Severe problems activating Office Professional Edition 2003

E

ENACL125

When I took delivery of my PC a couple of months ago, it had a trial version
of Office Standard Edition 2003 installed. I was not prompted to activate the
software, so I just thought I would install the Office Professional Edition
2003 I had purchased with my computer when the trial version of Office
Standard Edition ran out.

After a few weeks, the trial version went into reduced functionality mode,
so I installed Office Professional, which then worked fine for the last few
weeks.

Today, Office Professional has gone into reduced functionality mode and it
has occurred to me (having been to many websites this evening to work out why
this has happened) that the Activation Wizard did not appear when I installed
Office Professional and has not appeared since.

I have tried to do Help > Activate Product from the menu at the top of the
screen in all of the office programmes (ie Outlook, Word, Excel, etc), but
nothing happens. I do not even get a dialogue box to say that the product has
already been activated, which I believe should happen if the product has been
activated.

I also tried something that I found on the Microsoft support site. They
suggested removing a file called opa11.dat in C:\Documents and settings\All
users\Application data\Microsoft\Office\Data, which can apparently sometimes
prevent the activation wizard from working. I did this, and tried starting an
office programme and doing Help > Activate product, but again nothing
happened.

I have also this evening uninstalled both Office Professional and Office
Standard (which was still on the list of programmes in add/remove software),
then reinstalled Office Professional. The Activation Wizard did not appear
when I started any of the Office programmes, and all the programmes were
still in reduced functionality mode.

Finally this evening, I called the Microsoft activation helpline. They could
not activate my software because I need an Identification ID apparently. But
they did suggest that I uninstall office Professional again, defragment the
drive, shut down the computer and then reinstall the software. I tried this
(and I also deleted the opa11.dat file after I'd reinstalled Office and
before I started up any office programmes), but the Activation Wizard still
did not appear, either when I started any of the Office programmes, or when I
did Help > Activate product in any of them.

Does anyone have any ideas, please?
 
M

Milly Staples [MVP - Outlook]

Uninstall both products and install your purchased retail version.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, ENACL125 asked:

| When I took delivery of my PC a couple of months ago, it had a trial
| version of Office Standard Edition 2003 installed. I was not prompted
| to activate the software, so I just thought I would install the
| Office Professional Edition 2003 I had purchased with my computer
| when the trial version of Office Standard Edition ran out.
|
| After a few weeks, the trial version went into reduced functionality
| mode, so I installed Office Professional, which then worked fine for
| the last few weeks.
|
| Today, Office Professional has gone into reduced functionality mode
| and it has occurred to me (having been to many websites this evening
| to work out why this has happened) that the Activation Wizard did not
| appear when I installed Office Professional and has not appeared
| since.
|
| I have tried to do Help > Activate Product from the menu at the top
| of the screen in all of the office programmes (ie Outlook, Word,
| Excel, etc), but nothing happens. I do not even get a dialogue box to
| say that the product has already been activated, which I believe
| should happen if the product has been activated.
|
| I also tried something that I found on the Microsoft support site.
| They suggested removing a file called opa11.dat in C:\Documents and
| settings\All users\Application data\Microsoft\Office\Data, which can
| apparently sometimes prevent the activation wizard from working. I
| did this, and tried starting an office programme and doing Help >
| Activate product, but again nothing happened.
|
| I have also this evening uninstalled both Office Professional and
| Office Standard (which was still on the list of programmes in
| add/remove software), then reinstalled Office Professional. The
| Activation Wizard did not appear when I started any of the Office
| programmes, and all the programmes were still in reduced
| functionality mode.
|
| Finally this evening, I called the Microsoft activation helpline.
| They could not activate my software because I need an Identification
| ID apparently. But they did suggest that I uninstall office
| Professional again, defragment the drive, shut down the computer and
| then reinstall the software. I tried this (and I also deleted the
| opa11.dat file after I'd reinstalled Office and before I started up
| any office programmes), but the Activation Wizard still did not
| appear, either when I started any of the Office programmes, or when I
| did Help > Activate product in any of them.
|
| Does anyone have any ideas, please?
 
M

Milly Staples [MVP - Outlook]

Uninstall both products and install your purchased retail version.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, ENACL125 asked:

| When I took delivery of my PC a couple of months ago, it had a trial
| version of Office Standard Edition 2003 installed. I was not prompted
| to activate the software, so I just thought I would install the
| Office Professional Edition 2003 I had purchased with my computer
| when the trial version of Office Standard Edition ran out.
|
| After a few weeks, the trial version went into reduced functionality
| mode, so I installed Office Professional, which then worked fine for
| the last few weeks.
|
| Today, Office Professional has gone into reduced functionality mode
| and it has occurred to me (having been to many websites this evening
| to work out why this has happened) that the Activation Wizard did not
| appear when I installed Office Professional and has not appeared
| since.
|
| I have tried to do Help > Activate Product from the menu at the top
| of the screen in all of the office programmes (ie Outlook, Word,
| Excel, etc), but nothing happens. I do not even get a dialogue box to
| say that the product has already been activated, which I believe
| should happen if the product has been activated.
|
| I also tried something that I found on the Microsoft support site.
| They suggested removing a file called opa11.dat in C:\Documents and
| settings\All users\Application data\Microsoft\Office\Data, which can
| apparently sometimes prevent the activation wizard from working. I
| did this, and tried starting an office programme and doing Help >
| Activate product, but again nothing happened.
|
| I have also this evening uninstalled both Office Professional and
| Office Standard (which was still on the list of programmes in
| add/remove software), then reinstalled Office Professional. The
| Activation Wizard did not appear when I started any of the Office
| programmes, and all the programmes were still in reduced
| functionality mode.
|
| Finally this evening, I called the Microsoft activation helpline.
| They could not activate my software because I need an Identification
| ID apparently. But they did suggest that I uninstall office
| Professional again, defragment the drive, shut down the computer and
| then reinstall the software. I tried this (and I also deleted the
| opa11.dat file after I'd reinstalled Office and before I started up
| any office programmes), but the Activation Wizard still did not
| appear, either when I started any of the Office programmes, or when I
| did Help > Activate product in any of them.
|
| Does anyone have any ideas, please?
 
