a Maxtor 250 using Max Blast 4 for windows. Everything else is
working fine from my new 'c' drive which is the Maxtor.

I am unable to even start the Office 2003 cd to try to do a 'repair'. In my
"OfficeUpdate11" directory there is a folder called 'CABS' with nothing in
it. There is where the .MSP files are stored on your computer and mine has
absolutely nothing in it. On my WD120 (my old 'c' drive) there is also
nothing in the 'CABS' subdirectory. Without the proper file - Office Update
will not work. That file is in /CAB511735/511735.mainsp1op.msp -- if anyone
knows how to get this back on my computer - I would be most grateful!

Thanks,
Jim McCants

I have a workstation with Windows XP Home and Office XP Pro that is
unable to run Office Updates online, and even has problems when I try to
uninstall or reinstall Office.

When I try to run updates from the website, I get this message:

Office Update is unable to check for updates

The Office Update site is unable to check for updates on this computer.
This may be happening because of one of the following reasons:

1) You do not have administrative privileges for this computer.
2) There is a network problem and the detection catalog used by the
Office Update site failed to download. Go back to the Downloads home
page and try running detection again.
3) Windows Installer patch files (.MSP files) from previously applied
Office updates are missing from the \Windows\Installer hidden directory
on your computer. MSP files are stored on your computer after update
installation completes because they need to be referenced for future
update operations. If the files are missing you will not be able to
apply Office updates. You may also be unable to uninstall Office
products as a result of the same problem. Please contact Microsoft
Product Support Services for assistance.

I'm definately an admin on the machine (I tripled checked), I was even
able to download the updates and attempte to run (still would not), and
so I'm assuming the problem has something to do with the MSP files. I
tried to run setup from the CD to reinstall/repair and it would not
work, but I forgot to log the error message. Same problem if I tried to
uninstall Office so that I could reinstall it again.

The \Windows\Installer directory exists and has a bunch of files. Is
there something else I can check for? Or something I can do to try to
get this resolved?

Thanks,
Scott

 

[Jim McCants]

Ditto for me. This started after I moved ALL files on my 'c' drive (WD120)
over to a Maxtor 250 using Max Blast 4 for windows. Everything else is
working fine from my new 'c' drive which is the Maxtor.

I am unable to even start the Office 2003 cd to try to do a 'repair'. In my
"OfficeUpdate11" directory there is a folder called 'CABS' with nothing in
it. There is where the .MSP files are stored on your computer and mine has
absolutely nothing in it. On my WD120 (my old 'c' drive) there is also
nothing in the 'CABS' subdirectory. Without the proper file - Office Update
will not work. That file is in /CAB511735/511735.mainsp1op.msp -- if anyone
knows how to get this back on my computer - I would be most grateful!

Thanks,
Jim McCants

I have a workstation with Windows XP Home and Office XP Pro that is
unable to run Office Updates online, and even has problems when I try to
uninstall or reinstall Office.

When I try to run updates from the website, I get this message:

Office Update is unable to check for updates

The Office Update site is unable to check for updates on this computer.
This may be happening because of one of the following reasons:

1) You do not have administrative privileges for this computer.
2) There is a network problem and the detection catalog used by the
Office Update site failed to download. Go back to the Downloads home
page and try running detection again.
3) Windows Installer patch files (.MSP files) from previously applied
Office updates are missing from the \Windows\Installer hidden directory
on your computer. MSP files are stored on your computer after update
installation completes because they need to be referenced for future
update operations. If the files are missing you will not be able to
apply Office updates. You may also be unable to uninstall Office
products as a result of the same problem. Please contact Microsoft
Product Support Services for assistance.

I'm definately an admin on the machine (I tripled checked), I was even
able to download the updates and attempte to run (still would not), and
so I'm assuming the problem has something to do with the MSP files. I
tried to run setup from the CD to reinstall/repair and it would not
work, but I forgot to log the error message. Same problem if I tried to
uninstall Office so that I could reinstall it again.

The \Windows\Installer directory exists and has a bunch of files. Is
there something else I can check for? Or something I can do to try to
get this resolved?

Thanks,
Scott

 

[Jim McCants]

Ditto for me. This started after I moved ALL files on my 'c' drive (WD120)
over to a Maxtor 250 using Max Blast 4 for windows. Everything else is
working fine from my new 'c' drive which is the Maxtor.

I am unable to even start the Office 2003 cd to try to do a 'repair'. In my
"OfficeUpdate11" directory there is a folder called 'CABS' with nothing in
it. There is where the .MSP files are stored on your computer and mine has
absolutely nothing in it. On my WD120 (my old 'c' drive) there is also
nothing in the 'CABS' subdirectory. Without the proper file - Office Update
will not work. That file is in /CAB511735/511735.mainsp1op.msp -- if anyone
knows how to get this back on my computer - I would be most grateful!

Thanks,
Jim McCants

I have a workstation with Windows XP Home and Office XP Pro that is
unable to run Office Updates online, and even has problems when I try to
uninstall or reinstall Office.

