unable to insert symbol with latest version of Office

[Beth Rosengard]

You may also need to clean out the font caches that the system and Word
use to speed things up. Look on the MVPs site for detailed directions.

Actually, the site needs updating in this regard. I'll get to it one of
these days, honest . In the meantime, as far as trashing font caches is
concerned ...

First, remove your OS 9 fonts (unless you need them for something) and any
other fonts you don't need (see note below). When you're finished with
this, quit Word, drag your Office font cache
[Home/Library/Preferences/Microsoft/Office Font Cache (11)] to the trash.
Don't empty the trash! Log out and do a system reboot. Now empty the
trash.

If that doesn't help, move on to the System's font caches using the same
procedure. The caches to trash are these (and try the first two before
trashing any others):

Com.apple.ATS.plist (Home/Library/Prefs)
Com.apple.ATS ( /Library/Caches)
FontTablesAnnex ( /System/Library/Caches)
All other files whose names include .ATS or font found in
/System/Library/Caches, especially com.apple.ATS.System.fcache and
com.apple.ATSServer.FODB_System

Note: Office 2004 needs the following fonts so you don't want to disable or
trash these but you *do* want to eliminate duplicates. Just be sure the
copy of the font you keep is the one installed by Office; older versions may
not have all the Unicode characters.

Arial
Batang
Gulim
Hiragino Kaku Gothic Pro W3
Lucida Grande
MS PMincho
MS Gothic
MS Mincho
MS Pgothic
MT Extra
PmingLiu
Simsun
Symbol
Times New Roman
Verdana
Wingding

Also, to check for corrupt fonts, see here:
<http://support.microsoft.com/?kbid=313535>

Finally, BEFORE you start messing with fonts, try two things:
trashing/testing your Word/Office preferences and your Normal Template.
You'll find the procedures for both here:
<http://word.mvps.org/MacWordNew/TroubleshootingIndex.htm>
(If using Safari, hit Refresh once or twice; better yet, use another browser
for this site.)

--
***Please always reply to the newsgroup!***

Beth Rosengard
MacOffice MVP

Mac Word FAQ: <http://word.mvps.org/MacWordNew/index.htm>
(If using Safari, hit Refresh once or twice ­ or use another browser.)
Entourage Help Page: <http://www.entourage.mvps.org>

 

[blachman]

Elliott, you have been so helpful! May I presume a little more? I am
a real neophyte. Some of what might be apparent to you is unfamiliar
to me.

How do I know which duplicates to throw out? For example, I found two
fonts under "symbol," both called "regular," one with 54 characters and
the other with 65. Should I delete one of them? Which?

Under Arial, I found duplicates of arial bold, italic, bold italic,
and regular. Do I delete the bulleted one or the other one? Only one
each of the duplicates has a "bullet" to the right of it. Which one is
the one that came with 2004 or is there where you mean to delete all of
them and copy them again from the 2004 application?

There appear to be a number of fonts that have duplicates, one of with
a bullet following (e.g., just skipping around I find Andale Mono,
Arial Black, Arial Narrow, Comic Sans MS, Impact).

I looked at the MVP site, but couldn't figure out how to find
directions for cleaning out the font caches. I'll take a look at Font
Finagler

Thanks again for all your help and I hope you help a little more.

Branton

 

[blachman]

Hi Beth.

Between you and Elliott I feel I'm making progress. Some questions?
How do I recognize (and find) the OS 9 fonts? How do I remove them?
When I have duplicate fonts (I seem to have a lot) how do I tell if
they came from Office 2004 or somewhere else? How do I disable (vs.
trash) fonts? In the meantime I will try your other suggestions to use
the above links.

Thanks again,
Branton

 

[Beth Rosengard]

Hi Branton,

First, you should get familiar with the five System font folders and how
they work. See this article for a good explanation:
<http://docs.info.apple.com/article.html?artnum=106417&sessionID=anonymous|2
5136641&kbhost=kbase.info.apple.com%3a80%2f>

So ... your OS 9 fonts are kept here: Hard drive/System Folder (OS
9)/Fonts. What I would do (only if, of course, I never used any OS 9
applications in Classic) is to rename the Fonts folder (say to OS9Fonts) and
drag it somewhere else for storage. That way, if I ever needed the OS 9
fonts again, I could restore the folder to its original name and location.

