Sent attachments not received

[Elizabeth]

I have a mailing list of about 48 people where I send a Word document (55 kb)
as an attachment. The document was created in Word 2003 although I am now
using Office 2007. Some of the recipients receive the attachment, others do
not. There doesn't appear to be a common denominator (some using the same
service provider receive the attachment - others do not). One recipient sent
the following message back to me: "Sorry but no attachment again. When I
right click on your message and select 'properties', 'details' and then
'message source' and scroll down it says 'X-MS-has attach: Yes'. So it thinks
it has an attachment but it didn't arrive".
I have tried sending emails with the attachment individually but it is still
not received on the other end.
Any suggestions?

 

[K. Orland]

Is it possible those recipients who don't receive the attachments are not
Outlook users? If that is the case, then perhaps you are using Outlook's
default format Rich Text. If this is correct, change your format to HTML or
plain text and the issue will likely resolve itself.

Rich Text format is specific to Microsoft Outlook. Non-Outlook email clients
have difficulty with this particular format, some are unable to read it and
some may not receive attachments.

If the above is not the scenario you are encountering, please let me know.

 

[Elizabeth]

Thank you for your reply. My default was already set to HTML. I changed it
to plain text and sent a new email with the same attachment, but the problem
remains. One of the recipients was able to forward my email to another email
address at another service provider and open my attachment that way. Another
recipient received the attachment when I sent an individual email to him.
Could this be a problem with the recipients' servers and not a problem at my
end? I did not have this problem before our organization switched to Outlook.

 

[K. Orland]

If your recipient could forward your email and receive the attachment at
another email address, then obviously the attachment was there.

 

[Elizabeth]

Thanks anyway. I didn't have this problem before the switch to Outlook so
I'm still not convinced, but I will ask my recipients to investigate with
their service providers on the other end. Elizabeth

 

[K. Orland]

I use Outlook every day, both at work and at home, and have never had an
attachment go astray without a logical explanation (such as having my
antivirus configured to actively scan incoming/outgoing emails, a third party
add in, SPAM filtering, junk mail filter, etc.).

 

[eolivere]

I’ve a similar problem. This is my case:
• Attachment .xls or .doc
• Message format HTML

• Tablet pc with Outlook 2007 cache enabled (Exchange)
• PC with Outlook 2007 cache disabled

• When sending the e-mail to four recipients
o From Tablet Pc = One recipient doesn’t receive the attachment
o From PC = Works fine, no problem

• Recipient e-mail client
o X-Mailer: Microsoft Outlook Express 6.00.2900.2180

Any suggestion?

Thanks in advance!

 

[K. Orland]

Default format? If you're using rich text format, that could be the culprit.
As well, you can look to any third party integration with Outlook such as
antivirus, Add Ins, etc.

 

[eolivere]

My default format is HTML. I'm rather confused..
All recipients can read the attachmen if I send the message from my PC. But
one of the recipients can not if I send it from my tablet.
So which one is the suspicious, my tablet or the recipient's pc? What else
should I check to solve the problem?

 

[Brian Tillman [MVP - Outlook]]

My default format is HTML. I'm rather confused..
All recipients can read the attachmen if I send the message from my PC.
But
one of the recipients can not if I send it from my tablet.
So which one is the suspicious, my tablet or the recipient's pc? What else
should I check to solve the problem?

Internal or external address? If the latter, perhaps you have the
contact-specific setting enabled to always send in Rich Text format for that
one contact. Open the contact on the tablet and double-click the E-mail
address. If you see an "E-mail Properties" dialogue, check the "Internet
format" drop-down at the bottom.

 

[eolivere]

Great! The external address had been set to RTF. First, I choose "let
outlook..." but it didn't work. Finally, I choose "only text..." for this
contact and it worked. It'd be nice to me if I were able to choose html
format in future.
Thank you!

 

[Brian Tillman [MVP - Outlook]]

Great! The external address had been set to RTF. First, I choose "let
outlook..." but it didn't work. Finally, I choose "only text..." for this
contact and it worked. It'd be nice to me if I were able to choose html
format in future.

The setting "Let Outlook decide..." should allow whatever you've chosen as
the default format on Tools>Options>Mail Format to apply.

 

[Carrie]

I haven't changed anything in my Outlook 07, and all of a sudden a few days
ago, recipients either don't get the attachments (.doc, .jpg, .xls, .pdf) or
they get something and it's not readable. Most often the attachment appears
to be dropped. There are no common demoninators. I have a road runner
address, and the attachments are not received by those with AOL, hotmail,
yahoo, road runner, gmail, etc. I have also tried to send to just one person,
several people at a time, even to myself. I always receive and can open the
attachment. No one seems to get them, altho' it shows in my sent file the
attachment was indeed sent.

This just started happening out of the blue - can anyone help? It's started
to negatively impact my business. Thank you!

 

[Carrie]

Oh, I neglected to mention that those who aren't receiving the attachment did
successfully receive some from me in the past. Their email addresses are the
same as are their servers. Truly, nothing has changed. Personally, I work
from a home laptop as do many of the people I email. Also, these people are
receiving attachments from others successfully who use Outlook 07, road
runner, etc. I am also receiving email attachments fine. I just cannot send
them. Or rather, I can send them, no one gets them.

 

[Brian Tillman [MVP - Outlook]]

Oh, I neglected to mention that those who aren't receiving the attachment
did
successfully receive some from me in the past. Their email addresses are
the
same as are their servers. Truly, nothing has changed. Personally, I work
from a home laptop as do many of the people I email. Also, these people
are
receiving attachments from others successfully who use Outlook 07, road
runner, etc. I am also receiving email attachments fine. I just cannot
send
them. Or rather, I can send them, no one gets them.

Do they get the message but no attachment or do they not get the message?

 

[Carrie]

They get the message with no attachment attached.

 

[Brian Tillman [MVP - Outlook]]

They get the message with no attachment attached.

Then it sounds like you are sending a message using Rich Text format to
someone without Outlook. Only Outlook users can receive Rich Text messages
and properly render them. Change your composition format to HTML or Plain
Text. If it's already set that way in Tools>Options>Mail Format, then
likely you have a per-Contact setting causing the problem. Open the contact
record of the person getting no attachments and double-click their E-mail
address. You should see an "E-mail Properties" dialogue and at the bototm
should be an "Internet format" drop-down. That drop-down should contain
"Let Outlook decide the best sending format".

 

[Carrie]

I had already checked and all my messages are sent in HTML format. It's not
just one recipient affected, it's everyone I send to. I did just go in and
spot check a bunch of people to see that their email properties read what you
suggested, and they all did (letting Outlook choose the best format). Now
what?

 

[Brian Tillman [MVP - Outlook]]

I had already checked and all my messages are sent in HTML format. It's not
just one recipient affected, it's everyone I send to. I did just go in and
spot check a bunch of people to see that their email properties read what
you
suggested, and they all did (letting Outlook choose the best format). Now
what?

Off-hand, I can't think of anything else. Perhaps another person will be
able to offer a suggestion. Sorry.

 

[Carrie]

Thank you for trying! It's much appreciated. Anyone else have ideas?