M

Milly Staples [MVP - Outlook]

Uninstall both products and install your purchased retail version.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, ENACL125 asked:

| When I took delivery of my PC a couple of months ago, it had a trial
| version of Office Standard Edition 2003 installed. I was not prompted
| to activate the software, so I just thought I would install the
| Office Professional Edition 2003 I had purchased with my computer
| when the trial version of Office Standard Edition ran out.
|
| After a few weeks, the trial version went into reduced functionality
| mode, so I installed Office Professional, which then worked fine for
| the last few weeks.
|
| Today, Office Professional has gone into reduced functionality mode
| and it has occurred to me (having been to many websites this evening
| to work out why this has happened) that the Activation Wizard did not
| appear when I installed Office Professional and has not appeared
| since.
|
| I have tried to do Help > Activate Product from the menu at the top
| of the screen in all of the office programmes (ie Outlook, Word,
| Excel, etc), but nothing happens. I do not even get a dialogue box to
| say that the product has already been activated, which I believe
| should happen if the product has been activated.
|
| I also tried something that I found on the Microsoft support site.
| They suggested removing a file called opa11.dat in C:\Documents and
| settings\All users\Application data\Microsoft\Office\Data, which can
| apparently sometimes prevent the activation wizard from working. I
| did this, and tried starting an office programme and doing Help >
| Activate product, but again nothing happened.
|
| I have also this evening uninstalled both Office Professional and
| Office Standard (which was still on the list of programmes in
| add/remove software), then reinstalled Office Professional. The
| Activation Wizard did not appear when I started any of the Office
| programmes, and all the programmes were still in reduced
| functionality mode.
|
| Finally this evening, I called the Microsoft activation helpline.
| They could not activate my software because I need an Identification
| ID apparently. But they did suggest that I uninstall office
| Professional again, defragment the drive, shut down the computer and
| then reinstall the software. I tried this (and I also deleted the
| opa11.dat file after I'd reinstalled Office and before I started up
| any office programmes), but the Activation Wizard still did not
| appear, either when I started any of the Office programmes, or when I
| did Help > Activate product in any of them.
|
| Does anyone have any ideas, please?
 
M

Milly Staples [MVP - Outlook]

Uninstall both products and install your purchased retail version.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, ENACL125 asked:

| When I took delivery of my PC a couple of months ago, it had a trial
| version of Office Standard Edition 2003 installed. I was not prompted
| to activate the software, so I just thought I would install the
| Office Professional Edition 2003 I had purchased with my computer
| when the trial version of Office Standard Edition ran out.
|
| After a few weeks, the trial version went into reduced functionality
| mode, so I installed Office Professional, which then worked fine for
| the last few weeks.
|
| Today, Office Professional has gone into reduced functionality mode
| and it has occurred to me (having been to many websites this evening
| to work out why this has happened) that the Activation Wizard did not
| appear when I installed Office Professional and has not appeared
| since.
|
| I have tried to do Help > Activate Product from the menu at the top
| of the screen in all of the office programmes (ie Outlook, Word,
| Excel, etc), but nothing happens. I do not even get a dialogue box to
| say that the product has already been activated, which I believe
| should happen if the product has been activated.
|
| I also tried something that I found on the Microsoft support site.
| They suggested removing a file called opa11.dat in C:\Documents and
| settings\All users\Application data\Microsoft\Office\Data, which can
| apparently sometimes prevent the activation wizard from working. I
| did this, and tried starting an office programme and doing Help >
| Activate product, but again nothing happened.
|
| I have also this evening uninstalled both Office Professional and
| Office Standard (which was still on the list of programmes in
| add/remove software), then reinstalled Office Professional. The
| Activation Wizard did not appear when I started any of the Office
| programmes, and all the programmes were still in reduced
| functionality mode.
|
| Finally this evening, I called the Microsoft activation helpline.
| They could not activate my software because I need an Identification
| ID apparently. But they did suggest that I uninstall office
| Professional again, defragment the drive, shut down the computer and
| then reinstall the software. I tried this (and I also deleted the
| opa11.dat file after I'd reinstalled Office and before I started up
| any office programmes), but the Activation Wizard still did not
| appear, either when I started any of the Office programmes, or when I
| did Help > Activate product in any of them.
|
| Does anyone have any ideas, please?
 
