Upgraded Hard Drive, Now Outlook 2003 won't receive messages

[Garylk]

of A very similar scenario to the following query 11/25/04 (Western Digital
drive, etc.):

Installed a new hard drive today, copied over all files from old boot
disk (used Western Digitals software), and now Outlook will not
send/receive. I get error 0x8007007e. My other MS Office products
are acting weird as well. They will load, but the installer starts to
run and asks for the disk. If I cancel, then it will continue on to
the program.

(Don't know what operating system he was running, but I'm using XP Pro)

Lanwench suggested running "Detect and Repair" (which apparently worked) or
reinstalling Office. Unfortunately I can't do either.

When I try that, I get a message to the effect that the patch I'm trying to
access is unavailable.

I've tried unistalling and running setup from the cd with the same result.

Although my logon has administrator priviledges, I tried the administrator
account with the same result.

Tried the Windows Installer Clean Up Utility and removed the PRO11.msi file,
rebooted and reinstalled Office to no avail.

How does one fix this?

Is there any special procedure one should follow when upgrading hard drives
to avoid this problem? I've reinstalled my old drive so I can work and thus
will have to start from scratch anyway.

 

[kbajaj]

Hello --- If I got the scenario right, have you tried exporting the whole
PST file and re-importing again? I do this everytime i change drives,
re-configure RAID, etc. It works.

Also, the problems being faced during installation could be due to
inconsistencies on the hard drive. Execute CHKDSK /F. Experiment with the
LIS (local installation source) utility available on the microsoft/downloads
site.

 

[Russ Valentine [MVP-Outlook]]

For the record, you should never export and import an entire PST file.
Just copy the PST file and reuse it.

 

[Garylk]

I don't think the PST file is the problem - I tried creating a new one with
the same results.

For the record, you should never export and import an entire PST file.
Just copy the PST file and reuse it.
--
Russ Valentine
[MVP-Outlook]

Hello --- If I got the scenario right, have you tried exporting the whole
PST file and re-importing again? I do this everytime i change drives,
re-configure RAID, etc. It works.

Also, the problems being faced during installation could be due to
inconsistencies on the hard drive. Execute CHKDSK /F. Experiment with the
LIS (local installation source) utility available on the
microsoft/downloads
site.

 

[Russ Valentine [MVP-Outlook]]

I agree. I simply wanted to correct the assertion that you should
export/import PST files.
If you simply copied files you did not install your applications. How did
you install Office on your new hard drive?
--
Russ Valentine
[MVP-Outlook]

I don't think the PST file is the problem - I tried creating a new one with
the same results.

For the record, you should never export and import an entire PST file.
Just copy the PST file and reuse it.
--
Russ Valentine
[MVP-Outlook]

Hello --- If I got the scenario right, have you tried exporting the
whole
PST file and re-importing again? I do this everytime i change drives,
re-configure RAID, etc. It works.

Also, the problems being faced during installation could be due to
inconsistencies on the hard drive. Execute CHKDSK /F. Experiment with
the
LIS (local installation source) utility available on the
microsoft/downloads
site.

 

[Garylk]

I didn't install it on the new drive. Western Digital supplies software that
copies the entire contents of your old drive to the new one. I've done this
many times (with theirs and similar software from other manufacturers) with
no problem - til now.

I agree. I simply wanted to correct the assertion that you should
export/import PST files.
If you simply copied files you did not install your applications. How did
you install Office on your new hard drive?
--
Russ Valentine
[MVP-Outlook]

I don't think the PST file is the problem - I tried creating a new one with
the same results.

For the record, you should never export and import an entire PST file.
Just copy the PST file and reuse it.
--
Russ Valentine
[MVP-Outlook]
Hello --- If I got the scenario right, have you tried exporting the
whole
PST file and re-importing again? I do this everytime i change drives,
re-configure RAID, etc. It works.

Also, the problems being faced during installation could be due to
inconsistencies on the hard drive. Execute CHKDSK /F. Experiment with
the
LIS (local installation source) utility available on the
microsoft/downloads
site.

