Windows installer keeps running

[JoAnn Paules [MVP]]

Never lose your mind over software. That's too small a price. ;-)

--

JoAnn Paules
MVP Microsoft [Publisher]

My point is simply that MS is marketing this as 'try out the new software'
experience. If they were to mention that there is virtually no return
path
to your current product (for average business users like me and millions
of
others) I would accept full responsibility. You were very helpful and I
appreciate that; don't want to have a drawn out debate.

I expected to have fun trying out the new product in advance, that it
would
be buggy, that I would like it generally but not use it for 'production'
(new
term to me). Finally, that I would be enticed into being an early
purchaser
when it comes out but certainly revert to my fully-licensed product in a
couple of days. I believe this is deceptive practice and equivalent to
theft
of my product. They should have required me to turn in my current product
license before installing since that's the equivalent of what happened.

Last, but not least, your help directing me to discussion groups proves
there are hundreds of thousands (at least) of people who are now at risk.
Perhaps we're idiots, but you have to admit we've been swindled out of our
product licenses. My firm of 1000+ employees will have a new software
suite
in place by end of the year, and it won't be MS. That's really how this
battle must be fought. Thanks again for your help; it kept me from losing
my
mind.

Microsoft employees will never read this thread. (They can but I honestly
do
not think they will.)

You and I were on the same side up until this post. It's not criminal.
You
have the option to keep both versions or upgrade. Plus there is a warning
that it may cause problems with system stability.

I am a big believer in making sure that all cautions are handed out
before
actions are taken but I do not believe in holding someone's hands.
Computers
are not toys. And you need to use your brain when using a computer.
Anyone
who downloads a beta without being prepared to flatten that system when
the
test is over is a fool. Plain and simple.

--

JoAnn Paules
MVP Microsoft [Publisher]

JoAnn, and anyone who gets this far,

Five days later I'm back on Office 2003 Pro. I'm not sure how, but I'm
certain one of the main keys was to delete the file MSMAPI.DLL (NOT
mapi.dll). This is apparently the messaging from 2007 Beta 2 causing
the
conflict.

I am issuing a general warning, however, to MS. Marketing beta
products
to
non-developers, promoting it as a test when it's truly a conversion,
and
forcing general users to commit unknowingly are criminal acts as far as
I'm
concerned. I'm instructing my IT person today to look for alternatives
to
MS
products for our entire company, including researching the new GOOGLE
freeware. What they are doing here with Office 2007 beta should lead
to a
class action suit of epic proportions.

:

I agree with you - beta software should not be offered willy-nilly. We
have
a lot of people who are botching up their systems because they don't
know
what they are doing. I've already said that on Jan 31, 2007, I am
going
offline for a few days. When all of those people who didn't read the
cautions find that their copy of Office 2007 is at best nothing but a
viewer, they will freak. And then when they learn they actually have
to
BUY
the software at full price........I'll be at the mall that day. No
computers. Just me and the mannequins.


--

JoAnn Paules
MVP Microsoft [Publisher]



message Thanks Mary, and Paula (previous).

I suppose I'm really stuck, but unlike you folks, I think I have a
more
legitimate gripe with MS. I'm not a developer, just a registered
Office2003
Pro user. I received an unsolicited email from MS offering me a
free
trial
of 2007. I'm an executive manager (not IT) who was invited years
ago
to a
one-day MS course when 2003 was being readied for release. I was
given
a
free copy of 2003 and a day of training, I'm sure as an inducement
to
talk
it
up in my company and others. I admittedly did not read the offer
terms
this
time, and recognize they covered their '6' with it, but still and
all I
consider it deceptive.

I don't live in the 'beta world', but, as evidenced by the many
problems
like mine, do like having the latest edition. MS should never offer
beta
installs, especially those that are irreversible, to rank and file
users.
I
thought it was a chance to test a new product and, if I liked it
would
purchase it when the license expired. No more, no less. I wasn't
contacted
as a paid or volunteer developer/tester.

Does that make sense? I've lost 3 days so far and believe it will be
one
more before I can be back to where I started last week.

John

:

HELP! HELP! Running XP on a 1-user machine.

I downloaded and installed Office2007beta2; had probs, uninstalled
it.
Diagnostics found probs were due to conflicting versions of Office
(have
2003PRO). Reinstalled beta then tried to delete 2003. Didn't work
(Error
message: The patch package could not be opened. Verify that the
patch
package exists and your can access it, or contact the app vendor to
verify
that this is a valid windows installer package". I can't uninstall
2003;
2007beta is conflicted. Please help. I didn't realize 2007 would
install
without making proper changes to 2003.

Every time I try to do anything within MS apps the Windows
Installer
pops
up
with the above message.

Uninstalling 2007beta2 doesn't work because I can't reinstall
2003Pro.
And,
I can't uninstall 2003Pro. Meanwhile, I'm about to lose my job for
lack
of
productivity.

Any help appreciated

 

[JoAnn Paules [MVP]]

Never lose your mind over software. That's too small a price. ;-)

--

JoAnn Paules
MVP Microsoft [Publisher]

My point is simply that MS is marketing this as 'try out the new software'
experience. If they were to mention that there is virtually no return
path
to your current product (for average business users like me and millions
of
others) I would accept full responsibility. You were very helpful and I
appreciate that; don't want to have a drawn out debate.

I expected to have fun trying out the new product in advance, that it
would
be buggy, that I would like it generally but not use it for 'production'
(new
term to me). Finally, that I would be enticed into being an early
purchaser
when it comes out but certainly revert to my fully-licensed product in a
couple of days. I believe this is deceptive practice and equivalent to
theft
of my product. They should have required me to turn in my current product
license before installing since that's the equivalent of what happened.

Last, but not least, your help directing me to discussion groups proves
there are hundreds of thousands (at least) of people who are now at risk.
Perhaps we're idiots, but you have to admit we've been swindled out of our
product licenses. My firm of 1000+ employees will have a new software
suite
in place by end of the year, and it won't be MS. That's really how this
battle must be fought. Thanks again for your help; it kept me from losing
my
mind.

Microsoft employees will never read this thread. (They can but I honestly
do
not think they will.)

You and I were on the same side up until this post. It's not criminal.
You
have the option to keep both versions or upgrade. Plus there is a warning
that it may cause problems with system stability.

I am a big believer in making sure that all cautions are handed out
before
actions are taken but I do not believe in holding someone's hands.
Computers
are not toys. And you need to use your brain when using a computer.
Anyone
who downloads a beta without being prepared to flatten that system when
the
test is over is a fool. Plain and simple.

--

JoAnn Paules
MVP Microsoft [Publisher]

JoAnn, and anyone who gets this far,

Five days later I'm back on Office 2003 Pro. I'm not sure how, but I'm
certain one of the main keys was to delete the file MSMAPI.DLL (NOT
mapi.dll). This is apparently the messaging from 2007 Beta 2 causing
the
conflict.

I am issuing a general warning, however, to MS. Marketing beta
products
to
non-developers, promoting it as a test when it's truly a conversion,
and
forcing general users to commit unknowingly are criminal acts as far as
I'm
concerned. I'm instructing my IT person today to look for alternatives
to
MS
products for our entire company, including researching the new GOOGLE
freeware. What they are doing here with Office 2007 beta should lead
to a
class action suit of epic proportions.

:

I agree with you - beta software should not be offered willy-nilly. We
have
a lot of people who are botching up their systems because they don't
know
what they are doing. I've already said that on Jan 31, 2007, I am
going
offline for a few days. When all of those people who didn't read the
cautions find that their copy of Office 2007 is at best nothing but a
viewer, they will freak. And then when they learn they actually have
to
BUY
the software at full price........I'll be at the mall that day. No
computers. Just me and the mannequins.


--

JoAnn Paules
MVP Microsoft [Publisher]



message Thanks Mary, and Paula (previous).

I suppose I'm really stuck, but unlike you folks, I think I have a
more
legitimate gripe with MS. I'm not a developer, just a registered
Office2003
Pro user. I received an unsolicited email from MS offering me a
free
trial
of 2007. I'm an executive manager (not IT) who was invited years
ago
to a
one-day MS course when 2003 was being readied for release. I was
given
a
free copy of 2003 and a day of training, I'm sure as an inducement
to
talk
it
up in my company and others. I admittedly did not read the offer
terms
this
time, and recognize they covered their '6' with it, but still and
all I
consider it deceptive.

I don't live in the 'beta world', but, as evidenced by the many
problems
like mine, do like having the latest edition. MS should never offer
beta
installs, especially those that are irreversible, to rank and file
users.
I
thought it was a chance to test a new product and, if I liked it
would
purchase it when the license expired. No more, no less. I wasn't
contacted
as a paid or volunteer developer/tester.

Does that make sense? I've lost 3 days so far and believe it will be
one
more before I can be back to where I started last week.

John

:

HELP! HELP! Running XP on a 1-user machine.

I downloaded and installed Office2007beta2; had probs, uninstalled
it.
Diagnostics found probs were due to conflicting versions of Office
(have
2003PRO). Reinstalled beta then tried to delete 2003. Didn't work
(Error
message: The patch package could not be opened. Verify that the
patch
package exists and your can access it, or contact the app vendor to
verify
that this is a valid windows installer package". I can't uninstall
2003;
2007beta is conflicted. Please help. I didn't realize 2007 would
install
without making proper changes to 2003.

Every time I try to do anything within MS apps the Windows
Installer
pops
up
with the above message.

Uninstalling 2007beta2 doesn't work because I can't reinstall
2003Pro.
And,
I can't uninstall 2003Pro. Meanwhile, I'm about to lose my job for
lack
of
productivity.

Any help appreciated

 

[JoAnn Paules [MVP]]

Never lose your mind over software. That's too small a price. ;-)

--

JoAnn Paules
MVP Microsoft [Publisher]

My point is simply that MS is marketing this as 'try out the new software'
experience. If they were to mention that there is virtually no return
path
to your current product (for average business users like me and millions
of
others) I would accept full responsibility. You were very helpful and I
appreciate that; don't want to have a drawn out debate.

I expected to have fun trying out the new product in advance, that it
would
be buggy, that I would like it generally but not use it for 'production'
(new
term to me). Finally, that I would be enticed into being an early
purchaser
when it comes out but certainly revert to my fully-licensed product in a
couple of days. I believe this is deceptive practice and equivalent to
theft
of my product. They should have required me to turn in my current product
license before installing since that's the equivalent of what happened.

Last, but not least, your help directing me to discussion groups proves
there are hundreds of thousands (at least) of people who are now at risk.
Perhaps we're idiots, but you have to admit we've been swindled out of our
product licenses. My firm of 1000+ employees will have a new software
suite
in place by end of the year, and it won't be MS. That's really how this
battle must be fought. Thanks again for your help; it kept me from losing
my
mind.

Microsoft employees will never read this thread. (They can but I honestly
do
not think they will.)

You and I were on the same side up until this post. It's not criminal.
You
have the option to keep both versions or upgrade. Plus there is a warning
that it may cause problems with system stability.

I am a big believer in making sure that all cautions are handed out
before
actions are taken but I do not believe in holding someone's hands.
Computers
are not toys. And you need to use your brain when using a computer.
Anyone
who downloads a beta without being prepared to flatten that system when
the
test is over is a fool. Plain and simple.

--

JoAnn Paules
MVP Microsoft [Publisher]

JoAnn, and anyone who gets this far,

Five days later I'm back on Office 2003 Pro. I'm not sure how, but I'm
certain one of the main keys was to delete the file MSMAPI.DLL (NOT
mapi.dll). This is apparently the messaging from 2007 Beta 2 causing
the
conflict.

I am issuing a general warning, however, to MS. Marketing beta
products
to
non-developers, promoting it as a test when it's truly a conversion,
and
forcing general users to commit unknowingly are criminal acts as far as
I'm
concerned. I'm instructing my IT person today to look for alternatives
to
MS
products for our entire company, including researching the new GOOGLE
freeware. What they are doing here with Office 2007 beta should lead
to a
class action suit of epic proportions.

:

I agree with you - beta software should not be offered willy-nilly. We
have
a lot of people who are botching up their systems because they don't
know
what they are doing. I've already said that on Jan 31, 2007, I am
going
offline for a few days. When all of those people who didn't read the
cautions find that their copy of Office 2007 is at best nothing but a
viewer, they will freak. And then when they learn they actually have
to
BUY
the software at full price........I'll be at the mall that day. No
computers. Just me and the mannequins.


--

JoAnn Paules
MVP Microsoft [Publisher]



message Thanks Mary, and Paula (previous).

I suppose I'm really stuck, but unlike you folks, I think I have a
more
legitimate gripe with MS. I'm not a developer, just a registered
Office2003
Pro user. I received an unsolicited email from MS offering me a
free
trial
of 2007. I'm an executive manager (not IT) who was invited years
ago
to a
one-day MS course when 2003 was being readied for release. I was
given
a
free copy of 2003 and a day of training, I'm sure as an inducement
to
talk
it
up in my company and others. I admittedly did not read the offer
terms
this
time, and recognize they covered their '6' with it, but still and
all I
consider it deceptive.

I don't live in the 'beta world', but, as evidenced by the many
problems
like mine, do like having the latest edition. MS should never offer
beta
installs, especially those that are irreversible, to rank and file
users.
I
thought it was a chance to test a new product and, if I liked it
would
purchase it when the license expired. No more, no less. I wasn't
contacted
as a paid or volunteer developer/tester.

Does that make sense? I've lost 3 days so far and believe it will be
one
more before I can be back to where I started last week.

John

:

HELP! HELP! Running XP on a 1-user machine.

