Scanning into word

[deechip]

What about me? I bought an HP all-in-one printer, copier, scanner last summer. At the time I had Mac OS 10.4. The scanner function of the HP worked perfectly. Then I upgraded to Mac OS 10.5. The scanner would not work. HP advised to use the insert picture from scanner feature in Word as a work-around. That worked. Then I upgraded to Office for Mac 2008. So suggesting I use the software that came with my scanner is not the answer. This has been such a mess. I love my Mac but it's like being the left-handed person in a right-handed world. Any suggestions? Please!!!!

 

[Clive Huggan]

Reverting to Word 2004 or Tiger must be looking like a good option. ;-)

But more likely HP has by now issued a driver upgrade.

Cheers,

Clive Huggan
Canberra, Australia
(My time zone is 5-11 hours different from the Americas and Europe, so my
follow-on responses to those regions can be delayed)
====================================================

 

[Jim Gordon MVP]

What about me? I bought an HP all-in-one printer, copier, scanner last summer. At the time I had Mac OS 10.4. The scanner function of the HP worked perfectly. Then I upgraded to Mac OS 10.5. The scanner would not work. HP advised to use the insert picture from scanner feature in Word as a work-around. That worked. Then I upgraded to Office for Mac 2008. So suggesting I use the software that came with my scanner is not the answer. This has been such a mess. I love my Mac but it's like being the left-handed person in a right-handed world. Any suggestions? Please!!!!

Hi,

I'm going to directly contradict Clive and CyberTaz. I hope they don't
get upset with me.

The problem is not your printer/scanner or driver. The problem is that
TWAIN support was discontinued in Office 2008.

The TWAIN acronym is rather interesting. It stands for Technology
Without An Interesting Name. Really! It is an open standard so that
scanners can communicate with software on your computer.

Tell Microsoft you want TWAIN support restored. Use Word's Help menu to
send feedback to Microsoft explaining exactly what you told us here and
that you want TWAIN put back into Word.

Thanks.

--
Jim Gordon
Mac MVP

MVPs are independent experts who are not affiliated with Microsoft.


Visit my blog
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[Clive Huggan]

Hi,

I'm going to directly contradict Clive and CyberTaz. I hope they don't
get upset with me.

The problem is not your printer/scanner or driver. The problem is that
TWAIN support was discontinued in Office 2008.

The TWAIN acronym is rather interesting. It stands for Technology
Without An Interesting Name. Really! It is an open standard so that
scanners can communicate with software on your computer.

Tell Microsoft you want TWAIN support restored. Use Word's Help menu to
send feedback to Microsoft explaining exactly what you told us here and
that you want TWAIN put back into Word.

Thanks.

Me get upset, Gentleman Jim? Never!

I got caught again through not being aware of Word 2008. Apologies. ;-)

Clive
=====

 

[John McGhie]

Well, since everyone is weighing in on this thread, I guess I might as well
jump in

You are correct: This used to work and you want it back!

Clive is correct: rolling back is a good answer.

Bob is correct: this is not Microsoft's job.

And Jim is quite correct: TWAIN support was indeed discontinued in Office
2008.

Microsoft's research proved that a very small percentage of their users used
the feature, and it required a lot of development time to create and
maintain the code to do it. There had to be some cuts to Office 2008 to
meet the on-sale date, and this was one of them.

HP sold you a device to work on OS 10.4. I have one too. Mine never
promised to work with anything higher than OS 9...

Apple uses a silly naming convention for its operating systems: the idea is
that OS "10.5" represents a small change from OS "10.4". That's not true.
This is OS X (as in ecks...) and Version 5 is a large change from version 4.

So: You have changed to a "different operating system". You have not done
a "small upgrade", you have "replaced your operating system with a different
one." As far as the applications are concerned, they have never seen this
one before. Bits of it are similar. Bits of it are nothing like what they
had before.

The only one who can settle this is YOU. You must decide whether the new
abilities you purchased with OS X.5 are sufficiently valuable TO YOU to
justify the cost, in terms of money spent and the need to replace some of
your software.

Currently, I have decided that a scheduled backup that is not as good as the
one I am already using does not justify the cost of upgrading some of my
hardware and most of my software. So I am using OS X version 4. Apple's
problem now is to persuade me to buy a new OS. To do that, they will
probably have to persuade me to buy a new printer, new software, and a new
computer.

Microsoft will be watching with interest to see how they do that. Because
Microsoft would very much like some ideas on how to persuade me to purchase
Vista. Which would mean a new PC, new software, and a new printer...