 

[Russ Valentine [MVP-Outlook]]

There's your problem. It didn't work. Your problem is with the transfer
software, not Outlook. At the very least, you should be installing the
applications you want to use on a new hard drive.
--
Russ Valentine
[MVP-Outlook]

I didn't install it on the new drive. Western Digital supplies software
that
copies the entire contents of your old drive to the new one. I've done
this
many times (with theirs and similar software from other manufacturers)
with
no problem - til now.

I agree. I simply wanted to correct the assertion that you should
export/import PST files.
If you simply copied files you did not install your applications. How did
you install Office on your new hard drive?
--
Russ Valentine
[MVP-Outlook]

I don't think the PST file is the problem - I tried creating a new one
with
the same results.

:

For the record, you should never export and import an entire PST file.
Just copy the PST file and reuse it.
--
Russ Valentine
[MVP-Outlook]
Hello --- If I got the scenario right, have you tried exporting the
whole
PST file and re-importing again? I do this everytime i change
drives,
re-configure RAID, etc. It works.

Also, the problems being faced during installation could be due to
inconsistencies on the hard drive. Execute CHKDSK /F. Experiment
with
the
LIS (local installation source) utility available on the
microsoft/downloads
site.

 

[Garylk]

Even if I'm creating a mirror image of the old drive? That makes no sense.

I've done this several times before on other computers using the same
transfer software and have had no problem with earlier versions of Office or
any other applications. In the current instance, the only application out of
15 or so that doesn't work properly on the new drive is Office 2003.

Not only can't I receive email (I can send), but I can't repair, unistall,
or reinstall the program. Maybe this is the result of some strange new copy
protection feature in Office 2003?

I suppose I could uninstall Office from the old drive before I copy
everything over and reinstall it fresh on the new drive, but by time I'm done
applying all the patches, etc., I've added another hour to what's already a
long process.

There's your problem. It didn't work. Your problem is with the transfer
software, not Outlook. At the very least, you should be installing the
applications you want to use on a new hard drive.
--
Russ Valentine
[MVP-Outlook]

I didn't install it on the new drive. Western Digital supplies software
that
copies the entire contents of your old drive to the new one. I've done
this
many times (with theirs and similar software from other manufacturers)
with
no problem - til now.

I agree. I simply wanted to correct the assertion that you should
export/import PST files.
If you simply copied files you did not install your applications. How did
you install Office on your new hard drive?
--
Russ Valentine
[MVP-Outlook]
I don't think the PST file is the problem - I tried creating a new one
with
the same results.

:

For the record, you should never export and import an entire PST file.
Just copy the PST file and reuse it.
--
Russ Valentine
[MVP-Outlook]
Hello --- If I got the scenario right, have you tried exporting the
whole
PST file and re-importing again? I do this everytime i change
drives,
re-configure RAID, etc. It works.

Also, the problems being faced during installation could be due to
inconsistencies on the hard drive. Execute CHKDSK /F. Experiment
with
the
LIS (local installation source) utility available on the
microsoft/downloads
site.

 

[Russ Valentine [MVP-Outlook]]

I would never back up and restore a hard drive that way. I would mirror only
the operating system and reinstall any apps I wanted to use. There are far
too many registry settings that will be incorrect once those apps are copied
to a different hard drive. I wouldn't trust transfer software to get those
all reset correctly.
I am not familiar with the product you are using. Your question of how and
whether it works should be directed to them.
--
Russ Valentine
[MVP-Outlook]

Even if I'm creating a mirror image of the old drive? That makes no sense.

I've done this several times before on other computers using the same
transfer software and have had no problem with earlier versions of Office
or
any other applications. In the current instance, the only application out
of
15 or so that doesn't work properly on the new drive is Office 2003.

Not only can't I receive email (I can send), but I can't repair, unistall,
or reinstall the program. Maybe this is the result of some strange new
copy
protection feature in Office 2003?