I downloaded and installed Office2007beta2; had probs, uninstalled
it.
Diagnostics found probs were due to conflicting versions of Office
(have
2003PRO). Reinstalled beta then tried to delete 2003. Didn't work
(Error
message: The patch package could not be opened. Verify that the
patch
package exists and your can access it, or contact the app vendor to
verify
that this is a valid windows installer package". I can't uninstall
2003;
2007beta is conflicted. Please help. I didn't realize 2007 would
install
without making proper changes to 2003.

Every time I try to do anything within MS apps the Windows
Installer
pops
up
with the above message.

Uninstalling 2007beta2 doesn't work because I can't reinstall
2003Pro.
And,
I can't uninstall 2003Pro. Meanwhile, I'm about to lose my job for
lack
of
productivity.

Any help appreciated

 

[JoAnn Paules [MVP]]

Never lose your mind over software. That's too small a price. ;-)

--

JoAnn Paules
MVP Microsoft [Publisher]

My point is simply that MS is marketing this as 'try out the new software'
experience. If they were to mention that there is virtually no return
path
to your current product (for average business users like me and millions
of
others) I would accept full responsibility. You were very helpful and I
appreciate that; don't want to have a drawn out debate.

I expected to have fun trying out the new product in advance, that it
would
be buggy, that I would like it generally but not use it for 'production'
(new
term to me). Finally, that I would be enticed into being an early
purchaser
when it comes out but certainly revert to my fully-licensed product in a
couple of days. I believe this is deceptive practice and equivalent to
theft
of my product. They should have required me to turn in my current product
license before installing since that's the equivalent of what happened.

Last, but not least, your help directing me to discussion groups proves
there are hundreds of thousands (at least) of people who are now at risk.
Perhaps we're idiots, but you have to admit we've been swindled out of our
product licenses. My firm of 1000+ employees will have a new software
suite
in place by end of the year, and it won't be MS. That's really how this
battle must be fought. Thanks again for your help; it kept me from losing
my
mind.

Microsoft employees will never read this thread. (They can but I honestly
do
not think they will.)

You and I were on the same side up until this post. It's not criminal.
You
have the option to keep both versions or upgrade. Plus there is a warning
that it may cause problems with system stability.

I am a big believer in making sure that all cautions are handed out
before
actions are taken but I do not believe in holding someone's hands.
Computers
are not toys. And you need to use your brain when using a computer.
Anyone
who downloads a beta without being prepared to flatten that system when
the
test is over is a fool. Plain and simple.

--

JoAnn Paules
MVP Microsoft [Publisher]

JoAnn, and anyone who gets this far,

Five days later I'm back on Office 2003 Pro. I'm not sure how, but I'm
certain one of the main keys was to delete the file MSMAPI.DLL (NOT
mapi.dll). This is apparently the messaging from 2007 Beta 2 causing
the
conflict.

I am issuing a general warning, however, to MS. Marketing beta
products
to
non-developers, promoting it as a test when it's truly a conversion,
and
forcing general users to commit unknowingly are criminal acts as far as
I'm
concerned. I'm instructing my IT person today to look for alternatives
to
MS
products for our entire company, including researching the new GOOGLE
freeware. What they are doing here with Office 2007 beta should lead
to a
class action suit of epic proportions.

:

I agree with you - beta software should not be offered willy-nilly. We
have
a lot of people who are botching up their systems because they don't
know
what they are doing. I've already said that on Jan 31, 2007, I am
going
offline for a few days. When all of those people who didn't read the
cautions find that their copy of Office 2007 is at best nothing but a
viewer, they will freak. And then when they learn they actually have
to
BUY
the software at full price........I'll be at the mall that day. No
computers. Just me and the mannequins.


--

JoAnn Paules
MVP Microsoft [Publisher]



message Thanks Mary, and Paula (previous).

I suppose I'm really stuck, but unlike you folks, I think I have a
more
legitimate gripe with MS. I'm not a developer, just a registered
Office2003
Pro user. I received an unsolicited email from MS offering me a
free
trial
of 2007. I'm an executive manager (not IT) who was invited years
ago
to a
one-day MS course when 2003 was being readied for release. I was
given
a
free copy of 2003 and a day of training, I'm sure as an inducement
to
talk
it
up in my company and others. I admittedly did not read the offer
terms
this
time, and recognize they covered their '6' with it, but still and
all I
consider it deceptive.

I don't live in the 'beta world', but, as evidenced by the many
problems
like mine, do like having the latest edition. MS should never offer
beta
installs, especially those that are irreversible, to rank and file
users.
I
thought it was a chance to test a new product and, if I liked it
would
purchase it when the license expired. No more, no less. I wasn't
contacted
as a paid or volunteer developer/tester.

Does that make sense? I've lost 3 days so far and believe it will be
one
more before I can be back to where I started last week.

John

:

HELP! HELP! Running XP on a 1-user machine.

I downloaded and installed Office2007beta2; had probs, uninstalled
it.
Diagnostics found probs were due to conflicting versions of Office
(have
2003PRO). Reinstalled beta then tried to delete 2003. Didn't work
(Error
message: The patch package could not be opened. Verify that the
patch
package exists and your can access it, or contact the app vendor to
verify
that this is a valid windows installer package". I can't uninstall
2003;
2007beta is conflicted. Please help. I didn't realize 2007 would
install
without making proper changes to 2003.

Every time I try to do anything within MS apps the Windows
Installer
pops
up
with the above message.

Uninstalling 2007beta2 doesn't work because I can't reinstall
2003Pro.
And,
I can't uninstall 2003Pro. Meanwhile, I'm about to lose my job for
lack
of
productivity.

Any help appreciated

 

[JoAnn Paules [MVP]]

Never lose your mind over software. That's too small a price. ;-)

--

JoAnn Paules
MVP Microsoft [Publisher]

My point is simply that MS is marketing this as 'try out the new software'
experience. If they were to mention that there is virtually no return
path
to your current product (for average business users like me and millions
of
others) I would accept full responsibility. You were very helpful and I
appreciate that; don't want to have a drawn out debate.

I expected to have fun trying out the new product in advance, that it
would
be buggy, that I would like it generally but not use it for 'production'
(new
term to me). Finally, that I would be enticed into being an early
purchaser
when it comes out but certainly revert to my fully-licensed product in a
couple of days. I believe this is deceptive practice and equivalent to
theft
of my product. They should have required me to turn in my current product
license before installing since that's the equivalent of what happened.

Last, but not least, your help directing me to discussion groups proves
there are hundreds of thousands (at least) of people who are now at risk.
Perhaps we're idiots, but you have to admit we've been swindled out of our
product licenses. My firm of 1000+ employees will have a new software
suite
in place by end of the year, and it won't be MS. That's really how this
battle must be fought. Thanks again for your help; it kept me from losing
my
mind.

Microsoft employees will never read this thread. (They can but I honestly
do
not think they will.)

You and I were on the same side up until this post. It's not criminal.
You
have the option to keep both versions or upgrade. Plus there is a warning
that it may cause problems with system stability.

I am a big believer in making sure that all cautions are handed out
before
actions are taken but I do not believe in holding someone's hands.
Computers
are not toys. And you need to use your brain when using a computer.
Anyone
who downloads a beta without being prepared to flatten that system when
the
test is over is a fool. Plain and simple.

--

JoAnn Paules
MVP Microsoft [Publisher]

JoAnn, and anyone who gets this far,

Five days later I'm back on Office 2003 Pro. I'm not sure how, but I'm
certain one of the main keys was to delete the file MSMAPI.DLL (NOT
mapi.dll). This is apparently the messaging from 2007 Beta 2 causing
the
conflict.

I am issuing a general warning, however, to MS. Marketing beta
products
to
non-developers, promoting it as a test when it's truly a conversion,
and
forcing general users to commit unknowingly are criminal acts as far as
I'm
concerned. I'm instructing my IT person today to look for alternatives
to
MS
products for our entire company, including researching the new GOOGLE
freeware. What they are doing here with Office 2007 beta should lead
to a
class action suit of epic proportions.

:

I agree with you - beta software should not be offered willy-nilly. We
have
a lot of people who are botching up their systems because they don't
know
what they are doing. I've already said that on Jan 31, 2007, I am
going
offline for a few days. When all of those people who didn't read the
cautions find that their copy of Office 2007 is at best nothing but a
viewer, they will freak. And then when they learn they actually have
to
BUY
the software at full price........I'll be at the mall that day. No
computers. Just me and the mannequins.


--

JoAnn Paules
MVP Microsoft [Publisher]



message Thanks Mary, and Paula (previous).

I suppose I'm really stuck, but unlike you folks, I think I have a
more
legitimate gripe with MS. I'm not a developer, just a registered
Office2003
Pro user. I received an unsolicited email from MS offering me a
free
trial
of 2007. I'm an executive manager (not IT) who was invited years
ago
to a
one-day MS course when 2003 was being readied for release. I was
given
a
free copy of 2003 and a day of training, I'm sure as an inducement
to
talk
it
up in my company and others. I admittedly did not read the offer
terms
this
time, and recognize they covered their '6' with it, but still and
all I
consider it deceptive.

I don't live in the 'beta world', but, as evidenced by the many
problems
like mine, do like having the latest edition. MS should never offer
beta
installs, especially those that are irreversible, to rank and file
users.
I
thought it was a chance to test a new product and, if I liked it
would
purchase it when the license expired. No more, no less. I wasn't
contacted
as a paid or volunteer developer/tester.

Does that make sense? I've lost 3 days so far and believe it will be
one
more before I can be back to where I started last week.

John

:

HELP! HELP! Running XP on a 1-user machine.

I downloaded and installed Office2007beta2; had probs, uninstalled
it.
Diagnostics found probs were due to conflicting versions of Office
(have
2003PRO). Reinstalled beta then tried to delete 2003. Didn't work
(Error
message: The patch package could not be opened. Verify that the
patch
package exists and your can access it, or contact the app vendor to
verify
that this is a valid windows installer package". I can't uninstall
2003;
2007beta is conflicted. Please help. I didn't realize 2007 would
install
without making proper changes to 2003.

Every time I try to do anything within MS apps the Windows
Installer
pops
up
with the above message.

Uninstalling 2007beta2 doesn't work because I can't reinstall
2003Pro.
And,
I can't uninstall 2003Pro. Meanwhile, I'm about to lose my job for
lack
of
productivity.

Any help appreciated

 

[JoAnn Paules [MVP]]

Never lose your mind over software. That's too small a price. ;-)

--

JoAnn Paules
MVP Microsoft [Publisher]

My point is simply that MS is marketing this as 'try out the new software'
experience. If they were to mention that there is virtually no return
path
to your current product (for average business users like me and millions
of
others) I would accept full responsibility. You were very helpful and I
appreciate that; don't want to have a drawn out debate.

I expected to have fun trying out the new product in advance, that it
would
be buggy, that I would like it generally but not use it for 'production'
(new
term to me). Finally, that I would be enticed into being an early
purchaser
when it comes out but certainly revert to my fully-licensed product in a
couple of days. I believe this is deceptive practice and equivalent to
theft
of my product. They should have required me to turn in my current product
license before installing since that's the equivalent of what happened.

Last, but not least, your help directing me to discussion groups proves
there are hundreds of thousands (at least) of people who are now at risk.
Perhaps we're idiots, but you have to admit we've been swindled out of our
product licenses. My firm of 1000+ employees will have a new software
suite
in place by end of the year, and it won't be MS. That's really how this
battle must be fought. Thanks again for your help; it kept me from losing
my
mind.

Microsoft employees will never read this thread. (They can but I honestly
do
not think they will.)

You and I were on the same side up until this post. It's not criminal.
You
have the option to keep both versions or upgrade. Plus there is a warning
that it may cause problems with system stability.

I am a big believer in making sure that all cautions are handed out
before
actions are taken but I do not believe in holding someone's hands.
Computers
are not toys. And you need to use your brain when using a computer.
Anyone
who downloads a beta without being prepared to flatten that system when
the
test is over is a fool. Plain and simple.

--

JoAnn Paules
MVP Microsoft [Publisher]

JoAnn, and anyone who gets this far,

Five days later I'm back on Office 2003 Pro. I'm not sure how, but I'm
certain one of the main keys was to delete the file MSMAPI.DLL (NOT
mapi.dll). This is apparently the messaging from 2007 Beta 2 causing
the
conflict.

I am issuing a general warning, however, to MS. Marketing beta
products
to
non-developers, promoting it as a test when it's truly a conversion,
and
forcing general users to commit unknowingly are criminal acts as far as
I'm
concerned. I'm instructing my IT person today to look for alternatives
to
MS
products for our entire company, including researching the new GOOGLE
freeware. What they are doing here with Office 2007 beta should lead
to a
class action suit of epic proportions.

:

I agree with you - beta software should not be offered willy-nilly. We
have
a lot of people who are botching up their systems because they don't
know
what they are doing. I've already said that on Jan 31, 2007, I am
going
offline for a few days. When all of those people who didn't read the
cautions find that their copy of Office 2007 is at best nothing but a
viewer, they will freak. And then when they learn they actually have
to
BUY
the software at full price........I'll be at the mall that day. No
computers. Just me and the mannequins.


--

JoAnn Paules
MVP Microsoft [Publisher]



message Thanks Mary, and Paula (previous).

I suppose I'm really stuck, but unlike you folks, I think I have a
more
legitimate gripe with MS. I'm not a developer, just a registered
Office2003
Pro user. I received an unsolicited email from MS offering me a
free
trial
of 2007. I'm an executive manager (not IT) who was invited years
ago
to a
one-day MS course when 2003 was being readied for release. I was
given
a
free copy of 2003 and a day of training, I'm sure as an inducement
to
talk
it
up in my company and others. I admittedly did not read the offer
terms
this
time, and recognize they covered their '6' with it, but still and
all I
consider it deceptive.