Both of them need to offer something sufficiently valuable TO ME to justify
a few grand's worth of total expenditure. When I balance that up against
the benefits I will achieve by spending the money on a holiday for the
significant other, somehow the computer companies are currently not
achieving the required performance level. Either of them

You, of course, must do your own calculation of relative benefits. But I
strongly suggest to you that your life will improve if you consider spending
the money on the significant other instead

Cheers

What about me? I bought an HP all-in-one printer, copier, scanner last summer.
At the time I had Mac OS 10.4. The scanner function of the HP worked
perfectly. Then I upgraded to Mac OS 10.5. The scanner would not work. HP
advised to use the insert picture from scanner feature in Word as a
work-around. That worked. Then I upgraded to Office for Mac 2008. So
suggesting I use the software that came with my scanner is not the answer.
This has been such a mess. I love my Mac but it's like being the left-handed
person in a right-handed world. Any suggestions? Please!!!!

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]

 

[deechip]

So your suggestion is for me to buy VueScan? Did you know that I would still need to buy hardware that works with the VueScan software? This would not resolve my problem as I own an HP Laserjet 3052, which is apparently not supported by VueScan when using a MAC. Replacing my HP is not an option. Certainly if I had the crystal ball and knew that when I were to upgrade my operating system and word processing program I would no longer be able to use the scanner feature of the HP, I would not have bought the HP. But of course that is silly to suggest, as is the suggestion that I should "kiss HP goodbye."

 

[Clive Huggan]

We are solely volunteers who are fellow users of Word here, not
representatives of any manufacturer. Therefore, it is unreasonable to expect
us to be familiar with the minutiae of HP scanners and printers. For
example, I have another model of HP printer and have had no problem with
VueScan, but I obviously haven't quite the same experience as you.

As CyberTaz said, "no user should have to rely on anything other than the
software that was supposed to work in the first place". A range of
suggestions has been offered -- but winding back to Tiger is looking better
and better, if you are right about Laserjet 3052/VueScan/Mac
incompatibility.

Or if all that you say is accurate, I would think kissing HP goodbye is
indeed a very attractive option...

But we can only suggest from our own experience. You are the guy with the
captain's hat on and the hand on the tiller...

Cheers,

Clive Huggan
Canberra, Australia
(My time zone is 5-11 hours different from the Americas and Europe, so my
follow-on responses to those regions can be delayed)
====================================================

 

[John McGhie]

Whose suggestion? My suggestion was to roll back to OS 10.4 and stay there,
until either HP updates their drivers, or the device wears out.

Manufacturers will always try to make us buy their latest offering to relace
the previous one that still works perfectly well. But we do not have to be
"victims" of their carefully-planned obsolescence.

My HP All - In - One is still working just fine with OS 10.4. There's
nothing in 10.5 that would make ME go out and buy a new printer.

Roll back, and wait. Either Apple will come up with another OS that will
offer some really compelling advantages, or HP will come up with a printer
that offers something really good, or HP will come up with a 10.5 driver.

Remember when you first got into Macs, people used to say that a Mac would
keep running for 20 years? Guess what: they still will

Cheers

So your suggestion is for me to buy VueScan? Did you know that I would still
need to buy hardware that works with the VueScan software? This would not
resolve my problem as I own an HP Laserjet 3052, which is apparently not
supported by VueScan when using a MAC. Replacing my HP is not an option.
Certainly if I had the crystal ball and knew that when I were to upgrade my
operating system and word processing program I would no longer be able to use
the scanner feature of the HP, I would not have bought the HP. But of course
that is silly to suggest, as is the suggestion that I should "kiss HP
goodbye."

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]

 

[CyberTaz]

Hello Again John -

I'm in compete agreement with your sentiments, but take into consideration
that anyone who's bought a Mac since roughly November most likely had
Leopard from the git-go and may not have Tiger to roll back to.

IMHO, I really don't think a user should have to invest in an older version
of the OS just to make their peripherals work My sympathies lie with
those who are caught up in the conundrum, and as the poster laments, users
shouldn't have to be omniscient or have to do an outrageous amount of
research to confirm whether a printer will work or not... In fact, most
advertise OS X version x.x.x *or later* so until you "buy & try" you have no
way of knowing.

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[Phillip Jones]

Adobe and HP has always had a Love/Hate, Yin/Yang Relationship.

In the past every time Hp came out with a new print driver That fixed
the problem of pdfs looking like jumbled diagonal lines (look like an
old time TV with Horizontal sync problems) Hp would come out with a new
driver. The adobe would come out within six weeks of its being put on
HP's website; adobe would come out with some type of supposed fix for a
problem and the problem would reappear.

