Word X crashes upon

[cansarah]

Word crashes when i open any word file or after clicking ok on
Project Gallery for a blank document. I trashed the Normal (in
Preferences) and a new Normal is not created. I can open any Word file
and even a blank one if I hold shift when opening. Any insight on how
to fix this will be greatly appreciated.
Crash report is as follows:

Date/Time: 2004-11-18 16:15:06 -0200
OS Version: 10.3.6 (Build 7R28)
Report Version: 2

Command: Microsoft Word
Path: /LVD-APPS/WORDRODUCTIVITY/Microsoft Office X/Microsoft Word
Version: ??? (???)
PID: 432
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x06a680b8

Thread 0 Crashed:
0 MCPZ.stb 0x006035c4 0x5c59d0 + 0x3dbf4
1 com.apple.CoreFoundation 0x90194620 __CFRunLoopDoTimer +
0xf4
2 com.apple.CoreFoundation 0x90191980 __CFRunLoopRun + 0x5c8
3 com.apple.CoreFoundation 0x90195e94 CFRunLoopRunSpecific +
0x148
4 com.apple.HIToolbox 0x927d5f88
RunCurrentEventLoopInMode + 0xac
5 com.apple.HIToolbox 0x927d8f3c
GetNextEventMatchingMask + 0x78
6 com.apple.HIToolbox 0x927e27d4 EventAvail + 0x5c
7 Microsoft Word 0x0211ba24 0x2008000 + 0x113a24
8 Microsoft Word 0x02119e5c 0x2008000 + 0x111e5c
9 Microsoft Word 0x021197b4 0x2008000 + 0x1117b4
10 Microsoft Word 0x02119648 0x2008000 + 0x111648
11 MCPZ.stb 0x006035bc 0x5c59d0 + 0x3dbec
12 com.apple.CoreFoundation 0x90194620 __CFRunLoopDoTimer +
0xf4
13 com.apple.CoreFoundation 0x90191980 __CFRunLoopRun + 0x5c8
14 com.apple.CoreFoundation 0x90195e94 CFRunLoopRunSpecific +
0x148
15 com.apple.HIToolbox 0x927d5f88
RunCurrentEventLoopInMode + 0xac
16 com.apple.HIToolbox 0x927dc6f0 ReceiveNextEventCommon
+ 0x17c
17 com.apple.HIToolbox 0x9284d7fc ReceiveNextEventInMode
+ 0x48
18 MCPZ.stb 0x005fb240 0x5c59d0 + 0x35870
19 Microsoft Word 0x020d9de0 0x2008000 + 0xd1de0
20 Microsoft Word 0x0201d1e0 0x2008000 + 0x151e0
21 Microsoft_Office_2001Z 0x01021954 0x1008000 + 0x19954
22 Microsoft Word 0x0201cc28 0x2008000 + 0x14c28

Thread 1:
0 libSystem.B.dylib 0x900074c8 mach_msg_trap + 0x8
1 libSystem.B.dylib 0x90007018 mach_msg + 0x38
2 ...ple.CoreServices.CarbonCore 0x902933c4 SwitchContexts + 0x60
3 ...ple.CoreServices.CarbonCore 0x90288bec YieldToThread + 0x104
4 ...ple.CoreServices.CarbonCore 0x90295fd0 SetThreadState + 0xc0
5 ...ple.CoreServices.CarbonCore 0x902d167c
SetThreadStateEndCritical + 0x90
6 EndNote6 CWYW Word Xlass 0x0678b708 0x66c0000 + 0xcb708
7 EndNote6 CWYW Word Xlass 0x0678a3c4 0x66c0000 + 0xca3c4
8 EndNote6 CWYW Word Xlass 0x0678a2c0 0x66c0000 + 0xca2c0
9 EndNote6 CWYW Word Xlass 0x0678a6ac 0x66c0000 + 0xca6ac
10 EndNote6 CWYW Word Xlass 0x0678ba44 0x66c0000 + 0xcba44
11 ...ple.CoreServices.CarbonCore 0x902dc1e0 InvokeThreadEntryUPP +
0x18
12 ...ple.CoreServices.CarbonCore 0x902a6fc0 CooperativeThread +
0xdc
13 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28

Thread 2:
0 libSystem.B.dylib 0x90018be8
semaphore_timedwait_signal_trap + 0x8
1 libSystem.B.dylib 0x9000e788 _pthread_cond_wait +
0x268
2 ...ple.CoreServices.CarbonCore 0x902aa798 TSWaitOnSemaphoreCommon
+ 0xb0
3 ...ple.CoreServices.CarbonCore 0x902be6e8 TimerThread + 0x3c
4 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28

PPC Thread State:
srr0: 0x006035c4 srr1: 0x0000f030 vrsave: 0x00000000
cr: 0x24024482 xer: 0x00000000 lr: 0x006035bc ctr: 0x90001de0
r0: 0x006035bc r1: 0xbfffe240 r2: 0x0073d000 r3: 0x00000000
r4: 0x00000048 r5: 0x00000054 r6: 0x0000002c r7: 0x00000c03
r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11: 0xa0281840
r12: 0x90001de0 r13: 0x00000000 r14: 0x00000000 r15: 0x00000001
r16: 0x00000000 r17: 0x00000000 r18: 0xa01913d0 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x003011e0 r23: 0x00301a78
r24: 0xa0194534 r25: 0xa00011ac r26: 0x0000002f r27: 0xc82aa0ce
r28: 0x0624a960 r29: 0x0624a410 r30: 0x06a680ac r31: 0x006c8be0

