Upgraded Hard Drive, Now Outlook 2003 won't receive messages

[Ed Y]

I've had the same exact problem with my transfer to a Western Digital 250gb
drive. On top of that, some icons are not the correct icons on my desktop
and/or my start menu (Acrobat, ITunes, Quicktime, Outlook, etc.) When I try
to start Outlook from the Quick Launch bar, it can't find my program and asks
me to "Open with".

I finally got a response from Western Digital about my problem and they told
me to try copying the drive in DOS as opposed to Windows. I've the tried the
transfer three times and this will be my fourth. Has anybody found a
solution to this problem? Seems like this is a recurring problem because I
see this same thing in several different groups here.

Still sounds to me like this transfer software hasn't kept pace with your
needs. You ought to tell them.
--
Russ Valentine
[MVP-Outlook]

I'm not a technical guy, but my best guess is that it's a combination of 2
factors:

1) This was my first time doing this with a machine running Windows XP. XP
does its best to protect us from ourselves; it lets you see hidden files
if
you check off the appropriate box under Folder Options, but still hides
"Protected Operating System Files" unless you check off another box for
that.
The first time around, I only had the "Hidden Files" box checked and got
an
empty Windows/Installer folder. The last time, I checked both boxes and
got
most, but not all the files. Windows XP somehow hides these files from the
transfer software. Perhaps I'll try running it from DOS the next time.

2) Even after copying the Windows/Installer file from the old disk, I had
to
run Detect and Repair. It would seem Office 2003 records some information
about the hard drive that has to be adjusted.

Any idea why it worked flawlessly before?
--
Russ Valentine
[MVP-Outlook]
Mr. Tillman had the answer - for reasons unknown, the software does not
copy
the Windows/Installer folder at all if you leave "view protected system
files" unchecked, incompletely if you check it. Maybe running the
software
from DOS would solve this, but I don't have time to find out.

Anyway, copying the Windows/Installer folder from the old drive and
then
running Detect and Repair solves the problem.


:

We keep coming back to an error with the transfer, then.
--
Russ Valentine
[MVP-Outlook]
Since I can't work with Outlook in a "send only" mode, I removed the
new
drive and put the old one back. There have been no hiccups with
Outlook,
Word, or Excel over the past 5 days, so I don't think anything is
corrupted.


:

Either of those should be perfectly capable of handling the volume
label
changes. Since this has always worked before, do you think any of
the
files
on the old drive might have become corrupted before you did the
transfer?
--
Russ Valentine
[MVP-Outlook]
No - this was Western Digital's "Data Lifguard" software. Works
just
like
MaxBlast (probably the same program with a different GUI) so I
wouldn't
be
surprised if it's the same problem. I'll reconnect the new drive
and
see.





:


Lanwench suggested running "Detect and Repair" (which
apparently
worked) or reinstalling Office. Unfortunately I can't do
either.

When I try that, I get a message to the effect that the patch
I'm
trying to access is unavailable.

Let me guess... You added a Maxtor hard drive and used MaxBlast
to
do
the
port. The same thing happened to me back in 2005 and the
problem
was
that
MaxBlast did not copy the (hidden) folder \Windows\Installer
from
the
old
drive. I manually copied that folder to fix the problem. I
contacted
Maxtor about it, but they denied there was a problem. Since
then,
I've
seen
other people also report the issue.

 

[Garylk]

Did it work when you tried it from DOS? That would have been my next strategy.

The last time around, I unhid the "protected operating system files" in
addition to the hidden files. It still didn't copy everything I needed, but I
copied over the missing files manually and that did the trick. Been up and
running for a couple of weeks with no problems.

I've had the same exact problem with my transfer to a Western Digital 250gb
drive. On top of that, some icons are not the correct icons on my desktop
and/or my start menu (Acrobat, ITunes, Quicktime, Outlook, etc.) When I try
to start Outlook from the Quick Launch bar, it can't find my program and asks
me to "Open with".

I finally got a response from Western Digital about my problem and they told
me to try copying the drive in DOS as opposed to Windows. I've the tried the
transfer three times and this will be my fourth. Has anybody found a
solution to this problem? Seems like this is a recurring problem because I
see this same thing in several different groups here.

Still sounds to me like this transfer software hasn't kept pace with your
needs. You ought to tell them.
--
Russ Valentine
[MVP-Outlook]

I'm not a technical guy, but my best guess is that it's a combination of 2
factors:

1) This was my first time doing this with a machine running Windows XP. XP
does its best to protect us from ourselves; it lets you see hidden files
if
you check off the appropriate box under Folder Options, but still hides
"Protected Operating System Files" unless you check off another box for
that.
The first time around, I only had the "Hidden Files" box checked and got
an
empty Windows/Installer folder. The last time, I checked both boxes and
got
most, but not all the files. Windows XP somehow hides these files from the
transfer software. Perhaps I'll try running it from DOS the next time.