Here's how to tell which version of a font was installed by Office 2004: Go
to Applications/Microsoft Office 2004/Office/Fonts. (Do not, by the way,
delete this folder or any of the fonts it contains; it belongs to Office,
not to the System and serves a sort of backup function. The fonts it
contains are not active or available to the System.) If you click on one of
these fonts in the Finder, you will see information about it, including its
version number. Then, if you open the Font Book application and hover over
any of the list of fonts, you will see a balloon which tells you that font's
version number and you can compare the two.

To disable a font, again using Font Book, you select the font and click the
Disable button that's at the bottom of the Finder window.

Hope this helps.

--
***Please always reply to the newsgroup!***

Beth Rosengard
MacOffice MVP

Mac Word FAQ: <http://word.mvps.org/MacWordNew/index.htm>
(If using Safari, hit Refresh once or twice ­ or use another browser.)
Entourage Help Page: <http://www.entourage.mvps.org>

 

[Elliott Roper]

Elliott, you have been so helpful! May I presume a little more? I am
a real neophyte. Some of what might be apparent to you is unfamiliar
to me.

How do I know which duplicates to throw out? For example, I found two
fonts under "symbol," both called "regular," one with 54 characters and
the other with 65. Should I delete one of them? Which?

Don't sweat it. Toss a coin. Hide the loser somewhere in case. Although
if you are still using classic applications, keep the font in System
Folder/Fonts. OS X can find fonts in there, but classic applications
won't look anywhere else.

Under Arial, I found duplicates of arial bold, italic, bold italic,
and regular. Do I delete the bulleted one or the other one? Only one
each of the duplicates has a "bullet" to the right of it. Which one is
the one that came with 2004 or is there where you mean to delete all of
them and copy them again from the 2004 application?

Beth's advice was good. You could also delete and copy afresh from the
Office application folder. The one with the bullet is the one Font Book
thinks is the duplicate. In Font Book, select a font and type cmd-i.
The right hand pane will fill with a tone of infor about the font,
including where it is and right down the bottom, whether font book
thinks it is a duplicate. You can ask font book to resolve duplicates
on selected fonts or families of fonts. There is no guarantee that it
will always pick the latest Microsoft Office version of the font. You
can force it to change its mind by selecting the font itself within the
family and hitting resolve duplicates. You may need to turn the font
from off to on by clicking the rectangle at the bottom of the font
column.

There appear to be a number of fonts that have duplicates, one of with
a bullet following (e.g., just skipping around I find Andale Mono,
Arial Black, Arial Narrow, Comic Sans MS, Impact).

See above and Beth's post. When in doubt, keep the Office one..

I looked at the MVP site, but couldn't figure out how to find
directions for cleaning out the font caches. I'll take a look at Font
Finagler

It works for me.

Before you start on your font cleaning, take time to plan where you
want your fonts to live. If you are the main user of your Macintosh,
and are not messing with fonts in special applications, the best place
is /Library/Fonts where they will be available to everybody. Don't put
them in your private font collection ~/Library/Fonts ( ~ is short for
your user name on the system)

That said, I just checked on my Font Book after installing 2004. It
seems the Office installation has placed a ton of fonts in
~/Library/Fonts, causing many duplicated fonts. grr! I spent hours
cleaning up my fonts. Looks like I'll have to do it again.

Since I did not have the bullet problems you reported, your problem is
more than simple duplicated fonts. I'd recommend the font finagler
route.


If you go to apple's support pages, you will get lots of good advice:
<http://search.info.apple.com/?search=Go&lr=lang_en&kword=&q=os x fo
nts>

Fonts are a bit of a nightmare, not just in Office, it is worth while
reading around the topic.