Binary Images Description:
0x1000 - 0x9fff Microsoft Word
/LVD-APPS/WORDRODUCTIVITY/Microsoft Office X/Microsoft Word
0x287000 - 0x2d29b1 CarbonLibpwpc PEF binary: CarbonLibpwpc
0x2d29c0 - 0x2eacad Apple;Carbon;Multimedia PEF binary:
Apple;Carbon;Multimedia
0x2ec1f0 - 0x2edf7b Apple;Carbon;Networking PEF binary:
Apple;Carbon;Networking
0x317880 - 0x317932 CFMPriv_CoreFoundation PEF binary:
CFMPriv_CoreFoundation
0x317b20 - 0x317bd5 CFMPriv_DVComponentGlue PEF binary:
CFMPriv_DVComponentGlue
0x317df0 - 0x317e93 CFMPriv_QuickTime PEF binary:
CFMPriv_QuickTime
0x317f10 - 0x317f87 CFMPriv_System PEF binary: CFMPriv_System
0x318230 - 0x318300 CFMPriv_CarbonSound PEF binary:
CFMPriv_CarbonSound
0x318380 - 0x318453 CFMPriv_CommonPanels PEF binary:
CFMPriv_CommonPanels
0x318530 - 0x3185eb CFMPriv_Help PEF binary: CFMPriv_Help
0x3185f0 - 0x3186ba CFMPriv_HIToolbox PEF binary:
CFMPriv_HIToolbox
0x318740 - 0x318816 CFMPriv_HTMLRendering PEF binary:
CFMPriv_HTMLRendering
0x318890 - 0x318963 CFMPriv_ImageCapture PEF binary:
CFMPriv_ImageCapture
0x3189f0 - 0x318ad5 CFMPriv_NavigationServices PEF binary:
CFMPriv_NavigationServices
0x318b50 - 0x318c26 CFMPriv_OpenScripting?MacBLib PEF binary:
CFMPriv_OpenScripting?MacBLib
0x318d00 - 0x318dbe CFMPriv_Print PEF binary: CFMPriv_Print
0x318de0 - 0x318ead CFMPriv_SecurityHI PEF binary:
CFMPriv_SecurityHI
0x318f30 - 0x319012 CFMPriv_SpeechRecognition PEF binary:
CFMPriv_SpeechRecognition
0x319090 - 0x319163 CFMPriv_CarbonCore PEF binary:
CFMPriv_CarbonCore
0x3191e0 - 0x3192b3 CFMPriv_OSServices PEF binary:
CFMPriv_OSServices
0x319390 - 0x319452 CFMPriv_AE PEF binary: CFMPriv_AE
0x319460 - 0x319525 CFMPriv_ATS PEF binary: CFMPriv_ATS
0x3195a0 - 0x319677 CFMPriv_ColorSync PEF binary:
CFMPriv_ColorSync
0x319700 - 0x3197e3 CFMPriv_FindByContent PEF binary:
CFMPriv_FindByContent
0x319860 - 0x31993a CFMPriv_HIServices PEF binary:
CFMPriv_HIServices
0x3199b0 - 0x319a90 CFMPriv_LangAnalysis PEF binary:
CFMPriv_LangAnalysis
0x319b20 - 0x319c06 CFMPriv_LaunchServices PEF binary:
CFMPriv_LaunchServices
0x319ce0 - 0x319db7 CFMPriv_PrintCore PEF binary:
CFMPriv_PrintCore
0x319dc0 - 0x319e82 CFMPriv_QD PEF binary: CFMPriv_QD
0x319f80 - 0x31a069 CFMPriv_SpeechSynthesis PEF binary:
CFMPriv_SpeechSynthesis
0x4e6da0 - 0x5c2925 PowerPlantZ PEF binary: PowerPlantZ
0x5c2930 - 0x5c59ce MCP RuntimeZ.DLL PEF binary: MCP RuntimeZ.DLL
0x5c59d0 - 0x6f714b MCPZ.stb PEF binary: MCPZ.stb
0x1008000 - 0x11c8d27 Microsoft_Office_2001Z PEF binary:
Microsoft_Office_2001Z
0x2008000 - 0x2a0d6df Microsoft Word PEF binary: Microsoft Word
0x53a1000 - 0x53a7fff com.microsoft.shmem.bundle
10.1.5 /LVD-APPS/WORDRODUCTIVITY/Microsoft Office
X/Office/ShMem.bundle/Contents/MacOS/ShMem
0x53cd000 - 0x541d1e1 df.dll PEF binary: df.dll
0x541d1f0 - 0x543d531 olebase.dll PEF binary: olebase.dll
0x543e000 - 0x544c8ba comi.dll PEF binary: comi.dll
0x5489310 - 0x5495188 thunk.dllpwpc PEF binary: thunk.dllpwpc
0x54a8ed0 - 0x54e9f3c def.dll PEF binary: def.dll
0x54e9f40 - 0x5502669 com.dll PEF binary: com.dll
0x65b8a20 - 0x66bf340 Microsoft Framework DB PEF binary: Microsoft
Framework DB
0x66c0000 - 0x684d01e EndNote6 CWYW Word Xlass PEF binary: EndNote6
CWYW Word Xlass
0x684e000 - 0x68539ce oanlsZ PEF binary: oanlsZ
0x6891800 - 0x68ba8f8 oatlbZ PEF binary: oatlbZ
0x68ba900 - 0x68e1b01 oarareZ PEF binary: oarareZ
0x68e1b10 - 0x68fc0d1 oacoreZ PEF binary: oacoreZ
0x6adb000 - 0x6de1a8a VBE PEF binary: VBE
0x780c0000 - 0x780c9fff libz.1.1.3.dylib /usr/lib/libz.1.1.3.dylib
0x88eb0000 - 0x88ebcfff com.apple.agl 2.5
(AGL-2.5) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x8b0c0000 - 0x8b788fff com.apple.QuickTimeComponents.component
6.5.2 /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeComponents
0x8be30000 - 0x8be31fff DVComponentGlue
/System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
0x8c390000 - 0x8c3d1fff com.apple.QuickTimeFirewireDV.component
6.5.2 /System/Library/QuickTime/QuickTimeFirewireDV.component/Contents/MacOS/QuickTimeFirewireDV
0x8e990000 - 0x8ea21fff com.apple.QuickTimeMPEG4.component
6.5.2 /System/Library/QuickTime/QuickTimeMPEG4.component/Contents/MacOS/QuickTimeMPEG4
0x8fe00000 - 0x8fe4ffff dyld /usr/lib/dyld
0x90000000 - 0x90122fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x90190000 - 0x9023dfff com.apple.CoreFoundation 6.3.5
(299.32) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x90280000 - 0x904f9fff com.apple.CoreServices.CarbonCore 10.3.6
(10.3.5) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x90570000 - 0x905dffff com.apple.framework.IOKit 1.3.6
(???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90610000 - 0x9069afff com.apple.CoreServices.OSServices
3.0.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x90700000 - 0x90700fff com.apple.CoreServices 10.3
(???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x90720000 - 0x90787fff com.apple.audio.CoreAudio
2.1.2 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x907f0000 - 0x907f9fff com.apple.DiskArbitration