I suppose I could uninstall Office from the old drive before I copy
everything over and reinstall it fresh on the new drive, but by time I'm
done
applying all the patches, etc., I've added another hour to what's already
a
long process.

There's your problem. It didn't work. Your problem is with the transfer
software, not Outlook. At the very least, you should be installing the
applications you want to use on a new hard drive.
--
Russ Valentine
[MVP-Outlook]

I didn't install it on the new drive. Western Digital supplies software
that
copies the entire contents of your old drive to the new one. I've done
this
many times (with theirs and similar software from other manufacturers)
with
no problem - til now.

:

I agree. I simply wanted to correct the assertion that you should
export/import PST files.
If you simply copied files you did not install your applications. How
did
you install Office on your new hard drive?
--
Russ Valentine
[MVP-Outlook]
I don't think the PST file is the problem - I tried creating a new
one
with
the same results.

:

For the record, you should never export and import an entire PST
file.
Just copy the PST file and reuse it.
--
Russ Valentine
[MVP-Outlook]
Hello --- If I got the scenario right, have you tried exporting
the
whole
PST file and re-importing again? I do this everytime i change
drives,
re-configure RAID, etc. It works.

Also, the problems being faced during installation could be due
to
inconsistencies on the hard drive. Execute CHKDSK /F. Experiment
with
the
LIS (local installation source) utility available on the
microsoft/downloads
site.

 

[Garylk]

Bear with me here, I don't mean to sound argumentative, but I'm having a
little trouble understanding how, if I make a complete mirror image of drive
A on drive B, and then replace drive A with drive B, the registry settings
should or need to be any different on drive B. A mirror image is not really
an exact copy? If the registry wasn't copied exactly, it would seem likely
that I'd have problems with one or more of the 15+ other applications, but I
don't.

As I said, I've done this a number of times using the same software, just
not with Office 2003 installed. Perhaps it registers some data about the the
hard drive (serial no., etc.) during installation.

If I have to do this all over again, I'll either try running the copy
program from dos (maybe a part of Office 2003 runs in the background and
that's what's causing the problem) and if that doesn't work, I'll uninstall
Office before I copy the drive.

That said, my strong preference would be not to recopy the drive and to
figure out why I can't fix or uninstall Office.

I would never back up and restore a hard drive that way. I would mirror only
the operating system and reinstall any apps I wanted to use. There are far
too many registry settings that will be incorrect once those apps are copied
to a different hard drive. I wouldn't trust transfer software to get those
all reset correctly.
I am not familiar with the product you are using. Your question of how and
whether it works should be directed to them.
--
Russ Valentine
[MVP-Outlook]

Even if I'm creating a mirror image of the old drive? That makes no sense.

I've done this several times before on other computers using the same
transfer software and have had no problem with earlier versions of Office
or
any other applications. In the current instance, the only application out
of
15 or so that doesn't work properly on the new drive is Office 2003.

Not only can't I receive email (I can send), but I can't repair, unistall,
or reinstall the program. Maybe this is the result of some strange new
copy
protection feature in Office 2003?

I suppose I could uninstall Office from the old drive before I copy
everything over and reinstall it fresh on the new drive, but by time I'm
done
applying all the patches, etc., I've added another hour to what's already
a
long process.

There's your problem. It didn't work. Your problem is with the transfer
software, not Outlook. At the very least, you should be installing the
applications you want to use on a new hard drive.
--
Russ Valentine
[MVP-Outlook]
I didn't install it on the new drive. Western Digital supplies software
that
copies the entire contents of your old drive to the new one. I've done
this
many times (with theirs and similar software from other manufacturers)
with
no problem - til now.

:

I agree. I simply wanted to correct the assertion that you should
export/import PST files.
If you simply copied files you did not install your applications. How
did
you install Office on your new hard drive?
--
Russ Valentine
[MVP-Outlook]
I don't think the PST file is the problem - I tried creating a new
one
with
the same results.