I don't live in the 'beta world', but, as evidenced by the many
problems
like mine, do like having the latest edition. MS should never offer
beta
installs, especially those that are irreversible, to rank and file
users.
I
thought it was a chance to test a new product and, if I liked it
would
purchase it when the license expired. No more, no less. I wasn't
contacted
as a paid or volunteer developer/tester.

Does that make sense? I've lost 3 days so far and believe it will be
one
more before I can be back to where I started last week.

John

:

HELP! HELP! Running XP on a 1-user machine.

I downloaded and installed Office2007beta2; had probs, uninstalled
it.
Diagnostics found probs were due to conflicting versions of Office
(have
2003PRO). Reinstalled beta then tried to delete 2003. Didn't work
(Error
message: The patch package could not be opened. Verify that the
patch
package exists and your can access it, or contact the app vendor to
verify
that this is a valid windows installer package". I can't uninstall
2003;
2007beta is conflicted. Please help. I didn't realize 2007 would
install
without making proper changes to 2003.

Every time I try to do anything within MS apps the Windows
Installer
pops
up
with the above message.

Uninstalling 2007beta2 doesn't work because I can't reinstall
2003Pro.
And,
I can't uninstall 2003Pro. Meanwhile, I'm about to lose my job for
lack
of
productivity.

Any help appreciated

 

[Bob Buckland ?:-\)]

Hi John,


Microsoft has not released any formal tools specifically for removing Office 2007. The normal Uninstall process from Add/Remove
Programs in the Windows control panel would be the first approach to take.

However, if removing Office 2007 fails or gets 'stuck' using the regular Uninstall process then, if you want to go back to an
earlier version of the MS Office apps after trying the 2007 Office system applications, and if you don't have a backup to restore
that you made for safety prior to installing Office 2007 (a good plan for any significant change on your PC) then these steps may
be helpful.

In some cases steps 11-13 may be a 'shortcut' (or appear to be) if you had Office 2007 and an earlier version installed together and
you're only seeing the Installer run when starting an older version app [after uninstalling 2007] but the older version Office apps
run fine otherwise. Otherwise - Here we go:

1. Before you start - be sure you have, sitting on your desk, your original disks/CDs and your 25 digit product key (orange label
from
the CD case) for each older version of a Microsoft Office product you want to reinstall.

2. From Add/Remove Programs in the Windows Control Panel select the Microsoft Office 2007 products that are listed that you want to
install. If you have trouble removing an application, note the error message (exact wording). If running a 'Repair/Reinstall' of
the product you're trying to remove to fix the installation, followed by again using Add/Remove Programs doesn't then from

Start=>Run
type %temp% {enter key}

and look for the latest dated 'Setup.exe(nnnnnn).log. Open the log file (they're plain text) and look for more details on the
problem, then post back, here, with the exact original error message and info from the log file.

3. Use Start=>Programs=>Accessories=>System Tools and run the Disk Cleanup tool to clear out temporary files.

4. Use Start=>Programs=>Accessories=>System Tools=>System Tools and run the System Restore utility to set a safety 'Restore point'
on your system.

5. Backup all of your files, documents, etc (good idea to prep for any software surgery, including installation, update, removal).
If you have your Outlook 2007 files (.PST) in the new file format save to an legacy (older) version.

6. If you have saved Word, Excel, Powerpoint documents in the new file formats from Office 2007, be sure you have a copy of ones
you'll need, also saved in the classic formats (i.e. for Word if you have .docx, .docm, .dotm files, save them as .doc or
..dot(templates) as appropriate. While there is a plug in set of converters and file format compatability options that you can
install on the older version, there isn't a guarantee they'll be foolproof.

7. Download the Windows Installer Cleanup utility from
http://support.microsoft.com/kb/290301/en-us?FR=1

Note: Use of this tool, which modifies your registry
can remove entries that are used by other applications
and those may need to be reinstalled.

The use of 3rd party (and even some of the
http://safety.microsoft.com beta product)
registry and file cleanup utilities can also
break MS Office app installations and necessitate
reinstallation and redownload/application of updates.

8. Install then run the Windows Installer Cleanup utility and select all 'Office 12' and 'Office 2007' listings and remove them.

9. From Windows Explorer manually delete the
C:\Program Files\Microsoft Office 2007\ folder.

10. From Windows Explorer, manually delete the
C:\MSOCache folder (you may want to skip this step
if you also have 2003 Office products on your PC)

[Note: you may need to turn on the display of
'hidden/system' files and folders in Windows Explorer
in Tools=>Folder Options.

11. Restart your PC.

12. Shut down all utilities, software (including antivirus) before installing prior edition Office products.

13. If you had the previous Office product installed along side Office 2007 products use Add/Remove Programs in the Windows Control
Panel and use 'Change' then 'Repair/Reinstall'. If the repair fails you may need to use the steps above on these older products as
well.

14. Install each of your original MS Office products (oldest to newest) using the original product CDs and 25 digit CD keys. Use
the 'custom' installation choice for each product to choose the features and install location you want to use.

15. For Office XP/2002, Office 2003 and MS Works Suite that has Word 2002 you can visit Office Update http://officeupdate.com or
Microsoft Update (Windows and newer Office updates combined)
http://update.microsoft.com/microsoftupdate/v6/default.aspx
to download and reapply updates. For Office 97 and 2000 you can manually download and apply updates from
http://office.microsoft.com/downloads

Bob Buckland ?
=======
Thanks Mary, and Paula (previous).

I suppose I'm really stuck, but unlike you folks, I think I have a more
legitimate gripe with MS. I'm not a developer, just a registered Office2003
Pro user. I received an unsolicited email from MS offering me a free trial
of 2007. I'm an executive manager (not IT) who was invited years ago to a
one-day MS course when 2003 was being readied for release. I was given a
free copy of 2003 and a day of training, I'm sure as an inducement to talk it
up in my company and others. I admittedly did not read the offer terms this
time, and recognize they covered their '6' with it, but still and all I
consider it deceptive.

I don't live in the 'beta world', but, as evidenced by the many problems like mine, do like having the latest edition. MS should
never offer beta installs, especially those that are irreversible, to rank and file users. I thought it was a chance to test a new
product and, if I liked it would purchase it when the license expired. No more, no less. I wasn't contacted as a paid or volunteer
developer/tester.

Does that make sense? I've lost 3 days so far and believe it will be one more before I can be back to where I started last week.

John>>
--
I hope this helped you,

Bob Buckland ?
MS Office system products MVP

LINKS for the 2007 Office System

1. Read about it, try it, or watch the movie
the 2007 Microsoft Office system iinfo is at
http://microsoft.com/office/preview

2. Already have 2007 Office System Beta 2?
Send Microsoft your feedback (with pictures)
http://sas.office.microsoft.com/

3. Use the 2007 OfficeOnline website without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033
b. then visit http://officebeta.iponet.net

 

[Bob Buckland ?:-\)]

Hi John,


Microsoft has not released any formal tools specifically for removing Office 2007. The normal Uninstall process from Add/Remove
Programs in the Windows control panel would be the first approach to take.

However, if removing Office 2007 fails or gets 'stuck' using the regular Uninstall process then, if you want to go back to an
earlier version of the MS Office apps after trying the 2007 Office system applications, and if you don't have a backup to restore
that you made for safety prior to installing Office 2007 (a good plan for any significant change on your PC) then these steps may
be helpful.

In some cases steps 11-13 may be a 'shortcut' (or appear to be) if you had Office 2007 and an earlier version installed together and
you're only seeing the Installer run when starting an older version app [after uninstalling 2007] but the older version Office apps
run fine otherwise. Otherwise - Here we go:

1. Before you start - be sure you have, sitting on your desk, your original disks/CDs and your 25 digit product key (orange label
from
the CD case) for each older version of a Microsoft Office product you want to reinstall.

2. From Add/Remove Programs in the Windows Control Panel select the Microsoft Office 2007 products that are listed that you want to
install. If you have trouble removing an application, note the error message (exact wording). If running a 'Repair/Reinstall' of
the product you're trying to remove to fix the installation, followed by again using Add/Remove Programs doesn't then from

Start=>Run
type %temp% {enter key}

and look for the latest dated 'Setup.exe(nnnnnn).log. Open the log file (they're plain text) and look for more details on the
problem, then post back, here, with the exact original error message and info from the log file.

3. Use Start=>Programs=>Accessories=>System Tools and run the Disk Cleanup tool to clear out temporary files.

4. Use Start=>Programs=>Accessories=>System Tools=>System Tools and run the System Restore utility to set a safety 'Restore point'
on your system.

5. Backup all of your files, documents, etc (good idea to prep for any software surgery, including installation, update, removal).
If you have your Outlook 2007 files (.PST) in the new file format save to an legacy (older) version.

6. If you have saved Word, Excel, Powerpoint documents in the new file formats from Office 2007, be sure you have a copy of ones
you'll need, also saved in the classic formats (i.e. for Word if you have .docx, .docm, .dotm files, save them as .doc or
..dot(templates) as appropriate. While there is a plug in set of converters and file format compatability options that you can
install on the older version, there isn't a guarantee they'll be foolproof.

7. Download the Windows Installer Cleanup utility from
http://support.microsoft.com/kb/290301/en-us?FR=1

Note: Use of this tool, which modifies your registry
can remove entries that are used by other applications
and those may need to be reinstalled.

The use of 3rd party (and even some of the
http://safety.microsoft.com beta product)
registry and file cleanup utilities can also
break MS Office app installations and necessitate
reinstallation and redownload/application of updates.

8. Install then run the Windows Installer Cleanup utility and select all 'Office 12' and 'Office 2007' listings and remove them.

9. From Windows Explorer manually delete the
C:\Program Files\Microsoft Office 2007\ folder.

10. From Windows Explorer, manually delete the
C:\MSOCache folder (you may want to skip this step
if you also have 2003 Office products on your PC)

[Note: you may need to turn on the display of
'hidden/system' files and folders in Windows Explorer
in Tools=>Folder Options.

11. Restart your PC.

12. Shut down all utilities, software (including antivirus) before installing prior edition Office products.

13. If you had the previous Office product installed along side Office 2007 products use Add/Remove Programs in the Windows Control
Panel and use 'Change' then 'Repair/Reinstall'. If the repair fails you may need to use the steps above on these older products as
well.

14. Install each of your original MS Office products (oldest to newest) using the original product CDs and 25 digit CD keys. Use
the 'custom' installation choice for each product to choose the features and install location you want to use.

15. For Office XP/2002, Office 2003 and MS Works Suite that has Word 2002 you can visit Office Update http://officeupdate.com or
Microsoft Update (Windows and newer Office updates combined)
http://update.microsoft.com/microsoftupdate/v6/default.aspx
to download and reapply updates. For Office 97 and 2000 you can manually download and apply updates from
http://office.microsoft.com/downloads

Bob Buckland ?
=======
Thanks Mary, and Paula (previous).

I suppose I'm really stuck, but unlike you folks, I think I have a more
legitimate gripe with MS. I'm not a developer, just a registered Office2003
Pro user. I received an unsolicited email from MS offering me a free trial
of 2007. I'm an executive manager (not IT) who was invited years ago to a
one-day MS course when 2003 was being readied for release. I was given a
free copy of 2003 and a day of training, I'm sure as an inducement to talk it
up in my company and others. I admittedly did not read the offer terms this
time, and recognize they covered their '6' with it, but still and all I
consider it deceptive.

I don't live in the 'beta world', but, as evidenced by the many problems like mine, do like having the latest edition. MS should
never offer beta installs, especially those that are irreversible, to rank and file users. I thought it was a chance to test a new
product and, if I liked it would purchase it when the license expired. No more, no less. I wasn't contacted as a paid or volunteer
developer/tester.

Does that make sense? I've lost 3 days so far and believe it will be one more before I can be back to where I started last week.

John>>
--
I hope this helped you,

Bob Buckland ?
MS Office system products MVP

LINKS for the 2007 Office System

1. Read about it, try it, or watch the movie
the 2007 Microsoft Office system iinfo is at
http://microsoft.com/office/preview

2. Already have 2007 Office System Beta 2?
Send Microsoft your feedback (with pictures)
http://sas.office.microsoft.com/

3. Use the 2007 OfficeOnline website without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033
b. then visit http://officebeta.iponet.net

 

[Bob Buckland ?:-\)]

Hi John,


Microsoft has not released any formal tools specifically for removing Office 2007. The normal Uninstall process from Add/Remove
Programs in the Windows control panel would be the first approach to take.

However, if removing Office 2007 fails or gets 'stuck' using the regular Uninstall process then, if you want to go back to an
earlier version of the MS Office apps after trying the 2007 Office system applications, and if you don't have a backup to restore
that you made for safety prior to installing Office 2007 (a good plan for any significant change on your PC) then these steps may
be helpful.

In some cases steps 11-13 may be a 'shortcut' (or appear to be) if you had Office 2007 and an earlier version installed together and
you're only seeing the Installer run when starting an older version app [after uninstalling 2007] but the older version Office apps
run fine otherwise. Otherwise - Here we go:

1. Before you start - be sure you have, sitting on your desk, your original disks/CDs and your 25 digit product key (orange label
from
the CD case) for each older version of a Microsoft Office product you want to reinstall.

2. From Add/Remove Programs in the Windows Control Panel select the Microsoft Office 2007 products that are listed that you want to
install. If you have trouble removing an application, note the error message (exact wording). If running a 'Repair/Reinstall' of
the product you're trying to remove to fix the installation, followed by again using Add/Remove Programs doesn't then from

Start=>Run
type %temp% {enter key}

and look for the latest dated 'Setup.exe(nnnnnn).log. Open the log file (they're plain text) and look for more details on the
problem, then post back, here, with the exact original error message and info from the log file.