2.0.4 /System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x90810000 - 0x90810fff com.apple.ApplicationServices 1.0
(???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x90910000 - 0x90983fff com.apple.DesktopServices
1.2.2 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
0x90c30000 - 0x90c4afff libGL.dylib
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x90c60000 - 0x90cc2fff libGLU.dylib
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x90d00000 - 0x90d1bfff com.apple.SystemConfiguration 1.7.1
(???) /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x90d40000 - 0x90d40fff com.apple.Carbon 10.3
(???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x90d60000 - 0x90d6bfff com.apple.opengl
1.3.6 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x910b0000 - 0x91101fff com.apple.bom 1.2.5
(63.2) /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x912a0000 - 0x912bdfff com.apple.audio.SoundManager
3.8 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
0x912e0000 - 0x912f7fff com.apple.LangAnalysis
1.5.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x91320000 - 0x913defff ColorSync
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x91460000 - 0x91473fff com.apple.speech.synthesis.framework
3.2 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x914a0000 - 0x91509fff com.apple.htmlrendering
1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
0x91560000 - 0x91619fff com.apple.QD 3.4.65
(???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x91670000 - 0x916a8fff com.apple.AE
1.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x916e0000 - 0x91773fff com.apple.print.framework.PrintCore
3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x917e0000 - 0x917f0fff com.apple.speech.recognition.framework
3.3 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x91810000 - 0x9182afff com.apple.openscripting 1.2.1
(???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
0x91850000 - 0x91860fff com.apple.ImageCapture
2.1.5 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
0x91890000 - 0x9189cfff com.apple.help
1.0.1 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
0x918c0000 - 0x918cdfff com.apple.CommonPanels 1.2.1
(1.0) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
0x918f0000 - 0x9193efff com.apple.print.framework.Print
3.3 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x91990000 - 0x9199bfff com.apple.securityhi 1.2
(90) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
0x919c0000 - 0x91a33fff com.apple.NavigationServices
3.3.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
0x91a90000 - 0x91a90fff com.apple.audio.units.AudioUnit
1.3.2 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x91ab0000 - 0x91ac4fff libCGATS.A.dylib
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x91ae0000 - 0x91aebfff libCSync.A.dylib
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x91b10000 - 0x91b2afff libPDFRIP.A.dylib
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
0x91b50000 - 0x91b5ffff libPSRIP.A.dylib
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib
0x91b80000 - 0x91b93fff libRIP.A.dylib
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x91bb0000 - 0x91d45fff com.apple.QuickTime
6.5.2 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x92070000 - 0x92096fff com.apple.FindByContent 1.4
(1.2) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
0x920c0000 - 0x922a7fff com.apple.security 2.3
(176) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x92430000 - 0x92468fff com.apple.LaunchServices 10.3.5
(98.4) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x92740000 - 0x92777fff com.apple.CFNetwork 1.2.1
(7) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x927d0000 - 0x92b54fff com.apple.HIToolbox 1.3.4
(???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x92d30000 - 0x92d80fff com.apple.HIServices 1.4.1
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0x935d0000 - 0x938a8fff com.apple.CoreGraphics 1.203.26
(???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x939a0000 - 0x939b4fff libcups.2.dylib /usr/lib/libcups.2.dylib
0x939d0000 - 0x939d4fff libmathCommon.A.dylib
/usr/lib/system/libmathCommon.A.dylib
0x93b50000 - 0x93bf3fff com.apple.audio.toolbox.AudioToolbox
1.3.2 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x94060000 - 0x94078fff com.apple.WebServices 1.1.1
(1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
0x945b0000 - 0x945b9fff libz.1.dylib /usr/lib/libz.1.dylib
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0x94650000 - 0x946affff com.apple.SearchKit
1.0.2 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
0x94b20000 - 0x94badfff com.apple.ink.framework 101.1.3
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0x96e80000 - 0x96e90fff com.apple.vecLib 3.0.2 (vecLib
3.0.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x97510000 - 0x97518fff libbsm.dylib /usr/lib/libbsm.dylib