When I try to run updates from the website, I get this message:

Office Update is unable to check for updates

The Office Update site is unable to check for updates on this computer.
This may be happening because of one of the following reasons:

1) You do not have administrative privileges for this computer.
2) There is a network problem and the detection catalog used by the
Office Update site failed to download. Go back to the Downloads home
page and try running detection again.
3) Windows Installer patch files (.MSP files) from previously applied
Office updates are missing from the \Windows\Installer hidden directory
on your computer. MSP files are stored on your computer after update
installation completes because they need to be referenced for future
update operations. If the files are missing you will not be able to
apply Office updates. You may also be unable to uninstall Office
products as a result of the same problem. Please contact Microsoft
Product Support Services for assistance.

I'm definately an admin on the machine (I tripled checked), I was even
able to download the updates and attempte to run (still would not), and
so I'm assuming the problem has something to do with the MSP files. I
tried to run setup from the CD to reinstall/repair and it would not
work, but I forgot to log the error message. Same problem if I tried to
uninstall Office so that I could reinstall it again.

The \Windows\Installer directory exists and has a bunch of files. Is
there something else I can check for? Or something I can do to try to
get this resolved?

Thanks,
Scott

 

[Jim McCants]

Ditto for me. This started after I moved ALL files on my 'c' drive (WD120)
over to a Maxtor 250 using Max Blast 4 for windows. Everything else is
working fine from my new 'c' drive which is the Maxtor.

I am unable to even start the Office 2003 cd to try to do a 'repair'. In my
"OfficeUpdate11" directory there is a folder called 'CABS' with nothing in
it. There is where the .MSP files are stored on your computer and mine has
absolutely nothing in it. On my WD120 (my old 'c' drive) there is also
nothing in the 'CABS' subdirectory. Without the proper file - Office Update
will not work. That file is in /CAB511735/511735.mainsp1op.msp -- if anyone
knows how to get this back on my computer - I would be most grateful!

Thanks,
Jim McCants

I have a workstation with Windows XP Home and Office XP Pro that is
unable to run Office Updates online, and even has problems when I try to
uninstall or reinstall Office.

When I try to run updates from the website, I get this message:

Office Update is unable to check for updates

The Office Update site is unable to check for updates on this computer.
This may be happening because of one of the following reasons:

1) You do not have administrative privileges for this computer.
2) There is a network problem and the detection catalog used by the
Office Update site failed to download. Go back to the Downloads home
page and try running detection again.
3) Windows Installer patch files (.MSP files) from previously applied
Office updates are missing from the \Windows\Installer hidden directory
on your computer. MSP files are stored on your computer after update
installation completes because they need to be referenced for future
update operations. If the files are missing you will not be able to
apply Office updates. You may also be unable to uninstall Office
products as a result of the same problem. Please contact Microsoft
Product Support Services for assistance.

I'm definately an admin on the machine (I tripled checked), I was even
able to download the updates and attempte to run (still would not), and
so I'm assuming the problem has something to do with the MSP files. I
tried to run setup from the CD to reinstall/repair and it would not
work, but I forgot to log the error message. Same problem if I tried to
uninstall Office so that I could reinstall it again.

The \Windows\Installer directory exists and has a bunch of files. Is
there something else I can check for? Or something I can do to try to
get this resolved?

Thanks,
Scott

 

[Jim McCants]

Ditto for me. This started after I moved ALL files on my 'c' drive (WD120)
over to a Maxtor 250 using Max Blast 4 for windows. Everything else is
working fine from my new 'c' drive which is the Maxtor.

I am unable to even start the Office 2003 cd to try to do a 'repair'. In my
"OfficeUpdate11" directory there is a folder called 'CABS' with nothing in
it. There is where the .MSP files are stored on your computer and mine has
absolutely nothing in it. On my WD120 (my old 'c' drive) there is also
nothing in the 'CABS' subdirectory. Without the proper file - Office Update
will not work. That file is in /CAB511735/511735.mainsp1op.msp -- if anyone
knows how to get this back on my computer - I would be most grateful!

Thanks,
Jim McCants

I have a workstation with Windows XP Home and Office XP Pro that is
unable to run Office Updates online, and even has problems when I try to
uninstall or reinstall Office.

When I try to run updates from the website, I get this message:

Office Update is unable to check for updates

The Office Update site is unable to check for updates on this computer.
This may be happening because of one of the following reasons:

1) You do not have administrative privileges for this computer.
2) There is a network problem and the detection catalog used by the
Office Update site failed to download. Go back to the Downloads home
page and try running detection again.
3) Windows Installer patch files (.MSP files) from previously applied
Office updates are missing from the \Windows\Installer hidden directory
on your computer. MSP files are stored on your computer after update
installation completes because they need to be referenced for future
update operations. If the files are missing you will not be able to
apply Office updates. You may also be unable to uninstall Office
products as a result of the same problem. Please contact Microsoft
Product Support Services for assistance.