3. Use Start=>Programs=>Accessories=>System Tools and run the Disk Cleanup tool to clear out temporary files.

4. Use Start=>Programs=>Accessories=>System Tools=>System Tools and run the System Restore utility to set a safety 'Restore point'
on your system.

5. Backup all of your files, documents, etc (good idea to prep for any software surgery, including installation, update, removal).
If you have your Outlook 2007 files (.PST) in the new file format save to an legacy (older) version.

6. If you have saved Word, Excel, Powerpoint documents in the new file formats from Office 2007, be sure you have a copy of ones
you'll need, also saved in the classic formats (i.e. for Word if you have .docx, .docm, .dotm files, save them as .doc or
..dot(templates) as appropriate. While there is a plug in set of converters and file format compatability options that you can
install on the older version, there isn't a guarantee they'll be foolproof.

7. Download the Windows Installer Cleanup utility from
http://support.microsoft.com/kb/290301/en-us?FR=1

Note: Use of this tool, which modifies your registry
can remove entries that are used by other applications
and those may need to be reinstalled.

The use of 3rd party (and even some of the
http://safety.microsoft.com beta product)
registry and file cleanup utilities can also
break MS Office app installations and necessitate
reinstallation and redownload/application of updates.

8. Install then run the Windows Installer Cleanup utility and select all 'Office 12' and 'Office 2007' listings and remove them.

9. From Windows Explorer manually delete the
C:\Program Files\Microsoft Office 2007\ folder.

10. From Windows Explorer, manually delete the
C:\MSOCache folder (you may want to skip this step
if you also have 2003 Office products on your PC)

[Note: you may need to turn on the display of
'hidden/system' files and folders in Windows Explorer
in Tools=>Folder Options.

11. Restart your PC.

12. Shut down all utilities, software (including antivirus) before installing prior edition Office products.

13. If you had the previous Office product installed along side Office 2007 products use Add/Remove Programs in the Windows Control
Panel and use 'Change' then 'Repair/Reinstall'. If the repair fails you may need to use the steps above on these older products as
well.

14. Install each of your original MS Office products (oldest to newest) using the original product CDs and 25 digit CD keys. Use
the 'custom' installation choice for each product to choose the features and install location you want to use.

15. For Office XP/2002, Office 2003 and MS Works Suite that has Word 2002 you can visit Office Update http://officeupdate.com or
Microsoft Update (Windows and newer Office updates combined)
http://update.microsoft.com/microsoftupdate/v6/default.aspx
to download and reapply updates. For Office 97 and 2000 you can manually download and apply updates from
http://office.microsoft.com/downloads

Bob Buckland ?
=======
Thanks Mary, and Paula (previous).

I suppose I'm really stuck, but unlike you folks, I think I have a more
legitimate gripe with MS. I'm not a developer, just a registered Office2003
Pro user. I received an unsolicited email from MS offering me a free trial
of 2007. I'm an executive manager (not IT) who was invited years ago to a
one-day MS course when 2003 was being readied for release. I was given a
free copy of 2003 and a day of training, I'm sure as an inducement to talk it
up in my company and others. I admittedly did not read the offer terms this
time, and recognize they covered their '6' with it, but still and all I
consider it deceptive.

I don't live in the 'beta world', but, as evidenced by the many problems like mine, do like having the latest edition. MS should
never offer beta installs, especially those that are irreversible, to rank and file users. I thought it was a chance to test a new
product and, if I liked it would purchase it when the license expired. No more, no less. I wasn't contacted as a paid or volunteer
developer/tester.

Does that make sense? I've lost 3 days so far and believe it will be one more before I can be back to where I started last week.

John>>
--
I hope this helped you,

Bob Buckland ?
MS Office system products MVP

LINKS for the 2007 Office System

1. Read about it, try it, or watch the movie
the 2007 Microsoft Office system iinfo is at
http://microsoft.com/office/preview

2. Already have 2007 Office System Beta 2?
Send Microsoft your feedback (with pictures)
http://sas.office.microsoft.com/

3. Use the 2007 OfficeOnline website without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033
b. then visit http://officebeta.iponet.net

 

[Bob Buckland ?:-\)]

Hi John,


Microsoft has not released any formal tools specifically for removing Office 2007. The normal Uninstall process from Add/Remove
Programs in the Windows control panel would be the first approach to take.

However, if removing Office 2007 fails or gets 'stuck' using the regular Uninstall process then, if you want to go back to an
earlier version of the MS Office apps after trying the 2007 Office system applications, and if you don't have a backup to restore
that you made for safety prior to installing Office 2007 (a good plan for any significant change on your PC) then these steps may
be helpful.

In some cases steps 11-13 may be a 'shortcut' (or appear to be) if you had Office 2007 and an earlier version installed together and
you're only seeing the Installer run when starting an older version app [after uninstalling 2007] but the older version Office apps
run fine otherwise. Otherwise - Here we go:

1. Before you start - be sure you have, sitting on your desk, your original disks/CDs and your 25 digit product key (orange label
from
the CD case) for each older version of a Microsoft Office product you want to reinstall.

2. From Add/Remove Programs in the Windows Control Panel select the Microsoft Office 2007 products that are listed that you want to
install. If you have trouble removing an application, note the error message (exact wording). If running a 'Repair/Reinstall' of
the product you're trying to remove to fix the installation, followed by again using Add/Remove Programs doesn't then from

Start=>Run
type %temp% {enter key}

and look for the latest dated 'Setup.exe(nnnnnn).log. Open the log file (they're plain text) and look for more details on the
problem, then post back, here, with the exact original error message and info from the log file.

3. Use Start=>Programs=>Accessories=>System Tools and run the Disk Cleanup tool to clear out temporary files.

4. Use Start=>Programs=>Accessories=>System Tools=>System Tools and run the System Restore utility to set a safety 'Restore point'
on your system.

5. Backup all of your files, documents, etc (good idea to prep for any software surgery, including installation, update, removal).
If you have your Outlook 2007 files (.PST) in the new file format save to an legacy (older) version.

6. If you have saved Word, Excel, Powerpoint documents in the new file formats from Office 2007, be sure you have a copy of ones
you'll need, also saved in the classic formats (i.e. for Word if you have .docx, .docm, .dotm files, save them as .doc or
..dot(templates) as appropriate. While there is a plug in set of converters and file format compatability options that you can
install on the older version, there isn't a guarantee they'll be foolproof.

7. Download the Windows Installer Cleanup utility from
http://support.microsoft.com/kb/290301/en-us?FR=1

Note: Use of this tool, which modifies your registry
can remove entries that are used by other applications
and those may need to be reinstalled.

The use of 3rd party (and even some of the
http://safety.microsoft.com beta product)
registry and file cleanup utilities can also
break MS Office app installations and necessitate
reinstallation and redownload/application of updates.

8. Install then run the Windows Installer Cleanup utility and select all 'Office 12' and 'Office 2007' listings and remove them.

9. From Windows Explorer manually delete the
C:\Program Files\Microsoft Office 2007\ folder.

10. From Windows Explorer, manually delete the
C:\MSOCache folder (you may want to skip this step
if you also have 2003 Office products on your PC)

[Note: you may need to turn on the display of
'hidden/system' files and folders in Windows Explorer
in Tools=>Folder Options.

11. Restart your PC.

12. Shut down all utilities, software (including antivirus) before installing prior edition Office products.

13. If you had the previous Office product installed along side Office 2007 products use Add/Remove Programs in the Windows Control
Panel and use 'Change' then 'Repair/Reinstall'. If the repair fails you may need to use the steps above on these older products as
well.

14. Install each of your original MS Office products (oldest to newest) using the original product CDs and 25 digit CD keys. Use
the 'custom' installation choice for each product to choose the features and install location you want to use.

15. For Office XP/2002, Office 2003 and MS Works Suite that has Word 2002 you can visit Office Update http://officeupdate.com or
Microsoft Update (Windows and newer Office updates combined)
http://update.microsoft.com/microsoftupdate/v6/default.aspx
to download and reapply updates. For Office 97 and 2000 you can manually download and apply updates from
http://office.microsoft.com/downloads

Bob Buckland ?
=======
Thanks Mary, and Paula (previous).

I suppose I'm really stuck, but unlike you folks, I think I have a more
legitimate gripe with MS. I'm not a developer, just a registered Office2003
Pro user. I received an unsolicited email from MS offering me a free trial
of 2007. I'm an executive manager (not IT) who was invited years ago to a
one-day MS course when 2003 was being readied for release. I was given a
free copy of 2003 and a day of training, I'm sure as an inducement to talk it
up in my company and others. I admittedly did not read the offer terms this
time, and recognize they covered their '6' with it, but still and all I
consider it deceptive.

I don't live in the 'beta world', but, as evidenced by the many problems like mine, do like having the latest edition. MS should
never offer beta installs, especially those that are irreversible, to rank and file users. I thought it was a chance to test a new
product and, if I liked it would purchase it when the license expired. No more, no less. I wasn't contacted as a paid or volunteer
developer/tester.

Does that make sense? I've lost 3 days so far and believe it will be one more before I can be back to where I started last week.

John>>
--
I hope this helped you,

Bob Buckland ?
MS Office system products MVP

LINKS for the 2007 Office System

1. Read about it, try it, or watch the movie
the 2007 Microsoft Office system iinfo is at
http://microsoft.com/office/preview

2. Already have 2007 Office System Beta 2?
Send Microsoft your feedback (with pictures)
http://sas.office.microsoft.com/

3. Use the 2007 OfficeOnline website without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033
b. then visit http://officebeta.iponet.net

 

[Bob Buckland ?:-\)]

Hi John,


Microsoft has not released any formal tools specifically for removing Office 2007. The normal Uninstall process from Add/Remove
Programs in the Windows control panel would be the first approach to take.

However, if removing Office 2007 fails or gets 'stuck' using the regular Uninstall process then, if you want to go back to an
earlier version of the MS Office apps after trying the 2007 Office system applications, and if you don't have a backup to restore
that you made for safety prior to installing Office 2007 (a good plan for any significant change on your PC) then these steps may
be helpful.

In some cases steps 11-13 may be a 'shortcut' (or appear to be) if you had Office 2007 and an earlier version installed together and
you're only seeing the Installer run when starting an older version app [after uninstalling 2007] but the older version Office apps
run fine otherwise. Otherwise - Here we go:

1. Before you start - be sure you have, sitting on your desk, your original disks/CDs and your 25 digit product key (orange label
from
the CD case) for each older version of a Microsoft Office product you want to reinstall.

2. From Add/Remove Programs in the Windows Control Panel select the Microsoft Office 2007 products that are listed that you want to
install. If you have trouble removing an application, note the error message (exact wording). If running a 'Repair/Reinstall' of
the product you're trying to remove to fix the installation, followed by again using Add/Remove Programs doesn't then from

Start=>Run
type %temp% {enter key}

and look for the latest dated 'Setup.exe(nnnnnn).log. Open the log file (they're plain text) and look for more details on the
problem, then post back, here, with the exact original error message and info from the log file.

3. Use Start=>Programs=>Accessories=>System Tools and run the Disk Cleanup tool to clear out temporary files.

4. Use Start=>Programs=>Accessories=>System Tools=>System Tools and run the System Restore utility to set a safety 'Restore point'
on your system.

5. Backup all of your files, documents, etc (good idea to prep for any software surgery, including installation, update, removal).
If you have your Outlook 2007 files (.PST) in the new file format save to an legacy (older) version.

6. If you have saved Word, Excel, Powerpoint documents in the new file formats from Office 2007, be sure you have a copy of ones
you'll need, also saved in the classic formats (i.e. for Word if you have .docx, .docm, .dotm files, save them as .doc or
..dot(templates) as appropriate. While there is a plug in set of converters and file format compatability options that you can
install on the older version, there isn't a guarantee they'll be foolproof.

7. Download the Windows Installer Cleanup utility from
http://support.microsoft.com/kb/290301/en-us?FR=1

Note: Use of this tool, which modifies your registry
can remove entries that are used by other applications
and those may need to be reinstalled.

The use of 3rd party (and even some of the
http://safety.microsoft.com beta product)
registry and file cleanup utilities can also
break MS Office app installations and necessitate
reinstallation and redownload/application of updates.

8. Install then run the Windows Installer Cleanup utility and select all 'Office 12' and 'Office 2007' listings and remove them.

9. From Windows Explorer manually delete the
C:\Program Files\Microsoft Office 2007\ folder.

10. From Windows Explorer, manually delete the
C:\MSOCache folder (you may want to skip this step
if you also have 2003 Office products on your PC)

[Note: you may need to turn on the display of
'hidden/system' files and folders in Windows Explorer
in Tools=>Folder Options.

11. Restart your PC.

12. Shut down all utilities, software (including antivirus) before installing prior edition Office products.

13. If you had the previous Office product installed along side Office 2007 products use Add/Remove Programs in the Windows Control
Panel and use 'Change' then 'Repair/Reinstall'. If the repair fails you may need to use the steps above on these older products as
well.

14. Install each of your original MS Office products (oldest to newest) using the original product CDs and 25 digit CD keys. Use
the 'custom' installation choice for each product to choose the features and install location you want to use.

15. For Office XP/2002, Office 2003 and MS Works Suite that has Word 2002 you can visit Office Update http://officeupdate.com or
Microsoft Update (Windows and newer Office updates combined)
http://update.microsoft.com/microsoftupdate/v6/default.aspx
to download and reapply updates. For Office 97 and 2000 you can manually download and apply updates from
http://office.microsoft.com/downloads

Bob Buckland ?
=======
Thanks Mary, and Paula (previous).

I suppose I'm really stuck, but unlike you folks, I think I have a more
legitimate gripe with MS. I'm not a developer, just a registered Office2003
Pro user. I received an unsolicited email from MS offering me a free trial
of 2007. I'm an executive manager (not IT) who was invited years ago to a
one-day MS course when 2003 was being readied for release. I was given a
free copy of 2003 and a day of training, I'm sure as an inducement to talk it
up in my company and others. I admittedly did not read the offer terms this
time, and recognize they covered their '6' with it, but still and all I
consider it deceptive.