 

[Corentin Cras-Méneur]

Word crashes when i open any word file or after clicking ok on
Project Gallery for a blank document. I trashed the Normal (in
Preferences) and a new Normal is not created. I can open any Word file
and even a blank one if I hold shift when opening. Any insight on how
to fix this will be greatly appreciated.
Crash report is as follows:

Several things can make Word crash on startup.
- Corrupted fonts (but the crash is usually when the applciation
displays the splash screen so I don't think it is the case)
- thrid party plug-ins (do you have EndNote or Acrobat for instance??)
- some Thrid Party QuickTime plug-in (Toast, DivX...). In this case,
simply update then and it shoudl go away
- eventually corrupted pref or .plist files.

In any case, you should repair permissions on the Drive
(DiskUtility>First aid pane)

Corentin

 

[dones]

Hey!! Are u talking about word X or word 2004? Or are u
misunderstanding the difference between word and mac os X? Read my
posts...i got the same problem... try to post what the console say u
when u try to open word (open console on utilities) bye!

Dones

 

[cansarah]

Thanks for your reply. I did repair permissions on the drive but the
problem persists. In response to your question, yes I have EndNote,
however I didn't use it lately. Should I reinstall it and see what
heppens?
Does the fact that by holding the "SHIFT" key while Word opens up
doesn't cause it to crash, give any hint on where the problem is?
Also, I cannot find my "Normal" file under Templates. As I said, it
was there and I deleted it hoping it be restored (I found this info in
Mactopia.com)...but it was not. Could this be a problem?
Thanks,
cansarah

 

[Corentin Cras-Méneur]

Thanks for your reply. I did repair permissions on the drive but the
problem persists. In response to your question, yes I have EndNote,
however I didn't use it lately. Should I reinstall it and see what
heppens?

You should deactivate the EndNote plug-in to see if it fixes the
problem. Remove the two files from /Applications/Microsoft Office
X/Office/Startup/Word.

Does the fact that by holding the "SHIFT" key while Word opens up
doesn't cause it to crash, give any hint on where the problem is?

Yep. It's a problem with plug-ns and other optional items. I suspect the
Carbon Registration Database is corrupted on your Mac. Simply trash it
and Word will recreate it (it's in ~/Library/Preferences/Microsoft).
Also, make sure Office is up to date (latest version is 10.1.6).

Also, I cannot find my "Normal" file under Templates. As I said, it
was there and I deleted it hoping it be restored (I found this info in
Mactopia.com)...but it was not. Could this be a problem?
Thanks,
cansarah

Normal is recreated automatically if it is missing. Don't worry,

Corentin

 

[Corentin Cras-Méneur]

Hey!! Are u talking about word X or word 2004? Or are u
misunderstanding the difference between word and mac os X?

It's Word X: it's in the title ;-))))

Corentin

 

[dones]

Are u REALLY sure? maybe is mac os x..

It's Word X: it's in the title ;-))))

Corentin

 

[Corentin Cras-Méneur]

Are u REALLY sure? maybe is mac os x..

The same type of question arose in another thread. Word X is the
official name of Word in Office X. If it says Word X, I tend to believe
it is indeed the version of WOrd that ships in Office X. Otherwise the
title would probably be "Word for MacOS X crashes..." or "Word for X..."
))

Now it could also be a typo in the title ;-)))) In this case, for Word
for MacOS X I have a 50/50 chance to be right since there are only two
versions (X and 2004) ;-)))))))))))




Corentin

 

[dones]

Word X could be word V.X or word 2004. Word X can include both. The
version u are talking is word V.X

 

[JE McGimpsey]

Word X could be word V.X or word 2004. Word X can include both. The
version u are talking is word V.X

If "u" are going to continue to post in these groups and be understood,
"u"'ll need to adopt the group's convention that "Word X", "Word v.X",
and "Word 10" all refer to the Microsoft Word (version 10) application
normally found in the Microsoft Office X folder of the Applications menu.

"U" can insist on using "Word X" for Word 2004, but "u"r posts will
likely not be interpreted correctly.

If "u"r objective is to convert others into making "Word X" an ambiguous
usage, "u"'re of course welcome to try. If, OTOH, "u"r objective is to
answer questions or to get questions answered, "u" should probably drop
the ideosyncratic semantics and accede to the group gestalt.