M

Milly Staples [MVP - Outlook]

Uninstall both products and install your purchased retail version.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, ENACL125 asked:

| When I took delivery of my PC a couple of months ago, it had a trial
| version of Office Standard Edition 2003 installed. I was not prompted
| to activate the software, so I just thought I would install the
| Office Professional Edition 2003 I had purchased with my computer
| when the trial version of Office Standard Edition ran out.
|
| After a few weeks, the trial version went into reduced functionality
| mode, so I installed Office Professional, which then worked fine for
| the last few weeks.
|
| Today, Office Professional has gone into reduced functionality mode
| and it has occurred to me (having been to many websites this evening
| to work out why this has happened) that the Activation Wizard did not
| appear when I installed Office Professional and has not appeared
| since.
|
| I have tried to do Help > Activate Product from the menu at the top
| of the screen in all of the office programmes (ie Outlook, Word,
| Excel, etc), but nothing happens. I do not even get a dialogue box to
| say that the product has already been activated, which I believe
| should happen if the product has been activated.
|
| I also tried something that I found on the Microsoft support site.
| They suggested removing a file called opa11.dat in C:\Documents and
| settings\All users\Application data\Microsoft\Office\Data, which can
| apparently sometimes prevent the activation wizard from working. I
| did this, and tried starting an office programme and doing Help >
| Activate product, but again nothing happened.
|
| I have also this evening uninstalled both Office Professional and
| Office Standard (which was still on the list of programmes in
| add/remove software), then reinstalled Office Professional. The
| Activation Wizard did not appear when I started any of the Office
| programmes, and all the programmes were still in reduced
| functionality mode.
|
| Finally this evening, I called the Microsoft activation helpline.
| They could not activate my software because I need an Identification
| ID apparently. But they did suggest that I uninstall office
| Professional again, defragment the drive, shut down the computer and
| then reinstall the software. I tried this (and I also deleted the
| opa11.dat file after I'd reinstalled Office and before I started up
| any office programmes), but the Activation Wizard still did not
| appear, either when I started any of the Office programmes, or when I
| did Help > Activate product in any of them.
|
| Does anyone have any ideas, please?
 
M

Milly Staples [MVP - Outlook]

Uninstall both products and install your purchased retail version.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, ENACL125 asked:

| When I took delivery of my PC a couple of months ago, it had a trial
| version of Office Standard Edition 2003 installed. I was not prompted
| to activate the software, so I just thought I would install the
| Office Professional Edition 2003 I had purchased with my computer
| when the trial version of Office Standard Edition ran out.
|
| After a few weeks, the trial version went into reduced functionality
| mode, so I installed Office Professional, which then worked fine for
| the last few weeks.
|
| Today, Office Professional has gone into reduced functionality mode
| and it has occurred to me (having been to many websites this evening
| to work out why this has happened) that the Activation Wizard did not
| appear when I installed Office Professional and has not appeared
| since.
|
| I have tried to do Help > Activate Product from the menu at the top
| of the screen in all of the office programmes (ie Outlook, Word,
| Excel, etc), but nothing happens. I do not even get a dialogue box to
| say that the product has already been activated, which I believe
| should happen if the product has been activated.
|
| I also tried something that I found on the Microsoft support site.
| They suggested removing a file called opa11.dat in C:\Documents and
| settings\All users\Application data\Microsoft\Office\Data, which can
| apparently sometimes prevent the activation wizard from working. I
| did this, and tried starting an office programme and doing Help >
| Activate product, but again nothing happened.
|
| I have also this evening uninstalled both Office Professional and
| Office Standard (which was still on the list of programmes in
| add/remove software), then reinstalled Office Professional. The
| Activation Wizard did not appear when I started any of the Office
| programmes, and all the programmes were still in reduced
| functionality mode.
|
| Finally this evening, I called the Microsoft activation helpline.
| They could not activate my software because I need an Identification
| ID apparently. But they did suggest that I uninstall office
| Professional again, defragment the drive, shut down the computer and
| then reinstall the software. I tried this (and I also deleted the
| opa11.dat file after I'd reinstalled Office and before I started up
| any office programmes), but the Activation Wizard still did not
| appear, either when I started any of the Office programmes, or when I
| did Help > Activate product in any of them.
|
| Does anyone have any ideas, please?
 
M

Milly Staples [MVP - Outlook]

Uninstall both products and install your purchased retail version.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, ENACL125 asked:

| When I took delivery of my PC a couple of months ago, it had a trial
| version of Office Standard Edition 2003 installed. I was not prompted
| to activate the software, so I just thought I would install the
| Office Professional Edition 2003 I had purchased with my computer
| when the trial version of Office Standard Edition ran out.
|
| After a few weeks, the trial version went into reduced functionality
| mode, so I installed Office Professional, which then worked fine for
| the last few weeks.
|
| Today, Office Professional has gone into reduced functionality mode
| and it has occurred to me (having been to many websites this evening
| to work out why this has happened) that the Activation Wizard did not
| appear when I installed Office Professional and has not appeared
| since.
|
| I have tried to do Help > Activate Product from the menu at the top
| of the screen in all of the office programmes (ie Outlook, Word,
| Excel, etc), but nothing happens. I do not even get a dialogue box to
| say that the product has already been activated, which I believe
| should happen if the product has been activated.
|
| I also tried something that I found on the Microsoft support site.
| They suggested removing a file called opa11.dat in C:\Documents and
| settings\All users\Application data\Microsoft\Office\Data, which can
| apparently sometimes prevent the activation wizard from working. I
| did this, and tried starting an office programme and doing Help >
| Activate product, but again nothing happened.
|
| I have also this evening uninstalled both Office Professional and
| Office Standard (which was still on the list of programmes in
| add/remove software), then reinstalled Office Professional. The
| Activation Wizard did not appear when I started any of the Office
| programmes, and all the programmes were still in reduced
| functionality mode.
|
| Finally this evening, I called the Microsoft activation helpline.
| They could not activate my software because I need an Identification
| ID apparently. But they did suggest that I uninstall office
| Professional again, defragment the drive, shut down the computer and
| then reinstall the software. I tried this (and I also deleted the
| opa11.dat file after I'd reinstalled Office and before I started up
| any office programmes), but the Activation Wizard still did not
| appear, either when I started any of the Office programmes, or when I
| did Help > Activate product in any of them.
|
| Does anyone have any ideas, please?
 