:

For the record, you should never export and import an entire PST
file.
Just copy the PST file and reuse it.
--
Russ Valentine
[MVP-Outlook]
Hello --- If I got the scenario right, have you tried exporting
the
whole
PST file and re-importing again? I do this everytime i change
drives,
re-configure RAID, etc. It works.

Also, the problems being faced during installation could be due
to
inconsistencies on the hard drive. Execute CHKDSK /F. Experiment
with
the
LIS (local installation source) utility available on the
microsoft/downloads
site.

 

[Russ Valentine [MVP-Outlook]]

As I said, I have no familiarity with the software that backs up entire hard
drives in one step, nor was I replying to that part of your post. Your
symptoms certainly suggest that your office applications are not installed
properly. Since they often rely on the volume label of the drive on which
they were originally installed, so this transfer seems like the most likely
culprit. A good place you can ask in is the Office groups where they deal
with these installation issues. Things may well have changed in Office 2003
as they've been trying to step up piracy protection.
--
Russ Valentine
[MVP-Outlook]

Bear with me here, I don't mean to sound argumentative, but I'm having a
little trouble understanding how, if I make a complete mirror image of
drive
A on drive B, and then replace drive A with drive B, the registry settings
should or need to be any different on drive B. A mirror image is not
really
an exact copy? If the registry wasn't copied exactly, it would seem likely
that I'd have problems with one or more of the 15+ other applications, but
I
don't.

As I said, I've done this a number of times using the same software, just
not with Office 2003 installed. Perhaps it registers some data about the
the
hard drive (serial no., etc.) during installation.

If I have to do this all over again, I'll either try running the copy
program from dos (maybe a part of Office 2003 runs in the background and
that's what's causing the problem) and if that doesn't work, I'll
uninstall
Office before I copy the drive.

That said, my strong preference would be not to recopy the drive and to
figure out why I can't fix or uninstall Office.

I would never back up and restore a hard drive that way. I would mirror
only
the operating system and reinstall any apps I wanted to use. There are
far
too many registry settings that will be incorrect once those apps are
copied
to a different hard drive. I wouldn't trust transfer software to get
those
all reset correctly.
I am not familiar with the product you are using. Your question of how
and
whether it works should be directed to them.
--
Russ Valentine
[MVP-Outlook]

Even if I'm creating a mirror image of the old drive? That makes no
sense.

I've done this several times before on other computers using the same
transfer software and have had no problem with earlier versions of
Office
or
any other applications. In the current instance, the only application
out
of
15 or so that doesn't work properly on the new drive is Office 2003.

Not only can't I receive email (I can send), but I can't repair,
unistall,
or reinstall the program. Maybe this is the result of some strange new
copy
protection feature in Office 2003?

I suppose I could uninstall Office from the old drive before I copy
everything over and reinstall it fresh on the new drive, but by time
I'm
done
applying all the patches, etc., I've added another hour to what's
already
a
long process.

:

There's your problem. It didn't work. Your problem is with the
transfer
software, not Outlook. At the very least, you should be installing the
applications you want to use on a new hard drive.
--
Russ Valentine
[MVP-Outlook]
I didn't install it on the new drive. Western Digital supplies
software
that
copies the entire contents of your old drive to the new one. I've
done
this
many times (with theirs and similar software from other
manufacturers)
with
no problem - til now.

:

I agree. I simply wanted to correct the assertion that you should
export/import PST files.
If you simply copied files you did not install your applications.
How
did
you install Office on your new hard drive?
--
Russ Valentine
[MVP-Outlook]
I don't think the PST file is the problem - I tried creating a new
one
with
the same results.

:

For the record, you should never export and import an entire PST
file.
Just copy the PST file and reuse it.
--
Russ Valentine
[MVP-Outlook]
Hello --- If I got the scenario right, have you tried
exporting
the
whole
PST file and re-importing again? I do this everytime i change
drives,
re-configure RAID, etc. It works.

