Problem with Entourage 2004 - Entourage constantly crashes

[Richard_D_Jones]

Thanks Diane,

Entourage has continued to be unstable over the last couple of days, and I cannot now get it to open, either by using Shift and Open, or by using Alt and Open (it won't even perform the rebuild).

Yes, an upgrade to Office 2008 is now on the cards, but in the meantime I'm out of the e-mail loop!

Back to Googlemail until the CD arrives :-(

 

[Diane Ross]

Entourage has continued to be unstable over the last couple of days, and I
cannot now get it to open, either by using Shift and Open, or by using Alt and
Open (it won't even perform the rebuild).

Yes, an upgrade to Office 2008 is now on the cards, but in the meantime I'm
out of the e-mail loop!

Back to Googlemail until the CD arrives :-(

If Entourage X will not open, Entourage 2008 will not be able to import any
of your data.

Office performance is related to your system files. Installing on a good
base is required. Spend this time until you new CD arrives making sure your
HD is in good health. Install combo updaters to cleanup/repair your OS
install. Archive off old data and create as much space as possible on your
HD. If you have an external drive, I would clone your current set up, wipe
your current drive then either install everything fresh or use your clone to
rewrite your data.

I use SuperDuper and it's highly recommended by many Mac users.

We've discussed using SuperDuper!(backup software) before, but this is an
excellent time to remind users about a feature it has that protects you from
system updates that so bad.

One of the options in SuperDuper! is to create what the author calls a
"Sandbox". It's used to revert to pre-update state of your OS. Here's a
description of how this option works:

A Sandbox is a bootable copy of your system, stored on another hard drive or
partition, that shares your personal documents and data with the original.
With SuperDuper!, you actually use the Sandbox as your startup volume. You
can safely install any system updates, drivers or programs in the Sandbox,
without worrying about what might happen to your system. If anything goes
wrong, you can simply start up from the original system. SuperDuper! has
preserved it in its original, pre-disaster state but all your new and
changed personal documents are totally up to date. Within minutes, you're up
and running again without having to go through a difficult and
time-consuming restore process.

SuperDuper! Is $27.95. I¹m not affiliated with the product. Just a satisfied
user. <http://www.shirt-pocket.com/>

 

[Nick_B]

Good evening,

I have the MS Office 2004 for Mac and I am having a big problem at the
moment with Entourage. Specifically, everytime I open Entourage, after
a while it crashes and I have to force quit and open it again. It is
happening all the time now. I tried to rebuild the database but the
problem persists. Also, I uninstalled the whole Office and installed
everything again and I am still continuing having the same problem.

Same problem since running Office 2004 on new iMac with Jaguar. Crashes with error -192 when I open then delete emails. I have to force quit. Microsoft seem to want to charge 346 to get help. Apple not interested. any ideas appreciated!

 

[Nick_B]

Good evening,

I have the MS Office 2004 for Mac and I am having a big problem at the
moment with Entourage. Specifically, everytime I open Entourage, after a while it crashes and I have to force quit and open it again. It is happening all the time now. I tried to rebuild the database but the problem persists. Also, I uninstalled the whole Office and installed everything again and I am still continuing having the same problem.

I have a similar problem. Entourage (Office 2004) crashes with error -192 now I run it on Jaguar (new imac) but was fine before.

I can't find cd but don't really want to spend alot on new version. Microsoft seem to want to charge £46 for support...no chance. I'd rather dump Office if this is their attitude to Mac users.

Nick

 

[Diane Ross]

Same problem since running Office 2004 on new iMac with Jaguar. Crashes with
error -192 when I open then delete emails. I have to force quit. Microsoft
seem to want to charge 346 to get help. Apple not interested. any ideas
appreciated!

From the Error Page

<http://www.entourage.mvps.org/error/page.html>

Error -192 (the first part applies to Jaguar)

The script could not run. End of file was reached.

or

The script could not be run. An error has occurred(-192)

This was fixed in the update Office 10.1.2

The -192 error is a problem with a file's resource fork, and so could apply
in more than one scenario. Where scripts are involved this is usually
because they're trying to run one of Jaguar's data fork scripts in a pre-SR1
Entourage.

Since the original error popped up and was fixed, the error has continued.
Users have found these things to cause or resolve the error.