"U"r choice.

 

[Paul Berkowitz]

Actually that's not true. Even though it's a bit confusing, the correct name
for the version of Word that comes in "Office v. X" is "Word X", NOT "Word
v. X". Take a look at this page about Office v. X at the MacTopia website:
<http://www.microsoft.com/mac/otherproducts/officex/officex.aspx?pid=whatsne
w> and scroll down the page.

You seem to find it very difficult to admit that in this case you made a
mistake and were corrected by people who know better. It's not a very
important mistake, but the fact remains that the way you like to refer to
"Word X" to mean "Word for Mac OS X" (that is, either Word X OR Word 2004)
is wrong and confuses others. So just learn the right way or accept that
you'll continue to cause confusion.

Some of the blame must lie with the Microsoft Marketing department who
decided it would be catchy to latch on to Apple's "X" name for its brand new
System 10. They were originally going to call it "Office X" (as well as Word
X, Excel X, etc.) when they worried there might be confusion with the
Windows version "Office XP" (which, incidentally, has Word 2002, not Word
XP).. So they added the "v. ", but only for the "Office" name, not for Word,
Excel, etc. Probably they should never have departed from the "year" titles
- except that "2002" was already taken on the Windows side.

I'm not sure if you care about any of this anyway. You seem to just want to
call things what you want to call them and didn't like being corrected in
public. Language is for communication. If you insist on calling things what
you like to call them, instead of by their real names, you'll continue to
cause confusion and will continually be corrected by people who know better
once they figure out what you really mean. Your own naming was not
unreasonable logically - I can see now what you meant - it's just that it
was wrong. So why not learn the right name and move on?

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.

 

[Colin Yarwood]

Actually that's not true. Even though it's a bit confusing, the correct name
for the version of Word that comes in "Office v. X" is "Word X", NOT "Word
v. X". Take a look at this page about Office v. X at the MacTopia website:
<http://www.microsoft.com/mac/otherproducts/officex/officex.aspx?pid=whatsne
w> and scroll down the page.

You seem to find it very difficult to admit that in this case you made a
mistake and were corrected by people who know better. It's not a very
important mistake, but the fact remains that the way you like to refer to
"Word X" to mean "Word for Mac OS X" (that is, either Word X OR Word 2004)
is wrong and confuses others. So just learn the right way or accept that
you'll continue to cause confusion.

Some of the blame must lie with the Microsoft Marketing department who
decided it would be catchy to latch on to Apple's "X" name for its brand new
System 10. They were originally going to call it "Office X" (as well as Word
X, Excel X, etc.) when they worried there might be confusion with the
Windows version "Office XP" (which, incidentally, has Word 2002, not Word
XP).. So they added the "v. ", but only for the "Office" name, not for Word,
Excel, etc. Probably they should never have departed from the "year" titles
- except that "2002" was already taken on the Windows side.

I'm not sure if you care about any of this anyway. You seem to just want to
call things what you want to call them and didn't like being corrected in
public. Language is for communication. If you insist on calling things what
you like to call them, instead of by their real names, you'll continue to
cause confusion and will continually be corrected by people who know better
once they figure out what you really mean. Your own naming was not
unreasonable logically - I can see now what you meant - it's just that it
was wrong. So why not learn the right name and move on?

Its sad when banter about nomenclature blocks or overtakes discussions and
efforts to overcome problems.

Guys, can we get back to trying to resolve the 10.1.6 hangs problem - I
posted my sit elsewhere here... Help please?

TYVM

CY

 

[Clive Huggan]

Its sad when banter about nomenclature blocks or overtakes discussions and
efforts to overcome problems.

Guys, can we get back to trying to resolve the 10.1.6 hangs problem - I
posted my sit elsewhere here... Help please?

TYVM

CY

Hello Colin,

Some thoughts on the need to respond; the need to keep to the same thread;
and the desirability, over the millennia, of calling things by their right
name:

This is probably the most friendly and helpful newsgroup around, and it
would be unfortunate if it got to be otherwise. I'm not sure the situation
is "sad" yet. Here's why I think that's so.

Looking back at your earlier thread, I saw at the time, and have now looked
back and confirmed, that Corentin Cras-Méneur gave you what seemed to be a
fairly authoritative response on 20 November. You don't appear to have
replied to it, unless I'm missing something somewhere (sometimes a post can
drop out).

Corentin's could be the start of a series of posts, each time refining the
detail and sometimes trying then eliminating dead ends, by which it should
be possible to reach a solution. But if other "regulars" here see that you
haven't responded to Corentin's post, they assume you have solved the
problem and haven't got back to say so. That happens so often that it's
virtually par for the course. The result is the "regulars" don't chip in
further.

But there are other impediments: your new post, being under a new subject
heading, has lost the detail of your original question. That means anyone
who wants to help has to dig back to find it. It's no good searching by
your name, because you posted it under a different identity. No worry,
though -- I've found it now: "Word X crashes upon", poster cansarah.

