Terry, I am sorry to have responded to your last post quickly but I was
out
of town and by the time I returned it was the weekend and so on.
Anyway, I
still need help.
I have tried to remove the offending Word Add-ins, but still no relief.
If I
remove ScanSoftPDF.dot through Word or if I rename the actual file
"old"
then I get other error messages and Word still crashes. I spent close
to an
hour on the phone with Nuance today trying to get rid of this
ScanSoftPDF.dot but nothing worked. They have a scheme on their web
(
http://knowledgebase.nuance.com/view.asp?tnID=6872&sQuery=word) that
does
not work and Microsoft has an approach that does work because there are
no
files in the startup folder of office 12
(seehttp://support.microsoft.com/kb/838675/en-us).
So how do I clear these add-ins? Even when I temporarily cleared this
one
set of Add-ins, there other mentioned earlier in the first two boxes
remained in place.
I arrived home 10 minutes ago. I really don't understand "plugins" for
Word
2007, but on the tab titled Add-Ins are the following:
Menu Commands: PDF Create! [I suppose this is by Scan Soft since they
a
listed in Program as ScanScor PDF Create! 4]; Omni Page [15 Pro],
Print to
PaperPort [11]. On the Toolbar commands is "Print to PaperPort (PDF).
Then
finally Custom Toolbars: ScanSoft PDF-Create PDF file from this Word
Document; Create PDF Files from this Word Document and email it; Scan
Soft
PDF: Links Settings.
Sorry, but I don't know how to manage these add-ins. When I saw the
PDF
icons, I thought they were from Adobe Acrobat Professional 8, not
Scan
Soft which makes PaperPort and Omni Pro (my software for scanning and
OCRings). Should I just eliminate all the adds-in since they are are
from
ScanSoft? Are there more add-ins and plugs-in somewhere else?
As you can see my smartphone has done nothing to Word 2007. I use
WMDC to
syn my Cingular 3125 with Outlook 2005. That worked when I first got
the
pc then it did not work for about 3 weeks. I did a repair of Office
Suite
2007 and have been able to sync with errors from then on.
I am sure that this is some third party add-in that is causing the
instability and not Word. If it was stable in Safe Mode where all
add-ins,
templates, macros, customizations and the printer driver are all
bypassed
so that Word runs in its default install mode, it shows that Word is
fine.
I am a bit concerned about 'Cingular 3125': what add-in has Cingular
added? What other add-ins do you have?
Terry
Terry, can you help me?
I am out of town again for two days but got no relief this past
week. I
may become so desperate that I do an uninstall/reinstall but at the
end
I think that will only accomplish the undoing of all my
configurations.
Don't know if this makes any difference, but due to the change in
DST
times I was looking around to what had been automatically loaded
in my
pc in my absence. Nothing, BTW, about DST and yet my pc and my
phone
both have the right time and the same for the calendars in Outlook
2007
and my Cingular 3125.
Anyway, on 2/15/07, I installed Front Page 2003. The version I had
was
part of Office 2003 Business Edition. In the program list of the
control panel it shows both of these. And I noticed that the
automatic
downloads include a lot for Office 2003 including Word 2003 esp on
2/15/07. Now I have never installed anything like Word 2003 (or
Excel
2003, etc) on this Vista pc, just Office Standard 2007 and then
later
FP 2003.
Any chance that these 2003 updates are causing problems? If so,
how
would I go about trying to stop the problem.
On the other hand, if you still think that the printer driver is
the
issue, then I guess my only solution is wait for HP to come out
with a
new driver for my Officejet 7400. I checked their web again and it
was
not there.
I certainly don't want to uninstall/reinstall Office 2007 as that
would
be a nightmare, but I need Word 2007 to be more stable.
I haven't been able to test this several times, but after
installing
the Canon 'printer' first things this morning, I have crashed
twice
among the few times of going start/computer/double file.
So no joy here. I know you have said that uninstall/reinstall
doesn't
usually solve these problems, but is that the case even if one
did a
thoroughly clean uninstall including the registry and files on
the
hard drive?
Sorry to have misunderstood your directions. I am out of state
for a
week and will try your approach once I return home.
I was not advising you to PRINT with a different printer
driver -
just install a different printer driver, set it as Windows
default
and test to see if Word is now stable. Of course you cannot
print
with it. All I intend is to diagnose your instability problem
with
Word.
Terry
Sorry, but that driver drove my printer crazy. It started
spewing
out one page after another with one line on each page and the
characters were nonsense.
The problem is that you cannot open documents from Explorer
or the
desktop and launch Word in Safe Mode. But I think you are on
a red
herring. I strongly suspect the printer driver is the
problem. I
recommend that you install a different printer driver, one
that is
known to work correct with Vista/Word2007 before doing any
other
diagnostic work. The only printer driver that I can
personally
state definitely works with that combination is the Canon
IP4200/5200 drivers. But I am sure that there others who have
thoroughly tested other printers successfully with this
combination. I know that the OfficeJet drivers are still only
beta
drivers from the Vista CD and are not stable.
Terry
Yes, we used safe mode but our main test was to twice open
15
files in a row. That works okay in the normal mode.
What we didn't do enough of is opening and closing using the
desktop icon and start/computer/double click file.
So, no there were no crashes in safe mode or when I tried /a
but
I have not run all pertinent tests when doing so.- Hide
quoted text -
- Show quoted text -
I had the same issue. Word 2007 would crash and when i tried to to
print any docuemnt or .txt, program would crash. I traced it down to a
windows update/hardware xerox 450 driver. I went in and deleted all my
configured printers and Word worked fine. Tracing down the driver to
remove it now. Hope this helps!!!!!