I'm definately an admin on the machine (I tripled checked), I was even
able to download the updates and attempte to run (still would not), and
so I'm assuming the problem has something to do with the MSP files. I
tried to run setup from the CD to reinstall/repair and it would not
work, but I forgot to log the error message. Same problem if I tried to
uninstall Office so that I could reinstall it again.

The \Windows\Installer directory exists and has a bunch of files. Is
there something else I can check for? Or something I can do to try to
get this resolved?

Thanks,
Scott

 

[Jim McCants]

Ditto for me. This started after I moved ALL files on my 'c' drive (WD120)
over to a Maxtor 250 using Max Blast 4 for windows. Everything else is
working fine from my new 'c' drive which is the Maxtor.

I am unable to even start the Office 2003 cd to try to do a 'repair'. In my
"OfficeUpdate11" directory there is a folder called 'CABS' with nothing in
it. There is where the .MSP files are stored on your computer and mine has
absolutely nothing in it. On my WD120 (my old 'c' drive) there is also
nothing in the 'CABS' subdirectory. Without the proper file - Office Update
will not work. That file is in /CAB511735/511735.mainsp1op.msp -- if anyone
knows how to get this back on my computer - I would be most grateful!

Thanks,
Jim McCants

I have a workstation with Windows XP Home and Office XP Pro that is
unable to run Office Updates online, and even has problems when I try to
uninstall or reinstall Office.

When I try to run updates from the website, I get this message:

Office Update is unable to check for updates

The Office Update site is unable to check for updates on this computer.
This may be happening because of one of the following reasons:

1) You do not have administrative privileges for this computer.
2) There is a network problem and the detection catalog used by the
Office Update site failed to download. Go back to the Downloads home
page and try running detection again.
3) Windows Installer patch files (.MSP files) from previously applied
Office updates are missing from the \Windows\Installer hidden directory
on your computer. MSP files are stored on your computer after update
installation completes because they need to be referenced for future
update operations. If the files are missing you will not be able to
apply Office updates. You may also be unable to uninstall Office
products as a result of the same problem. Please contact Microsoft
Product Support Services for assistance.

I'm definately an admin on the machine (I tripled checked), I was even
able to download the updates and attempte to run (still would not), and
so I'm assuming the problem has something to do with the MSP files. I
tried to run setup from the CD to reinstall/repair and it would not
work, but I forgot to log the error message. Same problem if I tried to
uninstall Office so that I could reinstall it again.

The \Windows\Installer directory exists and has a bunch of files. Is
there something else I can check for? Or something I can do to try to
get this resolved?

Thanks,
Scott

 

[Jim McCants]

Ditto for me. This started after I moved ALL files on my 'c' drive (WD120)
over to a Maxtor 250 using Max Blast 4 for windows. Everything else is
working fine from my new 'c' drive which is the Maxtor.

I am unable to even start the Office 2003 cd to try to do a 'repair'. In my
"OfficeUpdate11" directory there is a folder called 'CABS' with nothing in
it. There is where the .MSP files are stored on your computer and mine has
absolutely nothing in it. On my WD120 (my old 'c' drive) there is also
nothing in the 'CABS' subdirectory. Without the proper file - Office Update
will not work. That file is in /CAB511735/511735.mainsp1op.msp -- if anyone
knows how to get this back on my computer - I would be most grateful!

Thanks,
Jim McCants

I have a workstation with Windows XP Home and Office XP Pro that is
unable to run Office Updates online, and even has problems when I try to
uninstall or reinstall Office.

When I try to run updates from the website, I get this message:

Office Update is unable to check for updates

The Office Update site is unable to check for updates on this computer.
This may be happening because of one of the following reasons:

1) You do not have administrative privileges for this computer.
2) There is a network problem and the detection catalog used by the
Office Update site failed to download. Go back to the Downloads home
page and try running detection again.
3) Windows Installer patch files (.MSP files) from previously applied
Office updates are missing from the \Windows\Installer hidden directory
on your computer. MSP files are stored on your computer after update
installation completes because they need to be referenced for future
update operations. If the files are missing you will not be able to
apply Office updates. You may also be unable to uninstall Office
products as a result of the same problem. Please contact Microsoft
Product Support Services for assistance.

I'm definately an admin on the machine (I tripled checked), I was even
able to download the updates and attempte to run (still would not), and
so I'm assuming the problem has something to do with the MSP files. I
tried to run setup from the CD to reinstall/repair and it would not
work, but I forgot to log the error message. Same problem if I tried to
uninstall Office so that I could reinstall it again.

The \Windows\Installer directory exists and has a bunch of files. Is
there something else I can check for? Or something I can do to try to
get this resolved?

Thanks,
Scott

 

[Bernard Liengme]

Call MS - help for updates is free

 

[Bernard Liengme]

Call MS - help for updates is free

 

[Bernard Liengme]

Call MS - help for updates is free