 

[blachman]

Thanks, Beth and Elliott. You've given me lots to work with and some
great resources to look at. This may take me a few days because of my
work schedule, but I will try everything and let you know how it goes.
Thanks again. Branton

 

[blachman]

Hi Beth and Elliott. No luck with anything I've tried. Here's the
history:
1. Tried trashing Word/Office preferences - no luck
2. Tried renaming Normal Template in Word X to "old normal," then
dragging "normal" template in Office 2004 to desktop, then restarting
Word to get new template - no luck.
3. Also, I don't know if the above is when it happened, but now I am
getting two Office Notifications, I suspect that both Office X and
Office 2004 are notifying me and one of them needs to be disabled.
4. Trashed Home/Library/Preferences/Microsoft/Office Font Cache (11)
as directed by Beth (did not trash the . . . Office Font Cache (10)) --
no luck
5. Ran Font Finagler to trash all caches - no luck.
6. Disabled duplicates as follows: compared what's in Font Book with
what's in Applications/Microsoft Office 2004/Office/Fonts. Used
"resolve fonts" to keep the latest version and disable the earlier
version. All the latest versions were in User/Library/Fonts rather
than root/library fonts. I assume that based on what Elliott posted
that Office 2004 placed the latest fonts in user/library/fonts area
(rather than root/library/fonts) - no luck.
7. Bullets, etc. work fine if I open Office X. They just don't work in
Office 2004. Also, I'm now getting duplicate office notifications as
mentioned above.
Can you think of anything else I could do? Thanks. Branton

 

[Elliott Roper]

Hi Beth and Elliott. No luck with anything I've tried. Here's the
history:
1. Tried trashing Word/Office preferences - no luck
2. Tried renaming Normal Template in Word X to "old normal," then
dragging "normal" template in Office 2004 to desktop, then restarting
Word to get new template - no luck.
3. Also, I don't know if the above is when it happened, but now I am
getting two Office Notifications, I suspect that both Office X and
Office 2004 are notifying me and one of them needs to be disabled.

Hmm. Can you describe what you mean by "Office Notifications" and what
you do to make whatever they are to appear?

4. Trashed Home/Library/Preferences/Microsoft/Office Font Cache (11)
as directed by Beth (did not trash the . . . Office Font Cache (10)) --
no luck
5. Ran Font Finagler to trash all caches - no luck.
6. Disabled duplicates as follows: compared what's in Font Book with
what's in Applications/Microsoft Office 2004/Office/Fonts. Used
"resolve fonts" to keep the latest version and disable the earlier
version. All the latest versions were in User/Library/Fonts rather
than root/library fonts. I assume that based on what Elliott posted
that Office 2004 placed the latest fonts in user/library/fonts area
(rather than root/library/fonts) - no luck.
7. Bullets, etc. work fine if I open Office X. They just don't work in
Office 2004. Also, I'm now getting duplicate office notifications as
mentioned above.
Can you think of anything else I could do? Thanks. Branton

Hmmm. This is becoming a bit of an epic. Did you ever use the Word 2004
trial before installing the real one? From articles on this list, some
people had trouble with Word 2004 after not cleaning out the trial
completely. I don't remember whether their fun was related to what you
are seeing.

You probably have your fonts sorted nicely after all that. I'm sorry my
bad fonts theory was wrong.

 

[blachman]

Hi Elliott,
I use Office's Entourage Calendar for scheduling. Offices
Notifications is when a pop-up comes up to remind me of an appointment
(or task). What's happening since I trashed preferences, etc. is I
think both Office X and Office 2004 are reading the same calendar and
sending notifications. This also happened right after I installed
Office 2004 and I trashed some preference back then and it stopped, but
I forget what preference it was (if it even was a preference).

I never used the Word 2004 trial. I didn't even know there was one.
All I did was install Word 2004 as per the instructions (Easy Install,
etc.). I'm pretty sure I used the Office Set-up Assistant rather than
just dragging over the application, but other than that I followed all
the default commands.

I don't know if this is helpful, but earlier this summer my hard drive
crashed and I had to re-install everything after getting a new hard
drive. At that time I re-installed Office X (I had not yet ever
installed Office 2004) and I had a similar problem (bullets wouldn't
display properly in PowerPoint, autocorrect wouldn't convert --> to an
arrow, etc.). I did some messing around back then, including (I think)
de-installing and re-install Word X, but I don't think that fixed the
problem. Frankly, I can't remember what did, but I think it might have
been dragging the application back out of the trash. Like I said, this
is probably not that helpful, but I wanted you to know I had a similar
problem recently with Office X and it was fixable (although I don't
know exactly how).

What's weird is Office X works fine -- my "bullet" problems, etc. are
only with Office 2004.

