my microsoft publisher website will not publish to domain name

[DavidF]

Du'oh...I misspoke...again. You won't have to change links in your Publisher
file for 1&1...just upload your Publisher HTML files to their servers.

DavidF

 

[Maureen]

David, I really do appreciate all the help you have given me.

I knew 1&1 would host my site when I had trouble with my old one but being
female I just stubbornly thought I could do it myself!! I will be a really
happy bunny if I get this sorted this week. 1&1 said they would give me full
instructions and make it easy so I will have to put my trust in them. Don't
worry about the way I described how they would help me, that's just me and
that technical stuff again....

I will also download Firefox. My son has been nagging at me to do it for
ages. He thinks it's much better than IE, but he uses a Mac, so he would!

I promise I will let you know how I get on.

As for your...I misspoke again. Thats what you get for being up at 4 in the
morning...get some sleep!!

Thanks again XX

Maureen

 

[Maureen]

Hi David

Just to let you know that I downloaded Firefox. It takes a little time to
sort out where things are in a different layout, but I'm sure I will get used
to it. The only thing is I appear to have lost IE. When I click on the IE
icon on my desktop it goes to Firefox. Is that something I did when I
downloaded, I would quite like to have both browsers if I can so any ideas
how I can restore IE?

The good thing about Firefox, of course, is that my web site works fine in
my domain name, Yipeee! The photographs are very fuzzy but is that because I
uploaded the web site in IE? If I'm handing it all over to 1&1 it's not a
problem and hopefully it will all be sorted by the end of the week.

Be in touch again when it's all done.

Maureen

 

[DavidF]

Maureen,

Whoops. It sounds like you chose FireFox as your default browser when you
installed it. You needed to watch the options as you installed it. I am not
sure of how you change it now. Perhaps right click the IE icon, properties,
and under the Programs tab, click Reset Web Settings, and/or the box beside
"Internet Explorer should check to see whether...". Then try the icon again.
If that doesn't work, then perhaps delete the icon, and using Windows
Explorer browse to C:\Program Files\Internet Explorer\iexplore.exe and right
click that file, drag to the desktop, and choose Create Shortcut. Set the
properties. For a Firefox shortcut, C:\Program Files\Mozilla
Firefox\firefox.exe , right click and drag to desktop, create short cut.

Then if none of that works, I guess I would try removing FireFox through add
and remove, check the shortcut for IE again, and if it works, then reinstall
FireFox and this time make sure it doesn't install as the default browser.

You gotta be careful when you install programs. I always use Custom install
if I have the choice so I can look at all the options before installing.
And, I always manually set a system restore point before installing, just in
case.

As per the pictures...you remember me talking about how Publisher produces
"smarter" code for IE, and "dumber" code for other browsers? Well it also
produces different graphics for different browsers, and in your case, the
images are not that great in FireFox. Just one of the limitations of using
Publisher for building a website, that you will have to live with unless you
import your images instead of embedding them...but that is another issue,
for another time.

DavidF

 

[Maureen]

Hi David

I've got IE back. From the start buton I went into 'Set programme access
and defaults' and the box 'Add or remove programmes' came up. I clicked on
custom and there was IE and Firefox with the option to change the
default...so I did and it worked. Phew!! All back to normal now but Firefox
is still there if I want to use it, I just reverse the process.

I understand what you are saying about my photos but once 1&1 are hosting
my website I don't suppose it will be an issue.

Thanks once again, you certainly inspire me to use my brain over this
computer, (but I couldn't do it at 4.28a.m!!)

Maureen

 

[DavidF]

That's good news. But you don't need to reverse the process...just create a
shortcut for FireFox as I indicated.

Its unfortunate, but my brain usually works better early than late. Web
building can be fun...and test the brain.

DavidF

 

[Maureen]

Yes I did a short cut when I downloaded Firefox so that's already there.

I have just emailed 1&1 to ask a few questions before I sign up, so I'm
hoping to get the hosting done in the next couple of days, will let you know.

Maureen

 

[Maureen]

Hi David

It's me again and I've still got problems. I have upgraded my package with
1&1 and they have given me a new web space address, so, all I have to do is
publish my web site to that and change the direction of my domain name and
I'm done. Easy? No....

I have saved my web site to HTML but when I publish it to the wizard it asks
me where I want to publish the files and says I can select a service
provider. In the box for service providers it has already put MSN Groups,
which I don't want, but it won't let me delete or change this. If I ignore it
and just click on next, a box appears asking me where I want the files stored
and says 'I can store them in MSN or My Web Documents or any other group I
create'. Again it has already put in 'Create a new MSN Group to share your
files' but will not let me delete or change it. So, what will happen if I
ignore this MSN thing and just continue?