This error could be involved with fast user switching and running Entourage
in more than one user.
This error is also associated with printing errors.
-192 error could be coming from the OS. I would suggest checking the hard
disk for errors. Run Disk First Aid, Disk Warrior or Norton and see if that
solves the problem.
Updating my Office suite did the trick. I suggest using "Remove Office" then
reinstall from the CD and update before opening Entourage. Also run Apple's
latest Combo updater. It will overwrite files that might have been damaged.
Several users have reported this fixed some odd problems they were having
with Entourage.
It appears that the root of this conflict may be a font problem. I turned on
Suitcase 10 today and it prevented the opening of duplicate fonts, but
duplicate fonts were requested by html mail. So, as Entourage tried to read
these html emails, my program started getting regular 192 errors, blank
screens, freezes and crashes. See Dealing with bad fonts.
Suggestion: Testing in a new User will quickly tell you if the problem is
system wide or if it's your User's folder that contains the problem.

 

[pico]

I'm using a PC Mac, with OS 10.4, and 2004 Entourage.

Today for the first time, Entourage quit suddenly. I got the screen message about Entourage unexpectedly quitting and did I want to report it, etc.

I was working in MS Word at the time. I had not received any odd emails. I have tried re-starting, and have done the database check and repair — apparently all is OK. I have been on my ISP site to check there are no rogue emails waiting there for me.

If I launch Entourage with the shift key down so that it doesn't automatically connect and try to retrieve emails, it's fine. I can send emails. I cannot retrieve anything at all. As soon as it tries to retrieve (after logging on to a POP3 account), it quits.

Can anyone offer me some help please — I'm not very technical.

Thanks

 

[Diane Ross]

Today for the first time, Entourage quit suddenly. I got the screen message
about Entourage unexpectedly quitting and did I want to report it, etc.

I was working in MS Word at the time. I had not received any odd emails. I
have tried re-starting, and have done the database check and repair —
apparently all is OK. I have been on my ISP site to check there are no rogue
emails waiting there for me.

Lots of things can cause unexpected quits. See this link for options:

If I launch Entourage with the shift key down so that it doesn't automatically
connect and try to retrieve emails, it's fine. I can send emails. I cannot
retrieve anything at all. As soon as it tries to retrieve (after logging on to
a POP3 account), it quits.

Can anyone offer me some help please — I'm not very technical.

Could be database corruption. Let's test in a new Identity first to be sure.

CREATE A NEW IDENTITY:

On the Entourage menu, click Switch Identity, If a confirmation message
appears, click Switch.

Click New, and then in the Identity name box, type a name for the new
identity After you create an identity, the Entourage Setup Assistant appears
and helps you set up your account.

Enter your account info. Under the Options tab in the Account window, select
to leave mail on server. (this saves your mail for download into your
regular account. Usual testing procedure.)

Does it work? If yes, then it is your database. If no, then we need to
troubleshoot send & receive.

Send & Recieve Basics:

1. If you can receive but not send then you have a bad SMTP configuration
2. If you can send but not receive you have a bad POP or IMAP configuration

You can try re-entering info.
You can delete account and create a new one.
Using copy/paste can result in an extra space being added. Type carefully.
Check your Keychain for corruption.

Let me know what your find.
-----------------
How to rebuild:

Quit any applications that are running, including virus-protection
applications, all Office applications, Microsoft Messenger for Mac, and
Office Notifications/Reminders, because they might interfere with
rebuilding.

<http://www.entourage.mvps.org/database/rebuild.html>

 

[pico]

Hi Diane,

Creating the new identify has worked!!! Thank you for your advice and help. I have a couple of other questions.

I didn't import anything from the old identity, so have lost my address book. Can I retrieve it, or will I need to put it in from scratch?

Should I do anything about the emails in the "old" identity?

Thanks.

 

[dmorsberger]

Entourage is also crashing for me. I have narrowed it down to copying a message from one IMAP mailbox to another. It appears to happen when it is copied manually or with a rule.

Leopard Crash Details.