M

Milly Staples [MVP - Outlook]

Uninstall both products and install your purchased retail version.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, ENACL125 asked:

| When I took delivery of my PC a couple of months ago, it had a trial
| version of Office Standard Edition 2003 installed. I was not prompted
| to activate the software, so I just thought I would install the
| Office Professional Edition 2003 I had purchased with my computer
| when the trial version of Office Standard Edition ran out.
|
| After a few weeks, the trial version went into reduced functionality
| mode, so I installed Office Professional, which then worked fine for
| the last few weeks.
|
| Today, Office Professional has gone into reduced functionality mode
| and it has occurred to me (having been to many websites this evening
| to work out why this has happened) that the Activation Wizard did not
| appear when I installed Office Professional and has not appeared
| since.
|
| I have tried to do Help > Activate Product from the menu at the top
| of the screen in all of the office programmes (ie Outlook, Word,
| Excel, etc), but nothing happens. I do not even get a dialogue box to
| say that the product has already been activated, which I believe
| should happen if the product has been activated.
|
| I also tried something that I found on the Microsoft support site.
| They suggested removing a file called opa11.dat in C:\Documents and
| settings\All users\Application data\Microsoft\Office\Data, which can
| apparently sometimes prevent the activation wizard from working. I
| did this, and tried starting an office programme and doing Help >
| Activate product, but again nothing happened.
|
| I have also this evening uninstalled both Office Professional and
| Office Standard (which was still on the list of programmes in
| add/remove software), then reinstalled Office Professional. The
| Activation Wizard did not appear when I started any of the Office
| programmes, and all the programmes were still in reduced
| functionality mode.
|
| Finally this evening, I called the Microsoft activation helpline.
| They could not activate my software because I need an Identification
| ID apparently. But they did suggest that I uninstall office
| Professional again, defragment the drive, shut down the computer and
| then reinstall the software. I tried this (and I also deleted the
| opa11.dat file after I'd reinstalled Office and before I started up
| any office programmes), but the Activation Wizard still did not
| appear, either when I started any of the Office programmes, or when I
| did Help > Activate product in any of them.
|
| Does anyone have any ideas, please?
 
M

Milly Staples [MVP - Outlook]

Uninstall both products and install your purchased retail version.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, ENACL125 asked:

| When I took delivery of my PC a couple of months ago, it had a trial
| version of Office Standard Edition 2003 installed. I was not prompted
| to activate the software, so I just thought I would install the
| Office Professional Edition 2003 I had purchased with my computer
| when the trial version of Office Standard Edition ran out.
|
| After a few weeks, the trial version went into reduced functionality
| mode, so I installed Office Professional, which then worked fine for
| the last few weeks.
|
| Today, Office Professional has gone into reduced functionality mode
| and it has occurred to me (having been to many websites this evening
| to work out why this has happened) that the Activation Wizard did not
| appear when I installed Office Professional and has not appeared
| since.
|
| I have tried to do Help > Activate Product from the menu at the top
| of the screen in all of the office programmes (ie Outlook, Word,
| Excel, etc), but nothing happens. I do not even get a dialogue box to
| say that the product has already been activated, which I believe
| should happen if the product has been activated.
|
| I also tried something that I found on the Microsoft support site.
| They suggested removing a file called opa11.dat in C:\Documents and
| settings\All users\Application data\Microsoft\Office\Data, which can
| apparently sometimes prevent the activation wizard from working. I
| did this, and tried starting an office programme and doing Help >
| Activate product, but again nothing happened.
|
| I have also this evening uninstalled both Office Professional and
| Office Standard (which was still on the list of programmes in
| add/remove software), then reinstalled Office Professional. The
| Activation Wizard did not appear when I started any of the Office
| programmes, and all the programmes were still in reduced
| functionality mode.
|
| Finally this evening, I called the Microsoft activation helpline.
| They could not activate my software because I need an Identification
| ID apparently. But they did suggest that I uninstall office
| Professional again, defragment the drive, shut down the computer and
| then reinstall the software. I tried this (and I also deleted the
| opa11.dat file after I'd reinstalled Office and before I started up
| any office programmes), but the Activation Wizard still did not
| appear, either when I started any of the Office programmes, or when I
| did Help > Activate product in any of them.
|
| Does anyone have any ideas, please?
 
E

ENACL125

Milly, thanks for this, but, as noted in paragraph six of my original post, I
have already tried uninstalling both products and reinstalling the version
that I purchased.

Anyone have any other ideas, please?

Milly Staples said:
Uninstall both products and install your purchased retail version.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, ENACL125 asked:

| When I took delivery of my PC a couple of months ago, it had a trial
| version of Office Standard Edition 2003 installed. I was not prompted
| to activate the software, so I just thought I would install the
| Office Professional Edition 2003 I had purchased with my computer
| when the trial version of Office Standard Edition ran out.
|
| After a few weeks, the trial version went into reduced functionality
| mode, so I installed Office Professional, which then worked fine for
| the last few weeks.
|
| Today, Office Professional has gone into reduced functionality mode
| and it has occurred to me (having been to many websites this evening
| to work out why this has happened) that the Activation Wizard did not
| appear when I installed Office Professional and has not appeared
| since.
|
| I have tried to do Help > Activate Product from the menu at the top
| of the screen in all of the office programmes (ie Outlook, Word,
| Excel, etc), but nothing happens. I do not even get a dialogue box to
| say that the product has already been activated, which I believe
| should happen if the product has been activated.
|
| I also tried something that I found on the Microsoft support site.
| They suggested removing a file called opa11.dat in C:\Documents and
| settings\All users\Application data\Microsoft\Office\Data, which can
| apparently sometimes prevent the activation wizard from working. I
| did this, and tried starting an office programme and doing Help >
| Activate product, but again nothing happened.
|
| I have also this evening uninstalled both Office Professional and
| Office Standard (which was still on the list of programmes in
| add/remove software), then reinstalled Office Professional. The
| Activation Wizard did not appear when I started any of the Office
| programmes, and all the programmes were still in reduced
| functionality mode.
|
| Finally this evening, I called the Microsoft activation helpline.
| They could not activate my software because I need an Identification
| ID apparently. But they did suggest that I uninstall office
| Professional again, defragment the drive, shut down the computer and
| then reinstall the software. I tried this (and I also deleted the
| opa11.dat file after I'd reinstalled Office and before I started up
| any office programmes), but the Activation Wizard still did not
| appear, either when I started any of the Office programmes, or when I
| did Help > Activate product in any of them.
|
| Does anyone have any ideas, please?
Click to expand...
 
E

ENACL125

Milly, thanks for this, but, as noted in paragraph six of my original post, I
have already tried uninstalling both products and reinstalling the version
that I purchased.

Anyone have any other ideas, please?

Milly Staples said:
Uninstall both products and install your purchased retail version.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, ENACL125 asked:

| When I took delivery of my PC a couple of months ago, it had a trial
| version of Office Standard Edition 2003 installed. I was not prompted
| to activate the software, so I just thought I would install the
| Office Professional Edition 2003 I had purchased with my computer
| when the trial version of Office Standard Edition ran out.
|
| After a few weeks, the trial version went into reduced functionality
| mode, so I installed Office Professional, which then worked fine for
| the last few weeks.
|
| Today, Office Professional has gone into reduced functionality mode
| and it has occurred to me (having been to many websites this evening
| to work out why this has happened) that the Activation Wizard did not
| appear when I installed Office Professional and has not appeared
| since.
|
| I have tried to do Help > Activate Product from the menu at the top
| of the screen in all of the office programmes (ie Outlook, Word,
| Excel, etc), but nothing happens. I do not even get a dialogue box to
| say that the product has already been activated, which I believe
| should happen if the product has been activated.
|
| I also tried something that I found on the Microsoft support site.
| They suggested removing a file called opa11.dat in C:\Documents and
| settings\All users\Application data\Microsoft\Office\Data, which can
| apparently sometimes prevent the activation wizard from working. I
| did this, and tried starting an office programme and doing Help >
| Activate product, but again nothing happened.
|
| I have also this evening uninstalled both Office Professional and
| Office Standard (which was still on the list of programmes in
| add/remove software), then reinstalled Office Professional. The
| Activation Wizard did not appear when I started any of the Office
| programmes, and all the programmes were still in reduced
| functionality mode.
|
| Finally this evening, I called the Microsoft activation helpline.
| They could not activate my software because I need an Identification
| ID apparently. But they did suggest that I uninstall office
| Professional again, defragment the drive, shut down the computer and
| then reinstall the software. I tried this (and I also deleted the
| opa11.dat file after I'd reinstalled Office and before I started up
| any office programmes), but the Activation Wizard still did not
| appear, either when I started any of the Office programmes, or when I
| did Help > Activate product in any of them.
|
| Does anyone have any ideas, please?
Click to expand...
 
E

ENACL125

Milly, thanks for this, but, as noted in paragraph six of my original post, I
have already tried uninstalling both products and reinstalling the version
that I purchased.

Anyone have any other ideas, please?

Milly Staples said:
Uninstall both products and install your purchased retail version.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, ENACL125 asked:

| When I took delivery of my PC a couple of months ago, it had a trial
| version of Office Standard Edition 2003 installed. I was not prompted
| to activate the software, so I just thought I would install the
| Office Professional Edition 2003 I had purchased with my computer
| when the trial version of Office Standard Edition ran out.
|
| After a few weeks, the trial version went into reduced functionality
| mode, so I installed Office Professional, which then worked fine for
| the last few weeks.
|
| Today, Office Professional has gone into reduced functionality mode
| and it has occurred to me (having been to many websites this evening
| to work out why this has happened) that the Activation Wizard did not
| appear when I installed Office Professional and has not appeared
| since.
|
| I have tried to do Help > Activate Product from the menu at the top
| of the screen in all of the office programmes (ie Outlook, Word,
| Excel, etc), but nothing happens. I do not even get a dialogue box to
| say that the product has already been activated, which I believe
| should happen if the product has been activated.
|
| I also tried something that I found on the Microsoft support site.
| They suggested removing a file called opa11.dat in C:\Documents and
| settings\All users\Application data\Microsoft\Office\Data, which can
| apparently sometimes prevent the activation wizard from working. I
| did this, and tried starting an office programme and doing Help >
| Activate product, but again nothing happened.
|
| I have also this evening uninstalled both Office Professional and
| Office Standard (which was still on the list of programmes in
| add/remove software), then reinstalled Office Professional. The
| Activation Wizard did not appear when I started any of the Office
| programmes, and all the programmes were still in reduced
| functionality mode.
|
| Finally this evening, I called the Microsoft activation helpline.
| They could not activate my software because I need an Identification
| ID apparently. But they did suggest that I uninstall office
| Professional again, defragment the drive, shut down the computer and
| then reinstall the software. I tried this (and I also deleted the
| opa11.dat file after I'd reinstalled Office and before I started up
| any office programmes), but the Activation Wizard still did not
| appear, either when I started any of the Office programmes, or when I
| did Help > Activate product in any of them.
|
| Does anyone have any ideas, please?
Click to expand...
 