I don't live in the 'beta world', but, as evidenced by the many problems like mine, do like having the latest edition. MS should
never offer beta installs, especially those that are irreversible, to rank and file users. I thought it was a chance to test a new
product and, if I liked it would purchase it when the license expired. No more, no less. I wasn't contacted as a paid or volunteer
developer/tester.

Does that make sense? I've lost 3 days so far and believe it will be one more before I can be back to where I started last week.

John>>
--
I hope this helped you,

Bob Buckland ?
MS Office system products MVP

LINKS for the 2007 Office System

1. Read about it, try it, or watch the movie
the 2007 Microsoft Office system iinfo is at
http://microsoft.com/office/preview

2. Already have 2007 Office System Beta 2?
Send Microsoft your feedback (with pictures)
http://sas.office.microsoft.com/

3. Use the 2007 OfficeOnline website without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033
b. then visit http://officebeta.iponet.net

 

[Bob Buckland ?:-\)]

Hi John,


Microsoft has not released any formal tools specifically for removing Office 2007. The normal Uninstall process from Add/Remove
Programs in the Windows control panel would be the first approach to take.

However, if removing Office 2007 fails or gets 'stuck' using the regular Uninstall process then, if you want to go back to an
earlier version of the MS Office apps after trying the 2007 Office system applications, and if you don't have a backup to restore
that you made for safety prior to installing Office 2007 (a good plan for any significant change on your PC) then these steps may
be helpful.

In some cases steps 11-13 may be a 'shortcut' (or appear to be) if you had Office 2007 and an earlier version installed together and
you're only seeing the Installer run when starting an older version app [after uninstalling 2007] but the older version Office apps
run fine otherwise. Otherwise - Here we go:

1. Before you start - be sure you have, sitting on your desk, your original disks/CDs and your 25 digit product key (orange label
from
the CD case) for each older version of a Microsoft Office product you want to reinstall.

2. From Add/Remove Programs in the Windows Control Panel select the Microsoft Office 2007 products that are listed that you want to
install. If you have trouble removing an application, note the error message (exact wording). If running a 'Repair/Reinstall' of
the product you're trying to remove to fix the installation, followed by again using Add/Remove Programs doesn't then from

Start=>Run
type %temp% {enter key}

and look for the latest dated 'Setup.exe(nnnnnn).log. Open the log file (they're plain text) and look for more details on the
problem, then post back, here, with the exact original error message and info from the log file.

3. Use Start=>Programs=>Accessories=>System Tools and run the Disk Cleanup tool to clear out temporary files.

4. Use Start=>Programs=>Accessories=>System Tools=>System Tools and run the System Restore utility to set a safety 'Restore point'
on your system.

5. Backup all of your files, documents, etc (good idea to prep for any software surgery, including installation, update, removal).
If you have your Outlook 2007 files (.PST) in the new file format save to an legacy (older) version.

6. If you have saved Word, Excel, Powerpoint documents in the new file formats from Office 2007, be sure you have a copy of ones
you'll need, also saved in the classic formats (i.e. for Word if you have .docx, .docm, .dotm files, save them as .doc or
..dot(templates) as appropriate. While there is a plug in set of converters and file format compatability options that you can
install on the older version, there isn't a guarantee they'll be foolproof.

7. Download the Windows Installer Cleanup utility from
http://support.microsoft.com/kb/290301/en-us?FR=1

Note: Use of this tool, which modifies your registry
can remove entries that are used by other applications
and those may need to be reinstalled.

The use of 3rd party (and even some of the
http://safety.microsoft.com beta product)
registry and file cleanup utilities can also
break MS Office app installations and necessitate
reinstallation and redownload/application of updates.

8. Install then run the Windows Installer Cleanup utility and select all 'Office 12' and 'Office 2007' listings and remove them.

9. From Windows Explorer manually delete the
C:\Program Files\Microsoft Office 2007\ folder.

10. From Windows Explorer, manually delete the
C:\MSOCache folder (you may want to skip this step
if you also have 2003 Office products on your PC)

[Note: you may need to turn on the display of
'hidden/system' files and folders in Windows Explorer
in Tools=>Folder Options.

11. Restart your PC.

12. Shut down all utilities, software (including antivirus) before installing prior edition Office products.

13. If you had the previous Office product installed along side Office 2007 products use Add/Remove Programs in the Windows Control
Panel and use 'Change' then 'Repair/Reinstall'. If the repair fails you may need to use the steps above on these older products as
well.

14. Install each of your original MS Office products (oldest to newest) using the original product CDs and 25 digit CD keys. Use
the 'custom' installation choice for each product to choose the features and install location you want to use.

15. For Office XP/2002, Office 2003 and MS Works Suite that has Word 2002 you can visit Office Update http://officeupdate.com or
Microsoft Update (Windows and newer Office updates combined)
http://update.microsoft.com/microsoftupdate/v6/default.aspx
to download and reapply updates. For Office 97 and 2000 you can manually download and apply updates from
http://office.microsoft.com/downloads

Bob Buckland ?
=======
Thanks Mary, and Paula (previous).

I suppose I'm really stuck, but unlike you folks, I think I have a more
legitimate gripe with MS. I'm not a developer, just a registered Office2003
Pro user. I received an unsolicited email from MS offering me a free trial
of 2007. I'm an executive manager (not IT) who was invited years ago to a
one-day MS course when 2003 was being readied for release. I was given a
free copy of 2003 and a day of training, I'm sure as an inducement to talk it
up in my company and others. I admittedly did not read the offer terms this
time, and recognize they covered their '6' with it, but still and all I
consider it deceptive.

I don't live in the 'beta world', but, as evidenced by the many problems like mine, do like having the latest edition. MS should
never offer beta installs, especially those that are irreversible, to rank and file users. I thought it was a chance to test a new
product and, if I liked it would purchase it when the license expired. No more, no less. I wasn't contacted as a paid or volunteer
developer/tester.

Does that make sense? I've lost 3 days so far and believe it will be one more before I can be back to where I started last week.

John>>
--
I hope this helped you,

Bob Buckland ?
MS Office system products MVP

LINKS for the 2007 Office System

1. Read about it, try it, or watch the movie
the 2007 Microsoft Office system iinfo is at
http://microsoft.com/office/preview

2. Already have 2007 Office System Beta 2?
Send Microsoft your feedback (with pictures)
http://sas.office.microsoft.com/

3. Use the 2007 OfficeOnline website without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033
b. then visit http://officebeta.iponet.net

 

[Bob Buckland ?:-\)]

Hi John,


Microsoft has not released any formal tools specifically for removing Office 2007. The normal Uninstall process from Add/Remove
Programs in the Windows control panel would be the first approach to take.

However, if removing Office 2007 fails or gets 'stuck' using the regular Uninstall process then, if you want to go back to an
earlier version of the MS Office apps after trying the 2007 Office system applications, and if you don't have a backup to restore
that you made for safety prior to installing Office 2007 (a good plan for any significant change on your PC) then these steps may
be helpful.

In some cases steps 11-13 may be a 'shortcut' (or appear to be) if you had Office 2007 and an earlier version installed together and
you're only seeing the Installer run when starting an older version app [after uninstalling 2007] but the older version Office apps
run fine otherwise. Otherwise - Here we go:

1. Before you start - be sure you have, sitting on your desk, your original disks/CDs and your 25 digit product key (orange label
from
the CD case) for each older version of a Microsoft Office product you want to reinstall.

2. From Add/Remove Programs in the Windows Control Panel select the Microsoft Office 2007 products that are listed that you want to
install. If you have trouble removing an application, note the error message (exact wording). If running a 'Repair/Reinstall' of
the product you're trying to remove to fix the installation, followed by again using Add/Remove Programs doesn't then from

Start=>Run
type %temp% {enter key}

and look for the latest dated 'Setup.exe(nnnnnn).log. Open the log file (they're plain text) and look for more details on the
problem, then post back, here, with the exact original error message and info from the log file.

3. Use Start=>Programs=>Accessories=>System Tools and run the Disk Cleanup tool to clear out temporary files.

4. Use Start=>Programs=>Accessories=>System Tools=>System Tools and run the System Restore utility to set a safety 'Restore point'
on your system.

5. Backup all of your files, documents, etc (good idea to prep for any software surgery, including installation, update, removal).
If you have your Outlook 2007 files (.PST) in the new file format save to an legacy (older) version.

6. If you have saved Word, Excel, Powerpoint documents in the new file formats from Office 2007, be sure you have a copy of ones
you'll need, also saved in the classic formats (i.e. for Word if you have .docx, .docm, .dotm files, save them as .doc or
..dot(templates) as appropriate. While there is a plug in set of converters and file format compatability options that you can
install on the older version, there isn't a guarantee they'll be foolproof.

7. Download the Windows Installer Cleanup utility from
http://support.microsoft.com/kb/290301/en-us?FR=1

Note: Use of this tool, which modifies your registry
can remove entries that are used by other applications
and those may need to be reinstalled.

The use of 3rd party (and even some of the
http://safety.microsoft.com beta product)
registry and file cleanup utilities can also
break MS Office app installations and necessitate
reinstallation and redownload/application of updates.

8. Install then run the Windows Installer Cleanup utility and select all 'Office 12' and 'Office 2007' listings and remove them.

9. From Windows Explorer manually delete the
C:\Program Files\Microsoft Office 2007\ folder.

10. From Windows Explorer, manually delete the
C:\MSOCache folder (you may want to skip this step
if you also have 2003 Office products on your PC)

[Note: you may need to turn on the display of
'hidden/system' files and folders in Windows Explorer
in Tools=>Folder Options.

11. Restart your PC.

12. Shut down all utilities, software (including antivirus) before installing prior edition Office products.

13. If you had the previous Office product installed along side Office 2007 products use Add/Remove Programs in the Windows Control
Panel and use 'Change' then 'Repair/Reinstall'. If the repair fails you may need to use the steps above on these older products as
well.

14. Install each of your original MS Office products (oldest to newest) using the original product CDs and 25 digit CD keys. Use
the 'custom' installation choice for each product to choose the features and install location you want to use.

15. For Office XP/2002, Office 2003 and MS Works Suite that has Word 2002 you can visit Office Update http://officeupdate.com or
Microsoft Update (Windows and newer Office updates combined)
http://update.microsoft.com/microsoftupdate/v6/default.aspx
to download and reapply updates. For Office 97 and 2000 you can manually download and apply updates from
http://office.microsoft.com/downloads

Bob Buckland ?
=======
Thanks Mary, and Paula (previous).

I suppose I'm really stuck, but unlike you folks, I think I have a more
legitimate gripe with MS. I'm not a developer, just a registered Office2003
Pro user. I received an unsolicited email from MS offering me a free trial
of 2007. I'm an executive manager (not IT) who was invited years ago to a
one-day MS course when 2003 was being readied for release. I was given a
free copy of 2003 and a day of training, I'm sure as an inducement to talk it
up in my company and others. I admittedly did not read the offer terms this
time, and recognize they covered their '6' with it, but still and all I
consider it deceptive.

I don't live in the 'beta world', but, as evidenced by the many problems like mine, do like having the latest edition. MS should
never offer beta installs, especially those that are irreversible, to rank and file users. I thought it was a chance to test a new
product and, if I liked it would purchase it when the license expired. No more, no less. I wasn't contacted as a paid or volunteer
developer/tester.

Does that make sense? I've lost 3 days so far and believe it will be one more before I can be back to where I started last week.

John>>
--
I hope this helped you,

Bob Buckland ?
MS Office system products MVP

LINKS for the 2007 Office System

1. Read about it, try it, or watch the movie
the 2007 Microsoft Office system iinfo is at
http://microsoft.com/office/preview

2. Already have 2007 Office System Beta 2?
Send Microsoft your feedback (with pictures)
http://sas.office.microsoft.com/

3. Use the 2007 OfficeOnline website without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033
b. then visit http://officebeta.iponet.net

 

[John in Kentucky]

Thanks, Bob. I hope you'll post these directions on some of the google
groups where many, many frustrated earthlings are suffering.

I believe I went through all the steps you cite, though more in random
order. At the end of the day the file that was making trouble was
msmapi32.dll . None of the uninstall tools cleaned that out; it had to be
manually wiped. I assume somewhere in the detail steps you provided that
would happen.

Seriously, you could win a Nobel Peace Prize by posting this solution on
other discussions groups ... it's buried pretty deep in this thread. Thanks
so much for taking time and effort to provide this. Your advice is excellent
in all respects. (PS: I fortunately had backups, original disks, serial
numbers, etc. so in the end lost several days but no data, thank God!)

Hi John,


Microsoft has not released any formal tools specifically for removing Office 2007. The normal Uninstall process from Add/Remove
Programs in the Windows control panel would be the first approach to take.

However, if removing Office 2007 fails or gets 'stuck' using the regular Uninstall process then, if you want to go back to an
earlier version of the MS Office apps after trying the 2007 Office system applications, and if you don't have a backup to restore
that you made for safety prior to installing Office 2007 (a good plan for any significant change on your PC) then these steps may
be helpful.

In some cases steps 11-13 may be a 'shortcut' (or appear to be) if you had Office 2007 and an earlier version installed together and
you're only seeing the Installer run when starting an older version app [after uninstalling 2007] but the older version Office apps
run fine otherwise. Otherwise - Here we go:

1. Before you start - be sure you have, sitting on your desk, your original disks/CDs and your 25 digit product key (orange label
from
the CD case) for each older version of a Microsoft Office product you want to reinstall.