Process: Microsoft Entourage [3307]
Path: /Applications/Microsoft Office 2004/Microsoft Entourage
Identifier: com.microsoft.Entourage
Version: 080122 (11.4.0)
Code Type: PPC (Native)
Parent Process: launchd [396]

Date/Time: 2008-04-05 13:21:11.593 -0400
OS Version: Mac OS X 10.5.2 (9C7010)
Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 18

Thread 0:
0 libSystem.B.dylib 0x967fb978 mach_msg_trap + 8
1 ??? 0x01a5b9b8 0 + 27638200
2 ...ple.CoreServices.CarbonCore 0x901805ec YieldToThread + 528
3 ...ple.CoreServices.CarbonCore 0x901803c8 YieldToAnyThread + 16
4 ??? 0x01593a00 0 + 22624768
5 ??? 0x015a4bd0 0 + 22694864
6 ??? 0x0158db4c 0 + 22600524
7 ??? 0x0159ba94 0 + 22657684
8 ??? 0x01598840 0 + 22644800
9 ??? 0x01598650 0 + 22644304
10 ??? 0x015985bc 0 + 22644156
11 ??? 0x015984a4 0 + 22643876
12 ??? 0x015244d0 0 + 22168784
13 ??? 0x01524d6c 0 + 22170988
14 com.apple.HIToolbox 0x958b6f68 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1484
15 com.apple.HIToolbox 0x958b6100 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 464
16 com.apple.HIToolbox 0x958b5f1c SendEventToEventTargetWithOptions + 52
17 com.apple.HIToolbox 0x9596b8e4 SendSimpleControlEvent(HIView*, unsigned long) + 84
18 com.apple.HIToolbox 0x95979cd4 HIView:eactivate(unsigned char) + 44
19 com.apple.HIToolbox 0x95979c8c DeactivateControl + 32
20 ??? 0x01a5e1b0 0 + 27648432
21 ??? 0x012410ac 0 + 19140780
22 ??? 0x01a6aef8 0 + 27700984
23 ??? 0x0123ce3c 0 + 19123772
24 ??? 0x01a28fd0 0 + 27430864
25 ??? 0x0123b6a4 0 + 19117732
26 ??? 0x01239b2c 0 + 19110700
27 ??? 0x012f0f80 0 + 19861376
28 ??? 0x012f3444 0 + 19870788
29 ??? 0x01324690 0 + 20072080
30 ??? 0x01e8f298 0 + 32043672
31 ??? 0x01e8f130 0 + 32043312
32 ??? 0x01e8fc30 0 + 32046128
33 ??? 0x01d4cce0 0 + 30723296
34 ??? 0x01325bb8 0 + 20077496
35 ??? 0x019fee64 0 + 27258468
36 ??? 0x019fea44 0 + 27257412
37 ??? 0x01a10548 0 + 27329864
38 ??? 0x010c11d8 0 + 17568216
39 ??? 0x01a102bc 0 + 27329212
40 ??? 0x010be2f8 0 + 17556216
41 ??? 0x01548310 0 + 22315792

Thread 1:
0 libSystem.B.dylib 0x9686e0b8 accept$NOCANCEL$UNIX2003 + 12
1 libSystem.B.dylib 0x968a4fd8 accept + 16
2 ??? 0x01bfb568 0 + 29341032
3 ...ple.CoreServices.CarbonCore 0x90150fc4 PrivateMPEntryPoint + 76
4 ...ple.CoreServices.CarbonCore 0x90150fc4 PrivateMPEntryPoint + 76
5 libSystem.B.dylib 0x9683db98 _pthread_start + 316

Thread 2:
0 libSystem.B.dylib 0x96858870 recvfrom

 

[Diane Ross]

Entourage is also crashing for me. I have narrowed it down to copying a
message from one IMAP mailbox to another. It appears to happen when it is
copied manually or with a rule.

A good way to test, is create a new User in System Preferences. Open
Entourage and enter the IMAP account info. Test. If it works, then this
tells us it's something in your Users folder. Let me know how this works.

Leopard Crash Details.

Process: Microsoft Entourage [3307]
Path: /Applications/Microsoft Office 2004/Microsoft Entourage
Identifier: com.microsoft.Entourage
Version: 080122 (11.4.0)
Code Type: PPC (Native)
Parent Process: launchd [396]

Launchd is a system process. This indicates system problems.

Date/Time: 2008-04-05 13:21:11.593 -0400
OS Version: Mac OS X 10.5.2 (9C7010)

How did you install Leopard?

There are 3 types of installs:

1. Upgrade Mac OS X (the default upgrade method)*
2. Archive and Install
3. Erase and Install

* Just because it's the default doesn't mean it's the best option.

This page describes what each method does:

Options to Install Leopard
<http://www.entourage.mvps.org/faq_topic/leo_options.html>

Regardless of the method you used, I would apply the latest Apple combo for
let and restart then Repair Permissions. This should fix the underlying
system problems. Note: some users have had to to an "Archive & Install" to
get their Leopard system working correctly.