E

ENACL125

Milly, thanks for this, but, as noted in paragraph six of my original post, I
have already tried uninstalling both products and reinstalling the version
that I purchased.

Anyone have any other ideas, please?

Milly Staples said:
Uninstall both products and install your purchased retail version.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, ENACL125 asked:

| When I took delivery of my PC a couple of months ago, it had a trial
| version of Office Standard Edition 2003 installed. I was not prompted
| to activate the software, so I just thought I would install the
| Office Professional Edition 2003 I had purchased with my computer
| when the trial version of Office Standard Edition ran out.
|
| After a few weeks, the trial version went into reduced functionality
| mode, so I installed Office Professional, which then worked fine for
| the last few weeks.
|
| Today, Office Professional has gone into reduced functionality mode
| and it has occurred to me (having been to many websites this evening
| to work out why this has happened) that the Activation Wizard did not
| appear when I installed Office Professional and has not appeared
| since.
|
| I have tried to do Help > Activate Product from the menu at the top
| of the screen in all of the office programmes (ie Outlook, Word,
| Excel, etc), but nothing happens. I do not even get a dialogue box to
| say that the product has already been activated, which I believe
| should happen if the product has been activated.
|
| I also tried something that I found on the Microsoft support site.
| They suggested removing a file called opa11.dat in C:\Documents and
| settings\All users\Application data\Microsoft\Office\Data, which can
| apparently sometimes prevent the activation wizard from working. I
| did this, and tried starting an office programme and doing Help >
| Activate product, but again nothing happened.
|
| I have also this evening uninstalled both Office Professional and
| Office Standard (which was still on the list of programmes in
| add/remove software), then reinstalled Office Professional. The
| Activation Wizard did not appear when I started any of the Office
| programmes, and all the programmes were still in reduced
| functionality mode.
|
| Finally this evening, I called the Microsoft activation helpline.
| They could not activate my software because I need an Identification
| ID apparently. But they did suggest that I uninstall office
| Professional again, defragment the drive, shut down the computer and
| then reinstall the software. I tried this (and I also deleted the
| opa11.dat file after I'd reinstalled Office and before I started up
| any office programmes), but the Activation Wizard still did not
| appear, either when I started any of the Office programmes, or when I
| did Help > Activate product in any of them.
|
| Does anyone have any ideas, please?
Click to expand...
 
E

ENACL125

Milly, thanks for this, but, as noted in paragraph six of my original post, I
have already tried uninstalling both products and reinstalling the version
that I purchased.

Anyone have any other ideas, please?

Milly Staples said:
Uninstall both products and install your purchased retail version.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, ENACL125 asked:

| When I took delivery of my PC a couple of months ago, it had a trial
| version of Office Standard Edition 2003 installed. I was not prompted
| to activate the software, so I just thought I would install the
| Office Professional Edition 2003 I had purchased with my computer
| when the trial version of Office Standard Edition ran out.
|
| After a few weeks, the trial version went into reduced functionality
| mode, so I installed Office Professional, which then worked fine for
| the last few weeks.
|
| Today, Office Professional has gone into reduced functionality mode
| and it has occurred to me (having been to many websites this evening
| to work out why this has happened) that the Activation Wizard did not
| appear when I installed Office Professional and has not appeared
| since.
|
| I have tried to do Help > Activate Product from the menu at the top
| of the screen in all of the office programmes (ie Outlook, Word,
| Excel, etc), but nothing happens. I do not even get a dialogue box to
| say that the product has already been activated, which I believe
| should happen if the product has been activated.
|
| I also tried something that I found on the Microsoft support site.
| They suggested removing a file called opa11.dat in C:\Documents and
| settings\All users\Application data\Microsoft\Office\Data, which can
| apparently sometimes prevent the activation wizard from working. I
| did this, and tried starting an office programme and doing Help >
| Activate product, but again nothing happened.
|
| I have also this evening uninstalled both Office Professional and
| Office Standard (which was still on the list of programmes in
| add/remove software), then reinstalled Office Professional. The
| Activation Wizard did not appear when I started any of the Office
| programmes, and all the programmes were still in reduced
| functionality mode.
|
| Finally this evening, I called the Microsoft activation helpline.
| They could not activate my software because I need an Identification
| ID apparently. But they did suggest that I uninstall office
| Professional again, defragment the drive, shut down the computer and
| then reinstall the software. I tried this (and I also deleted the
| opa11.dat file after I'd reinstalled Office and before I started up
| any office programmes), but the Activation Wizard still did not
| appear, either when I started any of the Office programmes, or when I
| did Help > Activate product in any of them.
|
| Does anyone have any ideas, please?
Click to expand...
 
E

ENACL125

Milly, thanks for this, but, as noted in paragraph six of my original post, I
have already tried uninstalling both products and reinstalling the version
that I purchased.

Anyone have any other ideas, please?