2. From Add/Remove Programs in the Windows Control Panel select the Microsoft Office 2007 products that are listed that you want to
install. If you have trouble removing an application, note the error message (exact wording). If running a 'Repair/Reinstall' of
the product you're trying to remove to fix the installation, followed by again using Add/Remove Programs doesn't then from

Start=>Run
type %temp% {enter key}

and look for the latest dated 'Setup.exe(nnnnnn).log. Open the log file (they're plain text) and look for more details on the
problem, then post back, here, with the exact original error message and info from the log file.

3. Use Start=>Programs=>Accessories=>System Tools and run the Disk Cleanup tool to clear out temporary files.

4. Use Start=>Programs=>Accessories=>System Tools=>System Tools and run the System Restore utility to set a safety 'Restore point'
on your system.

5. Backup all of your files, documents, etc (good idea to prep for any software surgery, including installation, update, removal).
If you have your Outlook 2007 files (.PST) in the new file format save to an legacy (older) version.

6. If you have saved Word, Excel, Powerpoint documents in the new file formats from Office 2007, be sure you have a copy of ones
you'll need, also saved in the classic formats (i.e. for Word if you have .docx, .docm, .dotm files, save them as .doc or
..dot(templates) as appropriate. While there is a plug in set of converters and file format compatability options that you can
install on the older version, there isn't a guarantee they'll be foolproof.

7. Download the Windows Installer Cleanup utility from
http://support.microsoft.com/kb/290301/en-us?FR=1

Note: Use of this tool, which modifies your registry
can remove entries that are used by other applications
and those may need to be reinstalled.

The use of 3rd party (and even some of the
http://safety.microsoft.com beta product)
registry and file cleanup utilities can also
break MS Office app installations and necessitate
reinstallation and redownload/application of updates.

8. Install then run the Windows Installer Cleanup utility and select all 'Office 12' and 'Office 2007' listings and remove them.

9. From Windows Explorer manually delete the
C:\Program Files\Microsoft Office 2007\ folder.

10. From Windows Explorer, manually delete the
C:\MSOCache folder (you may want to skip this step
if you also have 2003 Office products on your PC)

[Note: you may need to turn on the display of
'hidden/system' files and folders in Windows Explorer
in Tools=>Folder Options.

11. Restart your PC.

12. Shut down all utilities, software (including antivirus) before installing prior edition Office products.

13. If you had the previous Office product installed along side Office 2007 products use Add/Remove Programs in the Windows Control
Panel and use 'Change' then 'Repair/Reinstall'. If the repair fails you may need to use the steps above on these older products as
well.

14. Install each of your original MS Office products (oldest to newest) using the original product CDs and 25 digit CD keys. Use
the 'custom' installation choice for each product to choose the features and install location you want to use.

15. For Office XP/2002, Office 2003 and MS Works Suite that has Word 2002 you can visit Office Update http://officeupdate.com or
Microsoft Update (Windows and newer Office updates combined)
http://update.microsoft.com/microsoftupdate/v6/default.aspx
to download and reapply updates. For Office 97 and 2000 you can manually download and apply updates from
http://office.microsoft.com/downloads

Bob Buckland ?
=======
Thanks Mary, and Paula (previous).

I suppose I'm really stuck, but unlike you folks, I think I have a more
legitimate gripe with MS. I'm not a developer, just a registered Office2003
Pro user. I received an unsolicited email from MS offering me a free trial
of 2007. I'm an executive manager (not IT) who was invited years ago to a
one-day MS course when 2003 was being readied for release. I was given a
free copy of 2003 and a day of training, I'm sure as an inducement to talk it
up in my company and others. I admittedly did not read the offer terms this
time, and recognize they covered their '6' with it, but still and all I
consider it deceptive.

I don't live in the 'beta world', but, as evidenced by the many problems like mine, do like having the latest edition. MS should
never offer beta installs, especially those that are irreversible, to rank and file users. I thought it was a chance to test a new
product and, if I liked it would purchase it when the license expired. No more, no less. I wasn't contacted as a paid or volunteer
developer/tester.

Does that make sense? I've lost 3 days so far and believe it will be one more before I can be back to where I started last week.

John>>
--
I hope this helped you,

Bob Buckland ?
MS Office system products MVP

LINKS for the 2007 Office System

1. Read about it, try it, or watch the movie
the 2007 Microsoft Office system iinfo is at
http://microsoft.com/office/preview

2. Already have 2007 Office System Beta 2?
Send Microsoft your feedback (with pictures)
http://sas.office.microsoft.com/

3. Use the 2007 OfficeOnline website without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033
b. then visit http://officebeta.iponet.net

 

[John in Kentucky]

Thanks, Bob. I hope you'll post these directions on some of the google
groups where many, many frustrated earthlings are suffering.

I believe I went through all the steps you cite, though more in random
order. At the end of the day the file that was making trouble was
msmapi32.dll . None of the uninstall tools cleaned that out; it had to be
manually wiped. I assume somewhere in the detail steps you provided that
would happen.

Seriously, you could win a Nobel Peace Prize by posting this solution on
other discussions groups ... it's buried pretty deep in this thread. Thanks
so much for taking time and effort to provide this. Your advice is excellent
in all respects. (PS: I fortunately had backups, original disks, serial
numbers, etc. so in the end lost several days but no data, thank God!)

Hi John,


Microsoft has not released any formal tools specifically for removing Office 2007. The normal Uninstall process from Add/Remove
Programs in the Windows control panel would be the first approach to take.

However, if removing Office 2007 fails or gets 'stuck' using the regular Uninstall process then, if you want to go back to an
earlier version of the MS Office apps after trying the 2007 Office system applications, and if you don't have a backup to restore
that you made for safety prior to installing Office 2007 (a good plan for any significant change on your PC) then these steps may
be helpful.

In some cases steps 11-13 may be a 'shortcut' (or appear to be) if you had Office 2007 and an earlier version installed together and
you're only seeing the Installer run when starting an older version app [after uninstalling 2007] but the older version Office apps
run fine otherwise. Otherwise - Here we go:

1. Before you start - be sure you have, sitting on your desk, your original disks/CDs and your 25 digit product key (orange label
from
the CD case) for each older version of a Microsoft Office product you want to reinstall.

2. From Add/Remove Programs in the Windows Control Panel select the Microsoft Office 2007 products that are listed that you want to
install. If you have trouble removing an application, note the error message (exact wording). If running a 'Repair/Reinstall' of
the product you're trying to remove to fix the installation, followed by again using Add/Remove Programs doesn't then from

Start=>Run
type %temp% {enter key}

and look for the latest dated 'Setup.exe(nnnnnn).log. Open the log file (they're plain text) and look for more details on the
problem, then post back, here, with the exact original error message and info from the log file.

3. Use Start=>Programs=>Accessories=>System Tools and run the Disk Cleanup tool to clear out temporary files.

4. Use Start=>Programs=>Accessories=>System Tools=>System Tools and run the System Restore utility to set a safety 'Restore point'
on your system.

5. Backup all of your files, documents, etc (good idea to prep for any software surgery, including installation, update, removal).
If you have your Outlook 2007 files (.PST) in the new file format save to an legacy (older) version.

6. If you have saved Word, Excel, Powerpoint documents in the new file formats from Office 2007, be sure you have a copy of ones
you'll need, also saved in the classic formats (i.e. for Word if you have .docx, .docm, .dotm files, save them as .doc or
..dot(templates) as appropriate. While there is a plug in set of converters and file format compatability options that you can
install on the older version, there isn't a guarantee they'll be foolproof.

7. Download the Windows Installer Cleanup utility from
http://support.microsoft.com/kb/290301/en-us?FR=1

Note: Use of this tool, which modifies your registry
can remove entries that are used by other applications
and those may need to be reinstalled.

The use of 3rd party (and even some of the
http://safety.microsoft.com beta product)
registry and file cleanup utilities can also
break MS Office app installations and necessitate
reinstallation and redownload/application of updates.

8. Install then run the Windows Installer Cleanup utility and select all 'Office 12' and 'Office 2007' listings and remove them.

9. From Windows Explorer manually delete the
C:\Program Files\Microsoft Office 2007\ folder.

10. From Windows Explorer, manually delete the
C:\MSOCache folder (you may want to skip this step
if you also have 2003 Office products on your PC)

[Note: you may need to turn on the display of
'hidden/system' files and folders in Windows Explorer
in Tools=>Folder Options.

11. Restart your PC.

12. Shut down all utilities, software (including antivirus) before installing prior edition Office products.

13. If you had the previous Office product installed along side Office 2007 products use Add/Remove Programs in the Windows Control
Panel and use 'Change' then 'Repair/Reinstall'. If the repair fails you may need to use the steps above on these older products as
well.

14. Install each of your original MS Office products (oldest to newest) using the original product CDs and 25 digit CD keys. Use
the 'custom' installation choice for each product to choose the features and install location you want to use.

15. For Office XP/2002, Office 2003 and MS Works Suite that has Word 2002 you can visit Office Update http://officeupdate.com or
Microsoft Update (Windows and newer Office updates combined)
http://update.microsoft.com/microsoftupdate/v6/default.aspx
to download and reapply updates. For Office 97 and 2000 you can manually download and apply updates from
http://office.microsoft.com/downloads

Bob Buckland ?
=======
Thanks Mary, and Paula (previous).

I suppose I'm really stuck, but unlike you folks, I think I have a more
legitimate gripe with MS. I'm not a developer, just a registered Office2003
Pro user. I received an unsolicited email from MS offering me a free trial
of 2007. I'm an executive manager (not IT) who was invited years ago to a
one-day MS course when 2003 was being readied for release. I was given a
free copy of 2003 and a day of training, I'm sure as an inducement to talk it
up in my company and others. I admittedly did not read the offer terms this
time, and recognize they covered their '6' with it, but still and all I
consider it deceptive.

I don't live in the 'beta world', but, as evidenced by the many problems like mine, do like having the latest edition. MS should
never offer beta installs, especially those that are irreversible, to rank and file users. I thought it was a chance to test a new
product and, if I liked it would purchase it when the license expired. No more, no less. I wasn't contacted as a paid or volunteer
developer/tester.

Does that make sense? I've lost 3 days so far and believe it will be one more before I can be back to where I started last week.

John>>
--
I hope this helped you,

Bob Buckland ?
MS Office system products MVP

LINKS for the 2007 Office System

1. Read about it, try it, or watch the movie
the 2007 Microsoft Office system iinfo is at
http://microsoft.com/office/preview

2. Already have 2007 Office System Beta 2?
Send Microsoft your feedback (with pictures)
http://sas.office.microsoft.com/

3. Use the 2007 OfficeOnline website without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033
b. then visit http://officebeta.iponet.net

 

[John in Kentucky]

Thanks, Bob. I hope you'll post these directions on some of the google
groups where many, many frustrated earthlings are suffering.

I believe I went through all the steps you cite, though more in random
order. At the end of the day the file that was making trouble was
msmapi32.dll . None of the uninstall tools cleaned that out; it had to be
manually wiped. I assume somewhere in the detail steps you provided that
would happen.

Seriously, you could win a Nobel Peace Prize by posting this solution on
other discussions groups ... it's buried pretty deep in this thread. Thanks
so much for taking time and effort to provide this. Your advice is excellent
in all respects. (PS: I fortunately had backups, original disks, serial
numbers, etc. so in the end lost several days but no data, thank God!)

Hi John,


Microsoft has not released any formal tools specifically for removing Office 2007. The normal Uninstall process from Add/Remove
Programs in the Windows control panel would be the first approach to take.

However, if removing Office 2007 fails or gets 'stuck' using the regular Uninstall process then, if you want to go back to an
earlier version of the MS Office apps after trying the 2007 Office system applications, and if you don't have a backup to restore
that you made for safety prior to installing Office 2007 (a good plan for any significant change on your PC) then these steps may
be helpful.

In some cases steps 11-13 may be a 'shortcut' (or appear to be) if you had Office 2007 and an earlier version installed together and
you're only seeing the Installer run when starting an older version app [after uninstalling 2007] but the older version Office apps
run fine otherwise. Otherwise - Here we go:

1. Before you start - be sure you have, sitting on your desk, your original disks/CDs and your 25 digit product key (orange label
from
the CD case) for each older version of a Microsoft Office product you want to reinstall.

2. From Add/Remove Programs in the Windows Control Panel select the Microsoft Office 2007 products that are listed that you want to
install. If you have trouble removing an application, note the error message (exact wording). If running a 'Repair/Reinstall' of
the product you're trying to remove to fix the installation, followed by again using Add/Remove Programs doesn't then from

Start=>Run
type %temp% {enter key}

and look for the latest dated 'Setup.exe(nnnnnn).log. Open the log file (they're plain text) and look for more details on the
problem, then post back, here, with the exact original error message and info from the log file.

3. Use Start=>Programs=>Accessories=>System Tools and run the Disk Cleanup tool to clear out temporary files.

4. Use Start=>Programs=>Accessories=>System Tools=>System Tools and run the System Restore utility to set a safety 'Restore point'
on your system.

5. Backup all of your files, documents, etc (good idea to prep for any software surgery, including installation, update, removal).
If you have your Outlook 2007 files (.PST) in the new file format save to an legacy (older) version.

6. If you have saved Word, Excel, Powerpoint documents in the new file formats from Office 2007, be sure you have a copy of ones
you'll need, also saved in the classic formats (i.e. for Word if you have .docx, .docm, .dotm files, save them as .doc or
..dot(templates) as appropriate. While there is a plug in set of converters and file format compatability options that you can
install on the older version, there isn't a guarantee they'll be foolproof.

7. Download the Windows Installer Cleanup utility from
http://support.microsoft.com/kb/290301/en-us?FR=1

Note: Use of this tool, which modifies your registry
can remove entries that are used by other applications
and those may need to be reinstalled.