As for me, although I help people in other areas I haven't responded to your
query, mainly because the intricate fault diagnosis that's involved in this
particular area of Word X's problems is not my area of strength (I skipped
from Word 2001 to 2004 because of the flaky implementation of Word X, though
I readily acknowledge that if Microsoft's Mac Business Unit had not brought
out Office v.X when OS X was in such an early version, Apple's transition to
the new OS may never have reached critical mass.) My solution is simple:
move to Word 2004, which is a huge improvement on Word X. But I suspected
you may not want to hear that, so did not contribute ;-)

Now, on looking back at your original thread I see another reason that I
didn't read beyond the first few words. Interleaved among the other posts
was the babbling of one Dones. I didn't paid any attention to him because my
experience is that people who think they don't have time to hit the Shift
key or two of the letters in a three-letter word don't have the attention
span to listen to the advice they get here. And usually the problem is in
the individual's witting or unwitting configuration of the software, not
with the default installation. Nevertheless, patient volunteers contribute
their time here to try to help with these one-off problems.

But JE McGimpsey and P. Berkowitz did read Dones's remarks. And underlying
the point they are making is that some precision is needed in describing
software and its shortcomings. If, Alice in Wonderland style, words mean
"only what I intend them to be" -- viz., "Word X" (or was it Word v.X?) can
mean the one for the Mac that came out in 2002 *or* in 2004) -- then
would-be helpers cannot adequately define the problem in their heads. No
wonder the Chinese have a proverb: "The beginning of wisdom is to call
things by their right names".

Anyway, Colin, sorry I haven't the expertise to come up with a solution --
but I'll watch with interest if Corentin et al. try to help you further --
once you have answered his query of 20 November.

Y'all have a nice day there in sunny UK!

Clive Huggan

=================

 

[Corentin Cras-Méneur]

But if other "regulars" here see that you
haven't responded to Corentin's post, they assume you have solved the
problem and haven't got back to say so.

I have to admit that I do that allllll the time. Nevertheless I usually tag
threads I participated in and try to follow-up.

[...]

Anyway, Colin, sorry I haven't the expertise to come up with a solution --
but I'll watch with interest if Corentin et al. try to help you further --
once you have answered his query of 20 November.

I'm ready!! ;-))
At least I can try :-D

Corentin

 

[dones]

Ok, you can not pay attention to me, that's not my problem. As wasn't
my problem to make a post ONLY to say that I meant WORD 2004. Not to
type shift, but a post. Anyway, my configuration is standard, and
Office 2004 doesn't work, i tried everything here and the only way to
make it work is to change user, so I have to admit that you can't
solve this problem. Let's hope that microsoft will look for it.
Yesterday I deleted all my fonts and replaced them from the ones on
panther disk, but no way. Here again:

Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2004-11-25 12:57:56 +0100
Application Name: Microsoft Word
Application Version: 11.1.0.040910
Module Name: ATS
Module Version: unknown
Module Offset: 0x0002aa8c
Extra app info: Reg=Italian Loc=0x0410


Thread 0 crashed:

# 1 0x96c1aa8c in _FixPostScriptName + 0x000001A8 (ATS + 0x0002aa8c)
# 2 0x96c19598 in _FOGetNameInternal + 0x000002A4 (ATS + 0x00029598)
# 3 0x96c0ae6c in __eFOGetName + 0x00000284 (ATS + 0x0001ae6c)
# 4 0x96c0abc0 in _FOGetName + 0x0000005C (ATS + 0x0001abc0)
# 5 0x915b7c60 in _ATSUGetIndFontName + 0x0000009C (QD + 0x00057c60)
# 6 0x92999040 in __Z16FindBestFontNamemmPmS_S_mPcS_S_ + 0x00000178
(HIToolbox + 0x001c9040)
# 7 0x929a4fc4 in __Z20BuildFontNamesRecordmsm + 0x00000068
(HIToolbox + 0x001d4fc4)
# 8 0x929913e4 in __Z14AppendFontMenuP8MenuDatasmPm + 0x0000019C
(HIToolbox + 0x001c13e4)
# 9 0x928ede1c in __Z23_CreateStandardFontMenuP8MenuDatatsmPm +
0x00000054 (HIToolbox + 0x0011de1c)
# 10 0x005a10e0 in (MCPZ.stb + 0x00030cd0)
# 11 0x005a0b9c in (MCPZ.stb + 0x0003078c)
# 12 0x0057e538 in (MCPZ.stb + 0x0000e128)
# 13 0x0057e4cc in (MCPZ.stb + 0x0000e0bc)
# 14 0x005a0b18 in (MCPZ.stb + 0x00030708)
# 15 0x005a0a98 in (MCPZ.stb + 0x00030688)
# 16 0x0203d828 in (Microsoft Word + 0x0001dd88)
# 17 0x02022cdc in (Microsoft Word + 0x0000323c)
# 18 0x02020360 in (Microsoft Word + 0x000008c0)
# 19 0x01023440 in (Microsoft_Office_2001Z + 0x0000cec0)
# 20 0x020200b4 in (Microsoft Word + 0x00000614)
# 21 0x02b05dcc in (Microsoft Word + 0x00ae632c)