 

[Beth Rosengard]

I *think* I know what's happening ... maybe. I think that all your Word
documents are opening in Word X (which is not Unicode functional) rather
than Word 2004, especially if you reinstalled Word X after installing Word
2004. Try this:

In the Finder, click once on one of the Word docs that's giving you trouble.
Do a Get Info (command> i) on the selected doc. Where you see "Open With",
does it say "Microsoft Word (default) (11.2.0)" or just "Microsoft Word" or
something else? Regardless, click on the arrow next to the box and then in
the drop down menu, click on Other. A finder dialog will appear. Navigate
to Word 2004 and select it. Now click "Change All" and okay your way out of
there.

Open the document and if the font isn't already Times New Roman, change it
to that. Do you still see the boxes, etc.?

If that doesn't fix it, I suggest doing a complete removal (of *all*
versions) and reinstallation of Office. I'm pretty sure that your Word
versions are conflicting. If you need to use both Word X and 2004, when you
do the reinstall, be sure to install Word X and all its updates first, and
then Word 2004 and its updates. You'll find the full procedure here:
<http://word.mvps.org/MacWordNew/RemoveReinstall.htm>
(If using Safari, hit Refresh once or twice; better yet, use another
browser.)

Hope we've nailed it finally!

--
***Please always reply to the newsgroup!***

Beth Rosengard
MacOffice MVP

Mac Word FAQ: <http://word.mvps.org/MacWordNew/index.htm>
(If using Safari, hit Refresh once or twice ­ or use another browser.)
Entourage Help Page: <http://www.entourage.mvps.org>

 

[blachman]

Hi Beth.

Thanks for the latest suggestion. I wanted to clarify a couple of
things with you before I go through your complete procedure. I did do
a "get info" and the Word docs are opening in Word 2004. That's why I
have the problem. When I open them in Word X I don't have the problem.
Anyway, I followed your suggestion to globally change all docs to open
in Word 2004 (although I think they were already set up that way) and
there was still no relief.

Ok, before I go to the next step and install all versions (which to me
is a pretty drastic step), I wanted you to know that before I installed
Office 2004 I had already made sure that Office X was current to all
its versions (in case this might change your previous advice).

Anyway, I have several questions on uninstalling that didn't seem to be
covered in the mvps link you provided:
1. Since my Office CD only allows 3 installations, do I "lose" one of
them by uninstalling and then re-installing?
2. Do I lose my calendar established through Entourage?
3. Can I use the Office 2004 CD to uninstall Office X? If not, should
I use the Office X CD before the Office 2004 CD?
4. By the way, I see that I still have Office 98 on the hard drive as
an OS 9 application. Should I remove that?
5. If upon re-installing Office 2004 I still have the same problem I'd
like to be able to open Word docs in Office X, which doesn't seem to
have the problem. So, do you recommend just re-installing Office 2004
only and then putting in Office X if the problem persists, or
installing Officx X first (with updates) and Office 2004, or just
Office 2004 only and then uninstall again if problems and then Office X
and Office 2004?

I know, these are a lot of questions and some may seem painfully
obvious to you, but I do appreciate your sticking with me on this and
look forward to your further guidance.

Thanks.

Branton

 

[blachman]

HI Beth.

It may be this weekend before I can go through all the uninstalls and
re-installs, but I will let you know what happens.

Thanks again!

Branton

 

[blachman]

Thanks, Beth. I will try everything this weekend exactly as you've
recommended.

Branton

 

[blachman]

Hi Beth,

Well it's very frustrating. I followed all directions in deleting all
versions of Office (repaired permissions, etc.). I then installed
Office X according to all directions, but the program asked for but
would not recognize my product key. So, I couldn't use it (that is
also pretty frustarting because at least Office X would recognize
bullets and I could insert symbols).

I then uninstalled Office X and then installed Office 2004 according to
all direction (I did add extra templates and Equation Editor to the
Easy Install choices). When it came time for me to open all the
applications to set the preferences I got the following messages: For
Entourage - "This identity cannot be opened with this version of
Entourage." For PowerPoint and Word - "An unexpected error occurred
while trying to load the Microsoft Framework Library."

Ok. I repaired permissions and re-started. The programs then opened
without those "error" messages. BUT, I still have the same problem of
getting little open squares instead of bullets. I then used Font
Finagler (again) to delete all font caches, repaired permissions,
re-started. No change. I then went to Font Book and "deselected" all
duplicates, repaired permissions and re-started. Again no change.