The use of 3rd party (and even some of the
http://safety.microsoft.com beta product)
registry and file cleanup utilities can also
break MS Office app installations and necessitate
reinstallation and redownload/application of updates.

8. Install then run the Windows Installer Cleanup utility and select all 'Office 12' and 'Office 2007' listings and remove them.

9. From Windows Explorer manually delete the
C:\Program Files\Microsoft Office 2007\ folder.

10. From Windows Explorer, manually delete the
C:\MSOCache folder (you may want to skip this step
if you also have 2003 Office products on your PC)

[Note: you may need to turn on the display of
'hidden/system' files and folders in Windows Explorer
in Tools=>Folder Options.

11. Restart your PC.

12. Shut down all utilities, software (including antivirus) before installing prior edition Office products.

13. If you had the previous Office product installed along side Office 2007 products use Add/Remove Programs in the Windows Control
Panel and use 'Change' then 'Repair/Reinstall'. If the repair fails you may need to use the steps above on these older products as
well.

14. Install each of your original MS Office products (oldest to newest) using the original product CDs and 25 digit CD keys. Use
the 'custom' installation choice for each product to choose the features and install location you want to use.

15. For Office XP/2002, Office 2003 and MS Works Suite that has Word 2002 you can visit Office Update http://officeupdate.com or
Microsoft Update (Windows and newer Office updates combined)
http://update.microsoft.com/microsoftupdate/v6/default.aspx
to download and reapply updates. For Office 97 and 2000 you can manually download and apply updates from
http://office.microsoft.com/downloads

Bob Buckland ?
=======
Thanks Mary, and Paula (previous).

I suppose I'm really stuck, but unlike you folks, I think I have a more
legitimate gripe with MS. I'm not a developer, just a registered Office2003
Pro user. I received an unsolicited email from MS offering me a free trial
of 2007. I'm an executive manager (not IT) who was invited years ago to a
one-day MS course when 2003 was being readied for release. I was given a
free copy of 2003 and a day of training, I'm sure as an inducement to talk it
up in my company and others. I admittedly did not read the offer terms this
time, and recognize they covered their '6' with it, but still and all I
consider it deceptive.

I don't live in the 'beta world', but, as evidenced by the many problems like mine, do like having the latest edition. MS should
never offer beta installs, especially those that are irreversible, to rank and file users. I thought it was a chance to test a new
product and, if I liked it would purchase it when the license expired. No more, no less. I wasn't contacted as a paid or volunteer
developer/tester.

Does that make sense? I've lost 3 days so far and believe it will be one more before I can be back to where I started last week.

John>>
--
I hope this helped you,

Bob Buckland ?
MS Office system products MVP

LINKS for the 2007 Office System

1. Read about it, try it, or watch the movie
the 2007 Microsoft Office system iinfo is at
http://microsoft.com/office/preview

2. Already have 2007 Office System Beta 2?
Send Microsoft your feedback (with pictures)
http://sas.office.microsoft.com/

3. Use the 2007 OfficeOnline website without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033
b. then visit http://officebeta.iponet.net

 

[John in Kentucky]

Thanks, Bob. I hope you'll post these directions on some of the google
groups where many, many frustrated earthlings are suffering.

I believe I went through all the steps you cite, though more in random
order. At the end of the day the file that was making trouble was
msmapi32.dll . None of the uninstall tools cleaned that out; it had to be
manually wiped. I assume somewhere in the detail steps you provided that
would happen.

Seriously, you could win a Nobel Peace Prize by posting this solution on
other discussions groups ... it's buried pretty deep in this thread. Thanks
so much for taking time and effort to provide this. Your advice is excellent
in all respects. (PS: I fortunately had backups, original disks, serial
numbers, etc. so in the end lost several days but no data, thank God!)

Hi John,


Microsoft has not released any formal tools specifically for removing Office 2007. The normal Uninstall process from Add/Remove
Programs in the Windows control panel would be the first approach to take.

However, if removing Office 2007 fails or gets 'stuck' using the regular Uninstall process then, if you want to go back to an
earlier version of the MS Office apps after trying the 2007 Office system applications, and if you don't have a backup to restore
that you made for safety prior to installing Office 2007 (a good plan for any significant change on your PC) then these steps may
be helpful.

In some cases steps 11-13 may be a 'shortcut' (or appear to be) if you had Office 2007 and an earlier version installed together and
you're only seeing the Installer run when starting an older version app [after uninstalling 2007] but the older version Office apps
run fine otherwise. Otherwise - Here we go:

1. Before you start - be sure you have, sitting on your desk, your original disks/CDs and your 25 digit product key (orange label
from
the CD case) for each older version of a Microsoft Office product you want to reinstall.

2. From Add/Remove Programs in the Windows Control Panel select the Microsoft Office 2007 products that are listed that you want to
install. If you have trouble removing an application, note the error message (exact wording). If running a 'Repair/Reinstall' of
the product you're trying to remove to fix the installation, followed by again using Add/Remove Programs doesn't then from

Start=>Run
type %temp% {enter key}

and look for the latest dated 'Setup.exe(nnnnnn).log. Open the log file (they're plain text) and look for more details on the
problem, then post back, here, with the exact original error message and info from the log file.

3. Use Start=>Programs=>Accessories=>System Tools and run the Disk Cleanup tool to clear out temporary files.

4. Use Start=>Programs=>Accessories=>System Tools=>System Tools and run the System Restore utility to set a safety 'Restore point'
on your system.

5. Backup all of your files, documents, etc (good idea to prep for any software surgery, including installation, update, removal).
If you have your Outlook 2007 files (.PST) in the new file format save to an legacy (older) version.

6. If you have saved Word, Excel, Powerpoint documents in the new file formats from Office 2007, be sure you have a copy of ones
you'll need, also saved in the classic formats (i.e. for Word if you have .docx, .docm, .dotm files, save them as .doc or
..dot(templates) as appropriate. While there is a plug in set of converters and file format compatability options that you can
install on the older version, there isn't a guarantee they'll be foolproof.

7. Download the Windows Installer Cleanup utility from
http://support.microsoft.com/kb/290301/en-us?FR=1

Note: Use of this tool, which modifies your registry
can remove entries that are used by other applications
and those may need to be reinstalled.

The use of 3rd party (and even some of the
http://safety.microsoft.com beta product)
registry and file cleanup utilities can also
break MS Office app installations and necessitate
reinstallation and redownload/application of updates.

8. Install then run the Windows Installer Cleanup utility and select all 'Office 12' and 'Office 2007' listings and remove them.

9. From Windows Explorer manually delete the
C:\Program Files\Microsoft Office 2007\ folder.

10. From Windows Explorer, manually delete the
C:\MSOCache folder (you may want to skip this step
if you also have 2003 Office products on your PC)

[Note: you may need to turn on the display of
'hidden/system' files and folders in Windows Explorer
in Tools=>Folder Options.

11. Restart your PC.

12. Shut down all utilities, software (including antivirus) before installing prior edition Office products.

13. If you had the previous Office product installed along side Office 2007 products use Add/Remove Programs in the Windows Control
Panel and use 'Change' then 'Repair/Reinstall'. If the repair fails you may need to use the steps above on these older products as
well.

14. Install each of your original MS Office products (oldest to newest) using the original product CDs and 25 digit CD keys. Use
the 'custom' installation choice for each product to choose the features and install location you want to use.

15. For Office XP/2002, Office 2003 and MS Works Suite that has Word 2002 you can visit Office Update http://officeupdate.com or
Microsoft Update (Windows and newer Office updates combined)
http://update.microsoft.com/microsoftupdate/v6/default.aspx
to download and reapply updates. For Office 97 and 2000 you can manually download and apply updates from
http://office.microsoft.com/downloads

Bob Buckland ?
=======
Thanks Mary, and Paula (previous).

I suppose I'm really stuck, but unlike you folks, I think I have a more
legitimate gripe with MS. I'm not a developer, just a registered Office2003
Pro user. I received an unsolicited email from MS offering me a free trial
of 2007. I'm an executive manager (not IT) who was invited years ago to a
one-day MS course when 2003 was being readied for release. I was given a
free copy of 2003 and a day of training, I'm sure as an inducement to talk it
up in my company and others. I admittedly did not read the offer terms this
time, and recognize they covered their '6' with it, but still and all I
consider it deceptive.

I don't live in the 'beta world', but, as evidenced by the many problems like mine, do like having the latest edition. MS should
never offer beta installs, especially those that are irreversible, to rank and file users. I thought it was a chance to test a new
product and, if I liked it would purchase it when the license expired. No more, no less. I wasn't contacted as a paid or volunteer
developer/tester.

Does that make sense? I've lost 3 days so far and believe it will be one more before I can be back to where I started last week.

John>>
--
I hope this helped you,

Bob Buckland ?
MS Office system products MVP

LINKS for the 2007 Office System

1. Read about it, try it, or watch the movie
the 2007 Microsoft Office system iinfo is at
http://microsoft.com/office/preview

2. Already have 2007 Office System Beta 2?
Send Microsoft your feedback (with pictures)
http://sas.office.microsoft.com/

3. Use the 2007 OfficeOnline website without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033
b. then visit http://officebeta.iponet.net

 

[John in Kentucky]

Thanks, Bob. I hope you'll post these directions on some of the google
groups where many, many frustrated earthlings are suffering.

I believe I went through all the steps you cite, though more in random
order. At the end of the day the file that was making trouble was
msmapi32.dll . None of the uninstall tools cleaned that out; it had to be
manually wiped. I assume somewhere in the detail steps you provided that
would happen.

Seriously, you could win a Nobel Peace Prize by posting this solution on
other discussions groups ... it's buried pretty deep in this thread. Thanks
so much for taking time and effort to provide this. Your advice is excellent
in all respects. (PS: I fortunately had backups, original disks, serial
numbers, etc. so in the end lost several days but no data, thank God!)

Hi John,


Microsoft has not released any formal tools specifically for removing Office 2007. The normal Uninstall process from Add/Remove
Programs in the Windows control panel would be the first approach to take.

However, if removing Office 2007 fails or gets 'stuck' using the regular Uninstall process then, if you want to go back to an
earlier version of the MS Office apps after trying the 2007 Office system applications, and if you don't have a backup to restore
that you made for safety prior to installing Office 2007 (a good plan for any significant change on your PC) then these steps may
be helpful.

In some cases steps 11-13 may be a 'shortcut' (or appear to be) if you had Office 2007 and an earlier version installed together and
you're only seeing the Installer run when starting an older version app [after uninstalling 2007] but the older version Office apps
run fine otherwise. Otherwise - Here we go:

1. Before you start - be sure you have, sitting on your desk, your original disks/CDs and your 25 digit product key (orange label
from
the CD case) for each older version of a Microsoft Office product you want to reinstall.

2. From Add/Remove Programs in the Windows Control Panel select the Microsoft Office 2007 products that are listed that you want to
install. If you have trouble removing an application, note the error message (exact wording). If running a 'Repair/Reinstall' of
the product you're trying to remove to fix the installation, followed by again using Add/Remove Programs doesn't then from

Start=>Run
type %temp% {enter key}

and look for the latest dated 'Setup.exe(nnnnnn).log. Open the log file (they're plain text) and look for more details on the
problem, then post back, here, with the exact original error message and info from the log file.

3. Use Start=>Programs=>Accessories=>System Tools and run the Disk Cleanup tool to clear out temporary files.

4. Use Start=>Programs=>Accessories=>System Tools=>System Tools and run the System Restore utility to set a safety 'Restore point'
on your system.

5. Backup all of your files, documents, etc (good idea to prep for any software surgery, including installation, update, removal).
If you have your Outlook 2007 files (.PST) in the new file format save to an legacy (older) version.

6. If you have saved Word, Excel, Powerpoint documents in the new file formats from Office 2007, be sure you have a copy of ones
you'll need, also saved in the classic formats (i.e. for Word if you have .docx, .docm, .dotm files, save them as .doc or
..dot(templates) as appropriate. While there is a plug in set of converters and file format compatability options that you can
install on the older version, there isn't a guarantee they'll be foolproof.

7. Download the Windows Installer Cleanup utility from
http://support.microsoft.com/kb/290301/en-us?FR=1

Note: Use of this tool, which modifies your registry
can remove entries that are used by other applications
and those may need to be reinstalled.

The use of 3rd party (and even some of the
http://safety.microsoft.com beta product)
registry and file cleanup utilities can also
break MS Office app installations and necessitate
reinstallation and redownload/application of updates.

8. Install then run the Windows Installer Cleanup utility and select all 'Office 12' and 'Office 2007' listings and remove them.

9. From Windows Explorer manually delete the
C:\Program Files\Microsoft Office 2007\ folder.

10. From Windows Explorer, manually delete the
C:\MSOCache folder (you may want to skip this step
if you also have 2003 Office products on your PC)

[Note: you may need to turn on the display of
'hidden/system' files and folders in Windows Explorer
in Tools=>Folder Options.

11. Restart your PC.

12. Shut down all utilities, software (including antivirus) before installing prior edition Office products.

13. If you had the previous Office product installed along side Office 2007 products use Add/Remove Programs in the Windows Control
Panel and use 'Change' then 'Repair/Reinstall'. If the repair fails you may need to use the steps above on these older products as
well.

14. Install each of your original MS Office products (oldest to newest) using the original product CDs and 25 digit CD keys. Use
the 'custom' installation choice for each product to choose the features and install location you want to use.

15. For Office XP/2002, Office 2003 and MS Works Suite that has Word 2002 you can visit Office Update http://officeupdate.com or
Microsoft Update (Windows and newer Office updates combined)
http://update.microsoft.com/microsoftupdate/v6/default.aspx
to download and reapply updates. For Office 97 and 2000 you can manually download and apply updates from
http://office.microsoft.com/downloads

Bob Buckland ?
=======
Thanks Mary, and Paula (previous).