2) Even after copying the Windows/Installer file from the old disk, I had
to
run Detect and Repair. It would seem Office 2003 records some information
about the hard drive that has to be adjusted.



:

Any idea why it worked flawlessly before?
--
Russ Valentine
[MVP-Outlook]
Mr. Tillman had the answer - for reasons unknown, the software does not
copy
the Windows/Installer folder at all if you leave "view protected system
files" unchecked, incompletely if you check it. Maybe running the
software
from DOS would solve this, but I don't have time to find out.

Anyway, copying the Windows/Installer folder from the old drive and
then
running Detect and Repair solves the problem.


:

We keep coming back to an error with the transfer, then.
--
Russ Valentine
[MVP-Outlook]
Since I can't work with Outlook in a "send only" mode, I removed the
new
drive and put the old one back. There have been no hiccups with
Outlook,
Word, or Excel over the past 5 days, so I don't think anything is
corrupted.


:

Either of those should be perfectly capable of handling the volume
label
changes. Since this has always worked before, do you think any of
the
files
on the old drive might have become corrupted before you did the
transfer?
--
Russ Valentine
[MVP-Outlook]
No - this was Western Digital's "Data Lifguard" software. Works
just
like
MaxBlast (probably the same program with a different GUI) so I
wouldn't
be
surprised if it's the same problem. I'll reconnect the new drive
and
see.





:


Lanwench suggested running "Detect and Repair" (which
apparently
worked) or reinstalling Office. Unfortunately I can't do
either.

When I try that, I get a message to the effect that the patch
I'm
trying to access is unavailable.

Let me guess... You added a Maxtor hard drive and used MaxBlast
to
do
the
port. The same thing happened to me back in 2005 and the
problem
was
that
MaxBlast did not copy the (hidden) folder \Windows\Installer
from
the
old
drive. I manually copied that folder to fix the problem. I
contacted
Maxtor about it, but they denied there was a problem. Since
then,
I've
seen
other people also report the issue.

 

[Ed Y]

I haven't done the DOS option yet. I just tried your solution which brought
back my missing icons but I still can't download my emails. Also, when I
reboot my computer, everything I copied over for the protected Installer
folder is gone. Do you find that same problem?

Did it work when you tried it from DOS? That would have been my next strategy.

The last time around, I unhid the "protected operating system files" in
addition to the hidden files. It still didn't copy everything I needed, but I
copied over the missing files manually and that did the trick. Been up and
running for a couple of weeks with no problems.

I've had the same exact problem with my transfer to a Western Digital 250gb
drive. On top of that, some icons are not the correct icons on my desktop
and/or my start menu (Acrobat, ITunes, Quicktime, Outlook, etc.) When I try
to start Outlook from the Quick Launch bar, it can't find my program and asks
me to "Open with".

I finally got a response from Western Digital about my problem and they told
me to try copying the drive in DOS as opposed to Windows. I've the tried the
transfer three times and this will be my fourth. Has anybody found a
solution to this problem? Seems like this is a recurring problem because I
see this same thing in several different groups here.

Still sounds to me like this transfer software hasn't kept pace with your
needs. You ought to tell them.
--
Russ Valentine
[MVP-Outlook]
I'm not a technical guy, but my best guess is that it's a combination of 2
factors:

1) This was my first time doing this with a machine running Windows XP. XP
does its best to protect us from ourselves; it lets you see hidden files
if
you check off the appropriate box under Folder Options, but still hides
"Protected Operating System Files" unless you check off another box for
that.
The first time around, I only had the "Hidden Files" box checked and got
an
empty Windows/Installer folder. The last time, I checked both boxes and
got
most, but not all the files. Windows XP somehow hides these files from the
transfer software. Perhaps I'll try running it from DOS the next time.

2) Even after copying the Windows/Installer file from the old disk, I had
to
run Detect and Repair. It would seem Office 2003 records some information
about the hard drive that has to be adjusted.



:

Any idea why it worked flawlessly before?
--
Russ Valentine
[MVP-Outlook]
Mr. Tillman had the answer - for reasons unknown, the software does not
copy
the Windows/Installer folder at all if you leave "view protected system
files" unchecked, incompletely if you check it. Maybe running the
software
from DOS would solve this, but I don't have time to find out.

Anyway, copying the Windows/Installer folder from the old drive and
then
running Detect and Repair solves the problem.