This is really frustrating because Office X worked fine, but not I
cannot use it because it won't recognize my product key (I did use the
Installer rather than dragging the application). And, I cannot use
bullets in documents (not to mention unable to insert symbols).

I'm running OS X 10.4.2 and could try upgrading to 10.4.3, but I hear
that version has a lot of other problems. I have previously used Disk
Warrior (within the last month, but the bullet problem persisted even
after Disk Warrior).

From what I understand, if I send a "bulleted" doc to someone else they

can see the bullets. I just can't see them (or print them) on my
machine.

Suggestions?

Thanks.

Branton

 

[John McGhie [MVP - Word and Word Macintosh]]

Hi Branton:

Sorry, I've lost track of why you need Office X?

If it were possible to get rid of Office X AND NOT PUT IT BACK we would have
a lot easier time solving this one

Currently you have a nasty mix of Office X bits and Office 2004 bits. You
need to get rid of all the bits of anything that looks like Microsoft Office
on your system, then put only ONE version back in. It appears from what you
are describing that each version of Office is calling parts of the other
one. That won't work -- they're not compatible

Office 2004 is the one I use and that's the one I would put back, because it
is the only one that does support Unicode.

The fact that you can't get Office X to recognise your licence key is
probably because your licence key file on your hard disk has been corrupted.
Since it's invisible, it's a bit of a chore to get it out.

John (the other one...) explains how here:
http://www.mcgimpsey.com/macoffice/office/pid.html

I really hope this helps

Hi Beth,

Well it's very frustrating. I followed all directions in deleting all
versions of Office (repaired permissions, etc.). I then installed
Office X according to all directions, but the program asked for but
would not recognize my product key. So, I couldn't use it (that is
also pretty frustarting because at least Office X would recognize
bullets and I could insert symbols).

I then uninstalled Office X and then installed Office 2004 according to
all direction (I did add extra templates and Equation Editor to the
Easy Install choices). When it came time for me to open all the
applications to set the preferences I got the following messages: For
Entourage - "This identity cannot be opened with this version of
Entourage." For PowerPoint and Word - "An unexpected error occurred
while trying to load the Microsoft Framework Library."

Ok. I repaired permissions and re-started. The programs then opened
without those "error" messages. BUT, I still have the same problem of
getting little open squares instead of bullets. I then used Font
Finagler (again) to delete all font caches, repaired permissions,
re-started. No change. I then went to Font Book and "deselected" all
duplicates, repaired permissions and re-started. Again no change.

This is really frustrating because Office X worked fine, but not I
cannot use it because it won't recognize my product key (I did use the
Installer rather than dragging the application). And, I cannot use
bullets in documents (not to mention unable to insert symbols).

I'm running OS X 10.4.2 and could try upgrading to 10.4.3, but I hear
that version has a lot of other problems. I have previously used Disk
Warrior (within the last month, but the bullet problem persisted even
after Disk Warrior).

can see the bullets. I just can't see them (or print them) on my
machine.

Suggestions?

Thanks.

Branton

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 4 1209 1410

 

[Beth Rosengard]

Hi John (and Branton),

If it were possible to get rid of Office X AND NOT PUT IT BACK we would have
a lot easier time solving this one

Currently you have a nasty mix of Office X bits and Office 2004 bits. You
need to get rid of all the bits of anything that looks like Microsoft Office
on your system, then put only ONE version back in. It appears from what you
are describing that each version of Office is calling parts of the other
one. That won't work -- they're not compatible

No. Branton does not (any longer) have that nasty mix. I think you misread
the last post.

He removed all versions of Office and then tried to replace Office X and
Office 2004 per my instructions. The Office X reinstallation didn't work,
as he explained, so he ran the uninstaller once again and re-installed
Office 2004. So, as far as I can tell, at the moment Branton has a clean
installation of Office 2004 ... but his original problem still exists.
(Right, Branton?)

The reason he needed Word X is that the problem that exists in Word 2004
doesn't exist in Word X. So now he's stuck.

I would try to explain the original problem but there's no point since the
history is in the previous posts. It would be REALLY helpful, John, if you
would read back through the entire thread. I am now stuck and don't know
what to advise. Nothing that I, Elliott, Paul or Corentin has suggested has
worked. This is a real puzzler: either something simple we've overlooked or
something quite complex that we're missing. Either way, your help would be
appreciated.