Also, the problems being faced during installation could be
due
to
inconsistencies on the hard drive. Execute CHKDSK /F.
Experiment
with
the
LIS (local installation source) utility available on the
microsoft/downloads
site.

 

[Brian Tillman]

Lanwench suggested running "Detect and Repair" (which apparently
worked) or reinstalling Office. Unfortunately I can't do either.

When I try that, I get a message to the effect that the patch I'm
trying to access is unavailable.

Let me guess... You added a Maxtor hard drive and used MaxBlast to do the
port. The same thing happened to me back in 2005 and the problem was that
MaxBlast did not copy the (hidden) folder \Windows\Installer from the old
drive. I manually copied that folder to fix the problem. I contacted
Maxtor about it, but they denied there was a problem. Since then, I've seen
other people also report the issue.

 

[Garylk]

No - this was Western Digital's "Data Lifguard" software. Works just like
MaxBlast (probably the same program with a different GUI) so I wouldn't be
surprised if it's the same problem. I'll reconnect the new drive and see.

 

[Russ Valentine [MVP-Outlook]]

Either of those should be perfectly capable of handling the volume label
changes. Since this has always worked before, do you think any of the files
on the old drive might have become corrupted before you did the transfer?

 

[Garylk]

Since I can't work with Outlook in a "send only" mode, I removed the new
drive and put the old one back. There have been no hiccups with Outlook,
Word, or Excel over the past 5 days, so I don't think anything is corrupted.

Either of those should be perfectly capable of handling the volume label
changes. Since this has always worked before, do you think any of the files
on the old drive might have become corrupted before you did the transfer?
--
Russ Valentine
[MVP-Outlook]

No - this was Western Digital's "Data Lifguard" software. Works just like
MaxBlast (probably the same program with a different GUI) so I wouldn't be
surprised if it's the same problem. I'll reconnect the new drive and see.

 

[Russ Valentine [MVP-Outlook]]

We keep coming back to an error with the transfer, then.
--
Russ Valentine
[MVP-Outlook]

Since I can't work with Outlook in a "send only" mode, I removed the new
drive and put the old one back. There have been no hiccups with Outlook,
Word, or Excel over the past 5 days, so I don't think anything is
corrupted.

Either of those should be perfectly capable of handling the volume label
changes. Since this has always worked before, do you think any of the
files
on the old drive might have become corrupted before you did the transfer?
--
Russ Valentine
[MVP-Outlook]

No - this was Western Digital's "Data Lifguard" software. Works just
like
MaxBlast (probably the same program with a different GUI) so I wouldn't
be
surprised if it's the same problem. I'll reconnect the new drive and
see.





:


Lanwench suggested running "Detect and Repair" (which apparently
worked) or reinstalling Office. Unfortunately I can't do either.

When I try that, I get a message to the effect that the patch I'm
trying to access is unavailable.

Let me guess... You added a Maxtor hard drive and used MaxBlast to do
the
port. The same thing happened to me back in 2005 and the problem was
that
MaxBlast did not copy the (hidden) folder \Windows\Installer from the
old
drive. I manually copied that folder to fix the problem. I contacted
Maxtor about it, but they denied there was a problem. Since then,
I've
seen
other people also report the issue.

 

[Garylk]

Mr. Tillman had the answer - for reasons unknown, the software does not copy
the Windows/Installer folder at all if you leave "view protected system
files" unchecked, incompletely if you check it. Maybe running the software
from DOS would solve this, but I don't have time to find out.

Anyway, copying the Windows/Installer folder from the old drive and then
running Detect and Repair solves the problem.

We keep coming back to an error with the transfer, then.
--
Russ Valentine
[MVP-Outlook]

Since I can't work with Outlook in a "send only" mode, I removed the new
drive and put the old one back. There have been no hiccups with Outlook,
Word, or Excel over the past 5 days, so I don't think anything is
corrupted.