PPC Thread State:
srr0: 0x96c1aa8c srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x96c19598 ctr: 0x900f60c0 mq:0x00000000
r0: 0x0000002f r1: 0xbfffe0f0 r2: 0x00000050 r3:0x00000005
r4: 0x00000000 r5: 0x00000000 r6: 0x0000002d r7:0x010e887e
r8: 0x00405000 r9: 0xff2ad727 r10: 0x00000001 r11:0x00ce387e
r12: 0x00395fa4 r13: 0x0316c8a4 r14: 0x0316c870 r15:0x00000003
r16: 0xbffff518 r17: 0x00000000 r18: 0xbfffe3f8 r19:0xbfffe3fc
r20: 0xbfffe3f4 r21: 0xbfffe358 r22: 0xbfffe344 r23:0xbfffe348
r24: 0x01785e9c r25: 0x00395fa0 r26: 0x064a3726 r27:0x00000005
r28: 0x00395fa0 r29: 0x064a377a r30: 0x064a3774 r31:0x96c19304


Thread 1:

# 1 0x90012588 in _clock_sleep_trap + 0x00000008 (libSystem.B.dylib
+ 0x00012588)
# 2 0x9000d758 in _nanosleep + 0x00000078 (libSystem.B.dylib +
0x0000d758)
# 3 0x9002d388 in _sleep + 0x00000048 (libSystem.B.dylib +
0x0002d388)
# 4 0x017675e0 in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem +
0x000625e0)
# 5 0x01766aac in _MerpUnregisterCFMFragment + 0x00000078 (ShMem +
0x00061aac)
# 6 0x01766bd8 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem +
0x00061bd8)
# 7 0x017676b8 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem +
0x000626b8)
# 8 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)

PPC Thread State:
srr0: 0x90012588 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x9000d758 ctr: 0x90012580 mq:0x00000000
r0: 0xffffffc2 r1: 0xf0080af0 r2: 0xf0080ac4 r3:0x00000507
r4: 0x00000001 r5: 0x00000001 r6: 0x00000000 r7:0xf0080b30
r8: 0x00000000 r9: 0x00001aeb r10: 0x3048161c r11:0xa0003ed4
r12: 0x90012580 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x0000001e r26: 0x00000078 r27:0x017774b0
r28: 0xf0080bb0 r29: 0xa00011e0 r30: 0xf0080ba0 r31:0x9000d6f0


Thread 2:

# 1 0x8fe269c8 in _mach_msg_trap + 0x00000008 (dyld + 0x000269c8)
# 2 0x8fe321d4 in _mach_msg + 0x00000038 (dyld + 0x000321d4)
# 3 0x8fe16504 in _server_loop + 0x00000088 (dyld + 0x00016504)
# 4 0x8fe16334 in _start_debug_thread + 0x00000144 (dyld +
0x00016334)

PPC Thread State:
srr0: 0x8fe269c8 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x8fe321d4 ctr: 0x8fe1a968 mq:0x00000000
r0: 0xffffffe1 r1: 0x05ffecf0 r2: 0x00000000 r3:0x05ffed90
r4: 0x00000002 r5: 0x00000000 r6: 0x00000040 r7:0x00004503
r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x8c390510
r12: 0x8fe1a968 r13: 0x00000000 r14: 0x8fe53254 r15:0x8fe507a0
r16: 0x8fe507d0 r17: 0x8fe5079c r18: 0x8fe507a0 r19:0x05ffedd0
r20: 0x8fe507cc r21: 0x8fe5079c r22: 0x8fe507cc r23:0x8fe53254
r24: 0x05ffed90 r25: 0x00000040 r26: 0x00004503 r27:0x00000000
r28: 0x00000000 r29: 0x00000000 r30: 0x00000002 r31:0x8fe16490


Loaded modules:

0: Microsoft Word (11.1.0.040910 Reg=Italian Loc=0x0410):
/Applications/Applicativi/Microsoft Office 2004/Microsoft Word
1: MicrosoftLSLibZ (11.1.0.040909 Reg=Italian Loc=0x0000):
/Applications/Applicativi/Microsoft Office 2004/Office/Microsoft
Component Plugin
2: MCPZ.stb (11.1.0.040909 Reg=Italian Loc=0x0000):
/Applications/Applicativi/Microsoft Office 2004/Office/Microsoft
Component Plugin
3: MCPCoreZ (11.1.0.040909 Reg=Italian Loc=0x0000):
/Applications/Applicativi/Microsoft Office 2004/Office/Microsoft
Component Plugin
4: Microsoft_Office_2001Z (11.1.0.040910 Reg=Italian Loc=0x0410):
/Applications/Applicativi/Microsoft Office 2004/Office/Microsoft
Office
5: ShMem (11.1.0.040909 Reg=English Loc=0x0000):
/Applications/Applicativi/Microsoft Office
2004/Office/ShMem.bundle/Contents/MacOS/ShMem
6: Microsoft Word (11.1.0.040910 Reg=Italian Loc=0x0410):
/Applications/Applicativi/Microsoft Office 2004/Microsoft Word
7: Microsoft OLE X (11.0.0.040322 Reg=English Loc=0x0000):
/Applications/Applicativi/Microsoft Office 2004/Office/Microsoft OLE
8: libz.1.1.3.dylib: /usr/lib/libz.1.1.3.dylib
9: QuickTimeComponents (6.5.2 Reg=en_US Loc=0x0000):
/System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeComponents
10: dyld: /usr/lib/dyld
11: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
12: CoreFoundation: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
13: CarbonCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
14: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
15: OSServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
16: CoreServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
17: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
18: DiskArbitration:
/System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskArbitration
19: ApplicationServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
20: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
21: SystemConfiguration:
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
22: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
23: Bom: /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
24: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
25: LangAnalysis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
26: ColorSync: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
27: SpeechSynthesis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
28: HTMLRendering: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
29: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
30: AE: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
31: PrintCore: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
32: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
33: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
34: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
35: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
36: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
37: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
38: NavigationServices:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
39: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
40: libCGATS.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
41: libCSync.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
42: libPDFRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
43: libPSRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib
44: libRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
45: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
46: FindByContent: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
47: Security: /System/Library/Frameworks/Security.framework/Versions/A/Security
48: LaunchServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
49: CFNetwork: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
50: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
51: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
52: CoreGraphics: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
53: libcups.2.dylib: /usr/lib/libcups.2.dylib
54: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
55: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
56: WebServicesCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
57: libz.1.dylib: /usr/lib/libz.1.dylib
58: SearchKit: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
59: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
60: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
61: ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
62: libbsm.dylib: /usr/lib/libbsm.dylib