Beth

 

[Matt Centurión [MSFT]]

I recently upgraded to Microsoft Office 2004 for Mac.

But, now I can't use "insert symbol." Every time I try I get boxes in
the Word document. Interestingly, if I paste the text in other
applications (like Eudora or even in this message the "boxes" display
as symbols. But, they won't display or print in a Word document. I
tried the latest update, but have the same problem. I did not have
this problem with Office X. Can you give me any guidance? I am using
a Mac G4 with Tiger 10.4.2.

I think you may simply have a problem with fonts, specifically the Office
fonts that shipped with Office X may be in conflict with the fonts that
added the extra Unicode Glyphs in Office 2004.

Remove all Fonts not installed with the OS (check: /System/Library/Fonts,
/Library/Fonts/, and /User/<yourUser>/Library/Fonts/). You might want to
start in the last one and keep a list of those and if you see the same ones
in the other 2places delete them as well.

If your machine still has a Classic Partition, delete all those fonts there
as well or remove the reference to the Classic Partition in the Prefs
dialog.

After doing that, try launching Word 2004 and see how wonderfully your
Symbol dialog works. If you must keep Office X & Office 2004 on the same
machine I recommend you use a different user so that Office X fonts are
installed in the /User/<officexuser>/Library/Fonts folder instead and thus
no conflicts.

Please let us know how/if that works.

Matt
MacWord Testing
Microsoft

 

[blachman]

Hi Matt (and Beth, John, Elliott, Paul, and Corentin),

Thanks for staying with me on this.

Some questions (and please forgive me if this was explained in earlier
postings, but I've tried so many things it's hard to keep it all
straight)

How do I know which fonts were not installed with the OS so that I can
remove them?

I assume this means I'll be removing Office 2004 fonts also. Do they
get re-loaded when I re-start Office 2004?

My machine has OS9 on it. Is that the same thing as a Classic
partition? If so, how do I delete those fonts (where are they?) or,
how do I remove the reference to the Classic Partiion in the Prefs
dialog (Which Prefs dialog? Where is it?).

Thanks again to everyone. I will try Matt's suggestions soon, but
probably cannot do so before Thursday because of the (high school)
classes I have to teach and department and district meetings that are
all colliding right now. Hopefully, I can report success at that time!

Branton

 

[blachman]

SUCCESS!!! (I think).

Well, Beth's comment that the answer might be really simple and
overlooked got me to thinking (about 4 a.m. this morning). I wondered
if there was a problem with just the Symbol font. I want to emphasize
that I would never have known where to look (e.g., Font Book - what was
that?) without the extensive advice and links given to me by all of
you. Anyway, I had earlier used Font Book to eliminate duplicates,
which were only apparent to me because they had bullets next to them.
The Symbol font did not have a bullet and so I wasn't alerted before.

Anyway, once inside Font Book I opened the Symbol font folder and saw
two "regular" fonts in Symbol. They looked different from each other
(weren't duplicates). I couldn't figure out any other information
(couldn't find date of creation, who created them, etc.), so I just
took a stab and turned off the first one.

Now I can see bullets! Now I can insert characters! Now I can print
it all!

It's possible this alone might have solved the problem. It's also
possible that this would not have worked unless I had earlier
eliminated duplicates (Font Book), deleted caches (Font Finagler),
uninstalled Office X, etc. etc. In any event, I couldn't have done any
of this without all your help, so again, thanks to all of you very much!

 

[Beth Rosengard]

Wow! I'm so glad you nailed it down, Branton. I was beginning to despair
.

I'm puzzled about something, though. Are you *sure* there was no bullet
next to the Symbol font in Font Book? There should have been. I just took
a look and I, too, have two "Regular" Symbol fonts (one OS X and one
Classic/OS 9) but I also have a bullet indicating that that is the case.

Could you take a look at your two Regular Symbol fonts and give me the info
on them (you'll see it when you hover over them in Font Book). Mine are as
follows:

Type: Datafork TrueType
Version: 4.1d3e1
Path: /System/Library/Fonts/Symbol.dfont

Type: TrueType
Version: 3.5a3
Path: /System Folder/Fonts/Symbol

Are yours the same? Which did you turn off?

Beth