Either of those should be perfectly capable of handling the volume label
changes. Since this has always worked before, do you think any of the
files
on the old drive might have become corrupted before you did the transfer?
--
Russ Valentine
[MVP-Outlook]
No - this was Western Digital's "Data Lifguard" software. Works just
like
MaxBlast (probably the same program with a different GUI) so I wouldn't
be
surprised if it's the same problem. I'll reconnect the new drive and
see.





:


Lanwench suggested running "Detect and Repair" (which apparently
worked) or reinstalling Office. Unfortunately I can't do either.

When I try that, I get a message to the effect that the patch I'm
trying to access is unavailable.

Let me guess... You added a Maxtor hard drive and used MaxBlast to do
the
port. The same thing happened to me back in 2005 and the problem was
that
MaxBlast did not copy the (hidden) folder \Windows\Installer from the
old
drive. I manually copied that folder to fix the problem. I contacted
Maxtor about it, but they denied there was a problem. Since then,
I've
seen
other people also report the issue.

 

[Russ Valentine [MVP-Outlook]]

Any idea why it worked flawlessly before?
--
Russ Valentine
[MVP-Outlook]

Mr. Tillman had the answer - for reasons unknown, the software does not
copy
the Windows/Installer folder at all if you leave "view protected system
files" unchecked, incompletely if you check it. Maybe running the software
from DOS would solve this, but I don't have time to find out.

Anyway, copying the Windows/Installer folder from the old drive and then
running Detect and Repair solves the problem.

We keep coming back to an error with the transfer, then.
--
Russ Valentine
[MVP-Outlook]

Since I can't work with Outlook in a "send only" mode, I removed the
new
drive and put the old one back. There have been no hiccups with
Outlook,
Word, or Excel over the past 5 days, so I don't think anything is
corrupted.


:

Either of those should be perfectly capable of handling the volume
label
changes. Since this has always worked before, do you think any of the
files
on the old drive might have become corrupted before you did the
transfer?
--
Russ Valentine
[MVP-Outlook]
No - this was Western Digital's "Data Lifguard" software. Works just
like
MaxBlast (probably the same program with a different GUI) so I
wouldn't
be
surprised if it's the same problem. I'll reconnect the new drive and
see.





:


Lanwench suggested running "Detect and Repair" (which apparently
worked) or reinstalling Office. Unfortunately I can't do either.

When I try that, I get a message to the effect that the patch I'm
trying to access is unavailable.

Let me guess... You added a Maxtor hard drive and used MaxBlast to
do
the
port. The same thing happened to me back in 2005 and the problem
was
that
MaxBlast did not copy the (hidden) folder \Windows\Installer from
the
old
drive. I manually copied that folder to fix the problem. I
contacted
Maxtor about it, but they denied there was a problem. Since then,
I've
seen
other people also report the issue.

 

[Garylk]

I'm not a technical guy, but my best guess is that it's a combination of 2
factors:

1) This was my first time doing this with a machine running Windows XP. XP
does its best to protect us from ourselves; it lets you see hidden files if
you check off the appropriate box under Folder Options, but still hides
"Protected Operating System Files" unless you check off another box for that.
The first time around, I only had the "Hidden Files" box checked and got an
empty Windows/Installer folder. The last time, I checked both boxes and got
most, but not all the files. Windows XP somehow hides these files from the
transfer software. Perhaps I'll try running it from DOS the next time.

2) Even after copying the Windows/Installer file from the old disk, I had to
run Detect and Repair. It would seem Office 2003 records some information
about the hard drive that has to be adjusted.

Any idea why it worked flawlessly before?
--
Russ Valentine
[MVP-Outlook]

Mr. Tillman had the answer - for reasons unknown, the software does not
copy
the Windows/Installer folder at all if you leave "view protected system
files" unchecked, incompletely if you check it. Maybe running the software
from DOS would solve this, but I don't have time to find out.

Anyway, copying the Windows/Installer folder from the old drive and then
running Detect and Repair solves the problem.