Milly Staples said:
Uninstall both products and install your purchased retail version.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, ENACL125 asked:

| When I took delivery of my PC a couple of months ago, it had a trial
| version of Office Standard Edition 2003 installed. I was not prompted
| to activate the software, so I just thought I would install the
| Office Professional Edition 2003 I had purchased with my computer
| when the trial version of Office Standard Edition ran out.
|
| After a few weeks, the trial version went into reduced functionality
| mode, so I installed Office Professional, which then worked fine for
| the last few weeks.
|
| Today, Office Professional has gone into reduced functionality mode
| and it has occurred to me (having been to many websites this evening
| to work out why this has happened) that the Activation Wizard did not
| appear when I installed Office Professional and has not appeared
| since.
|
| I have tried to do Help > Activate Product from the menu at the top
| of the screen in all of the office programmes (ie Outlook, Word,
| Excel, etc), but nothing happens. I do not even get a dialogue box to
| say that the product has already been activated, which I believe
| should happen if the product has been activated.
|
| I also tried something that I found on the Microsoft support site.
| They suggested removing a file called opa11.dat in C:\Documents and
| settings\All users\Application data\Microsoft\Office\Data, which can
| apparently sometimes prevent the activation wizard from working. I
| did this, and tried starting an office programme and doing Help >
| Activate product, but again nothing happened.
|
| I have also this evening uninstalled both Office Professional and
| Office Standard (which was still on the list of programmes in
| add/remove software), then reinstalled Office Professional. The
| Activation Wizard did not appear when I started any of the Office
| programmes, and all the programmes were still in reduced
| functionality mode.
|
| Finally this evening, I called the Microsoft activation helpline.
| They could not activate my software because I need an Identification
| ID apparently. But they did suggest that I uninstall office
| Professional again, defragment the drive, shut down the computer and
| then reinstall the software. I tried this (and I also deleted the
| opa11.dat file after I'd reinstalled Office and before I started up
| any office programmes), but the Activation Wizard still did not
| appear, either when I started any of the Office programmes, or when I
| did Help > Activate product in any of them.
|
| Does anyone have any ideas, please?
Click to expand...
 
E

ENACL125

Milly, thanks for this, but, as noted in paragraph six of my original post, I
have already tried uninstalling both products and reinstalling the version
that I purchased.

Anyone have any other ideas, please?

Milly Staples said:
Uninstall both products and install your purchased retail version.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, ENACL125 asked:

| When I took delivery of my PC a couple of months ago, it had a trial
| version of Office Standard Edition 2003 installed. I was not prompted
| to activate the software, so I just thought I would install the
| Office Professional Edition 2003 I had purchased with my computer
| when the trial version of Office Standard Edition ran out.
|
| After a few weeks, the trial version went into reduced functionality
| mode, so I installed Office Professional, which then worked fine for
| the last few weeks.
|
| Today, Office Professional has gone into reduced functionality mode
| and it has occurred to me (having been to many websites this evening
| to work out why this has happened) that the Activation Wizard did not
| appear when I installed Office Professional and has not appeared
| since.
|
| I have tried to do Help > Activate Product from the menu at the top
| of the screen in all of the office programmes (ie Outlook, Word,
| Excel, etc), but nothing happens. I do not even get a dialogue box to
| say that the product has already been activated, which I believe
| should happen if the product has been activated.
|
| I also tried something that I found on the Microsoft support site.
| They suggested removing a file called opa11.dat in C:\Documents and
| settings\All users\Application data\Microsoft\Office\Data, which can
| apparently sometimes prevent the activation wizard from working. I
| did this, and tried starting an office programme and doing Help >
| Activate product, but again nothing happened.
|
| I have also this evening uninstalled both Office Professional and
| Office Standard (which was still on the list of programmes in
| add/remove software), then reinstalled Office Professional. The
| Activation Wizard did not appear when I started any of the Office
| programmes, and all the programmes were still in reduced
| functionality mode.
|
| Finally this evening, I called the Microsoft activation helpline.
| They could not activate my software because I need an Identification
| ID apparently. But they did suggest that I uninstall office
| Professional again, defragment the drive, shut down the computer and
| then reinstall the software. I tried this (and I also deleted the
| opa11.dat file after I'd reinstalled Office and before I started up
| any office programmes), but the Activation Wizard still did not
| appear, either when I started any of the Office programmes, or when I
| did Help > Activate product in any of them.
|
| Does anyone have any ideas, please?
Click to expand...
 
E

ENACL125

Milly, thanks for this, but, as noted in paragraph six of my original post, I
have already tried uninstalling both products and reinstalling the version
that I purchased.

Anyone have any other ideas, please?

Milly Staples said:
Uninstall both products and install your purchased retail version.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, ENACL125 asked:

| When I took delivery of my PC a couple of months ago, it had a trial
| version of Office Standard Edition 2003 installed. I was not prompted
| to activate the software, so I just thought I would install the
| Office Professional Edition 2003 I had purchased with my computer
| when the trial version of Office Standard Edition ran out.
|
| After a few weeks, the trial version went into reduced functionality
| mode, so I installed Office Professional, which then worked fine for
| the last few weeks.
|
| Today, Office Professional has gone into reduced functionality mode
| and it has occurred to me (having been to many websites this evening
| to work out why this has happened) that the Activation Wizard did not
| appear when I installed Office Professional and has not appeared
| since.
|
| I have tried to do Help > Activate Product from the menu at the top
| of the screen in all of the office programmes (ie Outlook, Word,
| Excel, etc), but nothing happens. I do not even get a dialogue box to
| say that the product has already been activated, which I believe
| should happen if the product has been activated.
|
| I also tried something that I found on the Microsoft support site.
| They suggested removing a file called opa11.dat in C:\Documents and
| settings\All users\Application data\Microsoft\Office\Data, which can
| apparently sometimes prevent the activation wizard from working. I
| did this, and tried starting an office programme and doing Help >
| Activate product, but again nothing happened.
|
| I have also this evening uninstalled both Office Professional and
| Office Standard (which was still on the list of programmes in
| add/remove software), then reinstalled Office Professional. The
| Activation Wizard did not appear when I started any of the Office
| programmes, and all the programmes were still in reduced
| functionality mode.
|
| Finally this evening, I called the Microsoft activation helpline.
| They could not activate my software because I need an Identification
| ID apparently. But they did suggest that I uninstall office
| Professional again, defragment the drive, shut down the computer and
| then reinstall the software. I tried this (and I also deleted the
| opa11.dat file after I'd reinstalled Office and before I started up
| any office programmes), but the Activation Wizard still did not
| appear, either when I started any of the Office programmes, or when I
| did Help > Activate product in any of them.
|
| Does anyone have any ideas, please?
Click to expand...
 