:

We keep coming back to an error with the transfer, then.
--
Russ Valentine
[MVP-Outlook]
Since I can't work with Outlook in a "send only" mode, I removed the
new
drive and put the old one back. There have been no hiccups with
Outlook,
Word, or Excel over the past 5 days, so I don't think anything is
corrupted.


:

Either of those should be perfectly capable of handling the volume
label
changes. Since this has always worked before, do you think any of
the
files
on the old drive might have become corrupted before you did the
transfer?
--
Russ Valentine
[MVP-Outlook]
No - this was Western Digital's "Data Lifguard" software. Works
just
like
MaxBlast (probably the same program with a different GUI) so I
wouldn't
be
surprised if it's the same problem. I'll reconnect the new drive
and
see.





:


Lanwench suggested running "Detect and Repair" (which
apparently
worked) or reinstalling Office. Unfortunately I can't do
either.

When I try that, I get a message to the effect that the patch
I'm
trying to access is unavailable.

Let me guess... You added a Maxtor hard drive and used MaxBlast
to
do
the
port. The same thing happened to me back in 2005 and the
problem
was
that
MaxBlast did not copy the (hidden) folder \Windows\Installer
from
the
old
drive. I manually copied that folder to fix the problem. I
contacted
Maxtor about it, but they denied there was a problem. Since
then,
I've
seen
other people also report the issue.

 

[Garylk]

Yes.

I had to copy those install files over from the old drive manually, open
Outlook, and run detect and repair. That worked for me.

I haven't done the DOS option yet. I just tried your solution which brought
back my missing icons but I still can't download my emails. Also, when I
reboot my computer, everything I copied over for the protected Installer
folder is gone. Do you find that same problem?

Did it work when you tried it from DOS? That would have been my next strategy.

The last time around, I unhid the "protected operating system files" in
addition to the hidden files. It still didn't copy everything I needed, but I
copied over the missing files manually and that did the trick. Been up and
running for a couple of weeks with no problems.

I've had the same exact problem with my transfer to a Western Digital 250gb
drive. On top of that, some icons are not the correct icons on my desktop
and/or my start menu (Acrobat, ITunes, Quicktime, Outlook, etc.) When I try
to start Outlook from the Quick Launch bar, it can't find my program and asks
me to "Open with".

I finally got a response from Western Digital about my problem and they told
me to try copying the drive in DOS as opposed to Windows. I've the tried the
transfer three times and this will be my fourth. Has anybody found a
solution to this problem? Seems like this is a recurring problem because I
see this same thing in several different groups here.

:

Still sounds to me like this transfer software hasn't kept pace with your
needs. You ought to tell them.
--
Russ Valentine
[MVP-Outlook]
I'm not a technical guy, but my best guess is that it's a combination of 2
factors:

1) This was my first time doing this with a machine running Windows XP. XP
does its best to protect us from ourselves; it lets you see hidden files
if
you check off the appropriate box under Folder Options, but still hides
"Protected Operating System Files" unless you check off another box for
that.
The first time around, I only had the "Hidden Files" box checked and got
an
empty Windows/Installer folder. The last time, I checked both boxes and
got
most, but not all the files. Windows XP somehow hides these files from the
transfer software. Perhaps I'll try running it from DOS the next time.

2) Even after copying the Windows/Installer file from the old disk, I had
to
run Detect and Repair. It would seem Office 2003 records some information
about the hard drive that has to be adjusted.



:

Any idea why it worked flawlessly before?
--
Russ Valentine
[MVP-Outlook]
Mr. Tillman had the answer - for reasons unknown, the software does not
copy
the Windows/Installer folder at all if you leave "view protected system
files" unchecked, incompletely if you check it. Maybe running the
software
from DOS would solve this, but I don't have time to find out.

Anyway, copying the Windows/Installer folder from the old drive and
then
running Detect and Repair solves the problem.


:

We keep coming back to an error with the transfer, then.
--
Russ Valentine
[MVP-Outlook]
Since I can't work with Outlook in a "send only" mode, I removed the
new
drive and put the old one back. There have been no hiccups with
Outlook,
Word, or Excel over the past 5 days, so I don't think anything is
corrupted.


:

Either of those should be perfectly capable of handling the volume
label
changes. Since this has always worked before, do you think any of
the
files
on the old drive might have become corrupted before you did the
transfer?
--
Russ Valentine
[MVP-Outlook]
No - this was Western Digital's "Data Lifguard" software. Works
just
like
MaxBlast (probably the same program with a different GUI) so I
wouldn't
be
surprised if it's the same problem. I'll reconnect the new drive
and
see.