I have just found another grey hair...and I'm too young to go grey so please
help!!

Maureen

 

[Maureen]

David, please ignore my last message.

I have just spent 45min with 1&1 and we have published my web site. However,
although we uploaded all the HTML files and I told him that it needed to be
published unframed, I still have the same problem with IE as I had before. If
you type in the new web space address into the address bar, i.e.
s174331851.websitehome.co.uk it will bring up all my web site and it works
perfectly, but if you type in my domain name, only the Home page is visible.

I have now emailed them with the problem to see if they can sort it
out....unless you have any suggestions of course?

Yet another whole morning spent on this....it's driving me mad!!

Maureen

 

[DavidF]

Maureen,

Sorry to hear that you are still having so many problems. I suspect that the
problem is at the webhost and probably domain register level.
s174331851.websitehome.co.uk is probably your Temporary URL. Did you go to
the web site where you purchased your domain name and change your domain
name's DNS setting to point to the 1&1 DNS servers? When did you do that?
Sometimes it will take a day or two before the change takes effect. Go back
and double check that you didn't make a mistake with changing the DNS
servers.

When I try your domain address in FireFox I get: Server not Found. Firefox
can't find the server at www,s174331851.websitehome.co.uk.

DavidF

 

[DavidF]

Read the articles about Uploading:
http://msmvps.com/blogs/dbartosik/archive/category/1921.aspx

And here is a link to some articles on the Microsoft site:
http://office.microsoft.com/en-us/assistance/HP030661591033.aspx

DavidF

 

[Maureen]

Thanks David,

I have been back into my control panel at 1&1 and checked that all is ok and
that I have changed the settings to the new server, it's all fine, but I only
did that this morning.

I think you may be right and that it all needs a little time to sort itself
out, so I'm going to take some time out from it for a couple of days and see
how it is then. Just me...anxious to get it sorted!

Will let you know.

Maureen x

 

[Maureen]

Hi David

Thanks for your last message. I have looked at the web sites and have most
of the details on uploading.

I have upgraded with 1&1 to a home hosting package with the hope that they
were able to sort out my problem with my web site. I have to say that I have
not found them to be very helpful. Once you have upgraded there is no
welcoming message and you are left to search the site to find instructions on
what to do next. In addition to your domain name, they issue you with a
subdomain name, but don't tell you what to do with it. Had I been a complete
novice I would have been totally overwhelmed. It took me 3 days to find a
reference guide. Having found the guide I'm afraid it was not very clear
about where I had to publish the web site. After a 45minute phone call to
them I finally got it published...only to find that I still have the same
problem as before.
I have emailed them several times and they talk about creating new
'destinations and directories' but don't explain what these are or how I go
about creating them.

I'm afraid I am very tired and frustrated with all this now and I really
don't know what to do next. I think if I am to continue I will have to
abandon Publisher altogether and create a new web site in another programme
i.e. Front Page etc. and see if that is easier. 1&1 do not accept
cancellations on these packages so I will have to pay them anyway. They do
have a web builder in the package, so I might try that.

Anyway David, thank you once again for all your help, it really was
appreciated. If I ever get this web site published successfully, I will come
back and let you know.

Kindest regards

Maureen

 

[DavidF]

Maureen,

I wondered how you were getting along.

I don't know what to tell you. Publisher isn't your problem. It doesn't
matter what program you use...your problem is not being able to figure out
where to upload the Publisher HTML, and/or not having your web host and/or
your domain name set up correctly. I see from checking your website, that it
is still being framed by blueyonder, which implies that you did not get the
domain directed correctly to the new host...

If you are dissatisfied with 1&1, I see on their website that they have a 90
day money back guarantee, but really you should be able to get the site to
work. I would get on the phone with them, tell them you have HTML output
that consists of an index.htm file, plus a supporting folder called
index_files with your graphics and other pages. Ask them for specific steps
to take to upload your site. It just sounds like you are trying to upload
your site to the wrong folder/ ftp address, and/or you have not redirected
your DNS settings correctly.

I realize that you are frustrated, but switching programs isn't the answer.
Finding out how to, and where to upload your site to 1&1 is....and they
should be willing to help. Even if you switch programs, you will still have
to answer these questions.

Perhaps if you read the instructions or FAQs about uploading your site, DNS
settings, etc. from a different host, you will be able to understand how to
do it with 1&1. Sometimes I find it helpful when people use different words,
when I can't quite wrap my brain around things.