I was constantly blessed with that on my old HP 650C and then my Hp
995cse. I sometime wondered in the back of my head whether Adobe
couldn't stand HP and just made changes to aggravate HP printer owners.
;-) Fortunately that problem hasn't existed in a couple of years or so
on my 995cse printer.

So anything is possible between Adobe and HP.

I prefer HP printers (Ink jets) because the paper lay flat in input tray
- I don't have the room for one with input trays like fax machines. And
Each time you get new cartridges you get a new print head. In Epson and
other if the print head goes bad you dump the printer and buy a new one.

So for me HP's are the ideal machines.

Hello Again John -

I'm in compete agreement with your sentiments, but take into consideration
that anyone who's bought a Mac since roughly November most likely had
Leopard from the git-go and may not have Tiger to roll back to.

IMHO, I really don't think a user should have to invest in an older version
of the OS just to make their peripherals work My sympathies lie with
those who are caught up in the conundrum, and as the poster laments, users
shouldn't have to be omniscient or have to do an outrageous amount of
research to confirm whether a printer will work or not... In fact, most
advertise OS X version x.x.x *or later* so until you "buy & try" you have no
way of knowing.

Regards |:>)
Bob Jones
[MVP] Office:Mac

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[Jim Gordon MVP]

Me get upset, Gentleman Jim? Never!

I got caught again through not being aware of Word 2008. Apologies. ;-)

Clive
=====

Hi again,

Deechip made two changes after purchasing the all-in-one. Change #1 was
to upgrade from MacOS 10.4 Tiger to MacOS 10.5 Leopard.

The second change was to change from Office 2004 to Office 2008.

I disagree that it is reasonable to expect hardware drivers to have
indefinite support. The hardware and its driver worked in 10.4 Tiger
with office 2004 as advertised.

The change in MacOS from 10.4 was enormous, not trivial. Most hardware
drivers had to be re-written, and that process could not start until
after 10.5 had been released.

In order to work in 10.5 Leopard Deechip needs an updated driver, which
in theory can be downloaded from the HP web site. I tried to check
whether there's an all-in-one Leopard driver, but the HP site is so slow
tonight I couldn't get the welcome page to load. My presumptions that by
now HP all-in-one drivers are available for Leopard.

The second change is more significant. Because Visual Basic For
Applications was removed from the Macintosh Office product, Mac users
who relied on VBA indirectly have discovered there are unanticipated
consequences to having VBA gone AWOL.

One of the consequences is TWAIN support went away. So even if Deechip
were to put the current HP device driver into Leopard and the driver
works flawlessly, since the version of Office was changed to 2008 there
is no way to activate the driver from Microsoft Word any more.

There was a quip earlier in this thread that Office 2004 is looking
pretty good about now. There's more than just a kernel of truth in that
statement. With an HP Leopard driver and Office 2004 then scanning
directly into Word (excel, and PowerPoint) will work.

-Jim

--
Jim Gordon
Mac MVP

MVPs are independent experts who are not affiliated with Microsoft.


Visit my blog
http://blog.360.yahoo.com/blog-i7JMeio7cqvhotIUwCzaJWq9

 

[Phillip Jones]

Hi again,

-------------------------snip-------------------------

The second change is more significant. Because Visual Basic For
Applications was removed from the Macintosh Office product, Mac users
who relied on VBA indirectly have discovered there are unanticipated
consequences to having VBA gone AWOL.

One of the consequences is TWAIN support went away. So even if Deechip
were to put the current HP device driver into Leopard and the driver
works flawlessly, since the version of Office was changed to 2008 there
is no way to activate the driver from Microsoft Word any more.

There was a quip earlier in this thread that Office 2004 is looking
pretty good about now. There's more than just a kernel of truth in that
statement. With an HP Leopard driver and Office 2004 then scanning
directly into Word (excel, and PowerPoint) will work.

-Jim

Please explain why Twain support died when VBA was yanked!
I thought twain support was supposed to be at System Level

TWAIN is akin to Print Drivers except its the driver system for Scanners.

I was only when OSX.4 did twain support become fully operational.

IN OSX.x Twain was only for Scanners if you used SANE/Twain Converts
from the open Source S.A.N.E. project.

This makes it sound like that Scanner manufacturers are wasting their
time making scanners for The Mac Platform.
--
------------------------------------------------------------------------
Phillip M. Jones, CET |LIFE MEMBER: VPEA ETA-I, NESDA, ISCET, Sterling
616 Liberty Street |Who's Who. PHONE:276-632-5045, FAX:276-632-0868
Martinsville Va 24112 |[email protected], ICQ11269732, AIM pjonescet
------------------------------------------------------------------------

If it's "fixed", don't "break it"!

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