E

ENACL125

Milly, thanks for this, but, as noted in paragraph six of my original post, I
have already tried uninstalling both products and reinstalling the version
that I purchased.

Anyone have any other ideas, please?

Milly Staples said:
Uninstall both products and install your purchased retail version.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, ENACL125 asked:

| When I took delivery of my PC a couple of months ago, it had a trial
| version of Office Standard Edition 2003 installed. I was not prompted
| to activate the software, so I just thought I would install the
| Office Professional Edition 2003 I had purchased with my computer
| when the trial version of Office Standard Edition ran out.
|
| After a few weeks, the trial version went into reduced functionality
| mode, so I installed Office Professional, which then worked fine for
| the last few weeks.
|
| Today, Office Professional has gone into reduced functionality mode
| and it has occurred to me (having been to many websites this evening
| to work out why this has happened) that the Activation Wizard did not
| appear when I installed Office Professional and has not appeared
| since.
|
| I have tried to do Help > Activate Product from the menu at the top
| of the screen in all of the office programmes (ie Outlook, Word,
| Excel, etc), but nothing happens. I do not even get a dialogue box to
| say that the product has already been activated, which I believe
| should happen if the product has been activated.
|
| I also tried something that I found on the Microsoft support site.
| They suggested removing a file called opa11.dat in C:\Documents and
| settings\All users\Application data\Microsoft\Office\Data, which can
| apparently sometimes prevent the activation wizard from working. I
| did this, and tried starting an office programme and doing Help >
| Activate product, but again nothing happened.
|
| I have also this evening uninstalled both Office Professional and
| Office Standard (which was still on the list of programmes in
| add/remove software), then reinstalled Office Professional. The
| Activation Wizard did not appear when I started any of the Office
| programmes, and all the programmes were still in reduced
| functionality mode.
|
| Finally this evening, I called the Microsoft activation helpline.
| They could not activate my software because I need an Identification
| ID apparently. But they did suggest that I uninstall office
| Professional again, defragment the drive, shut down the computer and
| then reinstall the software. I tried this (and I also deleted the
| opa11.dat file after I'd reinstalled Office and before I started up
| any office programmes), but the Activation Wizard still did not
| appear, either when I started any of the Office programmes, or when I
| did Help > Activate product in any of them.
|
| Does anyone have any ideas, please?
Click to expand...
 
P

Peter Foldes

Is your Office 2003 Professional a Retail version or an Update version

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

ENACL125 said:
Milly, thanks for this, but, as noted in paragraph six of my original post, I
have already tried uninstalling both products and reinstalling the version
that I purchased.

Anyone have any other ideas, please?

Milly Staples said:
Uninstall both products and install your purchased retail version.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, ENACL125 asked:

| When I took delivery of my PC a couple of months ago, it had a trial
| version of Office Standard Edition 2003 installed. I was not prompted
| to activate the software, so I just thought I would install the
| Office Professional Edition 2003 I had purchased with my computer
| when the trial version of Office Standard Edition ran out.
|
| After a few weeks, the trial version went into reduced functionality
| mode, so I installed Office Professional, which then worked fine for
| the last few weeks.
|
| Today, Office Professional has gone into reduced functionality mode
| and it has occurred to me (having been to many websites this evening
| to work out why this has happened) that the Activation Wizard did not
| appear when I installed Office Professional and has not appeared
| since.
|
| I have tried to do Help > Activate Product from the menu at the top
| of the screen in all of the office programmes (ie Outlook, Word,
| Excel, etc), but nothing happens. I do not even get a dialogue box to
| say that the product has already been activated, which I believe
| should happen if the product has been activated.
|
| I also tried something that I found on the Microsoft support site.
| They suggested removing a file called opa11.dat in C:\Documents and
| settings\All users\Application data\Microsoft\Office\Data, which can
| apparently sometimes prevent the activation wizard from working. I
| did this, and tried starting an office programme and doing Help >
| Activate product, but again nothing happened.
|
| I have also this evening uninstalled both Office Professional and
| Office Standard (which was still on the list of programmes in
| add/remove software), then reinstalled Office Professional. The
| Activation Wizard did not appear when I started any of the Office
| programmes, and all the programmes were still in reduced
| functionality mode.
|
| Finally this evening, I called the Microsoft activation helpline.
| They could not activate my software because I need an Identification
| ID apparently. But they did suggest that I uninstall office
| Professional again, defragment the drive, shut down the computer and
| then reinstall the software. I tried this (and I also deleted the
| opa11.dat file after I'd reinstalled Office and before I started up
| any office programmes), but the Activation Wizard still did not
| appear, either when I started any of the Office programmes, or when I
| did Help > Activate product in any of them.
|
| Does anyone have any ideas, please?
Click to expand...
Click to expand...
 

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