:


Lanwench suggested running "Detect and Repair" (which
apparently
worked) or reinstalling Office. Unfortunately I can't do
either.

When I try that, I get a message to the effect that the patch
I'm
trying to access is unavailable.

Let me guess... You added a Maxtor hard drive and used MaxBlast
to
do
the
port. The same thing happened to me back in 2005 and the
problem
was
that
MaxBlast did not copy the (hidden) folder \Windows\Installer
from
the
old
drive. I manually copied that folder to fix the problem. I
contacted
Maxtor about it, but they denied there was a problem. Since
then,
I've
seen
other people also report the issue.

 

[Ed Y]

Actually, I got it fixed. I had to uninstall Office and reinstall it. The
Detect and Repair wasn't working for some reason. Thanks for you help.

Yes.

I had to copy those install files over from the old drive manually, open
Outlook, and run detect and repair. That worked for me.

I haven't done the DOS option yet. I just tried your solution which brought
back my missing icons but I still can't download my emails. Also, when I
reboot my computer, everything I copied over for the protected Installer
folder is gone. Do you find that same problem?

Did it work when you tried it from DOS? That would have been my next strategy.

The last time around, I unhid the "protected operating system files" in
addition to the hidden files. It still didn't copy everything I needed, but I
copied over the missing files manually and that did the trick. Been up and
running for a couple of weeks with no problems.


:

I've had the same exact problem with my transfer to a Western Digital 250gb
drive. On top of that, some icons are not the correct icons on my desktop
and/or my start menu (Acrobat, ITunes, Quicktime, Outlook, etc.) When I try
to start Outlook from the Quick Launch bar, it can't find my program and asks
me to "Open with".

I finally got a response from Western Digital about my problem and they told
me to try copying the drive in DOS as opposed to Windows. I've the tried the
transfer three times and this will be my fourth. Has anybody found a
solution to this problem? Seems like this is a recurring problem because I
see this same thing in several different groups here.

:

Still sounds to me like this transfer software hasn't kept pace with your
needs. You ought to tell them.
--
Russ Valentine
[MVP-Outlook]
I'm not a technical guy, but my best guess is that it's a combination of 2
factors:

1) This was my first time doing this with a machine running Windows XP. XP
does its best to protect us from ourselves; it lets you see hidden files
if
you check off the appropriate box under Folder Options, but still hides
"Protected Operating System Files" unless you check off another box for
that.
The first time around, I only had the "Hidden Files" box checked and got
an
empty Windows/Installer folder. The last time, I checked both boxes and
got
most, but not all the files. Windows XP somehow hides these files from the
transfer software. Perhaps I'll try running it from DOS the next time.

2) Even after copying the Windows/Installer file from the old disk, I had
to
run Detect and Repair. It would seem Office 2003 records some information
about the hard drive that has to be adjusted.



:

Any idea why it worked flawlessly before?
--
Russ Valentine
[MVP-Outlook]
Mr. Tillman had the answer - for reasons unknown, the software does not
copy
the Windows/Installer folder at all if you leave "view protected system
files" unchecked, incompletely if you check it. Maybe running the
software
from DOS would solve this, but I don't have time to find out.

Anyway, copying the Windows/Installer folder from the old drive and
then
running Detect and Repair solves the problem.


:

We keep coming back to an error with the transfer, then.
--
Russ Valentine
[MVP-Outlook]
Since I can't work with Outlook in a "send only" mode, I removed the
new
drive and put the old one back. There have been no hiccups with
Outlook,
Word, or Excel over the past 5 days, so I don't think anything is
corrupted.


:

Either of those should be perfectly capable of handling the volume
label
changes. Since this has always worked before, do you think any of
the
files
on the old drive might have become corrupted before you did the
transfer?
--
Russ Valentine
[MVP-Outlook]
No - this was Western Digital's "Data Lifguard" software. Works
just
like
MaxBlast (probably the same program with a different GUI) so I
wouldn't
be
surprised if it's the same problem. I'll reconnect the new drive
and
see.





:


Lanwench suggested running "Detect and Repair" (which
apparently
worked) or reinstalling Office. Unfortunately I can't do
either.

When I try that, I get a message to the effect that the patch
I'm
trying to access is unavailable.

Let me guess... You added a Maxtor hard drive and used MaxBlast
to
do
the
port. The same thing happened to me back in 2005 and the
problem
was
that
MaxBlast did not copy the (hidden) folder \Windows\Installer
from
the
old
drive. I manually copied that folder to fix the problem. I
contacted
Maxtor about it, but they denied there was a problem. Since
then,
I've
seen
other people also report the issue.