I suppose it's my turn, right?
1) Please follow the advise you have been given about running the Remove
Office application to entirely remove Office. There are a couple of points
that are important:
A) Run Disk Utility and Repair Permissions BEFORE you run Remove Office.
If Remove Office cannot access the damaged files, it can't remove them.
B) Run Remove Office from the user ID from which it will not work. Yes,
this will remove Office from the machine, but it's actually the Preference
Files we are after, and you're just about to put Office back.
2) Now: Track down the Microsoft Office folder and delete it.
3) Track down any Microsoft preferences and delete them.
4) Track down any templates you have left and DELETE THEM. It's quite
likely that the problem is lurking in one of them. Not a virus, but it acts
like one. Especially, look inside your Microsoft User Data folder for
templates. Make sure that you find and delete the Word Startup folder.
5) Make sure you get any Internet Explorer preferences too: Word uses one
of them. Internet Explorer will rebuild its prefs next time you run it.
6) Obtain and run an up-to-date virus scanner. Perform a "deep scan" that
also looks inside archives. Yes, your problem "could" be a virus. Make
sure you choose one that states explicitly that it will find PC viruses as
well as Mac viruses (I use Norton, but they've dropped the ball recently so
I am about to switch). Puhlease spare us the rubbish about "Macs are immune
to viruses". Microsoft worked hard to ensure that Office is close to 100
per cent compatible with PC Office. Which means it is close to 100 per cent
compatible with 95 peer cent of the viruses in the world
7) Now, empty your Trash. Any files still in the trash may not be replaced
during installation. And if it *is* a virus, it will happily re-infect your
machine from the trash.
8) Now reboot the computer. This forces a rebuild of various caches.
9) Now install Office 2004 by running the Installer. If you drag and drop,
I will personally come and choke you.
If you follow these steps exactly and in sequence, you will have a working
Microsoft Office inside an hour. If you decide that you can skip or change
some of the steps, the process may not work.
Cheers
Ok, I answered you in another post. Anyway, Offce 2004 is the ONLY
suite that doesn't work on my user (except entourage which works). If
I change user, it works.
--
Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.
John McGhie <
[email protected]>
Consultant Technical Writer
Sydney, Australia +61 4 1209 1410