We keep coming back to an error with the transfer, then.
--
Russ Valentine
[MVP-Outlook]
Since I can't work with Outlook in a "send only" mode, I removed the
new
drive and put the old one back. There have been no hiccups with
Outlook,
Word, or Excel over the past 5 days, so I don't think anything is
corrupted.


:

Either of those should be perfectly capable of handling the volume
label
changes. Since this has always worked before, do you think any of the
files
on the old drive might have become corrupted before you did the
transfer?
--
Russ Valentine
[MVP-Outlook]
No - this was Western Digital's "Data Lifguard" software. Works just
like
MaxBlast (probably the same program with a different GUI) so I
wouldn't
be
surprised if it's the same problem. I'll reconnect the new drive and
see.





:


Lanwench suggested running "Detect and Repair" (which apparently
worked) or reinstalling Office. Unfortunately I can't do either.

When I try that, I get a message to the effect that the patch I'm
trying to access is unavailable.

Let me guess... You added a Maxtor hard drive and used MaxBlast to
do
the
port. The same thing happened to me back in 2005 and the problem
was
that
MaxBlast did not copy the (hidden) folder \Windows\Installer from
the
old
drive. I manually copied that folder to fix the problem. I
contacted
Maxtor about it, but they denied there was a problem. Since then,
I've
seen
other people also report the issue.

 

[Russ Valentine [MVP-Outlook]]

Still sounds to me like this transfer software hasn't kept pace with your
needs. You ought to tell them.
--
Russ Valentine
[MVP-Outlook]

I'm not a technical guy, but my best guess is that it's a combination of 2
factors:

1) This was my first time doing this with a machine running Windows XP. XP
does its best to protect us from ourselves; it lets you see hidden files
if
you check off the appropriate box under Folder Options, but still hides
"Protected Operating System Files" unless you check off another box for
that.
The first time around, I only had the "Hidden Files" box checked and got
an
empty Windows/Installer folder. The last time, I checked both boxes and
got
most, but not all the files. Windows XP somehow hides these files from the
transfer software. Perhaps I'll try running it from DOS the next time.

2) Even after copying the Windows/Installer file from the old disk, I had
to
run Detect and Repair. It would seem Office 2003 records some information
about the hard drive that has to be adjusted.

Any idea why it worked flawlessly before?
--
Russ Valentine
[MVP-Outlook]

Mr. Tillman had the answer - for reasons unknown, the software does not
copy
the Windows/Installer folder at all if you leave "view protected system
files" unchecked, incompletely if you check it. Maybe running the
software
from DOS would solve this, but I don't have time to find out.

Anyway, copying the Windows/Installer folder from the old drive and
then
running Detect and Repair solves the problem.


:

We keep coming back to an error with the transfer, then.
--
Russ Valentine
[MVP-Outlook]
Since I can't work with Outlook in a "send only" mode, I removed the
new
drive and put the old one back. There have been no hiccups with
Outlook,
Word, or Excel over the past 5 days, so I don't think anything is
corrupted.


:

Either of those should be perfectly capable of handling the volume
label
changes. Since this has always worked before, do you think any of
the
files
on the old drive might have become corrupted before you did the
transfer?
--
Russ Valentine
[MVP-Outlook]
No - this was Western Digital's "Data Lifguard" software. Works
just
like
MaxBlast (probably the same program with a different GUI) so I
wouldn't
be
surprised if it's the same problem. I'll reconnect the new drive
and
see.





:


Lanwench suggested running "Detect and Repair" (which
apparently
worked) or reinstalling Office. Unfortunately I can't do
either.

When I try that, I get a message to the effect that the patch
I'm
trying to access is unavailable.

Let me guess... You added a Maxtor hard drive and used MaxBlast
to
do
the
port. The same thing happened to me back in 2005 and the
problem
was
that
MaxBlast did not copy the (hidden) folder \Windows\Installer
from
the
old
drive. I manually copied that folder to fix the problem. I
contacted
Maxtor about it, but they denied there was a problem. Since
then,
I've
seen
other people also report the issue.