I suppose I'm really stuck, but unlike you folks, I think I have a more
legitimate gripe with MS. I'm not a developer, just a registered Office2003
Pro user. I received an unsolicited email from MS offering me a free trial
of 2007. I'm an executive manager (not IT) who was invited years ago to a
one-day MS course when 2003 was being readied for release. I was given a
free copy of 2003 and a day of training, I'm sure as an inducement to talk it
up in my company and others. I admittedly did not read the offer terms this
time, and recognize they covered their '6' with it, but still and all I
consider it deceptive.

I don't live in the 'beta world', but, as evidenced by the many problems like mine, do like having the latest edition. MS should
never offer beta installs, especially those that are irreversible, to rank and file users. I thought it was a chance to test a new
product and, if I liked it would purchase it when the license expired. No more, no less. I wasn't contacted as a paid or volunteer
developer/tester.

Does that make sense? I've lost 3 days so far and believe it will be one more before I can be back to where I started last week.

John>>
--
I hope this helped you,

Bob Buckland ?
MS Office system products MVP

LINKS for the 2007 Office System

1. Read about it, try it, or watch the movie
the 2007 Microsoft Office system iinfo is at
http://microsoft.com/office/preview

2. Already have 2007 Office System Beta 2?
Send Microsoft your feedback (with pictures)
http://sas.office.microsoft.com/

3. Use the 2007 OfficeOnline website without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033
b. then visit http://officebeta.iponet.net

 

[John in Kentucky]

Thanks, Bob. I hope you'll post these directions on some of the google
groups where many, many frustrated earthlings are suffering.

I believe I went through all the steps you cite, though more in random
order. At the end of the day the file that was making trouble was
msmapi32.dll . None of the uninstall tools cleaned that out; it had to be
manually wiped. I assume somewhere in the detail steps you provided that
would happen.

Seriously, you could win a Nobel Peace Prize by posting this solution on
other discussions groups ... it's buried pretty deep in this thread. Thanks
so much for taking time and effort to provide this. Your advice is excellent
in all respects. (PS: I fortunately had backups, original disks, serial
numbers, etc. so in the end lost several days but no data, thank God!)

Hi John,


Microsoft has not released any formal tools specifically for removing Office 2007. The normal Uninstall process from Add/Remove
Programs in the Windows control panel would be the first approach to take.

However, if removing Office 2007 fails or gets 'stuck' using the regular Uninstall process then, if you want to go back to an
earlier version of the MS Office apps after trying the 2007 Office system applications, and if you don't have a backup to restore
that you made for safety prior to installing Office 2007 (a good plan for any significant change on your PC) then these steps may
be helpful.

In some cases steps 11-13 may be a 'shortcut' (or appear to be) if you had Office 2007 and an earlier version installed together and
you're only seeing the Installer run when starting an older version app [after uninstalling 2007] but the older version Office apps
run fine otherwise. Otherwise - Here we go:

1. Before you start - be sure you have, sitting on your desk, your original disks/CDs and your 25 digit product key (orange label
from
the CD case) for each older version of a Microsoft Office product you want to reinstall.

2. From Add/Remove Programs in the Windows Control Panel select the Microsoft Office 2007 products that are listed that you want to
install. If you have trouble removing an application, note the error message (exact wording). If running a 'Repair/Reinstall' of
the product you're trying to remove to fix the installation, followed by again using Add/Remove Programs doesn't then from

Start=>Run
type %temp% {enter key}

and look for the latest dated 'Setup.exe(nnnnnn).log. Open the log file (they're plain text) and look for more details on the
problem, then post back, here, with the exact original error message and info from the log file.

3. Use Start=>Programs=>Accessories=>System Tools and run the Disk Cleanup tool to clear out temporary files.

4. Use Start=>Programs=>Accessories=>System Tools=>System Tools and run the System Restore utility to set a safety 'Restore point'
on your system.

5. Backup all of your files, documents, etc (good idea to prep for any software surgery, including installation, update, removal).
If you have your Outlook 2007 files (.PST) in the new file format save to an legacy (older) version.

6. If you have saved Word, Excel, Powerpoint documents in the new file formats from Office 2007, be sure you have a copy of ones
you'll need, also saved in the classic formats (i.e. for Word if you have .docx, .docm, .dotm files, save them as .doc or
..dot(templates) as appropriate. While there is a plug in set of converters and file format compatability options that you can
install on the older version, there isn't a guarantee they'll be foolproof.

7. Download the Windows Installer Cleanup utility from
http://support.microsoft.com/kb/290301/en-us?FR=1

Note: Use of this tool, which modifies your registry
can remove entries that are used by other applications
and those may need to be reinstalled.

The use of 3rd party (and even some of the
http://safety.microsoft.com beta product)
registry and file cleanup utilities can also
break MS Office app installations and necessitate
reinstallation and redownload/application of updates.

8. Install then run the Windows Installer Cleanup utility and select all 'Office 12' and 'Office 2007' listings and remove them.

9. From Windows Explorer manually delete the
C:\Program Files\Microsoft Office 2007\ folder.

10. From Windows Explorer, manually delete the
C:\MSOCache folder (you may want to skip this step
if you also have 2003 Office products on your PC)

[Note: you may need to turn on the display of
'hidden/system' files and folders in Windows Explorer
in Tools=>Folder Options.

11. Restart your PC.

12. Shut down all utilities, software (including antivirus) before installing prior edition Office products.

13. If you had the previous Office product installed along side Office 2007 products use Add/Remove Programs in the Windows Control
Panel and use 'Change' then 'Repair/Reinstall'. If the repair fails you may need to use the steps above on these older products as
well.

14. Install each of your original MS Office products (oldest to newest) using the original product CDs and 25 digit CD keys. Use
the 'custom' installation choice for each product to choose the features and install location you want to use.

15. For Office XP/2002, Office 2003 and MS Works Suite that has Word 2002 you can visit Office Update http://officeupdate.com or
Microsoft Update (Windows and newer Office updates combined)
http://update.microsoft.com/microsoftupdate/v6/default.aspx
to download and reapply updates. For Office 97 and 2000 you can manually download and apply updates from
http://office.microsoft.com/downloads

Bob Buckland ?
=======
Thanks Mary, and Paula (previous).

I suppose I'm really stuck, but unlike you folks, I think I have a more
legitimate gripe with MS. I'm not a developer, just a registered Office2003
Pro user. I received an unsolicited email from MS offering me a free trial
of 2007. I'm an executive manager (not IT) who was invited years ago to a
one-day MS course when 2003 was being readied for release. I was given a
free copy of 2003 and a day of training, I'm sure as an inducement to talk it
up in my company and others. I admittedly did not read the offer terms this
time, and recognize they covered their '6' with it, but still and all I
consider it deceptive.

I don't live in the 'beta world', but, as evidenced by the many problems like mine, do like having the latest edition. MS should
never offer beta installs, especially those that are irreversible, to rank and file users. I thought it was a chance to test a new
product and, if I liked it would purchase it when the license expired. No more, no less. I wasn't contacted as a paid or volunteer
developer/tester.

Does that make sense? I've lost 3 days so far and believe it will be one more before I can be back to where I started last week.

John>>
--
I hope this helped you,

Bob Buckland ?
MS Office system products MVP

LINKS for the 2007 Office System

1. Read about it, try it, or watch the movie
the 2007 Microsoft Office system iinfo is at
http://microsoft.com/office/preview

2. Already have 2007 Office System Beta 2?
Send Microsoft your feedback (with pictures)
http://sas.office.microsoft.com/

3. Use the 2007 OfficeOnline website without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033
b. then visit http://officebeta.iponet.net

 

[John in Kentucky]

Thanks, Bob. I hope you'll post these directions on some of the google
groups where many, many frustrated earthlings are suffering.

I believe I went through all the steps you cite, though more in random
order. At the end of the day the file that was making trouble was
msmapi32.dll . None of the uninstall tools cleaned that out; it had to be
manually wiped. I assume somewhere in the detail steps you provided that
would happen.

Seriously, you could win a Nobel Peace Prize by posting this solution on
other discussions groups ... it's buried pretty deep in this thread. Thanks
so much for taking time and effort to provide this. Your advice is excellent
in all respects. (PS: I fortunately had backups, original disks, serial
numbers, etc. so in the end lost several days but no data, thank God!)

Hi John,


Microsoft has not released any formal tools specifically for removing Office 2007. The normal Uninstall process from Add/Remove
Programs in the Windows control panel would be the first approach to take.

However, if removing Office 2007 fails or gets 'stuck' using the regular Uninstall process then, if you want to go back to an
earlier version of the MS Office apps after trying the 2007 Office system applications, and if you don't have a backup to restore
that you made for safety prior to installing Office 2007 (a good plan for any significant change on your PC) then these steps may
be helpful.

In some cases steps 11-13 may be a 'shortcut' (or appear to be) if you had Office 2007 and an earlier version installed together and
you're only seeing the Installer run when starting an older version app [after uninstalling 2007] but the older version Office apps
run fine otherwise. Otherwise - Here we go:

1. Before you start - be sure you have, sitting on your desk, your original disks/CDs and your 25 digit product key (orange label
from
the CD case) for each older version of a Microsoft Office product you want to reinstall.

2. From Add/Remove Programs in the Windows Control Panel select the Microsoft Office 2007 products that are listed that you want to
install. If you have trouble removing an application, note the error message (exact wording). If running a 'Repair/Reinstall' of
the product you're trying to remove to fix the installation, followed by again using Add/Remove Programs doesn't then from

Start=>Run
type %temp% {enter key}

and look for the latest dated 'Setup.exe(nnnnnn).log. Open the log file (they're plain text) and look for more details on the
problem, then post back, here, with the exact original error message and info from the log file.

3. Use Start=>Programs=>Accessories=>System Tools and run the Disk Cleanup tool to clear out temporary files.

4. Use Start=>Programs=>Accessories=>System Tools=>System Tools and run the System Restore utility to set a safety 'Restore point'
on your system.

5. Backup all of your files, documents, etc (good idea to prep for any software surgery, including installation, update, removal).
If you have your Outlook 2007 files (.PST) in the new file format save to an legacy (older) version.

6. If you have saved Word, Excel, Powerpoint documents in the new file formats from Office 2007, be sure you have a copy of ones
you'll need, also saved in the classic formats (i.e. for Word if you have .docx, .docm, .dotm files, save them as .doc or
..dot(templates) as appropriate. While there is a plug in set of converters and file format compatability options that you can
install on the older version, there isn't a guarantee they'll be foolproof.

7. Download the Windows Installer Cleanup utility from
http://support.microsoft.com/kb/290301/en-us?FR=1

Note: Use of this tool, which modifies your registry
can remove entries that are used by other applications
and those may need to be reinstalled.

The use of 3rd party (and even some of the
http://safety.microsoft.com beta product)
registry and file cleanup utilities can also
break MS Office app installations and necessitate
reinstallation and redownload/application of updates.

8. Install then run the Windows Installer Cleanup utility and select all 'Office 12' and 'Office 2007' listings and remove them.

9. From Windows Explorer manually delete the
C:\Program Files\Microsoft Office 2007\ folder.

10. From Windows Explorer, manually delete the
C:\MSOCache folder (you may want to skip this step
if you also have 2003 Office products on your PC)

[Note: you may need to turn on the display of
'hidden/system' files and folders in Windows Explorer
in Tools=>Folder Options.

11. Restart your PC.

12. Shut down all utilities, software (including antivirus) before installing prior edition Office products.

13. If you had the previous Office product installed along side Office 2007 products use Add/Remove Programs in the Windows Control
Panel and use 'Change' then 'Repair/Reinstall'. If the repair fails you may need to use the steps above on these older products as
well.

14. Install each of your original MS Office products (oldest to newest) using the original product CDs and 25 digit CD keys. Use
the 'custom' installation choice for each product to choose the features and install location you want to use.

15. For Office XP/2002, Office 2003 and MS Works Suite that has Word 2002 you can visit Office Update http://officeupdate.com or
Microsoft Update (Windows and newer Office updates combined)
http://update.microsoft.com/microsoftupdate/v6/default.aspx
to download and reapply updates. For Office 97 and 2000 you can manually download and apply updates from
http://office.microsoft.com/downloads

Bob Buckland ?
=======
Thanks Mary, and Paula (previous).

I suppose I'm really stuck, but unlike you folks, I think I have a more
legitimate gripe with MS. I'm not a developer, just a registered Office2003
Pro user. I received an unsolicited email from MS offering me a free trial
of 2007. I'm an executive manager (not IT) who was invited years ago to a
one-day MS course when 2003 was being readied for release. I was given a
free copy of 2003 and a day of training, I'm sure as an inducement to talk it
up in my company and others. I admittedly did not read the offer terms this
time, and recognize they covered their '6' with it, but still and all I
consider it deceptive.

I don't live in the 'beta world', but, as evidenced by the many problems like mine, do like having the latest edition. MS should
never offer beta installs, especially those that are irreversible, to rank and file users. I thought it was a chance to test a new
product and, if I liked it would purchase it when the license expired. No more, no less. I wasn't contacted as a paid or volunteer
developer/tester.

Does that make sense? I've lost 3 days so far and believe it will be one more before I can be back to where I started last week.

John>>
--
I hope this helped you,

Bob Buckland ?
MS Office system products MVP

LINKS for the 2007 Office System

1. Read about it, try it, or watch the movie
the 2007 Microsoft Office system iinfo is at
http://microsoft.com/office/preview

2. Already have 2007 Office System Beta 2?
Send Microsoft your feedback (with pictures)
http://sas.office.microsoft.com/

3. Use the 2007 OfficeOnline website without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033
b. then visit http://officebeta.iponet.net