The actual "Truth of the Matter" is that I paid for a license to use
Microsoft's products, as least that what I understand a EULA to be (but then
I'm not an MVP). I never "uninstalled it". I can still see all the programs
and files on my computer and as far as I know Microsoft has not revoked that
license. Maybe they did when I purchased another product called Windows XP
Pro. All I did was add a second hard drive (that is the primary now and is
running on my new XP Pro), add more memory and upgrade the graphics driver so
I could do some video editing. What does the fact that "it was your option
to pay less for the OEM version of Office, not Microsoft's" got to do with my
problem. I'm sure Microsoft made a dime or two from the OEM. I'm about to
get on my soapbox now but I'll refrain that just strikes a nerve with me.
Bottom Line: I bought a license to use a microsoft product (I may have paid
retail if Dell says they sent me the CD especially if somebody who knows what
they are talking about told me to), I bought a license for and installed
another Microsoft product that makes the other one not work, or least doesn't
make it easy to figure out how to get back to working again and your first
response is that it was "my option to pay less". The error message I get
says that "(product) has not been installed for current user. Please run
setup to install application" Granted I probably messed up installing the
additional hard drive, but like I told you I'm no MVP. It's the same
computer and the programs are still there on the other hard drive. That's
why I left it in there thinking my family might be able to operate just as
they had before. I don't know if MVP's are employed by Microsoft but if you
are and you stand by your statement (which granted you may not have had all
the facts), then I am glad there are other options out there. I have not
been overimpressed with the resources and support from Microsoft. How do I
find out if the software is OEM or retail? I eagerly await your response.
Oh and on a side note....both my wireless router manufacturer and internet
service provider were available online instantly to help me reconfigure there
products not tell me I should have paid more for the same product.....tongue
is in the cheek for now
JoAnn Paules said:
The truth of the matter is that it was your option to pay less for the OEM
version of Office, not Microsoft's. Unfortunately you must go thru your
computer manufacturer for replacement disks and, as you've seen, they can't
help you at this time.
That is one of many reasons I recommend spending a little bit more for the
retail version. If you had a retail version, Microsoft would have replaced
your copy of Office XP Pro for about $30. (They have ways of making sure
your version was retail, not OEM.)
--
JoAnn Paules
MVP Microsoft [Publisher]
Keen1 said:
They said they shipped me the CD and I'm out of luck. I always save that
kind of thing though. I've got the 56K model reinstall disk from my
original
Dell. They said I should go through their sales dept and buy a new copy.
That XP Pro could have changed a lot of things. I"m starting
give......That's a lot of money when I can see the program right there on
my
computer and all I need to find out how to run setup without the CD. I
running on 8 hours sleep in the past 3 days.....they are MS is about to
break
me....HELP ME SOMEONE PLEASE>>>>>L
:
Then contact Dell, the supplier
I don't have them. Office was pre-installed. But I do have the COA.
Does
that get me anywhere? Like i said the software is still installed it
just
won't let me use it.
:
If you have the installation disks, simply do a Maintenance mode
reinstall.
Control Panel->Add/Remove programs->Microsoft Office->Change. Select
the
option to repair.
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.
After furious head scratching, Keen1 asked:
| I just installed a new motherboard, processor and a second hard
| drive. Main reason was to do video editing. Didn't want, what
ended
| up happening, to lose data and program from old hard drive. Plus
it
| is fine for everyday use. Still has lots of memory, not very old,
| Dell OEM. So I decided instead just to install the second hard
drive
| mainly for my video editing and keep the original for everyday
| (family) use. I did upgrade (i guess) from XP to XP Pro OS. Now I
| see Office Programs, they open up but tell me I'm not an authorized
| user and shut right back down. I was hoping to keep the settings
and
| all on that harddrive so my wife (who not extremely computer
| literate) and young children wouldn't really see a change.