Operating System Information
Operating System: Mac OS X 10.3.6 (Build 7R28)
CPU: G4 (7450), Number: 1, Speed: 700 MHz
gestaltPhysicalRAMSize err = 0, result = 256 MB
gestaltSystemVersion err = 0, result = 0x1036
Screen: 1024 x 768, depth = 32, ltbr = 0, 0, 768, 1024

Microsoft Application Information:
Error Reporting UUID: CD848B23-3B50-11D9-BC7C-0003936A2B1A
Time from launch: 0 hours, 1 minutes, 23 seconds
Total errors on this client: 13

 

[JE McGimpsey]

Anyway, my configuration is standard, and
Office 2004 doesn't work, i tried everything here and the only way to
make it work is to change user, so I have to admit that you can't
solve this problem. Let's hope that microsoft will look for it.
Yesterday I deleted all my fonts and replaced them from the ones on
panther disk, but no way.

I can't tell if the crash log provides enough information or not,
however it sure suggests a font error.

There are four places that Word 2004 looks for fonts. Did you replace
all of them?

1) HD:System:Library:Fonts - you'd need administrator access to
replace them

2) HD:Library:Fonts - again, you'd need administrator access to replace
them

3) ~:Library:Fonts - where ~ is your home directory

and

4) HD:System Folder:Fonts - Classic/OS 9 system folder

 

[dones]

Ok, I answered you in another post. Anyway, Offce 2004 is the ONLY
suite that doesn't work on my user (except entourage which works). If
I change user, it works.

 

[Corentin Cras-Méneur]

I can't tell if the crash log provides enough information or not,
however it sure suggests a font error.

There are four places that Word 2004 looks for fonts. Did you replace
all of them?

Dones posted:

Anyway, my configuration is standard, and
Office 2004 doesn't work, i tried everything here and the only way to
make it work is to change user,

I doubt it's in the shared spaces then. It has to be in the user
account.

1) HD:System:Library:Fonts - you'd need administrator access to
replace them

You should NEVER (and the shift key wasn't stuck here) touch this folder
or anythin in /System

2) HD:Library:Fonts - again, you'd need administrator access to replace
them

I doubt it (see above)

and

4) HD:System Folder:Fonts - Classic/OS 9 system folder

same thing.
'

3) ~:Library:Fonts - where ~ is your home directory

There are additional things you can check beside corrupted fonts in
~/Library/Fonts
The Office font cache file in the ~/Library/Preferences/Microsoft folder
and ultimately the user font cache created by the system.
For these, you can delete the files called:
~/Library/Caches/com.apple.ATSServer.*
and reboot immidiately.

John has pretty good tips on his site about tracking down corrupted
fonts:
http://www.mcgimpsey.com/macoffice/office/troubleshooting.html

otherwise you can use an application like FontDoctor (even in demo mode)
to find out what font is responsible for your trouble.

Corentin

 

[Paul Berkowitz]

same thing.

Actually, that one is known to have caused a lot of trouble with older
versions of fonts later quasi-"duplicated" in OS X. I don't know how, but it
does. I know it is accessed by OS X. For example, back in OS 10.1 it was
still the only way to get Cyrillic fonts installed. There were, of course,
never any special permissions or administration requirements for this
folder. I would try removing _all_ the fonts there as a first step, and see
what happens. If that fixes the problem, then (just in case you ever do need
to use Classic) start putting back half at a time until you narrow down
which font is the problem.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

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PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.

 

[matt neuburg]

Actually, that one is known to have caused a lot of trouble with older
versions of fonts later quasi-"duplicated" in OS X. I don't know how, but it
does. I know it is accessed by OS X. For example, back in OS 10.1 it was
still the only way to get Cyrillic fonts installed. There were, of course,
never any special permissions or administration requirements for this
folder. I would try removing _all_ the fonts there as a first step, and see
what happens. If that fixes the problem, then (just in case you ever do need
to use Classic) start putting back half at a time until you narrow down
which font is the problem.

Actually, under Panther it is sufficient to use the Font Book utility to
disable all the Classic fonts. This keeps them from being visible to any
Mac OS X apps, while at the same time they and they alone will be
visible to any Classic apps. There is no need to remove them physically.
m.