Here is the FAQ page for the host I use:
http://www.webhost4life.com/kb/

Here is the help center for GoDaddy.com:
http://help.godaddy.com/index.php?&isc=emztx005

Here is your own FAQ page:
http://faq.1and1.com/

Read through the different help topics, and perhaps the answers will
come...otherwise, email or call 1&1...you have worked too hard to give up
now. Good luck.

DavidF

 

[Maureen]

Hi David

Thanks for your message. You are right (you usually are) I have done alot of
work on this web site and it would be foolish to give up now, but my goodness
it can drive you mad! I feel as if I am being particularly thick about this
and that's not like me at all.

1&1 sent me an email and aked me to check the 'script' which I used and I'm
afraid I don't know what they're talking about. So I have emailed them and
asked them to explain. I have also asked them if they can host the web site
without framing and also to check my settings and directions. If these are
not right I need them to explain exactly how they should be.
I didn't actually publish the web site myself, that's what the 45minute
phone call was about. One of their support team did it with the help of
'Netviewer', so I can only assume it is right.

I also have an apology to make to you. When you told me to look at the
'source', I did what I always do, which was right click on the page and then
go to source. This showed notepad with all the codes and I could not see any
frames. But of course when I go to >view then source> it shows the >frames>.
So can you explain why these are different, is it not the same source?

I'll let you know what 1&1 say.

Maureenx

 

[DavidF]

I don't know how "right" I am, but I too don't want to quit yet.

Somehow I suspect that you never changed your DNS settings, and that is why
your domain name is still pointing to the blueyonder servers. You need to
change those to the 1&1 servers. I found this on the 1&1 site:
http://faq.oneandone.co.uk/server/root_server/ip_addresses/5.html
If the DNS settings are pointing toward blueyonder, you get the framed site.
At some point this was done for you, or by you, when you originally setup
your website...

I don't know what they meant by scripts. As I said, in the previous message
tell them you have an index.htm file plus a index_files folder to upload,
and how do you do that? Provide a link to your domain name, and tell them
right now it is pointing to blueyonder, and the site is framed. Ask them how
to point your domain to their servers.

Good luck.

DavidF

 

[Maureen]

Thanks for sticking with me on this, I have so many messages on this site now
it's almost embarrassing.

Yes, I have told 1&1 exactly what you told me to say about the html files
and asked them to check my settings and if the settings and directions are
not right, how do I put them right?

The support team member who published the web site checked that my IP was
not blocked, he checked the web site in Firefox and IE and even showed me
what he was seeing through Netviewer. He then said that everything was up and
running so I assumed he had checked the destination. As soon as he had gone
off the phone I checked my web site, only to find I still had the same
problem. Maybe I should have got him to check that all the pages were there
in IE.

Anyway, let's hope it will get sorted soon....it can't be rocket science can
it?

Maureenx

 

[Maureen]

David I give up with 1&1.
They sent me a very long email earlier giving me an encyclopedia description
of 'Scripts', about it being a computer language created to shorten
edit-compile-link-run process and that the name comes from written scripts as
in screenplays etc.etc. it went on and on. I wish I could forward it on to
you to read, it's a masterpiece. If only they would go into such detail to
explain their hosting proceedure...But they made no reference at all to the
comments or questions I put to them about HTML files, settings or directions.
There was only one other line and that was to say that they had checked my
website in my domain and it was working right and I should check my end. Well
I have checked and it's still not working right.
So I emailed them again and said that I had checked my site and was only
able to see the Home page in IE and asked them about framing and codes and
could they check my settings etc.... and I have just had a slightly
unpleasant reply from them.
It reads " I would like to inform you that it's actually on your end with
regards to this matter because actually we only host your domain and we are
not actually in charge on the design of your domain. So basically that's how
you've actually designed your website". That's exactly what they have written
to me, hope you can understand it. I assume they are saying that it's all in
the design of the web site and nothing to do with them. If it does have
anything to do with how it is published or the direction of the DNS etc. it's
my problem and they are obviously not prepared to help.
So, as I've not paid 1&1 for this upgraded package yet, I think I shall
cancel it. There's no point in paying them if they're not going to give me
any more than Blueyonder will give me for nothing.

Not sure where to go from here now!

Maureenx

 

[DavidF]

Maureen,

Let's take this off the newsgroup. I have some ideas, so email me at
dahveedfdelete at gmaildelete and add the usual extension (remove the
delete).

DavidF

 

[Maureen]

Hi David

Just to say many thanks for helping me get my web site published properly.
As you said in the beginning, my problem was not Publisher and now we know it
was my ISP who was framing my site.
I am very grateful for all your help and patience.

Thanks again.
Maureen