Mac OS X 10.5.2 Combo Update

<http://www.apple.com/support/downloads/macosx1052comboupdate.html>

Other things to check

How full is your HD? Check for fragmentation.
How much memory do you have?

 

[dmorsberger]

I did a clean install on a brand new disk. 166 out of 232 GBytes is available. I have 2 GBytes of RAM.

I tried to install the 10.5.2 combo and it states that the volume does not meet the requirements for the update.

I am having a similar problem on a Tiger machine when I copy messages from one IMAP folder to another.

 

[Bernhard Braendli]

exactly the same happens now with Entourage 2008: It crashes constantly (MAC OS 10.5.2) :angry:

 

[roberto_fragasso]

I receive an update from microsoft office that I installed yesterday.
Today swiching on my macbook I found out that entourage is complitely empty from all my messages, contacts identity and accounts. As bright new.
Where are all my datas??
can I get them back.
I saw that that I could import all my data from an older version but I don't know where can I find these datas.
Thanks for your help

 

[roberto_fragasso]

I found out why all this.
I moved the MICROSOFT USER DATA folder to an another folder because I was reordering my Document folder.
Thanks for your help anyway

best regards

 

[Michael_M]

I'm getting an "unknown error 16008" message while in the calendar section. It will not let me cancel even though that is the only option it shows.

Last week I lost all my user data (it was actually moved to another directory) but was able to follow the directions I found on the site to fix the problem. But the lost data happened when I had the same error.

This is the only program I constantly use and seem to have more problems cropping up.

 

[Philip]

I had a new (larger) hard drive installed in my Mac by my local Authorised Apple Service Centre. They also migrated all my data and programs from the old drive to the new one. Everything appears to work okay except Entourage 2004. It crashes when I do any of the following:
1) Select a message which has an attachment (however, not all messages with an attachment cause a crash).
2) Select Entourage Help from the Help pull down menu.

In either case, I get a message that Entourage has unexpectedly quit (no error number).

I have rebuilt my database, deleted preferences, deleted the "com.microsoft.Entourage.plist" file and repaired permissions with Disk Utility, all with no result. I have also created a new user account in System Preferences and tested Entourage in the new user account but Entourage still crashes when I select Help or select a message with an attachment.

Any ideas to solve this problem would be appreciated.

 

[Philip]

Since the above post, I have tried the following:

Used Auto-update to download the latest version (11.4). The update downloads okay, but when Auto update is installing it unexpectedly quits. I repeated this a few times with same result. I then downloaded the update from Mactopia - When I click on the disk image to install the update the screen blanks momentarily but nothing happens.

I then followed the next suggestion which is to uninstall Office and reinstall the original software plus all updates. (I used the Remove Office program in the Additional tools folder to uninstall). However, when I insert the original Office 2004 program CD it's icon appears on the desktop but nothing happens when I double click on it - i.e. the same as with the update disk image - the screen blinks but nothing opens.
If I open a finder window the program CD appears in the menu but if I select it, the finder window shuts and I am back to the desktop.

Now I am in a real mess!! Not only do I not have my email, I don't have access to any of my word or excel documents either.

Please help!! Thanks.

 

[Ed Kimball]

Since the above post, I have tried the following:

Used Auto-update to download the latest version (11.4). The update downloads
okay, but when Auto update is installing it unexpectedly quits. I repeated
this a few times with same result. I then downloaded the update from Mactopia
- When I click on the disk image to install the update the screen blanks
momentarily but nothing happens.

I then followed the next suggestion which is to uninstall Office and reinstall
the original software plus all updates. (I used the Remove Office program in
the Additional tools folder to uninstall). However, when I insert the original
Office 2004 program CD it's icon appears on the desktop but nothing happens
when I double click on it - i.e. the same as with the update disk image - the
screen blinks but nothing opens.
If I open a finder window the program CD appears in the menu but if I select
it, the finder window shuts and I am back to the desktop.

Now I am in a real mess!! Not only do I not have my email, I don't have access
to any of my word or excel documents either.

Please help!! Thanks.

I'd contact the Apple Service Centre and explain the problem with the CD to
them.

Do other CDs work properly? Maybe they messed something up when installing
the new hard disk.

 

[dyhgtojk]

I actually tried something more

 

[dyhgtojk]

I actually tried something more